Team Management

And, we ask employees around the globe how they're holding up

The topics of employee burnout, wellness, and work-life balance are not new, but in our new remote work context, they take on a whole new meaning. Employee burnout now encompasses much more than performance woes and job-related stress. This burnout gets personal, and it can hit anyone in the hierarchy.

Everything is slightly off-kilter. It’s uncanny; as though someone rearranged the furniture of our lives. We’re grieving, explains a recent post in Harvard Business Review: “The loss of normalcy; the fear of economic toll; the loss of connection. This is hitting us and we’re grieving. Collectively.”

Employees are putting great trust in their organizations and managers to guide them through this harrowing time, but there was no instruction manual with this pandemic. Leaders are therefore susceptible to burnout too, and they need to know that it’s ok to not have all the answers. If you’ve chosen to do the right thing — to prioritize the safety of your people and customers above all — then you’re on the right track.

In this second part of our remote work interview series, we get insights and answers from a seasoned psychologist. (If you missed our first interview with Dan McGinn from Harvard Business Review, read it here!)

Interview with Karine St-Jean on managing employee burnout

Can you explain what is happening in the workplace right now with regards to wellness and burnout? Specifically, what is new about this employee burnout?

Image of Karine St-Jean, Psychologist & mindfulness teacher

Karine St-Jean

Psychologist & mindfulness teacher
karine@mindspacewellbeing.com

So many things are new! Uncertainty, insecurity and constant adjustment is the new reality for now. And this taxes our psychological and emotional resources every day. Finding ways to rest and take care of ourselves is getting harder.

Here are some ways the workplace has changed and affected our sense of wellbeing:

1. We have lost many things, including some positive aspects of our work life. We might see some restructuring at work and we may lose some of our colleagues, which can increase our own sense of insecurity. We don’t have informal chats as often with our colleagues, so we inadvertently receive less support, and feel more isolated, alone.

2. We also receive less feedback, so it may be harder to see the impact of our daily work and therefore harder to connect with the value of what we do. A loss of meaning and purpose could possibly ensue.

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Keep up your 1-on-1s. They are the prime occasion to give and ask for feedback, recognition and continue cultivating relationships with your team members. Learn how to do them well and make them meaningful, even from a distance. Using one-on-one software like Officevibe keeps everything organized, in one place. Your notes, your conversations points, the agendas, and talking points.

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3. The nature of our work may have changed, some of our responsibilities may have shifted, we might be working on new projects, or with new clients, etc. More adjustment, means more potential stresses.

4. Then there’s the stress and the information overload which increases the risk of pressure and poor decision-making, which can also contribute to stress and burnout. For some of us, home has become our workplace. We are working where we eat, in the same room we sleep or where we relax normally. Limits get blurry. And it can be harder to unplug from work, or to get motivated to work.

All of this adds more stress and can create an emotional burden. Dealing with these emotions is taxing on our psychological resources. Added to the uncertainty and insecurity, it can be unsustainable for many of us. We’re dealing with many layers of stress, as all the areas of our life may be affected. Many of our habitual ways of coping (the gym, connecting with friends, enjoying a night at a restaurant, etc.) are not available anymore. For many, there is little place to rest, replenish our resources. The ground is favorable for emotional and psychological exhaustion.

How can managers spot symptoms of employee burnout on their teams while remote?

Symptoms of burnout are varied:

  1. Lack of or too much sleep
  2. Mood swings
  3. Lethargy
  4. Absence of motivation
  5. Poor decision making
  6. Difficulty focusing or being productive
  7. Less involvement in projects
  8. Social disconnection

However, the portrait may vary a lot, and considering the context, even the classic “observe for a change in behavior/mood” is not a good clue anymore. The best way is to listen to the person and use your gut feeling. And inquire, don’t presume.

Being remote, we are losing many of the cues we normally have to detect burnout. We now have to rely on brief meetings, through a screen. Creating a connection and building trust is key. But an extra effort is needed now.

What can managers do to support an employee experiencing burnout and even prevent employee burnout on their team?

From a high level, I would say to start by being curious about what they are doing to unplug and relax. Don’t presume that all is good. Make the effort to ask.

Make sure that your actions and the quality of your presence is coloured by kindness and flexibility.

Some people will experience decreased productivity, especially if they have to deal with loads of extra stress (vulnerable family members, being alone with the kids at home, financial stresses) and burnout. Make sure that your actions and the quality of your presence is coloured by kindness and flexibility. It will go a long way.

Here are some specific tips to manage employee burnout on your team:

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  • Normalize and support. We are going through tough times; it’s normal to experience a rollercoaster of emotions so remind them that it’s ok to not be ok all the time.
  • Don’t expect business as usual. Learn to manage your expectations or even alter your objectives as a team to be more realistic.
  • Offer choices. Let the person craft their job as much as is reasonable so they can focus on what matters most. Help them remove the clutter.
  • Offer the employee to have regular chats with you or a trusted colleague, and connect them together. Check in on a personal level before digging into work conversations.
  • Listen for real. Be interested for real. Authenticity is necessary to create a safe space. Even be honest with your own struggle.
  • Don’t ask a question if you don’t have time to listen to the answer.
  • Be sure to follow through with what you offer in a timely manner. Put action to intention.
  • Make sure that the employee has access — or knows how to obtain access — to professional help if needed. If you aren’t sure, get all the information from HR.
  • Never push the employee to speak to you, to confess or to be vulnerable. Carefully respect their limits but remind them that you are there if they need a sounding board.
  • Remind yourself that everyone copes in different ways, and has different realities. Be interested and curious. Don’t presume that you know.

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We have always emphasized “employee burnout” but the effects of this crisis do not discriminate. How can company leaders and managers handle burnout as well?

Yes, leaders are susceptible to burnout as well. This is new territory for them. It’s so important to take time to check in with yourself. And be patient with yourself.

Showing your vulnerability to your colleagues and employees is helpful. It creates a space where we are not setting up an expectation about “being ok” all the time. It normalizes the emotional struggles and the stress. It allows for a space of safety and vulnerability to open up. From there, we can cope, adjust and deal with it. And it may help you find some much needed support. And most importantly, ask for help if you need. Everyone is entitled to it.

There is a trend towards resilience and productivity in the face of this crisis. What are the risks of the mindset that we need to continue to perform as usual, or better?

Being productive is important, and if it’s balanced with a clear consciousness of the reality we are living right now, it can yield beautiful results. The risks of asking your teams to continue to be as productive as before and in the same way as before are high however. Pretending that all is normal is very invalidating for everyone.

By creating a sense of “all is alright, or all will be good”, it may create the expectation that we should be coping well.

Some employees are already stretched to the limit of their resources. We are not supposed to be OK all the time. By creating a sense of “all is alright, or all will be good”, it may create the expectation that we should be coping well. That not being OK is not a failure of some sort. Forgetting this sets the ground for emotional pain for many of us.

If you could choose one word to describe the antidote to this new burnout, what would it be?

Flexibility, or if I can have two: a kind flexibility.

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❤️ We created a survey for managers to track mental health on their teams ❤️

Our Mental Health Custom Poll helps managers ask their employees the right questions on the topic of mental health and wellness, and offers a safe space for employees to share their needs anonymously. These insights help leaders take action where it counts and reminds employees that they are cared for.

Some question samples from our Mental Health Custom Poll:

  1. Given our current work context and what’s going on in the world right now, how are you doing?
  2. Do you feel like you can talk to someone or ask for help with mental health issues around work?

Learn more about Officevibe’s pulse survey solution.

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Employee data: We ask workers how they’re holding up

We asked employees around the globe to share how they’re feeling using one word. The bigger the word in the “word cloud”, the more times it was repeated. Red signifies negative emotion, grey signifies neutral emotion, and green signifies positive emotion. We’ll dig into what this all means below, and let you know how you can ask the same questions to your teams.

cloud image showing various words related to emotions and feelings about employee burnout

What do we learn from how employees are feeling?

