Team Management

Everything you need to know about making one-on-one meetings more efficient and productive.

Having regular one-on-one meetings with employees is a key way managers can keep their team members aligned on common goals, and support each person’s professional development. These conversations are a moment to connect on a human level and build foundations of trust and understanding.

Employees who are satisfied with how frequently they communicate with their manager also…

  • Feel that their manager cares about their opinion.
  • Are satisfied with their level of autonomy at work.
  • Report really feeling that they are a part of a team.According to data from Officevibe’s employee surveys

Here, we cover everything you need to know about making these important conversations as impactful and productive as you can.

First, what are one-on-one meetings?

Before we get deeper into the topic, what is a one-on-one meeting? By definition, a one-on-one is a meeting between two individuals working for the same company.

Usually, one-on-one conversations happen between an employee and their manager. These discussions are a great way for managers to check in with each team member and create meaningful connections.

On the employee’s side, these meetings are a chance to discuss their career path with their manager and raise any challenges they’re facing. They’re a moment to address any uncertainties and ask for support wherever they need it.

Often, a manager will book a recurring calendar event with each direct report, to make sure they’re checking in regularly. These meetings should always start with talking points or a structured agenda, and end with clear action items for each person to focus on until the next meeting.

What is the purpose of a one-on-one meeting?

There are several reasons why managers and direct reports should meet regularly. The purpose of one-on-one meetings might be different depending on the employee’s goals, the team’s context, or the manager’s management style.

Some one-on-one meeting purposes include…

  • Building and maintaining manager-employee relationships
  • Making space for individual or personal conversations
  • Setting employee goals and tracking their progress
  • Exchanging feedback and coaching performance
  • Spotting and addressing employee challenges

Ultimately, it’s up to the manager and employee to define what the purpose of their meetings will be. Setting one-on-one meeting goals helps two people align on what they want to accomplish from their dedicated time together. These can be short-term goals that they set and tackle from one week to the next. Or, they can be long-term goals that they chip away at over time.

Why are one-on-ones so important?

One-on-one meetings are an essential part of the healthy functioning of any team. Maintaining ongoing communication between managers and their direct reports helps build trusting, authentic relationships. And this is very important because the relationships people have with their bosses can make or break their job satisfaction.

Only 60% of employees are completely satisfied with the communication they have with their manager.Officevibe’s employee Pulse Survey data

For managers, one-on-one meetings give them a high-level view of what everyone on their team is working on. They also help them spot any employee challenges, performance issues, or interpersonal conflicts that need to be addressed. And of course, they’re a great way to maintain employee engagement and alignment on the team’s shared goals.

One-on-one meetings help managers get the information they need from each employee on their team, so they can put the puzzle pieces together to form that bigger picture.

On the flip side, one-on-ones are a time for employees to raise any questions or issues they have and seek out their manager’s support. They’re a moment to track their progress toward their performance and development goals and discuss their personal career ambitions. Most of all, they’re the dedicated time they know they’ll always have to connect with their manager individually.

Having regular, recurring moments for direct communication between managers and their direct reports employees benefits everyone.

Benefits of one-on-one meetings

There are plenty of benefits of one-on-one meetings, for managers, employees, and the business as a whole. Some of the benefits that come from regular one-on-ones are…

  • Team alignment. Getting employee updates helps managers keep track of all the moving parts of their team. This way, they can ensure everyone is focusing on what matters most week to week.
  • Employee engagement. Connecting employees’ individual work with greater team objectives and recognizing their wins one-on-one drives their sense of purpose and motivation.
  • Employee productivity. When employees have concrete action items at the end of their meeting, they’re equipped to stay on track and focus on the right priorities.
  • Clear roles and responsibilities. One-on-ones help create ongoing clarity of responsibilities and expectations, removing ambiguity and promoting employee accountability.
  • Constructive feedback exchanges. Frequent communication opens up space for managers and employees to give each other feedback in real-time, and apply it just as quickly.
  • Ongoing professional development. Discussing performance on an ongoing basis makes it easier to break employee goals into smaller action items, so growth happens naturally.

What if you could lead game-changing 1-on-1s?

Download the pdf

Making your first one-on-one meeting a success

Whether there’s a new manager, a new team member, or both, the first one-on-one meeting two people have can be intimidating. This is your opportunity to get to know each other and share your background. It’s a moment to set the tone for the regular meetings you’ll have in the future, and establish open communication.

A strong manager-employee relationship can make the difference in any person’s experience on a team and at a company. That’s why starting out on the right foot is so important.

Tips for a great first one-on-one

  • Break the ice by sharing something about yourself. Ask questions to get to know the other person, like their favorite TV show or what their hobbies are.
  • Make it a two-way conversation with the goal of developing a rapport. Discuss each of your professional goals and how you see them in the team’s context.
  • Keep the conversation high-level and remember you’ll have lots of time to go deeper in your future meetings together.
  • Discuss how you want to make use of this recurring meeting time you’ll have together. What will you chat about in your future one-on-ones?
  • Decide on when you’ll meet next, and whether you’re ready to set a regular weekly meeting in your calendars, or something bi-weekly or monthly.

Agendas & Templates: Planning and preparing for your one-on-ones

Like every meeting, the most effective one-on-ones happen when both people arrive prepared. But, it’s not always easy to carve out time in our busy work schedules to plan each conversation in advance.

When managers hold regular meetings with each of their direct reports, they need a system to support more productive conversations. This is where a go-to meeting agenda and questions to ask can really come in handy.

Set a one-one-one meeting agenda template

Having a tried and true structure helps you cover all the key agenda items, every time. Setting yourself up with a one-on-one agenda template can save you a lot of time in the long run.

An easy one-on-one meeting template:

  • A quick check-in to set the tone
  • Status update on the employee’s current workload
  • Discuss challenges and workshop solutions
  • Chat about what’s coming up for the team
  • A few minutes to wrap up and set action items

Pro tip: A one-on-one software can help you plan these important meetings more easily. Select from dozens of Officevibe’s one-on-one agenda templates in the app, or build your own with talking points that carry over from one weekly meeting to the next.

Keep a bank of one-on-one meeting questions

One of the best ways to have a meaningful conversation with anyone is by asking questions. A list of one-on-one meeting questions to refer to makes it easier to keep the conversation going. Plus, it opens up space for the other person to share.

Insightful one-on-one questions for managers

  • Is your workload reasonable? If it isn’t, can you suggest solutions that we could implement together to address the problem?
  • Are you able to ask colleagues with more experience than yourself for help, support or input when it comes to achieving your goals?
  • As things stand, do you think the team will be able to achieve [name a collective team goal]? Why?

Pro tip: You can find all the questions listed above and many more in Officevibe’s one-on-one meeting software. Create a shared agenda where managers and employees can both add their talking points.

Leading effective one-on-one meetings

Showing up prepared is one thing, running your one-on-ones effectively is the next step. To make these meetings feel comfortable and productive, you want them to flow naturally and end with clear next steps.

How to run a great one-on-one meeting

  1. Stick to your agenda, but keep it flexible for impromptu discussions.
  2. Take meeting notes and keep track of them in a dedicated place.
  3. Share feedback, both from managers to employees and vice versa.
  4. Send a recap of takeaways and next steps after your meeting.
  5. Set talking points for your next meeting so you’re sure to follow up.

Who owns the one-on-one?

It can be debated whether it’s a manager’s or their direct report’s responsibility to book a one-on-one meeting. But the truth is, both people benefit from these important meetings. So ownership might look a little different on different teams and at different organizations.

This is something that managers and employees should discuss together. If the employee set the agenda the past week, the manager may lead the next meeting. However, there are certain types of one-on-ones where it makes sense for the manager to lead, and others where it makes sense for the employee to take charge.

For example: If the meeting is about an employee’s career development, they can lead it by sharing some of their ambitions with their manager. For goal setting, most managers will take the lead by going over team objectives and connecting them with the employee’s role and responsibilities.

The importance of a meeting check-in

Check-ins are an important way to build rapport between a manager and their direct report. Starting off your one-on-ones with a meeting check-in shows that you care about the other person beyond what they’re working on that day. Especially when you’re connecting remotely, it’s good to get a sense of how people are coming into a meeting and what’s on their minds.

And it’s important that these check-ins go both ways. According to a recent study on employee expectations, one of the best ways managers can build trust with employees is by sharing with them first. Managers can set the tone for two-way communication by chatting a bit about what they’re working, excited about, or struggling with. This shows employees that their manager is their equal, and a part of the team as much as they are.

5 One-on-one meeting tips for better conversations

If you take nothing else from this extensive guide, be sure to keep in mind these essential one-on-one meeting tips.

  1. Make them a priority. These conversations are crucial for team members and managers alike, so don’t let them slip through the cracks. Avoid rescheduling or cancelling last minute.
  2. Let the employee talk. Employees rely on this time to work through their challenges and ask for help. Managers should take on more of a listening role in a one-on-one meeting.
  3. Don’t spend too long on status reports. You can find out how projects are progressing in daily or weekly team meetings. Focus on the individual employee experience in one-on-ones.
  4. Give honest feedback. Whether you’re a manager or employee, this is the time for sharing your thoughts and giving suggestions. The more you practice giving feedback, the better you’ll get at it.
  5. Take meeting notes. Note taking is worthwhile, even if it’s just for your own records. So much can come up in a one-on-one, and you don’t want to forget what you discussed or lose track of your commitments.

