How an edtech company elevated their onboarding experience with Workleap
Certus, a leading educational technology and professional certification company that delivers its full suite of digital training content through a single, best-in-class Learning Management System, chose Workleap Onboarding to help them scale their onboarding process.
Certus is a leading professional ed-tech training and certification company that, through its suite of brands and businesses, delivers technical-skills training and compliance solutions to more than 3.4 million customers per year. Its best-in-class technology platform and content library enables lifelong learners at every level – from trusted industry brands to individual students and skilled professionals.
About the company
Certus is a leading educational technology and professional certification company that delivers their full suite of digital training content through a single, best-in-class Learning Management System.
They go to market through a suite of brands and companies that offer training and credentialing solutions to learners at every level — from trusted industry brands, such as Amazon and Microsoft, to individual students and skilled professionals.
Their diverse course catalog offers digital and in-person training for an ever-growing list of regulatory-driven end markets in sectors including technical skills, workplace safety, workforce development, professional services, continuing education, and more.
Some stats about Certus:
- 3,4M+ students served per year
- In 2023, Great Place To Work™ recognizes Certus as a top employer
- 100 new hires successfully onboarded in the last year via Workleap Onboarding
The challenge
Before implementing Workleap Onboarding, Certus faced significant challenges in the onboarding process. There was a lack of a clear path and understanding of what was required for a new hire's integration within their team and the company. While compliance-related tasks were in place, they were not effectively communicated to new hires. The main issue was communication, which hindered a smooth onboarding experience.
New hires encountered various pain points during the onboarding process before Workleap Onboarding. They were unclear about what was expected from them on their first day and throughout their first week. This ambiguity extended to aspects like equipment setup, HR benefits meetings, manager introductions, and the overall structure of the first week. Managers also grappled with understanding the timeline for HR tasks and the transition of new hires into their roles.
The solution
Certus set clear objectives for integrating Workleap Onboarding into their onboarding process. Their primary goals included improving communication and streamlining the onboarding process for all new hires and hiring managers. The aim was to provide a consistent and clear onboarding experience, regardless of the role within Certus.
The pre-built onboarding templates of Workleap Onboarding were very helpful in providing guidance and establishing a solid foundation for our upcoming onboarding plans. And because they are reusable, it facilitated the process a lot when you are hiring a lot of people at the same time.
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