🙂 The Good

We see “Good” and similar word variations pop up quite a bit. It’s not an overwhelmingly positive word, but seeing that people are generally feeling ok is comforting. Other positive words such as “Motivated”, “Safe” and “Productive” are likewise optimistic representations of how people are feeling and how engaged they might be. It’s nice to see that there is still an undercurrent of positive emotion during these times.

The topic of “Gratitude”, while it represents a rather small portion of the responses, still deserves attention. It might particularly stand out to leaders who are unsure as to whether they are doing a good job. People might be grateful for their health, but also to still have their jobs, an income, and a leader who takes the time to ask the question: “how are you feeling?”. Leaders who check in are leaders who maintain engaged, grateful and loyal employees.

😕 The Not So Good

Words like “Anxious”, “Overwhelmed”, Stressed”, and “Worried” fall directly under the burnout umbrella and speak to a general decrease in wellness during these times. People are worried about things they can’t control, “Uncertain” things like the security of their jobs, the future, the economy, their health, their family’s health.

The lack of answers, and the not knowing how long until we have answers can cause mental and physical burnout. We see words like “Exhausted” and “Tired”. People are feeling mentally and physically drained, especially parents, who are working two jobs at once. It’s also become harder for people to disconnect from their workplace devices since they never really “leave” the office. In fact, only 31% of employees strongly agree that they have a proper balance between work-life and personal life.

Recurring topics that surface in our Officevibe Survey data:

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The most popular feedback topic (of 200 topics) is associated with “Worry”
– Remote Work Custom Poll, 2020

33% of employees do not feel comfortable being isolated during these times.
– Remote Work Custom Poll, 2020

According to our Officevibe survey, 47% of employees feel overwhelmed at work.
– Data extracted April 27, 2020

Out of our 10 metrics of engagement, “Wellness is currently ranking the lowest.
– Data extracted April 27, 2020

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PS: You can send the same Remote Work Custom Survey to your team and measure employee engagement with Officevibe.

Key themes on isolation that surface in our recent employee feedback:

The topic of “Isolation” might be one of the most essential topics to discuss. All at once, the world was asked to shut their doors, break normal contact with their peers, and manage a slew of unpleasant emotions, often alone. Connection is central in Maslow’s hierarchy of human needs. People need people.

Here’s what they have to say in more detail:

  • Employees miss “face-to-face contact” and they feel “cut off” from their peers.
  • Some report that the physical distance minimizes a sense of belonging.
  • We see reference to the lack of human interaction as the “worst part”.
  • People miss the office “chit chat”, which doesn’t come as naturally now.

This new employee burnout is a whole other animal, and it’s up to company leaders and managers to prioritize well being on their teams, especially during these times. Everyone is living a different reality with a different set of coping mechanisms and different aptitudes towards mental resilience. And, because our personal-self and work-self are one and the same, these emotions risk affecting the way we are able to function in the workplace.

And, even after things begin to go back to some version of normal, normalcy is still far off. The residual effects of this experience will require that a leadership founded in compassion reside at the helm of the future of work. To maintain employee engagement and performance, we need to continue to put employees first.

How are your teams handling workplace stress and burnout?

We know that as a manager, you spend a lot of your energy building strong employee relationships with your team.

Strong relationships often result in better team member performance, less stress, and a better workplace experience. Overall, this type of "trust leadership" is the ideal way to build trust in the workplace.

But, you cannot have strong relationships if your team doesn’t see you as a trustworthy leader.

Without your team's trust in management, your role becomes difficult, and a sense of self-doubt can interfere with your ability to manage effectively.

According to Officevibe's Pulse Survey data, 86% of employees trust their direct manager.

86% of employees using Officevibe trust their direct manager

We want you to become part of that number by helping you to spot the signs that determine whether your team trusts you to manage them effectively or not, and show you how you can measure trust accurately.

Let's take a deeper look into why trust is important in leadership.

Building trust as a leader: How to identify if your team members trust you

Are you a trustworthy leader? Are you actively building trust among your team members? These questions can only be determined in 2 steps:

  1. A self-reflection of your team’s behaviours towards you as their manager (i.e. self awareness)
  2. A metric evaluation of workplace trust

Self-awareness reflection: spot symptoms of mistrust on your team 

The first step to determine if you have a trusting relationship between you and your employees is to self-reflect.

Symptoms that show high or low levels of workplace trust:

Let's run a quick diagnosis together. Take a few minutes to think about team dynamics. Reflect on the following scenarios and focus on your employees' behaviors:

1- How do they respond to organizational changes?

{emphasize}A) You’re not sure how they feel about the changes, but their actions show you that they strongly resist.

B) They communicate with you their concerns but are open to embracing change.{emphasize}

2) Do they ever say “no” to certain things or challenge your ideas?

{emphasize}A) You’re not sure how they feel about the changes, but their actions show you that they strongly resist.

B) They communicate with you their concerns but are open to embracing change.{emphasize}

3) Do they let you know about mistakes or when things go wrong?

{emphasize}A) You’re not sure how they feel about the changes, but their actions show you that they strongly resist.

B) They communicate with you their concerns but are open to embracing change.{emphasize}

4) Does your team bring in new ideas?

A) You’re not sure how they feel about the changes, but their actions show you that they strongly resist.

B) They communicate with you their concerns but are open to embracing change.

5) Do they give you honest feedback?

{emphasize}A) You’re not sure how they feel about the changes, but their actions show you that they strongly resist.

B) They communicate with you their concerns but are open to embracing change.{emphasize}

Results...

Behaviours A) reflect indicators and symptoms that show a lack of trust, while behaviors B) are indicators of trust. What are your results showing?

As we can see, building trust in the workplace is a complex interpersonal aspect of your leadership and role as a manager. Spotting the symptoms that show a lack of trust in the workplace is step one.

However, let's not stop here. A self-reflection exercise is a great place to start, but action is much more impactful when it comes from your team's feedback. If you really want to know if your team trusts you, you'll have to ask them directly.

Questions to evaluate levels of trust in management

Trust in the workplace is a metric that is measurable with the right set of tools.

At Officevibe, we believe it's essential for managers to measure workplace trust and employee trust on an ongoing basis. This lets you quickly uncover any gaps in your efforts in building a trusting relationship with everyone in your team and any areas where trust might have been broken.

It might even shed light on the source of some of your team's behaviors (such as low team performance or a decrease in employee engagement).

Here are some science-based survey questions to ask your team in order to determine your employees' trust levels. Note that some questions appear on a sliding scale.

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Questions about trust in your team and organization

  • How would you rate your direct manager's management skills
  • I feel like my direct manager is aware of his/her employees’ pain points (scale)
  • My direct manager cares about my well-being (scale)
  • My direct manager is someone I can trust (scale)
  • My direct manager treats me with respect (scale){emphasize}

{emphasize}Pro tip: Offering your team anonymity allows them to be able to answer truthfully. This is key if you want to accurately measure their level of trust in you. Tools like Officevibe's Pulse Survey software offer your team a safe space to share honest feelings and thoughts.{emphasize}

Officevibe product
An employee survey report in Officevibe

8 ways to build trust with your employees and in your workplace

1. Create open lines of communication

Open communication helps you know employees’ daily realities and shifting needs. It also helps you spot the places where they need support, visibility, or a new approach.

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How managers can create open lines of communication:

  • Ask for and receive feedback from your team often.
  • Use an employee feedback solution like Officevibe.
  • Take their feedback seriously and prioritize action.
  • Show with them your plans and rationale
  • Connect with them personally (1-on-1 meetings).

Did you know? 24% of employees using Officevibe report that their managers are not aware of their pain points. It is important to create strategies that allow you to keep up and help your team.{emphasize}

2. Practice transparency and visibility

Keeping your team in the dark about important information can result in a lack of trust, especially when it comes to big changes in your organization. The more pertinent information they have, the less anxious they will feel, and the more they will trust you.