How often should you have one-on-one meetings?

The right frequency for having one-on-one meetings depends on a few factors. Many managers will schedule more casual check-in meetings with their team members on a weekly, bi-weekly, or monthly basis. Every 3-6 months, they might meet for more formal performance reviews with the employees on their team.

One thing to consider is the employee’s current development goals and performance objectives. If a direct report is striving toward an ambitious target or taking on a stretch assignment, they might want to meet more often with their manager for coaching and feedback sessions.

Likewise, the team and company context can influence the frequency of recurring one-on-one meetings. When a team is going through the stages of team development, a manager might want to meet more often with each person to make sure they have a clear sense of their role and responsibilities, and to address any conflict or tensions that come up.

What if you could lead game-changing 1-on-1s?

Download the pdf

The difference between in-person and virtual one-on-one meetings

When you’re face-to-face with someone, it’s easier to feel comfortable and at ease, helping you build a strong relationship. Being able to read someone’s body language and easily bounce ideas back and forth without the barrier of technology can make conversations feel more natural and productive.

It can be challenging to keep that casual vibe when you’re dialing in to a virtual one-on-one meeting. Bad wifi connections and awkward pauses can throw things off, and even make it feel forced. And zoom fatigue can lead people to take less time, or meet less often.

But the last thing you want is for one-on-one meetings to become less of a priority when you’re working remotely. Remote employees can start to feel disconnected from their work and the greater purpose they’re contributing to. And one-on-ones are a key moment to bring it back to the forefront.

Techniques to highlight employee impact during one-on-ones:

  • Discuss company values, and find examples of how your team member has embodied them in their recent work or team interactions. You can share examples, or ask them to reflect and share their own.
  • Ask your direct report where they feel they’ve made the greatest impact on the business in the last month, and discuss how their work has contributed to team and company objectives.
  • Share positive feedback and recognition with your employee. Offer your own observations and opinions, and relay the appreciation you’ve heard from colleagues, clients, or other outside sources.
  • Discuss what excites your team member most about their upcoming work, and dig a little deeper into why. What’s motivating them? What’s giving them confidence?

Is a one-on-one the time for a performance review?

Performance reviews have long been dreaded by team members and managers alike. But we think everyone could benefit from a fresh perspective on this. Having a performance review meeting can be nerve-wracking, but it’s ultimately a great way to align on an employee’s role and celebrate their contributions to the team and company.

A performance review can be done during a scheduled one-on-one time or held as a separate meeting. The important thing is having them often and breaking down the fear around discussing performance. At the end of the day, employees want to develop their skills and advance in their careers. And this translates into high performing organizations.

If an annual review is a part of your company’s performance development or compensation model, you can follow the process accordingly. But holding more frequent performance reviews every 3-6 months helps managers and employees stay on the same page.

How to make a performance review a success

  1. Give advance notice. Both people should be aware in advance of this important meeting.
  2. Plan and prepare. Outline a meeting agenda and talking points, so both people can arrive prepared.
  3. Discuss accomplishments. Focus on what the employee has achieved since your last performance conversation.
  4. Address performance issues. If there are issues with performance, bring them up in a compassionate and supportive way.
  5. Avoid setting goals. You can have another meeting to outline next steps, this is a time to focus on the current moment and what got an employee to this point.

What if you have a difficult employee?

Facing a one-on-one meeting with a difficult employee is stressful and uncomfortable, but it can be necessary to move forward in a productive way. The conversation could be about addressing underperformance, sharing negative feedback, or managing team conflict. Whatever the case, having a one-on-one is an important part of dealing with difficult employees.

In your conversation, you want to create psychological safety for both people. The goal of the meeting should be hearing each other out and walking away having cleared the air. You might not reach a solution, but how you approach a difficult conversation can make a big difference in what comes out of it.

How to have a difficult one-on-one

  1. Set the talking point: Add whatever needs to be discussed in your meeting agenda so your team member has visibility on it ahead of the discussion.
  2. Prepare with facts: Show up with notes, documentation, resources, or anything else that can help you ground the conversation in facts rather than gut feelings.
  3. Aim for understanding: Approach the discussion with empathy and give your employee the space to share their own perspective.
  4. Find a solution together: You may both come to the meeting with action items in mind, but take the time to discuss them, build on them, and decide on a path forward together.

Make the most of every one-on-one meeting

A regular one-on-one is the most important meeting a manager and direct report can have. Maintaining ongoing communication between each employee and their manager is what drives high performing organizations. Especially in a distributed workforce, team members need to stay aligned with the bigger goals, and feel a sense of direction for their personal development.

Apply the tips, tricks, and best practices outlined in this complete guide to make the most out of your one-on-one meetings. No matter your role, there is always room to develop, and success comes from the support we get from one another. One-on-ones are a key part of bringing that to life.

What to say and how to follow up, so even the toughest conversations lead to productive outcomes.

Being a team leader is an incredibly rewarding role—but like any great job, it comes with its challenges. Part of that is having difficult conversations with employees. Do you have the skills to tackle tough talks? Whether it’s about poor performance, team conflict, or personal issues, dive in to see how you can handle a tough conversation with a team member.

Having difficult conversations: do’s and don’ts

Don’t start the conversation without thinking about it first.

Don’t let professionalism overpower humanity.

Don’t arrive with a to-do list or deadlines for the other person.

Don’t hammer at your side of the conversation.

Do think about what you’ll say and how you’ll say it.

Do be vulnerable and open up about how you feel.

Do be a part of the solution and take on some action items.

Do check in at the end so you’re both on the same page.

Preparing for a productive conversation

Knowing that you need to have a constructive conversation with an employee on your team, you want to take the time to plan what you’ll say. Start by scheduling one-on-one meetings and set the talking point in your meeting agenda so you both have visibility on what you’ll discuss. Use a shared agenda so employees can add their own talking points, too. Of course you want to arrive prepared, and your team member should have the chance to do the same.

Write down the key points you’d like to address, and practice how you’ll say them. Seek out someone you trust as a sounding board before having difficult conversations (but be mindful of what information you share). It’s easy to get so caught up in what we want to say, that we forget to think about how it will land.

Put yourself in their shoes: Take a moment to imagine that you are on the other side of the situation. Consider 3-5 possible emotions your team member might have. Could they be disappointed? Frustrated? Jealous? Embarrassed? Remember that you don’t know what they think or how they feel, and go into the conversation seeking to understand.

3 top tips for having difficult conversations

1. Focus on facts, not emotion

Part of this comes in your planning; you want to sort out the facts of the situation from how you feel about it. Having this clearly laid out helps keep a challenging conversation focused and grounded. You can even bring notes, or if you’re using Officevibe, add personal notes to your one on one tool agenda that are visible to you only :

  • What happened to warrant a difficult discussion?
  • What is the impact?
  • What needs to change or be adjusted?
  • What will happen if not?

When you know the answers to these questions you avoid speaking in hypotheticals or getting sidetracked. That way, you’ll talk about what really matters, and not end up in an unproductive debate over something subjective.

Don’t ignore how you feel: it’s only natural for emotions to arise when there’s tension or something important is at stake. When you’ve nailed down the facts, it’s easier to manage your emotions and keep a hard conversation on track.

2. Create an environment for honesty

When one or both people enter a conversation with reservations or a negative attitude, it hinders the potential to reach a positive outcome. Open the conversation by stating your positive intent, whether it’s conflict resolution, understanding, or creating an action plan. You can try asking coaching questions in your one-on-one to give your team member the chance to express themselves.

You also want to foster a culture of honesty and openness with employees on an ongoing basis. Recurring one-on-one meetings with each member of your team let you to touch base and discuss what matters most. With Officevibe’s one-on-one software, you can build a shared agenda where you and your employee can both add talking points. Then, set trackable action items that carry over week to week. Centralizing your one-on-ones makes them quicker to plan each week, simplifies your yearly reviews, and helps everyone follow through on commitments made.

3. Come up with a solution together

At the end of any difficult discussion, you want to establish some next steps so that you and your employee are both clear on expectations moving forward. There may be times where action items are predetermined, but when they’re not, it’s best to discuss possibilities together and agree on what makes the most sense. This means letting go of any preconceived notion that you know what the best path forward is, or that your direct report must come up with it on their own.

Being the kind of manager who makes themselves a part of the solution is one of the best ways to lead by example. When employees see you implementing meaningful change, they’ll follow suit. Offer up any ideas that you have, and be open to your team member’s ideas as well. Be ready to pitch in or take responsibility for some of the action items you set.

Following up after having difficult conversations

What’s the purpose of action items if we don’t follow up on them? After having difficult conversations, follow-through is especially important because you want to see the issue resolved. Set a talking point for your next one-on-one to make sure the tough talk leads to the desired outcome. Officevibe’s one-on-one software lets you set action items together, so it’s easy to track the efforts your team member is making.

Beyond following up on practical matters, make a point of checking in on a more personal level as well. Talking about sensitive or contentious subjects can be upsetting or awkward, and it’s good to reconvene once the dust has settled.

Follow-up questions to ask:

  • How are you progressing on the action items we set last time?
  • Is there anything on your mind from our last one-on-one?
  • Do you have any thoughts or questions about our last discussion?
  • How are you feeling since we last spoke?

Difficult conversation examples: real-life scenarios

These difficult conversation examples apply the best practices from this guide to real-life scenarios.