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How to be a transparent leader for your team:

  • Communicate big changes in the organization.
  • Share important information effectively and in a timely manner.
  • Make information easily accessible to your teams.{emphasize}

3. Offer trust by default

Trust building goes both ways, and if you want your employees to trust you, you need to show that you trust them. When employees are empowered to leverage their strengths and expertise, it gives them the autonomy to do what they do best.

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Tips to build trust by default to your employees:

  • Do not micromanage! Check-in only at the planned touchpoints.
  • Establish clear objectives then trust your team to perform.
  • Remember that it's your job to share objectives and the direction your team needs to go in while leaving how they get there up to them.{emphasize}

4. Own mistakes and failures

Mistakes are inevitable and often offer a big learning opportunity. Taking responsibility shows that you are just as human as the rest of the team and that there is always room for improvement.

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How to fully own your mistakes:

  • Don't be afraid to say "hey team, I'm in the wrong" when it comes to performance or even behaviors. Calling yourself out breeds a culture of open discussion rather than fear.
  • Come together with your team to unpack problems and learn through the process.
  • Frame mistakes as a learning opportunity from the get-go and be an active participant in the exercise.{emphasize}

5. Allow yourself to be vulnerable

To be vulnerable is to be human. Allow yourself to be yourself, to say when you are confused, or when you don’t have all the answers. For managers, being vulnerable sets an example to their team and betters collaboration.

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Tips for building trust by being vulnerable with your team:

  • Be human and practive authentic leadership. If you're having a hard day, let them know.
  • Be open about not having all the answers. No one is perfect.
  • Ask for help when needed. Model this behavior so your employees know they can come to you for help too.{emphasize}

6. Over-communicate your trust

Sometimes all it takes is to remind people that you trust them. A simple act of direct communication can empower your team to feel equipped to do their job.

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Effective communication as a vehicle for trust:

  • During stressful times, remind your team of how much you all have accomplished.
  • During post-mortems, remind people of what they did right.
  • Use any opportunity to let your team members know how much you trust them.{emphasize}

7. Practice deep listening skills

A big part of trust is to feel like your team can talk to you. Practice deep listening so that you hear your team in a truthful and real way.

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How to listen actively to your team:

  • Listen without judgment or preconceived ideas.
  • Summarize what people say to confirm you understood correctly.
  • Ask follow-up questions to get more information.{emphasize}

8. Build a culture of feedback through employee engagement

A feedback culture allows employees to have a voice,  feel in control of their environment, and ultimately be heard by their leaders. This ensures that they are active participants in the betterment of their own careers and in your development as a manager.

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How to build a feedback culture:

  • Ask for feedback about your role as a manager.
  • Share the results with your team.
  • Share with them your plan and take real action.{emphasize}

When you build strong foundations of trust in the workplace, your team will align around the central mission of their roles and put their best foot forward, so everyone can reach success—together. 

Officevibe metric dashboard

Don’t forget, you can start measuring trust on your team today in order to take action where it really counts. 

Try Officevibe's employee engagement solution!

The positive impact of building trust with employees

If after self-reflecting and asking your team you realize that there is in fact a lack of trust, you need to take immediate action.

{emphasize}👉 According to our data, whether your team trusts you as their manager or not, will highly influence your working relationship with them.{emphasize}

Just think about a personal experience: Have you ever had a manager you couldn't trust? What about a manager you trusted fully? How much did this impact your work? 

As a manager, it’s essential that you prioritize trust with your team from the outset, and then continue to nurture that trust most especially through times of change and growth. Learning to maintain trust is just as important as building trust.

The benefits of trust leadership and being a trusted leader

Here are a few examples of how building trust with your employees can help improve team morale and reach organizational goals.

Given the above reasons, if trust is broken in your team, it's time to focus on improving it.

We developed strategies you can implement to take action and build trust with your team.

Joining a new team and a new company can be intimidating, especially if it's remote. As a new employee, it’s challenging to get to know people, learn who does what, as well as understand people's communication styles right off the bat. Fun icebreaker and team-building activities help us remove awkward first interactions. They make us laugh, and encourage us to build strong professional relationships.

Whether you are onboarding new team members or your remote team needs a connection boost, icebreaker activities facilitate relationship building. For new employees, first impressions most certainly do matter. That’s why getting to know your in-person or remote team should be fun and exciting.

Icebreaker activities help us acknowledge that we’re all in this awkward first time together, so why not learn about each other in the process?

{emphasize}What's in this article

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Why icebreaker activities are important for team success

Keeping office icebreakers and remote team building fun allows new employees to feel welcome, helps teams bond, and encourages a sense of community.  

While we're colleagues, at the heart of it all, we’re human. Playing ice breaker activities helps us come back to that and embrace each other for our qualities. It’s about what we bring to the table besides ticking the boxes of our job descriptions. On the surface, they may seem silly or forced. Underneath it all, they’re important to lean into. Who knows, you might end up leaving with a new friend.

Key benefits of ice breaker activities:

  • Amplify team connection 
  • Build trust and friendship 
  • Keep employees engaged and connected to their work 
  • Encourages balance outside of work
  • Share new perspectives about employees: deconstruct perceived notions, stereotypes about people in specific departments.

"During my first week at Officevibe, I felt thrilled to join my remote team. While I was here to fulfill a role in the company, I was also keen to share about myself and learn about others. My manager announced that we’d start with a virtual icebreaker activity called ‘pass the buck.’  This meant he was going to talk about his weekend, share a funny story, or anything else that came to mind. 

Sounded simple enough. He highlighted that the big win of his weekend was a lengthy bike ride. He then joked about something funny his toddler had said. Another colleague mentioned she tried baking banana bread for the first and last time. We all laughed. When the buck got passed to me, I felt comfortable and excited to share my own story. Despite it being my first week, I was warmly welcomed as part of a team.

These first moments were critical to connect with remote team members. With a simple conversation starter, trust was established. A  foundation of friendship was built right from the start.

So how can you help new team members feel that same way? We put together a list of classic and remote fun ice breaker activities.

Classic Ice Breaker Games

Here are our top 5 office icebreaker activities for getting to know your colleagues. Feel free to split your group up into smaller teams to make it easier (and faster) to play.

{emphasize}💡 Tip: You can also play these with new employees within their onboarding cohort.{emphasize}

1. Two truths and a lie

How to play: Each person tells three quick stories or facts about themselves. The catch? One of them being a lie. The object of the game is for whoever is listening to the story to guess which is the lie. 

Why play it: You can learn people’s sense of humour based on how farfetched their lies are and how seamlessly they slip them into their list. Give it a try!

2. Lost on a deserted island

How to play: If someone were stuck on a deserted island, name one thing that they would bring, and why.

Why play it: This office icebreaker helps to identify what matters most to your teammates. It’s helpful to know as you get to know them more.

3. The one-word icebreaker

How to play: Split the group into teams of four or five people. Get each team to come up with one word to describe something. The topic you have them describe is up to the host. This works best if you keep the topic work-related.  For example, "If you could describe your company culture in one word, what would it be?"

Why play it: It requires creativity and for teams to think outside the box. Learn about each other’s thought processes and build your team dynamic.

4. The five favourites

How to play: Ask each person to list their five favourites of anything. This could be movies, songs, TV shows, etc. The point is to get a discussion started and learn about what you have in common. 

Why play it: A great way to get to know colleagues beyond the four walls of the office. Bond over shared commonalities, or even learn something new! It’s also a fun way for employees to learn about individual working styles and bond about communication preferences.

{emphasize}💡 Tip: To play the advanced version of this office icebreaker, make the question more professional. Ask about the five best qualities of a leader, or the five ways managers motivate employees.{emphasize}

5. Speed dating

How to play: Don’t worry, this isn’t about dating your colleagues! In this context, each person has a few minutes to chat and get to know someone else before being moved to the next person. 