Managing peer conflict

“I sensed some tension in our team brainstorm yesterday, and I’m curious to hear your perspective on it. It’s natural that we won’t always see eye-to-eye with each other, but respect is a non-negotiable team value. I want to make sure we address any friction before it impacts our collaboration.”

Dealing with difficult behavior

“I’ve noticed that when you challenge people’s ideas you don’t always offer an alternative solution. It’s okay not to have the answers, but it can come across as though you’re simply shutting others down. I wanted to bring this up with you because I know you care about the team’s collective success. How can we make these conversations more productive?”

Dealing with a troublesome teammate? Read our complete blog post on how to deal with a difficult employee.

Addressing underperformance

“You haven’t been hitting your targets lately, and I want to make sure you have everything you need to succeed. Are there any processes we can review together? Do you think having coaching sessions would help? Let’s walk through your workload to make sure you can prioritize your most impactful tasks.”

Letting a member of your team go

An unfortunate reality of people management, letting an employee go is never easy. Our complete blog post on how to fire an employee with empathy and support your team offers tips to manage this difficult situation.

“I’m sorry to say that because of [name the reason they are being fired], we have to let you go. Thank you for everything you’ve accomplished over the last [state how long they’ve been employed]. We really value the work you’ve done on the team and for the organization.”

Tip: If you’re prepared to, offer to be a reference for them in their job hunt.

Discussing employee personal issues

“Let me know if you’re not comfortable discussing it, but I noticed that you seem a bit down these days. Do you feel you have enough work-life balance? Is there anything going on that I should know about, or that I might be able to help with? I want you to know that I’m here for you, as your manager and as a friend.”

Discussing a difficult topic at work is tough for any manager. The more comfortable you get, the more each uncomfortable conversation will lead to a successful outcome. If you can keep an open mind and approach awkward one-on-ones with curiosity, you’re sure to get employees on track to succeed as a team.

Good communication at work plays an essential role in each and every responsibility you have.

Whether you're building relationships, managing conflict, or explaining clear objectives: you set the tone when it comes to learning why good communication skills are important.

Adding remote work into the mix, effective ways of communicating become fundamental for a positive employee experience.

To help improve both the quality and frequency of communication on your team, we put together 13 tips for effective workplace communication with an emphasis on helping distributed teams.

What's in this article

1. Practice authentic communication

Internal communication may often feel rehearsed, which makes some messaging less meaningful. Encourage your team to stay authentic. Not only will this help with productivity and engagement, but it will also help your team know that they can speak up when they need to.

As a manager, you set the example. Emphasize your humility and vulnerability. This will help others feel a level of approachability as well as indicates that they too can share their perspectives.

For example: When you communicate with sincerity by admitting to mistakes or not having all the answers, you establish psychological safety. This helps to level the playing field for others to do the same. Once that seed of authenticity is planted, everything from building solid relationships to having difficult conversations becomes that much easier.

2. Create a communication-friendly culture

To make sure your day-to-day is communication-friendly, set your team up with the right tools for online communication. Apps like Slack and Zoom are great for staying connected with remote employees and make communication feel accessible and collaborative even from afar.

In a communication-friendly culture, it's essential to emphasize the importance of expressing emotions, and ideas, and being unafraid to bring up difficult conversations.

Teams who show a high level of productivity have established psychological safety in their communication. In fact, many value trust and open communication and see it as integral to their team's success. This is especially true when broaching tough conversations.

Tip:

At Officevibe, we have a set of team norms that act as our guiding principles. These outline acceptable behaviours and one of these values underscore communication: "Call out the elephant in the room".

Essentially this means that we hold team members accountable to make sure we're not sweeping important issues under the rug.

3. Keep workplace communication constant

Maintain a healthy communication flow with your team. Instead of relying on annual reviews to discuss performance and goals, find the time for monthly 1-on-1s.

Holding yourself and your team accountable to stay up to date on each other's workload, morale, and resources will nurture two-way conversations. Not only does this help with employee productivity, but it also boosts employee motivation and engagement.

Don't rely on reading body language from afar. You'd be surprised how much your team has to say if 1-on-1s or team catch-ups didn't initiate important conversations.

There are also amazing tools for online communication that can help you organize your streamlining. See which one fits your team better.

4. Hold weekly team meetings

In addition to monthly one-on-one meetings, schedule the same sort of initiative but for the whole team in an open forum.

During prolonged times of uncertainty, having more frequent meetings will be helpful to re-communicate goals, and objectives, collaborate on projects and discuss shifts in strategies. This is also a great time for the team to ask questions and get on the same page.

Tip:

Individuals may feel too awkward to bring up questions in a virtual group setting. Remember, you are the leader. Normalize sharing candid thoughts by demonstrating your own curiosity. Ask your team questions that prompt reflection and leave space for them to answer.

💡 Instead of "is there anything unclear about the new strategic direction?" try "what part of the new direction is lacking clarity?" or "what excites you about our upcoming projects?'

Also, if you're working remotely, your team might be missing some of the benefits of physical meetings. You need to be ready to smoothly transition to the future of work: a hybrid reality that includes remote work and periodic face-to-face interactions.

Incorporating co-working spaces that enable productive and efficient collaboration, could be the best approach to combining remote and physical work.

5. Offer a platform for anonymous feedback

Allowing anonymous feedback is crucial for effective workplace communication. Sometimes, employees shy away from sharing feedback.

They might be hesitant to make a complaint or divulge their authentic thoughts and emotions openly. In this case, the option for anonymity facilitates the process of sharing more difficult sentiments, which are key insights for managers.

❤️ Officevibe helps managers improve team communication and build a culture of continuous feedback

We take communication seriously and put continuous effort into ensuring that our product helps managers and teams master effective, two-way communication. Here’s how:

  1. Our anonymous feedback tool allows employees to share their thoughts anonymously, and lets managers respond to the feedback directly in the platform. Opening up a dialogue about issues in real-time helps start important conversations before problems become too big.
  2. Answering feedback isn’t always easy. Our latest Feedback Guidance Feature guides managers in responding to all sorts of feedback. We’ll always be there to guide you, but you’ll improve over time, and eventually, answering even the toughest feedback will become natural to you.
  3. We believe in meaningful, effective, and collaborative communication, always. Our one-on-one tool lets managers and employees set talking points in a collaborative agenda and even helps managers kick-start discussions with dozens of Conversation Starters that are proven to promote solution-finding and openness.

Try it free!

6. Ask for employee feedback

Effective communication is never top-down or one-way. Always give the team the chance to give you, their leader, feedback.

For example: Ask teams to communicate their feedback on your performance as a manager. Or ask them to share their input on the upcoming strategy you presented. The idea is to keep lines of communication open and get rid of hierarchical barriers. Everyone has something to learn, especially managers.

💥We created a Toolbox for managers with frameworks, guides, templates, and checklists to get them through their most common management challenges.

Image of communication at work

7. Communicate face-to-face 

Using tools like Slack and email is efficient, however, they're not the most ideal for building lasting connections.

It's important to remember that face-to-face communication holds a great amount of value when it comes to sincerity and authenticity. In-person conversations aren't always accessible, but there are ways to facilitate this in a remote work environment.

Part of effective communication is human interaction. With this in mind, try speaking instead of typing as often as possible without disrupting the flow of work.

This will further facilitate getting to know your team's body language, personality, and tone. It's especially helpful when it comes to giving feedback.

Tip:

If you can't be face-to-face, try hosting video calls rather than phone calls. They help to reduce distractions during important conversations and strengthen peer-to-peer interactions when you and your employees can't physically be in the office.

8. Master your body language

Non-verbal communication is important. Your body language has a huge impact on how people perceive you and gauge reactions.

Communicate with physical presence and ensure that your body language is open and approachable. When working remotely, your body language speaks volumes. Here are a few key points to keep in mind:

  • Smile (if you're feeling it). Seeing your teammate smiling back at you is comforting!
  • Keep your arms uncrossed to demonstrate openness
  • Maintain an upright posture to show your engagement
  • Maintain eye contact. Looking into the camera when you speak and looking at the person speaking when it's their turn shows that you're present.
  • Turn off device notifications to minimize distractions

9. Know when less is more

In a perfect world, employees can power down after work hours and stop checking emails. The truth is, many of us are so connected to our jobs and our devices.

The line between a healthy work-life balance gets blurred even further while we're working from home. Building a boundary is helpful to achieve a healthy work-life balance. Make sure you keep the number of emails you send after core hours to a minimum. While communication is important, rest is equally a priority.

According to data we collected during the transition to remote work, 32% of employees don't feel they have a proper balance between their work and personal life. As a manager, employees look to you to lead by example and help draw clear boundaries.

10. Take time to listen

One of the most essential and meaningful elements of communication is practicing active listening. It's like the old adage: we have two ears and only one mouth for a reason. Listening to your team gives them the space to share honest and transparent feedback.

Bonus: it shows empathy and promotes healthy professional relationships with humility at the base.

Here are 3 quick tips to help you be a more active listener:

  1. Normalize comfortable silences: Leaders might dominate conversations. It's important to lead by listening. Open-air gives people time to reflect and think about how they can contribute to the conversation.
  2. Be present: It may seem obvious, but listening means focusing on the interaction in front of you. Put your phone away, turn your notifications off, and dedicate your attention to being here, now.
  3. Confirm what you know: Repeat what's been brought up. Let the other person know that you were truly listening by confirming what you heard. This ensures you're both on the same page and can move forward with clarity.

11. Personalize your communications

Understanding your employees' individual communication style takes time.

Great leaders know that it's worth being patient. Being mindful of the way you communicate and how this will land with the people you speak to, goes a long way and has a big impact. Consider this:

Employee A might prefer to communicate in a private space and appreciate specific examples when receiving feedback.

Employee B might like to walk and talk during difficult conversations because it requires less direct eye contact, rendering the conversation less formal.

Employee C might have a hard time communicating altogether. This would be a good time to work on communication techniques as part of their development.

One way to discover each employee's communication preference is to ask:

  • What is the best way I can share feedback with you? 
  • What is most important to you when it comes to communication at work? 
  • What do you find difficult about communicating?

12. Set aside time for non-work related discussions 

Employees are multidimensional people. That person from marketing might have interesting travel stories, or that new person on your team might be working towards a big personal fitness goal.

Whatever the case may be, knowing that you’re communicating with people initiates empathy. Talking about topics beyond the scope of work leads to positive relationships and strong team dynamics.

Try this activity:

Ask everyone to share a piece of information that no one at work knows about them. Write it down on a piece of paper. Throw it into a bowl. Shuffle each piece of paper around. Now, work together to guess who it belongs to. You’ll be surprised what you learn about each other! You can even draw names in a remote setting using a tool like Name Picker.

13. Prioritize workplace communication training 

Emphasize the importance of communicating effectively with your team. This is especially important for managers to nip bad habits in the bud.

At Officevibe, we’re enrolled in Conscious Communication training (also known as Non-Violent Communication training). Initially, the program was limited to our managers, but the benefits were so great that now 300+ employees are taking part in a two-day workshop! The goal is for everybody to become more self-aware when it comes to communication. We’ve especially noted the impact our choice of words has on teams.

Effective communication leads to engaged employees. It helps everyone understand what’s going on in the company and what’s expected of each other.

It helps us build relationships, have tough conversations, and successfully tackle problems. It removes ambiguity, stress, and confusion that is compounded while working remotely. Communication is the thread that ties through all successful teams.

Our feedback guide helps you put these tips into practice. Check it out and tell us about your experience!

Can you remember a time when you received feedback you didn’t like, and immediately went into defense mode? Or a time when you lashed out because you were disappointed by an employee’s behavior, damaging your relationship? In a recent survey on emotions in the workplace, we asked a group of managers:

Have you ever felt unhappy with how you managed your emotions or reacted to a situation at work?

You might have guessed it — 100% of respondents said YES.

We’re all human, and emotional responses are only natural. But the goal is for the passion people feel at work to contribute to your team’s success, not hinder it. Learning to manage emotions — both your employees’ and your own — will help you better support your team, and each person in it.

The role of emotions in the workplace

Modern workplace cultures encourage people to be themselves, because that’s the best way to get their strongest ideas to the table and unlock their potential. It also makes more space for emotions in the workplace. And that’s great, but it also means that learning to regulate emotions and handle others' emotions are now key management skills. As Liz Fosslien and Mollie West Duffy explain in their book No Hard Feelings: The Secret Power of Embracing Emotions at Work:

Beyond the leader-employee relationship, emotional dynamics affect our motivation, health, communication, decision making, and more. Yet most of us ignore these emotions. Why is it that when we think of professionalism, we immediately jump to the idea that we should suppress everything we feel?

In the year since the pandemic and grand exodus from our offices to remote work, emotions have run high. People are overwhelmed, feeling alienated, on edge, and facing burnout. And it's hard to gauge your team members’ emotions through a screen. Making space for emotions at work must be done responsibly, because emotions affect attitudes, team morale, employee engagement, and ultimately job performance.

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Types of positive emotion and negative emotion

We asked a group of managers about workplace emotion, and their answers were mostly negative:

  • Anger
  • Defensiveness
  • Frustration
  • Impatience
  • Stress
  • Anxiety
  • Self-doubt
  • Insecurity

Many people's thoughts go to the negative when asked about emotions at work. But we also experience a lot of positive emotions at work, like:

  • Excitement
  • Satisfaction
  • Accomplishment
  • Happiness
  • Confidence
  • Inspiration
  • Curiosity
  • Empowerment

All these emotions affect how people do their work, collaborate, and contribute to the goals of their team and organization. When you learn to tap into both the positive and the negative, you’re developing emotional intelligence. And that means you can start to see how human emotion can be used for better decision-making and results.

How to tap into employee emotions in the workplace

So how can you harness positive emotions and manage negative emotions on your team? Here we go over some tips and tactics for creating an emotional culture that benefits your team.

Outline team values and principles

A clear set of guiding team principles helps everyone align on the shared values of the group and builds psychological safety. Schedule a meeting or create a space where team members can share ideas asynchronously. Have everyone share their input on post-its (try a virtual whiteboard), then cluster common points.

Team principle brainstorm questions

  • What are we doing well as a team?
  • What are we not doing well?
  • What are our ideas for improving the way we work together?
  • What are our shared values?
  • What team principles can we set to represent the output of this brainstorm?

In action: You can refer to these principles when an emotional outburst causes conflict or blocks productivity. Or, they can encourage people to embrace and reinforce positive emotion. For example, “we lose as a team” could be brought up if a team member blames someone else for a mistake. “We win as a team” could support the decision to schedule a long lunch to celebrate an accomplishment.

Have regular one-on-one meetings

The more one-on-one communication you have with each member of your team, the more you’ll be able to read their emotional expression. Plus, one-on-one meetings keep you up to date with what’s motivating employees or blocking their success, and their level of job satisfaction. These conversations help you uncover their emotions and offer a safe space for people to open up about their mental health or personal life.

One-on-one questions to ask for an emotional check-in:

  • What motivates you to come to work?
  • What makes you uncomfortable at work and, as a result, prevents you from concentrating on a given task?
  • Can you give me concrete examples of stressful situations you experience at work?
  • What are you loving from our current remote work context?

Plan one-on-one agendas quickly and simply with the questions above and dozens of other suggested talking points in Officevibe’s one on one software. Agenda planning is shared with employees, so they can bring up their own thoughts or workplace feelings.

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Collect and share 360 degree employee feedback

Peer-to-peer feedback, or 360 degree feedback, helps your team members understand what their colleagues appreciate most about their work. It also highlights areas where their peers see opportunities for them to grow. This alleviates people’s assumptions about how they’re perceived and empowers them to leverage their strengths and challenge themselves. Collect 360 degree feedback anonymously or not, and share the output in one-on-one meetings with each team member.

360 degree feedback questions:

  • What should X keep doing?
  • What should X stop doing?
  • What should X start doing?
  • How has X positively contributed to the team’s culture?
  • What can X improve in their contribution to the team dynamics?
  • Any other thoughts to share?

Examples of when to manage your emotions at work

People management can be tough. According to our survey on managers' emotional experience at work, negative feelings stem from:

  • The pressure you put on yourself as a manager
  • Difficult situations with employees
  • Difficult situations with your boss
  • Difficult situations with other managers

Here are some tactics for managing your emotions in these situations.

The pressure you put on yourself as a manager

It's natural to feel some pressure as a manager, but this pressure often comes from within. Try empowering yourself instead of putting pressure on yourself. When you do that, you break down feelings of insecurity or imposter syndrome and make room for professional success.

Tips to empower yourself in your role:

  • Seek out mentors in your field.
  • Start co-development sessions with other managers, where you all share experiences and learnings.
  • Ask your manager and employees for feedback on your performance. You might be pleasantly surprised, and any criticism will only fuel you to improve.

Collect feedback from your team on an ongoing basis with an anonymous feedback tool like Officevibe. The software helps you get an honest look at how your team members feel about your leadership, and surface pain points so you can take action where they really need it.

Officevibe product shot relationship with manager metrics and sub metrics

Try it for free

Difficult situations with employees

Every manager faces difficult situations with employees, like addressing disruptive employee behavior or even letting someone go. It’s natural for you and your team member to have an emotional reaction when that happens, but it’ll be easier to handle a difficult conversation with tools for emotional regulation.

The SBI framework

Radical Candor’s SBI Framework helps you discuss situations objectively. It’s particularly helpful when emotions run high during difficult conversations. Break down the information you need to share using the framework:

  • Situation: Give as much context as possible.
    “Last Thursday was the deadline for the report to be submitted.”
  • Behavior: Describe the behaviors you observed without assumptions.
    “Your report was submitted on Friday, and it was incomplete.”
  • Impact: Explain the specific impact of their behavior on you and the team.
    “This caused frustration amongst our clients and resulted in the team not meeting its goals.”

Difficult situations with your boss

One of the toughest parts of management is acting as the go-between for your boss and your team. Priorities and approaches don’t always align, meaning you’ll need to advocate for your team and manage up.

How to manage up

  • Know what speaks to your boss, whether it’s showing numbers, giving examples, asking questions, making compromises, or providing options.
  • Go into the conversation with an open mind and respect your manager’s experience and expertise. Remember that you’re on the same team.
  • Think about how you would want your employees to approach you. Use that as a starting point to approach your boss.
  • Express your needs and the needs of your team clearly and objectively. Point to how they can help, and explain what will happen if these needs aren’t met.

Difficult situations with other managers

Every manager has their own objectives, motivations, and challenges, and that can cause tension. Keep your cool with the tips outlined below.