Why play it: Discover new people outside of your team. Ideally, these are people with whom you wouldn’t normally interact. Being put on the spot encourages us to ask random questions. The shared urgency creates an element of fun for employees to fit as much as they can within the time frame.

{emphasize}💡 Tip: If you leave feeling as though you wished you could speak to that person for longer, follow it up with a virtual coffee or a walk.{emphasize}

Remote Ice Breaker Activities

These are our top 5 icebreaker activities to play remotely. Playing a fun team building activity while video conferencing doesn't have to be challenging. These games enable creative thinking to build authentic connections from a distance.

{emphasize}💡 Tip: these can be played with new teams or with new employees in their onboarding cohort.{emphasize}

1. Never have I ever: turn webcam on/off

How to play it: A team member asks a question beginning with “Never have I ever…” related to work or work-appropriate anecdotes. If you’ve done the statement, keep your webcam on. Otherwise, turn your video off. 

Why play it: A small group can get to know each other well in a fun environment. This icebreaker activity builds connection and encourages laughter to break the ice.

{emphasize}Example: One of your teammates asks a question such as: “Never have I ever accidentally replied all to an email meant for only one person.” If you’ve found yourself in that position, keep your webcam on, otherwise, turn it off.{emphasize}

2. Remote Pictionary

How to play it: First, log in to a video call. In the chat, send team members a link to a shared Pictionary board, such as Skribbl.  Enter what you think the participant is drawing to the text box on the site until you guess correctly.

Why play it: Pictionary invokes healthy competition. Learn about your team's sense of humour as well as their perspective. How they think things through will determine how they attempt to draw. You’ll notice some teammates are more literal thinkers whereas others are more abstract.

3. Around the world

How to play it: Using a shared Miro board paste a photo of a world map. Teammates have a timer set to pick a coloured post-it in Miro and paste it on the map. Once the timer is done, let each teammate talk about why they chose a specific country. They can talk about a memory of a trip, an aspiring place they’d like to visit, or family members who hail from various places. 

Why play it: Remote teams who may be geographically dispersed have varying lived experiences. This fun and easy icebreaker allows your team to share personal details in a safe environment while inspiring others. 

4. Tour Guide: Work from home edition

How to play it: Log in to a video call, take turns showing your team your home office set up. Whether you’re working from a kitchen table, or you have a dedicated home office: it all works. Mention a few key items that enable you to feel productive while working remotely. You can also share sentimental trinkets that inspire you throughout the day.  

Why play it: In a traditional office space, workers have their own style and way of working. Learning about your colleagues day to day environment helps you get to know them better and learn about any potential constraints they might face. This icebreaker is a fun way of learning how to best support your team and find out what makes them happy.

5. Guess the movie

How to play it: Start a video call with your team. Using only emojis, one person describes their favourite movie. Let the rest of the team guess the film. Whoever guesses the film goes next, and so on.

Why play it: Using emojis helps us contextualize communication and discover the ways in which our colleagues think. It’s also a fun icebreaker that encourages laughter and builds connections with those who may have the same favourite film.

Keep track of relationships on your team

Image of a team answering a survey

Officevibe's employee engagement tool is a great way for managers to keep track of how people are feeling on their team. It keeps a constant pulse on metrics like Peer Relationships, giving managers key insights into when their team needs to work on reconnecting.

CEOs have a deep impact on their corporate culture, even if they aren’t conscious of it all the time.

The CEO is the leader of the organization and therefore their direct engagement affects features of the company.

According to Ginni Rometty, CEO of IBM, “Culture is your company’s number one asset.”

And there is no better person to implement the desired culture of the company than the CEO, because the company mirrors the CEOs actions and behavior.

Culture is formed by the CEO in the beginning of the company’s life, whether this is intentional or not.

Therefore, the top person to promote a positive brand image and create an environment of employee satisfaction and open communication is the CEO.

For example, if the CEO is frequently in absentia, employee attendance will fall.

If the CEO has a poor work ethic, is dishonest and does not follow a strong set of ethics, then employees could begin to follow the same code of ethics and mimic this behavior.

CEO syndrome

The way a CEO accepts new information is important to all future exchanges of information between themselves and their staff.

Sometimes, when a CEO has a fixed point of view and is unwilling to alter and adjust these viewpoints, then they can become judgmental of other people’s opinions and can’t perceive new possibilities that contradict what they believe is possible.

Enron gave the world one of the best examples of cultural malfunction to study and learn from.

The company’s official code of ethics was based on “communication, respect, integrity and excellence,” but they disregarded every word of it.

Enron CEO Jeffrey Skilling and many other top executives promoted a culture of greed and entitlement.

Skilling and his executives actions did not pay off in the long run: all of them stood trial for fraud and conspiracy, and were handed lengthy prison sentences.

Staff will tend to filter and manipulate information to suit the CEOs points of view in order not to provoke a reaction or clash with their superior and behavior such as this has a negative outcome for the company.

The best leaders are those who have the ability to change with the times.

The eternal question remains, what makes a good leader? How is the CEO meant to drive a culture of innovation and leadership, if all everyone wants to do is be like him or her?

Leadership culture

Because CEOs are usually not around for any significant length of time in a company’s life cycle, the company needs to foster something that endures beyond this period.

You could be forgiven for thinking that this article so far contradicts its title.

CEO involvement is still the most important factor in creating and maintaining solid business performance, it just isn’t the only factor.

“Forbes” analyzed hundreds of businesses over the past few years, and they found a high correlation between the companies’ leadership development and their long term performance.

Of course, correlation does not mean causation, but it seems highly likely that this is the case.

“Long term business performance comes from leadership culture and careful and continuous development of leadership at all levels. It’s not all about the CEO.”

Josh Bersin for Forbes

A corporate culture will form whether it’s engineered or not, and if leadership doesn’t consciously shape the culture in the direction they want, it may end up taking a slow turn down a dark alley, a la Barclays Bank — who tried to fix the Libor rate and then attempted to blame the banks shortcoming on corporate culture.

CEOs need to be familiar with the business objectives and trained fully or promoted from within the company.

They need to be promoted from within or educated sufficiently if hired from outside the company.

Management Philosophies

The hiring practices of the organization are of paramount importance.

New employees need to be suited to the culture or else they will end up being unhappy and unproductive, they should also not be treated as units of production.

CEOs should also have an open-door policy, encouraging their employees to share their ideas and their problems.

One of the easiest ways to create a great corporate culture is to convince your staff that they matter.

Making a decision without your employees in mind or speaking to them first, could potentially damage the corporate culture more than it helps.

Qualities of CEOs

Lowell McAdam is the current chairman and CEO of Verizon Wireless. He previously served as CEO of Verizon Wireless and the COO of Verizon.

McAdam started with the company in 2000 and, in his early days there, he was tasked with creating a corporate culture for Verizon Wireless in the expectation that it would help differentiate the company.

Dennis Strigl was the lead executive in charge of integrating Verizon Wireless when McAdam first joined the company.

At a recent talk at Rutgers, McAdam remembered being told “the culture would determine the longevity and the success of the company as much as the technology would.”

Verizon Wireless, in establishing what type of company they would like to become, used employee surveys to develop a set of core values.

Unsurprisingly, they discovered that their staff “wanted to be associated with a company consumers could depend on.”

It may have taken Verizon Wireless four years to strategically implement these core values, but they were committed to redefining the business model and culture of Verizon Wireless to become a company that not only their consumers could depend on, but their employees were proud to work for.

McAdam stressed, “I can’t overemphasize how important the culture is to the business.”

When made CEO of Verizon Wireless, McAdam would have again played a huge part in the process of nurturing the company’s culture simply by believing that culture was crucial to the success of Verizon Wireless.

His belief would have filtered down to his everyday behavior and rubbed off on his staff.

Although the CEO may have countless others things on their plate, taking the time to show interest in employee satisfaction is imperative to the infrastructure of a strong and genuine corporate culture.

What do you think of the CEO's role in creating a great company culture?