How to keep your cool when tensions are high

  • Remember that others may not have the same context as you. Be willing to explain ideas further or go into more detail on objectives. Be patient.
  • Ask for a breather! Go for a short walk, splash water on your face, or grab a snack. Look at the big picture and come back to the conversation with a fresh perspective.
  • If you say something you regret, pause and say “sorry, that didn’t come out right, let me rephrase that.”

Repair and reflect after the fact

If you didn’t succeed at controlling your reaction in a heated moment, take time to reflect on it and admit where you went wrong. It’s not too late to turn what happened into a learning moment, especially if this is a recurring behavior pattern for you.

Reflection questions:

  • What really triggered you, and why? Unpack it.
  • How might you better see something like this coming in the future?
  • What is another way that you could have acted? Write it down so you have a goal for your next conversation.

On a team filled with passionate employees who give their all and show up as they are, emotions are to be expected. Tapping into those emotions and finding ways to make them productive is how the best managers drive team success.

Special thanks to our coaches Simon Chauvette, Dena Adriance, Laure Vessier, and Eric Charest for their thoughtful insights.

Relationships are hard, aren’t they?

Getting to know someone for the first time, working with someone who has a different perspective, working through conflict, and simply learning to trust someone are challenges we’ve all gone or will go through at some point in our life.

It’s not surprising that many people have dedicated their lives to studying the nature of human relationships; human beings are complex systems, and it’s fascinating to learn about them (we think so!).

Earlier this year, we got to see iconic psychotherapist and bestselling author Esther Perel deconstruct the complex system of relationships while following her one perennial truth, that the quality of your relationships is what determines the quality of your life. Not only has she studied relationships between loved ones, she’s also unfolded the complexity behind professional relationships between colleagues.

Esther’s powerful words got us deeply interested in a new concept we hadn’t heard of before: Relational Intelligence.

What is Relational Intelligence?

There are many ways to define Relational Intelligence, but our preferred one is (no surprise!) inspired by Esther Perel’s work:

Relational Intelligence is our ability as humans to connect with others and establish trust.

You may have heard of Emotional Intelligence before, and wonder how it connects with Relational Intelligence. The way we see it, strong Emotional Intelligence enables Relational Intelligence to develop and expand. When you’re able to identify and understand your emotions and those of others, you’re better equipped for relationship building.

In the new world of work, where behavioural skills take precedence over technical skills, Relational Intelligence is a top competitive advantage for business success. Once considered a “soft skill” (what HR guru Josh Bersin refers to more aptly as “power skills”) in the workplace, our abilities to connect with and influence others, build trust, manage conflict, and communicate effectively are more important than ever. Let’s dig into that a bit further.

Why is Relational Intelligence important in our workplaces?

The workplace is evolving at a dizzying pace and it’s hard for organizations and people to keep up. As Gallup continues to demonstrate in their research, the question isn’t if these changes are coming—it’s how to deal with them.

Numerous studies show that while we’re more connected than ever in the digital world, we struggle to find that same connection in the real world. Just as much as relationships enrich our personal lives, it is often the quality of our relationships at work that determines the quality of our work, and our success. Stronger relationships make for more meaningful discussions, more innovative solutions, and ultimately better business outcomes.

Signs of strong workplace relationships:

  • People are vulnerable with each other and share their honest thoughts
  • People willingly share information and learnings with one another
  • People and teams experiment with new ideas and think outside of the box

Impact on the business:

  • The fear of having difficult or sensitive conversations is removed and alignment increases
  • Silos are broken and teams work together towards common goals faster and more efficiently
  • The fear of failure is removed and innovation and creativity unfold

As Esther Perel says: “No amount of money or purpose or even free food can compensate for a poisonous relationship at work.” She also urged organizations to re-evaluate where they invest their time and resources and focus more on the quality of relationships in the workplace.

But what about the work?

Let’s step back and name the elephant in the room here: is there not a danger that if we focus so much on workplace relationships, the work just won’t get done?

Managers have big mandates to reach, and between the needs of your team and the needs of your boss, you might be wondering when you’ll have time to prioritize building Relational Intelligence. The good news is that relationship-building doesn’t have to come at the price of diminished team performance. On the contrary…

Task-oriented leadership is often contrasted against relationship-oriented leadership, but we strongly believe that they don’t have to work in opposition. In the long-term, focusing on relationships and enabling them can lead to higher performance and better outcomes. As they say,

Alone you go faster, together you go further.

Being relationship-focused doesn’t mean trying to ensure that everyone is friends, or that no discomfort or disagreement ever comes up. In fact, done properly, relationship building should not discourage conflict itself but rather encourage the safety to challenge ideas and work through conflict, so that when conflicts do arise, they can be resolved and lead to better outcomes.

Having people with strong Relational Intelligence on your teams not only contributes to a culture of engagement but to better and more innovative ideas being generated, enhanced team dynamics and collaboration and a stronger sense of shared meaning and purpose. That’s why it’s fundamental that managers encourage and foster these relational bonds both within and outside their team.

Don’t worry, we’re here to help with just that.

How do you build Relational Intelligence?

So how do you build Relational Intelligence, whether your own or on your team? There is no secret recipe, but the best place to start is with genuine curiosity and deep listening.

At our Relational Intelligence workshop at C2 Montreal 2019, in just 90 minutes we were able to generate true connection between people who knew nothing about each other prior to the conference. Attendees experienced how exercising their curiosity and deep listening helped them to better perform the same task at the end of the workshop as they had at the beginning.

Exercises to practice curiosity and deep listening with a group

Try these exercises with your team to help build those genuine connections.

Being heard, not seen

Invite people to form groups of 3 or 4 people. Ask them to close their eyes and give them 5 minutes to talk and try to find 3 things that they have in common and that makes their group unique or distinctive compared to other groups. This might be uncomfortable at first, but the lack of visual contact forces people to truly focus on what others are saying.

Opening up the conversation

Have everyone sit in a group and pick some questions they can ask each other. You can start with low intensity questions such as the following:

  • Can you tell us about one person who has influenced you in your life?
  • Do you think the world will be a better or worse place 100 years from now?
  • What is something new you’ve learned to do in the past year?
  • Can you share with us a treasured memory?

There are hundreds of questions like these that people can ask each other. You can also invite people to contribute their own questions. It’s in the small discoveries that people make about each other that connections start to build.

Getting real, and really listening

Invite people to practice deep listening in pairs. Ask one person (‘the sharer”) to share a situation that is real for them right now for which they have no resolution. Invite the sharer to speak while their partner (“the listener”) listens.

After 3 minutes, instruct the listeners to now listen differently, either by remaining silent or asking powerful questions. Insist on the fact that the listener should resist the urge to jump in with ideas or try to comfort the other person.

Here are some examples of powerful questions Relational Intelligence that can be suggested:

  • How do you feel in the situation?
  • Why is this affecting you?
  • What deeply matters to you?
  • What’s your biggest need?
  • What are you afraid of?
  • What are you learning about yourself in this experience?
  • What could help you get a sense of forward momentum?
  • If you imagine the best case scenario, what would happen?

Have the pairs switch roles, then invite everyone to debrief on the quality of the listening and the effects it had on the sharer.

Management Tip: To build your own Relational Intelligence, practice implementing the premises from these activities in your day-to-day. For example, ask some of the powerful questions in coaching conversations or one-on-ones with employees.

How can you measure the quality of your relationships with the people you work with?

Like all human sciences, the quality of relationships are easy to gauge but very difficult to precisely measure. You can qualify your relationships, saying things like “we get along well” or “we’re a perfect match!” but you won’t ever hear someone say “I love my wife an 8 out of 10!” You can’t quite put a number on it.

This said, it’s easier if you break it down into something tangible. When managers can pinpoint the areas of their employees’ experience and team dynamics that need attention, they’re more equipped to take action that will have a real impact.

Science has helped us pinpoint the key components that contribute to employee engagement. Among these components are relationships with our peers and with our manager, and by asking specific questions we can better understand precisely which elements of the relationship work well and which need some work.

Here are some questions that are asked to qualify workplace relationships among peers in Officevibe's Pulse Survey software:

  • Do you respect the people you work with?
  • Do you feel that your peers are contributing ​to achieving team goals?
  • Do you feel that you are part of a team?
  • Do your peers welcome opinions different from their own?
  • Can you count on your peers when you need help?
  • Do you trust your peers?

Learn more about how Officevibe can help you keep a pulse on your team.

In the end, human relationships are complex. They take hard work and a lot of time to build. But when they’re genuine, deep and meaningful, they take our lives to a whole other level. In a world where technology is omnipresent, it’s essential for all of us to take a moment to slow down and connect to those around us, because it’s with them that we share our lives, have meaningful experiences, build amazing products or provide exceptional service.

When we invest in our workplace relationships, we go from people working together to a connected team that builds together and shares meaning.​

In a perfect work environment, you would have a great manager, a clearly defined role and expectations. But Gallup says that companies fail to hire or promote managers with the right talent for the job 82% of the time. So what can you do if you have a difficult manager who makes it hard for you and your team to get the job done?

That’s when it's time to learn the leadership skill of managing up. Managing up is the art of learning how to work better with the manager you have, no matter their skill level, work style or personality type.

As a manager, you serve as an intermediary, so you need to protect your team by having tough conversations. If you learn to manage up, you will find more success and happiness in your job, and the employees on your team will be better off, too.