Do you think it's more than the leadership? How much of a role do managers and employees play a role in creating a great company culture? Let us know your thoughts on twitter @Officevibe.

When you gaze out over your team, whether at the office or on a grid of video feeds from home, what do you see? Not their to-do lists or deadlines or productivity stats. No, you see faces, expressions, and attitudes.

Sure, people aren’t as easy to read as a spreadsheet or report, but one thing emotionally intelligent managers should always try to gauge is how motivated their people are. Remember, motivation levels aren’t pre-determined. They are the result of applying your managerial soft skills, and motivation is top among them.

Why employee motivation can be tough right now

Things have changed. Strategies, work processes and team dynamics have been affected. We’re all adapting to new realities. Things that kept us motivated at the office we may not have at home. Everyone is living in different circumstances. Some are revelling in remote work, while others are feeling lonely or needing to manage parenting and working at the same time. This can affect you, the manager, as much as anyone on your team. And it’s admittedly difficult to motivate when you’re not too motivated yourself.

Before you jump into motivation solutions, it’s important to understand where everyone is on the motivation spectrum. Ask your employees how they’re feeling with our Officevibe surveys and feedback tool to track engagement. You’ll be able to see clearly where things are going well, and where they aren’t, while offering a safe space for employees to share anonymous feedback. This will help you get important conversations started, then you can build solutions based on your findings.

Learn more about Officevibe

2 different kinds of motivation in the workplace

2 different kinds of motivation in the workplace - intrinsic and extrinsic

What does motivation mean in the context of work? Once upon a time, the simple answer was the paycheck, but a study from Psychology Today reports that money ranked far below other factors when it comes to employee motivation. The figures speak for themselves:

  1. Camaraderie, peer motivation (20%)
  2. Desire to do a good job (17%)
  3. Feeling recognized (13%)
  4. Having an impact (10%)
  5. Growing professionally (8%)
  6. Money (7%)

This doesn’t mean that fair compensation is not essential, it just means that there’s a lot more to motivating people than dangling a carrot. To get into this, let’s break down the idea of motivation into two types: extrinsic motivation and intrinsic motivation  

1. Extrinsic motivation: motivating employees with external rewards

Money and rewards are the best example here. Someone does a job, and their time and energy are then indirectly translated into monetary compensation. The problem with extrinsic motivators alone is that they don’t necessarily engage your employee more than the minimum required. 

How do employees feel about the extrinsic motivator of compensation?

Thanks to our Officevibe data, we have some insights for managers on compensation:

of employees don’t feel satisfied with the benefits their organization offers.

of employees do not feel that they are paid fairly based on their skills, experience and efforts.

of employees don’t think that the way pay is decided is fair.

So, don’t bank on compensation alone to motivate. You need a more profound tool in your motivational toolkit. Aside from money, you can play around with more fun ideas, like extra days off or a free lunch.

2. Intrinsic motivation: motivating your employees with internal rewards

Intrinsic motivation is about doing something for its own sake — for the satisfaction of doing it, enjoying it, and seeing it done well. There are many things you can do as a manager to internally motivate your employees to do their jobs with such gusto.

In work, intrinsic motivation comes from: 

  • Getting involved in the decision-making process 
  • Seeing the impact of one’s work in a bigger picture
  • Being able to learn and grow while working
  • Enjoying the work and caring for your team
  • Being able to do what you love and hone in on your strengths

When you put your best efforts into intrinsically motivating your employees, you demonstrate you care and are all-in to see them develop under your leadership.

6 ways to motivate your employees in their day-to-day

Keeping your employees motivated every day is a full-time job. Before we explore some concrete things you can do on a day-to-day basis, let’s lay down the high-level principles of employee motivation:

  1. People need a sense of involvement in defining their roles and setting goals,
  2. People need to see how their individual contributions have an impact,
  3. People need to know they have the freedom and autonomy to experiment, and
  4. People need to feel a sense of commitment to their team and to you, the manager.

Here are some good tips to keep in mind when applying intrinsic motivation. 

1. Inspire a sense of purpose

Everyone on your team needs to feel a sense of purpose in the big picture and to see how their individual efforts help your team get there. Working personally with each employee to define their roles and set their goals is a great motivator. This also gives them the chance to reflect on their strengths and map out where they’d like to improve.

{emphasize}Tip: With a new hire, ask them to write up a job description, not of the job they think they’ve been hired for, but of the dream job they want. Then see how you two can make it a reality together.{emphasize}

2. Offer autonomy and the freedom to fail

You need to allow your employees the space to be creative, to try new approaches, and even fail. These are great learning experiences. More importantly, granting autonomy (especially during remote times when managers may inadvertently turn to micromanaging) demonstrates that you trust them, a true intrinsically motivating force.

{emphasize}Tip: Thomas Edison once said, “I have not failed. I've just found 10,000 ways that won't work.” Why not offer an Edison Award — recognition for the most interesting or educative way something didn’t work, and then share learnings for next time. It’ll take the edge off of not-succeeding, encouraging people to get creative.{emphasize}

3. Make work a place to grow

A sure way to motivate employees is when their job lets them do more than what their basic title prescribes. When work offers opportunities to develop one’s skills and learn new ones, employees know that their efforts will pay off in ways more valuable than just a salary.

{emphasize}Tip: Encourage employees to take time outside their day-to-day tasks to learn something new: a coding language or even soft-skill training like public speaking, then share their new skills and learnings with the team.{emphasize}

4. Build connection with employees

It’s nice to see that 84% of employees from our Officevibe data feel like they’re part of a team. When employees care about their team and their manager, they’re more motivated to work hard for their sakes.

Considering the times we’re in, relationships are key to getting buy in for change. If you need to communicate a new strategy, change in direction, or touchy news to your team, they will receive it better because they trust and care for you.

{emphasize}Motivation is key to engagement. Send your team our inspirational quotes to keep them motivated, engaged, and ready to do their best work.{emphasize}

How to motivate employees during times of change and uncertainty

Here are some pieces of advice and actionable tips to help you transition to the work-from-home era without losing any motivational steam.

This is a must: keep communication lines open

Keeping communication clear, authentic and constant is key to securing your team’s continual buy-in for potential changes: shift strategies, budgets, team structure, processes, etc. People appreciate being kept in the loop and feeling part of the decisions that are made.

{emphasize}Tip: Hold a “What’s New” meeting regularly that’s short and to the point: Have there been any changes your team should know about?{emphasize}

Be reassuring, but also realistic

Find the balance between taking the time to reassure employees and answer their questions, but also be real with them. If things aren’t going well for the business, don’t sugar coat it, but do explain it to them. People want to understand the reality they are in, and feel motivated when they are included in finding the solution.

Keep your eye on the prize, but also on their feelings

Informal and regular one-on-one meetings shouldn’t stop just because you can no longer grab a coffee together. Keep up with everyone individually to see how they’re faring at home without their team and colleagues. Take this time to be open about how you want to be a better motivator. Listen to each individual’s take on what motivates them. You might be surprised at some of the answers you get.

{emphasize}Try asking:

  • “What kind of workdays do you most look forward to?”
  • “Which way do you prefer to be informed of difficult news?”
  • “What makes a task exciting to you?”
  • “What makes a task difficult to begin?{emphasize}

Recognize little wins, and make it meaningful

When you recognize a job well done, that’s intrinsic motivation at work. It should be timely and specific, not broad comments on everyone’s work over an unspecified period of time. Right now however, 40% of employees in Officevibe don’t feel recognized enough by their managers. Especially during these more trying times, employees need to be appreciated for their contributions, even if they’re not hitting the bullseye of your original goals. Let people know you see them doing their best.

Managers need motivation too

Motivation is a double-edged sword for managers. You keep your team motivated, but who’s motivating you? A lot of managers we’ve spoken with are especially worried about staying motivated in times of remote work. You’re only human, so don’t be hard on yourself, but do ensure you have the same support you’re handing out.