What does it mean to manage up?

Managing up is learning to balance the “manager in the middle” role you have between your team and your own boss. McKinsey found that actions relating to managing up were about 50% more important than managing subordinates for business success. 

It might be tough to balance performing in your role, and pleasing your manager: a signature sign of a job well done. Doing this requires you to develop the management skill of communicating your needs to your leader. 

In her book, Managing Up, Rosanne Badowski describes the fundamentals for managing up successfully:

  1. Manage expectations: A difficult manager can surface unrealistic expectations. To help this, set expectations. Define your team's objectives and projects and be clear about how much time employees need to complete their job properly.
  2. Coordinate communications: Don’t let a “failure to communicate” be the downfall of your team’s success. Keep your manager in the loop about what your team is doing, and update your team on management expectations. Clear communications rely on cohesive goals and responsibilities for team alignment.
  3. Criticize constructively: Many people are uncomfortable offering feedback to their managers, but it's how you'll build a strong working relationship. If you aren't clear about what you need, you likely won't achieve your desired outcome. 
  4. Mediate disagreements: There may come a time when there is a disagreement between your manager and your team. Whether they don't agree with a new direction or understand where decisions are coming from, it's up to you as their team leader to ensure everyone gets on the same page.

When you have a pre-existing space to give your manager feedback, it’s easier to get the conversation started.

Officevibe is designed to assist employees and managers alike. When it comes to upward feedback, we help you ask employees specific questions. Choose to respond anonymously, at your discretion. Our anonymous feedback feature helps initiate difficult conversations. 

Sign up to Officevibe for free!

Make your managing up efforts work

Gallup reveals that 50% of employees leave their companies because of their boss. Instead of leaving and looking for another position, know that you can work through difficult conversations with your direct manager.  Here's how to manage up and improve your relationship with your manager.

Be prepared

Sort out what you want to say to your manager. Write it down or rehearse it with someone you trust. Make sure your points are clear and concise. Watch for an accusatory tone, and keep the conversation about the facts.

💡 Tip: Officevibe offers shared 1-on-1 meeting agendas where you can add talking points ahead of time. It allows both parties to contribute, so you can both come prepared.

Be specific

Talk about specific behaviours, tasks, and action items. Use measurable input from your team to point out areas that are unclear.

Focus on solutions

Instead of listing out everything that is not working, focus on possible solutions. Use phrases like: “How do you think my team can move forward to meet our goals?” or “Is there another approach that will help?”

Remember, timing is everything

Part of your job is being able to “read” your manager. This is a vital skill in determining your success. Select a discussion time where they are not in a rush to meet their own deadlines.

Look ahead

Being solution oriented means learning on the past to focus on the present and the future. Explain what worked or didn't work in the past and how you'd like to make things better.

Avoid the following when managing up:

Don’t overstep

Be mindful to let your leader speak without interruptions.  Prevent a confrontation by clearly hearing each other out.

Don’t be a “yes” person

Take time to process your manager’s requests, and be sure to check in with your team before agreeing to new initiatives. The more you learn to vet requests and even say no, the more your manager will understand boundaries

Don’t aim to please

Remember that your goal is to protect your team and help them perform. Don't be afraid to have the tough conversations that will enable that. At the end of the day, your boss wants your team to succeed too.

💡Tip: When conversations get heated, remind your boss that you have the same end goal and that ultimately you are working towards the same result.

Don’t keep your manager in the dark

Keep in mind that there will be issues, concerns and learnings in any role. Your leader is there to guide to help find solutions.

3 common scenarios for managing up

Let’s put your learnings into action! Here are common scenarios where you might need to manage, and tips for how to get it right. 

Scenario 1:  Disagreeing with changes

Your manager implements changes that your team doesn’t think will improve the subject at hand. However, you're the middle manager, and you need to mediate between your manager’s request and your team’s response.

How to manage up in this scenario: 

  • Ask for specifics: Request more details on the anticipated positive impacts your manager anticipates. If it's “just an idea” let them know that you need their ideas to be backed up with a credible hypothesis.
  • Bring in the experts: Encourage team members review your manager’s detailed request. Let them share their insights as to why or why not the changes should be made.
  • Prioritize based on facts, not hunches: Weigh both sides of the coin with clear hypotheses from both ends, and decide whether to prioritize it or not. 

Scenario 2: Lack of clarity

You’ve discovered that your team does lacks clarity when it comes to key stakeholders and business goals. This has come through from Officevibe’s anonymous Pulse Surveys. You want to bring this data to your manager.

Officevibe metrics show clear data so that you can manage up!

How to manage up in this scenario: 

  • Don’t point fingers or accuse: Remain productive. Try addressing this with “I have uncovered areas of concern. I would like us to work together to develop solutions.”
  • Share your team’s feedback: Be the voice between your team and your manager.
  • Work together: Offer to help establish clear, written goals that eliminate confusion and assure the success of your team.
  • Ensure alignment: It's one thing to talk about about objectives, it's another to act on them. Ask your manager to present objectives, and the “why” behind the numbers. Then motivate your team to ask questions.

Scenario 3: Juggling between two teams

Your two teams are at odds over how best to approach an important project. This is a great opportunity to manage up, let your leader know that you care about the outcome and the psychological safety of both teams.

How to manage up in this scenario: 

  • Communicate in a neutral perspective: Find a time and place away from the everyday rush of the office where the two of you can calmly communicate as equals.
  • Frame the problem succinctly: List out the responsibilities your team has been given. Then, list your concerns about any potential overlap. Show how both teams might be working at odds with one another.
  • Offer solutions: Suggest ways the teams might be able to improve their communication with each other.
  • Ensure agreement: Make sure you both agree on a plan to move forward, and communicate the plan to your separate teams. Keep in contact with each other to discuss progress and ensure a better understanding of the project as it proceeds.

Managing up benefits you and your team

Managing up is about emotional intelligence in dealing with people, and recognizing that your boss is a person. It is just one of the tools you can put in your managerial tool kit that will make you a great manager. As you involve your manager in helping you become better at your job, you’ll also learn to tackle your daily management challenges, build trust, strengthen work relationships and guide your team to success.

To be leaders in their industry, modern organizations recognize the need for a workforce representing today's society and its clientele. This is more than just about creating a feel-good story — it's a fundamental prerequisite for businesses to succeed.

As highlighted by Forbes, 80% of workers expect DEIB initiatives (diversity, equity, inclusion, and belonging) from their employers. The payoff moves beyond meeting moral standards, demonstrating that those who do are 35% more likely to see their teams outperform.

But creating a sense of inclusion and unity can be tricky, as there’s no one-size-fits-all approach to building diverse teams. Even the most progressive companies are constantly improving their systems and processes.

In this article, we'll explore what DEIB means today, why it matters, how managers and leaders can create a culture of belonging and inclusion, as well as practical strategies to build stronger, more connected teams.

The new meaning of DEIB (diversity, equity, inclusion, and belonging)

DEIB is the acronym for diversity, equity, inclusion, and belonging. The concept was previously referred to as "diversity and inclusion" but expanded to better reflect a more comprehensive understanding of modern, inclusive workplaces. The addition of equity and belonging acknowledges that representation alone isn't necessarily enough to address systemic inequalities and create true unity within a diverse workplace.

DEIB strategies — and their diversity and inclusion activities — all work together to ensure every team member feels valued, respected, and empowered to contribute in their own unique ways.

Diversity, inside and out

A team's diversity is more than just what's visible — like race, ethnicity, gender identity, and age. It's also about diversity of thought, personal background, and experience. Employers tap into the infinite ideas and perspectives unique individuals can bring by fostering diversity.

A single parent, for example, might have a creative solution to a problem at work thanks to how they've surmounted past challenges. There is so much value in pooling from different cultures and backgrounds.

Equity: Is it the same thing as equality?

Equity is often used interchangeably with equality, but it's not quite the same thing. Equality provides everyone the same support, while equity recognizes that diverse employees might require different levels of support or resources to have the possibility of achieving the same outcomes.

An access ramp would help an employee using a wheelchair get to the same floor level as stairs might for differently-abled team members. Of course, equity isn't just about physical support. This is why disability awareness training is beneficial for everyone.

Inclusion: Beyond representation

Today's understanding of inclusion is more than just passive representation. Inclusion activities proactively ensure every team member is heard, valued, and respected to feel supported in bringing their authentic selves to work.

Inclusion activities and efforts are more than just giving a seat at the leadership table to women of color, for example. It's about ensuring they get as much time to speak and share as anyone else, and their opinions are given the same weight within decision-making processes.

Belonging: More than just about inclusion

At the core, belonging is more than just about being included. Belonging is when employees feel a deeper sense of connection, acceptance, and camaraderie with their peers — fueling pride, engagement, and collaboration.

Celebrating diverse holidays and observances like LGBTQ+ Pride Month, or creating spaces for prayer, show intentional efforts to ensure all team members feel welcomed and increase cultural knowledge.

Meeting today's DEIB standards begins with the company culture. While many companies put their best efforts into recruiting a more diverse workforce, it’s the experiences created for employees that will ultimately drive their success. Workplace inclusion and diversity activities are essential to a company's continuous learning and improvement commitments.

There is no endpoint to improving DEIB — there is always more to learn and more to do.

Why are DEIB activities important for teams?

DEIB strategies are essential to keep employee engagement levels high. By creating an inclusive and respectful team culture, team members experience more fruitful collaboration, share their ideas more confidently, and benefit from stronger team bonding.

Taking a look at some insights from Workleap Officevibe's Pulse Surveys, we can observe a strong positive correlation between a company culture with strong DEIB values and:

  • Honest and transparent communication between peers
  • Involvement and collaboration opportunities
  • Teamwork and manager support
  • Responsibility and autonomy
  • Work satisfaction

Clearly, diversity and inclusion are inextricably linked to employee engagement, which directly impacts team performance. And to keep employees from diverse personal and cultural backgrounds engaged, there must be a sense of belonging for all.

That's why it’s so essential for organizations to be intentional in developing company cultures that not only value but actively embrace diverse perspectives, backgrounds, and approaches.

Keep reading for strategies and activities that help make that happen!

Who's responsible for promoting DEIB at work?

Ultimately, every individual in the workforce is responsible for making the people around them feel safe, included, and valued. This includes managers, team members, colleagues from other departments, upper leadership — everyone.

That said, values of diversity, equity, inclusion, and belonging need to be firmly established and ingrained within the work culture so that each employee feels compelled and responsible for upholding them.

The question is then: Who sets the standards on DEIB at work?

Setting a culture of DEIB from the top-down

A mistake that’s commonly made across all industries is that organizations leave it up to HR to foster an inclusive work environment. While that's partially true, it is up to all members in leadership roles to support DEIB strategies and be the gatekeepers of their application.

Business leaders need to play an active role in diverse team-building activities and strategies and not just delegate them, as this can inadvertently send the message that it isn’t a personal priority for them. HR members, managers, department leads, and executives should all actively be a part of and promote diversity, equity, inclusion, and belonging.

Managers, in particular, play a critical role in fostering inclusion within their teams. By leading by example, actively listening to employee concerns, and addressing bias and discrimination, managers can create a culture of trust, respect, and psychological safety where all employees feel valued and empowered to succeed. Managers directly impact the employee experience, so they must prioritize inclusion and demonstrate fairness in their management style.

A culture of DEIB starts top-down. Employees look up to leadership, not just for guidance on meeting organizational goals but also on values and ethics. It's up to the leaders to make diversity and inclusion activities central to both the operations and direction of their business and embody these values themselves.

Improving DEIB strategies from the bottom-up

While a company's DEIB values, policies, and structures are set by leadership members, culture comes alive through its employees. It takes effort from both the organizational and the team levels.

By fostering collaborative team dynamics, managers can enlist the ideas and support of their teams to ensure the success of DEIB strategies.

There exist incredible co-creation opportunities to improve DEIB strategies that leverage the perspectives of everyone. Collecting and listening to feedback, hosting diversity and inclusion workshops, creating open discussion forums, and having an internal DEIB committee are some of the ways leaders can leverage bottom-up planning.

Plus, including employees in culture-building efforts makes individuals feel even more respected and valued at work.

Fostering an inclusive environment for remote teams

As most organizations apply some form of remote work structure, be it having virtual teams across timezones or a hybrid work scheme, it's important not to take for granted the impact that DEIB still has on employees who aren't in a physical environment. Virtual diversity and inclusion are crucial for positive employee experiences all around.

While working remotely provides new opportunities to create work-life balance and well-being, it can also reinforce barriers to collaboration and connection if we’re not mindful. Managers must be proactive in addressing these challenges and creating a supportive atmosphere virtually where all team members feel included and engaged.

For example, employees who live alone might benefit from their ability to focus and be productive — but those who are less tech-savvy can end up spending more time navigating new tools, affecting their productivity. Equity in technology access can look different for everyone.

Tips for promoting inclusion and employee engagement across remote team members:

  • Remember that even if employees work from home, it's still important to make space to speak out about how they’re feeling and thinking.
  • Be mindful that remote team settings impact everyone differently. Offer support, mental health resources, and flexibility with schedules and workloads.
  • Keep check-ins regular, even if virtual. Treat these as you would in-person meetings, setting enough time aside and keeping these meeting commitments.
  • Encourage team members to check in with each other. Introduce employees to newcomers, and facilitate virtual inclusion team-building activities like social hours so everyone stays connected on a human level.
  • Use technology to your advantage! Video conferencing platform features like shared whiteboards and quizzes are ways to amp up virtual diversity and inclusion activities and make screen-to-screen interactions more interesting.

7 DEIB activities to promote diversity and inclusion across teams

Inclusion must exist from beginning to end in an employee lifecycle — from when someone sees your recruiter brand to when they leave your company. After all, DEIB strategies are only as good as their real-life application.

Indeed, it takes proactive efforts to create better understanding, empathy, and appreciation between members of the entire team. Here are diversity, inclusion, equity, and belonging activities specially designed to build stronger, more inclusive teams where conversation is at the core:

1. Learn about what's shaped each member of your team

When a safe space to learn about each other is created, managers and peers get a chance to learn more about each other, build trust, and, ultimately, foster deeper collaboration.

Making the time to know more about what's been vital in shaping who they are — be it their backgrounds, defining moments, or other unique experiences — gives an opportunity for employees to share who they are. The act of being open, honest, and vulnerable is a great way to create meaningful connections, increase empathy, and improve professional relationships.

How managers can run a team building activity centered on learning about each other:

  • Ask everyone to think about the three defining personal or professional moments in their lives in separate post-its (remote teams can try a virtual whiteboard like Miro).
  • Go around the "table" and have each employee present these moments to the rest of the team, sharing their story to the degree to which they feel comfortable.
  • Create engagement by encouraging questions, and asking the team to share what their takeaways are from the exercise at the end of the activity.

Every day is an opportunity to learn more about our colleagues — and managers don't have to wait for diversity team-building activities to promote this. For example, taking five minutes before a weekly status to ask team members to share anything special they did could have a similar impact.

2. Foster understanding through perspective-taking

A team's collective differences are often what makes its strength. Recognizing that every employee's life experiences inform how they show up to work, and acknowledging the beauty in this, lets diverse team members know they can feel comfortable being themselves.

By incorporating diversity team-building activities built around sharing and receiving a variety of perspectives, team members are exposed to different ways to look at a situation. Perspective-taking exercises breed understanding, allowing colleagues to learn how to work better with each other and learn from one another.

Here's how managers can prompt perspective sharing:

  • Pair team members from different backgrounds and ask them to write about the challenges they believe the other person might face and why. This could also work in small groups.
  • Have members share these assumptions, and allow time for everyone to respond by sharing their perspectives.
  • Discussing these insights and how different they might be. As a team, encourage everyone to express what they learned that was surprising or eye-opening and how that may help the way they work together in the future.

It's easy to forget to take a beat and take perspective in the shuffle of the day-to-day hustle. When managers plan for moments that encourage everyone to consider other people's truths, they help unlock more knowledge than meets the eye.

Workleap Officevibe's one-on-one meeting templates contain great conversation prompts around challenges, diverse talents, and personal motivations.

3. Confront stereotypes head-on

Sometimes, the best approach is a straightforward one. The "I Am, But I Am Not" is an activity suggested by MIT and a great way to break down misconceptions by giving people a chance to self-identify while also addressing the stereotypes that can accompany these identifying factors.

Here's how to structure an “I Am, But I am Not” activity:

  • Have each employee fold a piece of paper in half to create two separate columns. This can be done on a virtual notepad.
  • In the first column, they write “I Am,” and in the second column, they write “I Am Not.” In between these two columns, write the word “But.”
  • Have the participants write common identifiers, such as gender, race, religion, or age, in the first column. Next to each statement and in the second column, have them write a false stereotype about each identifier (whether the stereotype is positive or negative). The final statement will read, “I am _____, but I am not _____.” which challenges common stereotypes associated with their identities.
  • Have every employee take turns sharing their statements with the rest of the team and have open and respectful discussions around stereotypes.

By sharing and discussing how everyone lives with labels, good or bad, teams confront unconscious biases together, challenge stereotypes, and promote a deeper understanding of each other's experiences.

4. Walk in someone else’s shoes

There is no better way to create empathy and understanding than to mentally walk in someone else’s shoes. Diversity team building activities that have employees role play with one another help consider different challenges others face and unlock deeper appreciation.

How managers can lead a team building activity where team members walk in each others' shoes:

  • Have team members share the different ways their personal identifiers or diverse backgrounds differentiate them.
  • Pair up team members who have contrasting profiles. For example, an employee who is native to the country could be paired with an employee who has immigrated.
  • Have everyone write a few lines on the distinct obstacles they believe the person they've been paired with could face. Then, have the pairs discuss these assumptions.
  • One by one, invite employees to share and discuss what they learned about the colleague they were paired with. Invite others to ask questions and engage to build on the conversation.

By promoting active reflection in group discussions, managers can guide their teams towards a more empathic mindset, foster positive behaviors between peers, and create a healthier, more inclusive environment for all.

5. Bring bias to the forefront

Hosting unconscious bias training should be made a standard as, whether we like it or not, we all have biases — positive or negative. This is normal and should be framed as an opportunity to learn about each other rather than as a divide.

One way to confront bias and reduce the use of non-inclusive language or behavior is to call it out and encourage others to do the same. And there are ways to frame this positively, without blame.