  1. Talk to managers from your company or others. See how they’re holding up and what they’re doing to motivate themselves and their team.
  2. Ask your team to share their favourite managerial moments with you, the times when you most helped them keep going and pushed them to smash their goals. Keep doing that.
  3. Let your boss know what you need from them to stay motivated, whether it’s more clarity, more frequent touchpoints, or more recognition. To be a good manager for your team, ensure you have a good relationship with yours too.
  4. Mostly importantly, take the guesswork out of wondering how your team is feeling and how they feel you’re doing as a manager. Keep lines of communication open with Officevibe’s insightful surveys and anonymous feedback tool. Track metrics like Relationship with Manager, Job Satisfaction, and Happiness at Work every week so you know exactly what to put on your to-do list to keep your team engaged.

Remember, your team’s performance is a reflection of yours and vice versa. And it’s motivation that functions here as a positive feedback loop, making you and your team want to work harder for each other.

We encourage introverts to act like extroverts instead of acting like their best selves.

Susan Cain, author of Quiet: The Power of Introverts in a World that Can't Stop Talking

We encourage introverts to act like extroverts instead of acting like their best selves.

Susan Cain, author of Quiet: The Power of Introverts in a World that Can't Stop Talking

There's a huge misconception in the business world that you need to be loud, powerful, assertive, sticking your chest out, and grinding to get what you want.

But in fact, quiet employees often are more successful and are considered better leaders.

Why is that?

What are the key characteristics of an introverted employee?

While everyone has their own unique personality traits, there are some key characteristics that more introverted employees share. Introverts tend to work well independently and prefer to do so in a quieter, less stimulating environment that's free from excessive distractions.

Those with introverted personalities may also think and reflect more than others before speaking, and could even feel drained after too much social interaction. Not everyone has the same social battery, and for more introverted people, it definitely takes a little more out of them.

How do the management strategies for introverts differ from those for extroverts?

When it comes to managing introverts in an effective way, it's important to understand what resonates with them, compared to more extroverted employees. As we touched on before, introverts thrive in quieter work environments and tend to feel more comfortable with one-on-one communication rather than in a group setting.

Sometimes, they may take a little longer to process information and respond accordingly and can be more pensive and less reactive in their communication style. These are all things to keep in mind when it comes to managing introverts and developing a management strategy that is inclusive of every team member, their communication style, and their personality types.

What are some common misconceptions about introverted employees?

Nobody wants to judge a book by its cover, but we can't deny that it still happens. When someone is more introverted, we can easily succumb to making judgments about why they seem so quiet. This quiet nature can sometimes be misconstrued as being disengaged, or even uninterested when in reality, they're simply not as forwardly outgoing as others.

This more introverted nature can also lead to employees not being considered leadership material, or perceived as not enjoying or valuing teamwork when in most instances this isn't the case at all. These kinds of misconceptions show us how important it is to learn about each individual, how they work best, communicate best, and what they can bring to the table.

What are some common challenges faced by introverted employees in the workplace?

A loud, bustling workplace environment can be daunting for introverted team members who prefer the solace of a quiet space over the overstimulation of a noisy environment. Their quiet demeanors in these kinds of settings can be misunderstood, and it can sometimes be challenging for them to feel like they fit in amongst their more extroverted colleagues. And as we touched on, their more introverted manners can even lead to them being potentially overlooked for leadership roles that they are actually just as capable of stepping into.

With these misconceptions in mind, let's look at some of the positive attributes our introverted colleagues bring to the workplace:

Introverts are better listeners

Introverts are naturally better listeners, which is great when you're leading a team. Some extroverted leaders, on the other hand, may have the tendency to monopolize conversations without realizing it, leaving little room for their team members to speak. They're generally better with the command-and-control type of management, whereas introverts can be more inclusive.

Introverts are more humble

The best leaders practice what's known as “servant leadership”, which is essentially when you put your employees first and are acting to serve them.

The traits associated with servant leadership, like humility, are found more commonly in introverts.

Introverts are more creative

Quieter employees tend to be more reflective and take their time to analyze what's going on. That reflection tends to make them more creative and helps them make more informed decisions.

Extroverts, on the other hand, can be a bit bolder when it comes to decision-making.

Introverts form deeper connections

Many introverts prefer to build deeper one-on-one connections. They're much more likely to get to know their team members on a more personal level, making employees feel more connected to them.

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Introverts are more self-aware

Self-awareness is one of the most important things you can have to be an emotionally intelligent leader.

That self-awareness lets them listen attentively, pick up on social cues, process information, and see the bigger picture. And they love the time alone to process that information.

If you haven't seen it already, Susan Cain's TED talk about the power of introverts is definitely worth a watch:

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"As an introvert myself, I often wonder if I'm perceived to be not as good as I actually am.

If I'm a little quiet in a meeting, does that mean I'm in a bad mood? Does it mean I'm not engaged?

Absolutely not.

There are times when I'm in a meeting and I can perceive the people around me noticing that I'm probably losing focus or not into it, but that's simply not true.

I'm just digesting and processing the information."

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Introverts and quiet employees work differently, but managers might be missing out on a huge opportunity by not fully trying to understand them and adapting the way they manage them.

Not only is it important for the success of your business, but it's important for the well-being of your employees and your culture.

{emphasize}Check out our 11-day email course to become a leader that employees look up to and want to work for.{emphasize}

7 Tips to manage quiet employees

As a leader, you'll have to learn how to deal with multiple personality types and adjust your management style accordingly. Here are a few ideas to help you better lead and manage those quiet employees.

1. Don't assume

The first (and best) tip is not to assume anything.

As mentioned earlier, they might be quiet in meetings or at their desks but don't assume that they're in a bad mood or disengaged. They might be processing some information that was just given to them or developing a new idea, and that can make them the more engaged members of your team.

2. Don't just show up at their desks

Chances are, they'll prefer to communicate by email or chat, so try to respect that communication style.

If you just show up at their desks or catch them by surprise, they likely won't give you the answer you're looking for. They need time to process and think about what they want to say. So give them the space and time they need.

3. Use one-on-ones

One-on-one meetings are probably where you're going to get the best feedback from your quieter employees. They'll be comfortable in that calm, quiet environment.

If you can, send them a meeting agenda at least 24 hours in advance to make sure they have some time to gather their thoughts.

4. Don't ask for their opinion on the spot

If there's anything you want their opinion on, it might be a good idea to wait a while before asking them for their thoughts. Again, many introverts need time to process, digest, and formulate their ideas.

Give them time to think and come back to you with their thoughts and opinions collected.

It also might be a good idea to ask for their opinion using their favorite form of communication. For example, you can wait an hour or two and send them an email or chat message and ask for their opinion.

5. Give them a quiet environment

It makes sense that quiet people would like to work in quiet environments.

Try your best to create a quiet environment so that they can work at their best. If the workplace is noisy and there's no way for them to get the quiet they need, you might want to consider letting your introvert team members work remotely.

6. Don't ignore them

It's easy for introverts or quiet employees to go unnoticed, but you need to make a conscious effort to notice them.

For instance, try to avoid words like “outgoing” in job descriptions. You don't want to miss out on introverted people that, as we've seen, can bring valuable contributions to companies.

And remember, Bill Gates, Albert Einstein, Warren Buffett, Steve Wozniak, and Michael Jordan are all introverts!

7. Be mindful of them

Emotional intelligence is truly a key trait to develop as it allows you to better understand the many different employee personality types.

Quiet employees are often perceived as shy, unhappy, or not “into it.” You need to be mindful of how you perceive these employees, adjust your own attitude toward them, and guide your extrovert team members through doing the same.

What benefits can introverted employees bring to a team or organization?

Having an introverted personality often means that rather than being the louder more outgoing one, a person likely has stronger listening skills. This is a wonderful skill to have, especially when it comes to forming deep, meaningful relationships.

Relationships of any kind, whether personal or professional, work best when there is balance, so without different personalities, we wouldn't have the beauty of opposites complementing each other. Sometimes the most thoughtful insights come from those who process their thoughts more inwardly, which can even result in better decision-making.

Why is it essential to adapt management strategies to accommodate different personality types?

The saying "different strokes for different folks" is especially true when it comes to adapting management strategies to suit different personality types on different teams. No strategy can ever be one-size-fits-all if you want to have a harmonious, productive work environment that ensures all employees feel understood and valued.

Our best advice is to embrace people's differences, and leverage the strengths of each personality type, rather than focusing on what they lack. Introverts and extroverts bring different qualities to the table, and when different pieces of the puzzle come together, they really do connect to create the big picture.

What is the concept of "servant leadership" and why does it suit introverted leaders?

Now that we've established that introverts can be just as great in leadership positions, it's also important to understand the leadership style they are more likely to have. It's not uncommon for many introverts to have a servant leadership style, where their focus is on serving others before themselves. This tends to be the case as they are known to have valuable assets like being good listeners, more humble, and more focused on the team's needs, rather than their own.

Can introverted employees be successful in leadership roles?

Contrary to the perception of some, introverts are just as capable of handling stressful or challenging situations. Just remember that their approach may be a little different. In fact, introverts tend to excel in listening, building deep relationships, and putting strategic planning into play. Introverts typically like to work independently but are more than capable of stepping up and being the leader their team needs to succeed.

Managing introverts in a meaningful way

Our differences are what make us unique. Introverts and extroverts both present qualities and working styles that contribute to a successful and healthy workplace. Managing introverts is no different than managing anyone else. As always, it takes open communication and understanding. When we push past the misconceptions and embrace the differences, that's when we can all truly excel together in a meaningful way.

Engaging employees and keeping them motivated is one of the biggest challenges managers face. That said, the ROI of motivating your team is worth the effort — it’s the fuel of performance and productivity and the secret behind a workforce that excels expectations.

According to Gallup, only 33% of U.S. employees (full and part-time) feel engaged at work, highlighting the significant opportunity for managers to improve their teams' motivation.

How can managers tap into employee motivation to boost performance? This article explores how managerial leadership can hugely influence motivation and practical ways for managers to inspire employees — with tried-and-true actionable steps to create a more engaged and productive team.

Why employee motivation matters

Employee motivation influences many aspects of a business. Motivation is key to overall success, from productivity and retention to culture. By understanding the importance of motivation, managers can design the right strategies to enhance their team’s drive to perform.

The impact of motivation on productivity

The short and sweet is that employee motivation directly impacts productivity. If employees are motivated, they’re more focused, committed, and willing to go the extra mile, which ultimately leads to better work quality and output.

Also, a motivated team is more likely to meet deadlines, produce innovative ideas, and maintain high standards of work — all of which contribute significantly to the organization’s success. A motivated employee is an employee who cares.

Employee motivation and retention

If you’re an HR expert, you’ll love this: motivation also contributes to retention. 

The higher the motivation, the lower the turnover. When employees feel valued and engaged, they’re much more likely to stay with the company, reducing recruitment and training costs. 

By retaining motivated employees, valuable knowledge and skills remain within the organization. So continuity and stability can be considered as byproducts of motivation too.

The role of motivation in workplace culture

Enthusiasm and engagement spread throughout the team, creating an environment where collaboration and innovation thrive. Motivated teams are happy, united, and work in cohesion. support each other, share ideas, and contribute to a dynamic and positive work environment.

But motivation doesn’t come from thin air; it requires leadership to empower and inspire employees to unite and feel accountable for their success. Managers, the next section is for you.

4 ways to be a motivational manager

Motivating your team drives performance and fosters a positive work environment. As a manager, your role is to inspire employees to reach their full potential and remain engaged in their daily work. 

No small feat, but here are four effective ways to embody a motivational manager.

#1. Be authentic and honest

Authenticity is key to great leadership. Managers who are genuine and transparent gain trust with their teams. Authenticity involves showing your true self, admitting when you don’t have all the answers, and being transparent about company developments. 

Being honest about challenges and successes will create openness and mutual respect. This honesty creates a safe space for employees to be open and authentically themselves — which means they’ll come to you to find solutions rather than minimize problems out of fear of being judged.

#2. Provide constructive feedback

Constructive feedback helps employees understand their strengths and areas for improvement. Regularly providing feedback shows that a manager is invested in their growth and development and is here to support them. 

Instead of focusing solely on what went wrong, highlight what was done well and offer practical advice on improving. This human approach boosts employee confidence, empowers them in their development, and motivates them to keep forging ahead — even when mistakes happen.

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Don’t miss the window: Effective feedback should be specific, actionable, and delivered promptly. Continuous feedback loops ensure that feedback is given in real time when it’s most relevant.

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#3. Set clear and inspiring goals

When employees understand what they’re working towards and see the bigger picture, they’re more motivated to achieve their targets. By setting clearly defined goals, a manager gives the team direction and purpose. 

The best way to set goals is through collaboration. In other words, sit down with your team to co-create realistic goals. This guarantees the team

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Remember the SMART method: Motivating goals are specific, measurable, achievable, relevant, and time-bound. Click here to brush up on your goal-setting strategies.

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#4. Embrace employee ideas

By encouraging employees and valuing their input, managers help their teams tap into innovative solutions and a sense of ownership. 

How can you create an environment where employees feel comfortable sharing their ideas? Small tokens of appreciation, like recognizing and implementing employee suggestions, can demonstrate that everyone’s contributions have an impact.

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Here’s a tip: Create an “Idea of the month” program where employees can pitch their ideas casually, and the best idea wins a small reward or recognition at a company meeting.

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How to motivate your employees: 6 managerial strategies

So, what managerial methods will help inspire and motivate your employees? Here are 6 practical strategies to enhance motivation in your team.

#1. Recognize and reward efforts

Employee recognition is a powerful motivator—don’t underestimate it! Whether it’s a simple thank-you note, a shout-out during meetings, or acknowledging efforts, it boosts morale and motivation all around. Employee incentives like rewards or bonuses provide the same effect. 

Managers and HR leaders should join forces to create a culture of recognition where achievements, both big and small, are celebrated. Implementing a structured recognition program that includes peer-to-peer recognition, manager recognition, and company-wide acknowledgments will ensure a system that doesn’t let appreciation fall by the wayside.

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Thinking outside the box tip: Recognition walls are so yesterday… Let’s make peer-to-peer praise more personal! Engagement tools with automated prompts help colleagues get creative with their shoutouts — and can tailor them aligned to your company’s values, too.  

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#2. Create a positive and supportive work environment

A positive work environment reduces stress and fosters a sense of belonging, essential for sustained motivation. A supportive and inclusive workplace where employees feel safe and valued enhances motivation. This includes promoting diversity, equity, and inclusion and ensuring a comfortable and engaging physical workspace. 

Encourage open communication between employees to help foster a sense of community and create opportunities for social interaction and team-building activities, such as after—work drinks or group lunches.

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Fun fact: Happy environments create dedicated employees. Indeed, 87% of executives believe that happiness at work is a definite competitive advantage — but only 20% of organizations actually have employee well-being strategies in place.

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#3. Offer growth and development opportunities

Providing opportunities for professional development shows employees you’re invested in their future. Training programs, workshops, and career advancement paths can all significantly enhance motivation. Regularly discuss career aspirations during one-on-one meetings and provide guidance on how they can achieve their career goals within the company. And keep encouraging employees to set personal development goals and support them in pursuing relevant training and certifications.

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Thinking outside the box tip: Offer a “learning budget” for each employee to use on courses, books, or conferences of their choice. This empowers them to take charge and feel proud of their growth.

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#4. Promoting work-life balance

Work-life balance — we talk about this a lot. And it’s more than just a buzzword! Managers encouraging teams to maintain a healthy work-life balance protect employees from burnout or job-related resentment. 

Flexible working hours, remote work options, and wellness programs are effective strategies to help attain this balance. Implementing policies, such as flexible schedules and remote work arrangements, can also help employees manage their work and personal responsibilities more effectively.

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Fun fact: Money doesn’t always talk. In fact, employees value work-life balance just as much as they do their pay — it’s a tie at 93.7% and 93.8%, respectively!

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#5. Lean on active listening

Active listening shows employees that their opinions matter. But what is it exactly? Unlike passive listening, active listening involves giving full attention, acknowledging their ideas, and responding thoughtfully. This practice builds stronger relationships and enhances employee motivation.

Here’s a trick: Focus on the person speaking without interrupting during meetings and one-on-one conversations. Paraphrase their points to show you understand, and ask follow-up questions to delve deeper into their thoughts.

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Thinking outside the box tip: Hold monthly “listening sessions” where employees can share their thoughts and ideas in a relaxed, open forum, with no agenda other than to listen.

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#6. Prioritize trust building

Trust is the foundation of any strong relationship. Managers build trust by being consistent, reliable, and transparent with their employees. Keeping promises, admitting mistakes, and showing empathy toward employees’ concerns all foster a trusting dynamic. 

Trust also involves giving employees the autonomy to make decisions and take ownership of their work. When employees feel trusted, they’re motivated to take initiative and perform at their best. So try loosening the reins more — and see if something positive comes from that.

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Fun fact: When the three main pillars of leadership are present — clear communication, future-leading, and supporting through change — 95% of employees fully trust their leaders

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Boosting employee motivation examples

When it comes to motivation, sometimes it’s all about finding the right words. Positive reinforcement and expressions of appreciation can really go a long way. 

Here are some key phrases you can use to boost your troops. 

Positive reinforcement examples

Using positive reinforcement helps employees feel appreciated and acknowledged for their hard work. Put your own spin on these:

  • “I appreciate your hard work on this project. Your dedication really shows.”
  • “Your innovative solution to this problem has made a big difference. Great job!”
  • “You’ve done an excellent job with this task. Keep up the great work!”
  • “Your positive attitude and hard work are truly inspiring. Thank you for being you!”
  • “Your contributions to the team are invaluable. We couldn't have done it without you.”

Phrases to show appreciation and recognition

Expressing gratitude and recognizing achievements can significantly enhance an employee's sense of worth and motivation. Try phrases along the lines of:

  • “Thank you for going above and beyond to meet our deadline.”
  • “Your attention to detail is invaluable to our success.”
  • “I’m grateful for your consistent hard work and dedication. It doesn’t go unnoticed.”
  • “Your creativity and innovative ideas have really helped our team succeed.”
  • “I appreciate your willingness to take on new challenges and learn new skills.”The relationship between employee engagement and employee motivation

Employee engagement and motivation are closely linked and hugely influence each other. When employees are engaged, they become more motivated to do good work, and when they’re motivated, they become more engaged in what they do.

Engagement is all about an employee's emotional connection with the company and its goals. When someone is engaged, they're passionate about their job. They feel connected to their team and believe their work really matters. This sense of purpose and belonging naturally boosts motivation, making employees want to put in their best effort.

Motivation, on the other hand, is what drives employees to take action and aim for excellence. Motivated employees are keen to perform well, meet their targets, and help the company succeed. This drive often leads to higher engagement, as motivated employees are likelier to pour their energy and enthusiasm into their tasks.

By fostering engagement and motivation, managers can create a positive cycle reinforcing the other. Engaged employees become more motivated, and motivated employees become more engaged. It’s a win-win.

Things managers do that kill motivation

Managers play a critical role in shaping employee motivation. However, certain behaviors can inadvertently diminish enthusiasm and engagement—and we don’t want that! Below are common managerial practices that can negatively impact motivation and actionable tips to foster a more positive (and motivating) environment instead.

Micromanaging

When managers hover over employees and don’t give them the space to work autonomously, micromanaging stifles creativity and independence. Micromanagers, or helicopter managers, signal to their employees that they lack trust in their abilities, leading to frustration and disengagement.

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Try this instead: Give employees the autonomy to make decisions and take ownership of their projects. For example, if an employee works on a marketing campaign, allow them to develop and implement their ideas, providing guidance and support only when necessary.

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Focusing on mistakes

Constantly highlighting errors rather than successes can demoralize employees. Yes, mistakes need to be corrected, but everyone makes them occasionally. Focus on constructive feedback and solutions rather than blame. A balanced approach that recognizes both achievements and areas for improvement keeps motivation leveled.

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Try this instead: When an employee makes a mistake, address it privately and constructively. For instance, if an employee misses a deadline, discuss what went wrong and how it can be avoided. Also, make it a habit to publicly acknowledge their successes to maintain a positive balance.

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Dismissing ideas

Ignoring or dismissing employee suggestions can make them feel undervalued. Encouraging and considering their ideas shows respect and can lead to innovative solutions. Create a culture where all ideas are welcomed and considered, and implement a structured process for evaluating and acting on employee suggestions to demonstrate that their input is valued, impactful, and not biased.

Try this instead: Host regular brainstorming sessions to welcome and consider all ideas. For example, if an employee suggests a new process for handling customer complaints, evaluate it seriously and implement it if feasible, showing that their input is valued.

Not keeping promises to employees

Failing to follow through on commitments as a manager can erode trust and motivation from employees. Once trust is gone, it’s hard to regain it. Consistency in actions and promises is crucial for maintaining employee morale.

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Try this instead: Always honor your commitments or communicate openly if circumstances change. For example, if you promise an employee a promotion opportunity, keep them updated on the timeline and any necessary steps they need to take to achieve it.

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Holding unnecessary meetings

We’ve all been there — meetings that lack purpose or clear outcomes waste time and can frustrate employees. Managers should ensure meetings are productive and necessary to keep teams engaged.

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Try this instead: Set clear meeting agendas and ensure they have specific objectives. For example, before a team meeting, outline the key points to be discussed and the desired outcomes, and stick to the agenda to respect everyone's time

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Measuring employee success wrong

Using inappropriate metrics to evaluate performance can be demotivating. Imagine working really hard in your field of expertise but being graded on something completely outside your remit. Managers should focus on relevant, fair, achievable performance indicators aligning with individual and team goals to ensure comprehensive and fair evaluations.

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Try this instead: Tailor performance metrics to reflect each employee's contributions. For example, if an employee's role involves customer service, measure their success based on customer satisfaction ratings rather than unrelated sales targets.

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Unrealistic deadlines

Unattainable deadlines can cause stress and burnout. They make employees think: What’s the point of trying if I’m set up to fail? Managers should ensure realistic timelines and allow for high-quality work without overburdening employees. Flexibility and understanding in deadline management can also help prevent burnout and maintain motivation.

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Try this instead: Collaborate with your team to set realistic deadlines. For example, if a project typically takes two weeks to complete, avoid compressing the timeline to one week without considering additional resources or support.

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Favoritism

We’re all prone to bias—the key is to keep that in check. Showing preferential treatment to certain employees, even if subconsciously, can create resentment and reduce overall team motivation. Managers need to treat all team members fairly and recognize their unique contributions.

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Try this instead: Ensure recognition and opportunities are based on merit and performance. For example, implement a transparent process for awarding promotions or bonuses that are based on clear, measurable criteria accessible to all employees

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Boosting motivation through employee engagement software

Keeping employees motivated is an ongoing effort that needs dedication from managers. Creating a positive work environment, recognizing achievements, and keeping communication lines open can boost employee motivation and engagement.

Motivating employees effectively means managers must consistently put in the effort and engage genuinely. Understanding how important motivation is and using strategies that create a positive, supportive workplace can really enhance productivity, retention, and overall workplace culture. It's crucial to avoid the common managerial pitfalls that kill motivation and instead take a proactive, respectful approach. 

For more tips and strategies on motivating your team and boosting workplace motivation, explore our additional resources and discover how you can lead your team to success!

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