Managers can create a bias jar for team members:

  • Whenever bias is identified, have the individual who noticed it call it openly, either in person or on a team chat. For example, someone used gendered language when discussing a profession.
  • The company adds a dollar to the bias jar in the name of the employee who made the call out. The jar can be a virtual one.
  • At the end of the month, share the total submissions to the jar with the team. Make it an opportunity for a retrospective discussion on the learnings of the past month.
  • Use the funds collected to organize either a fun diversity team-building activity or donate to a diversity-focused organization.

Activities around biases encourage self-awareness, accountability, and ongoing conversations about bias in the workplace. Making these activities feel like a game with a reward also incentivizes participation.

Different employees have different needs. Distributing resources and support among team members in a way that provides fair opportunities for everyone helps employees feel they belong, regardless of their differences.

Here's how managers can promote equity within their teams:

  • Initiating discussions about workload distribution, access to development opportunities, and recognition for contributions is a must. This is essential to create a feedback loop of what works and doesn't work for some.
  • Encourage open dialogue about resource allocation during team meetings or one-on-one sessions to address concerns. Leverage anonymous surveys for unfiltered suggestions or valuable insights.
  • Based on feedback, adjust! This helps formulate the right strategies, as even the best managers may have unconscious biases influencing resource allocation decisions.

When managers adapt to their team's needs, it creates an environment where all employees are empowered to succeed.

Of course, transparency and fairness in resource allocation processes are key to promoting inclusivity. It's important to keep the conversation going and it shows employees' perspectives weigh in the decision-making process.

7. Cultivate a sense of belonging through team-building activities

Building a strong sense of belonging is the glue for teams. When employees feel strongly connected to their peers, it generates camaraderie and better collaboration.

Diversity team-building activities focused on community are a great way to enhance team bonding and remind everyone why working at their company is so much more than just "a job."

Here are ideas to cultivate belonging between team members:

  • Virtual social events, team days offsite, or casual gatherings after work encourage diverse team members to build relationships and share moments outside of work tasks.
  • Encourage team members who share similar backgrounds or interests to meet up and chat. This could be structured as formal internal groups or committees and gives colleagues a chance to help each other out.
  • Get everyone involved in working together on projects or ideas. This builds teamwork and reminds everyone that their contributions matter.
  • Give team members a chance to talk about their own experiences, stories, and cultural traditions. This helps us all learn from each other, celebrate diversity, and participate in team bonding moments. For example, employees can take turns each month the organize a special themed day.

By making team bonding activities as much of a priority as work-related activities, managers promote mutual appreciation and respect. The stronger team members feel about each other, the stronger teamwork and results become.

Expert tips for leaders to build an inclusive workplace

Leaders play a pivotal role in keeping everyone connected and giving everyone an equal say. Inclusive managers listen empathetically to their employees, advocate for them, and break down barriers when needed.

Michelle Kim, CEO of Awaken, a professional coaching and training service, is passionate about changing the face of diversity and inclusion efforts within organizations. Here are her three tips for leaders to build inclusivity and promote diversity in the workplace:

1. See employees as people, not just workers

There’s a tendency to think that an employee's identity in and out of the workplace are separate, but they’re not. Leaders need to demonstrate through words and actions that they acknowledge their employees as people, not just workers, to signal true appreciation for everyone's unique value.

By asking questions, showing keen interest, and providing support for employees' personal needs show that their happiness and safety at work are important to the company.

Tip: Use a survey to find out what religious and cultural days or holidays are significant to your employees from different backgrounds and offer them the time off! Make this a part of company policy.

2. Lead through tension

Remember that a workplace does not exist separately from the world, and world events affect your employees. Whether it touches on race, gender identity, religion, sexual orientation, or other identity-based issues, it’s key for managers to check in with their teams, for leadership members to make formal company statements, and for HR members to create a safe space to hold discussions or offer support.

Tip: Keep your pulse on local and global news. When major events targeting specific communities occur, gather your team and let them know that you recognize the impact. Ask if anyone needs some time off, and remind them you have an open-door policy should they need to talk.

3. Use your power to level the playing field

People look to their leaders to set the norm, demonstrated through decision-making processes, policies, and practices. Managers can model inclusive behavior by addressing non-inclusive language, enlisting in unconscious bias training, listening to and amplifying underrepresented voices, giving credit where credit is due, and delegating work equitably to give everyone the chance to shine.

Tip: There's always room to learn, so annual diversity or disability awareness training sessions are great ways to show that leadership is equally invested in growing with their teams and the world.

Meeting today's DEIB standards: Assessing where your strategies stand with Pulse Surveys

Inclusive and diverse teams are more innovative and adaptable and more engaged, committed, and productive. Investing in DEIB initiatives is a no-brainer. So, how can managers assess their strategies to know whether or not there is room to improve?

Feedback tools like safe, anonymous Pulse Surveys gather insights from employees to help inform action plans. Workleap Officevibe's DEIB Survey & Report is specially designed to help calibrate how your team members feel about representation and inclusivity at work.

It's a comprehensive questionnaire with questions like:

  • Do you think everyone gets fair treatment within our organization?
  • How would you rate our company's inclusive culture on a scale from 1 to 10?
  • Do managers offer equal opportunities to people of all different backgrounds?

That said, you can build your own DEIB survey. The secret is to make it a group effort and part of ongoing improvement. When leaders, managers, and employees are all on the same page about prioritizing DEIB, individuals and organizations thrive.

Being an impactful manager, and a clear communicator goes hand in hand. A major proponent to effective communication extends beyond what managers say to how they say it. The inadvertent cues we give off with our body language affect how our messages are received by our audience, which can in turn affect relationships. This is referred to as nonverbal communication in the workplace.

Simply put: nonverbal communication is a crucial communication skill for managers and teams to consider.

It’s estimated that roughly 55% of what we say is based upon our body language alone.

Focusing on nonverbal communication in the workplace builds strong teams that learn to understand each other beyond verbal messaging. 

This means, while your team is listening to the words you’re saying, nonverbal cues contribute to how your message is received and vice versa. The tricky part is unpacking how you and your team communicate nonverbally and what type of dynamic ensues as a result. 

That’s why we’re diving into how managers can adopt nonverbal communication tips that they can distill to their team.

Why nonverbal communication in the workplace is important

Nonverbal communication in the workplace means being mindful of what we say just as much as how we say it. Our body gives off nonverbal signals which may tell a different story. So, what does that mean? What we communicate extends beyond the spoken word. 

Our body language tells us a lot about ourselves, and indicates levels of engagement, motivation, and support within our team. There are a myriad of cues that indicate whether a dynamic is positive or needs improvement. Note that these can change, depending on the environment we find ourselves in (remote or in-person).

Examples of nonverbal communication skills include:

  • Gestures and mannerisms: They help us play out thoughts and they're important to keep in mind as they can be distracting or give off false impressions.
  • Eye contact: Use eye contact to establish connections with people and emphasize that you’re listening.
  • Tone of voice: Our tone is associated with different emotions such as anger, fear, excitement, joy, etc.
  • Posture: The way we hold ourselves gives off cues a to whether we are engaged in the conversation.
  • Facial expressions: The expressions on our faces in a conversation can say how we feel before we have the chance to speak.

Nonverbal communication functions on 3 key levels:

1. Reinforces verbal communication

Nonverbal cues and gestures can complement or accent our verbal messages.

For example, a gesture such as banging a fist on your desk while yelling underlines the emotion of anger. On a more positive note, you can use your hands while explaining a project or presenting a pitch to demonstrate your enthusiasm. Using your hands makes your words more memorable.

2. Substitutes verbal communication

Nonverbal cues can also stand in for a verbal message.

We don’t always need to speak to say something. The expression “a picture is worth a thousand words” more or less sums it up. Facial expressions are universal. We can read feelings on a face – so much so that we can even detect when a smile is “fake”. We can perceive authenticity, which is why it’s so important for you as a manager to be self-aware of the signals you emit. If your people see you as inauthentic, it will be difficult to get them to move in the direction you want them to.

With self-awareness, you’ll also be able to understand and read others’ nonverbal messaging – the story behind the story – which is helpful in building and maintaining authentic relationships.

Tip: Smile in the morning when you walk by people in the office. You may not have time for a chit chat but letting people know you’re happy to be at work with them will create a contagion of positivity and help form a positive impression without ever saying a word.

3. Contradicts verbal communication

Most importantly, our nonverbal cues can contradict our verbal messages.

This is the one that managers need to pay particular attention to at work because contradictory communication breeds distrust and leads your employees to question your credibility.

No one likes mixed messages, especially from a leader.

It’s the great responsibility of a leader to express themselves clearly and impart their intended message with coherence. Saying one thing and doing another is a big leadership faux pas that we want to help you avoid.

Let’s look at a real-life example: You want to encourage your team to get on board with a change in the company. To do this, you need to express your own excitement about it. While your words hit the nail on the head, your arms are crossed, your voice is low and you’re resting back in your chair like it’s naptime. The outcome is that your team won’t be on board with the change, and they’ll perceive your mixed message as a sign of untrustworthiness.

Takeaway Tip: The first step to getting nonverbal right is learning to manage stress. When we’re stressed, our bodies become the outward image of our inward emotions, which affects your body language and the message you (inadvertently) give off. This article on managing stress might help.

The secret ingredient to nonverbal communication

Can you guess? It’s Self-Awareness; the first, foundational domain of Emotional Intelligence.

As a leader, your people skills or EQ have a much greater bearing on your success than your hard skills (IQ) because at the end of the day your job is about people – the heart of every organization.

The first step is understanding self. We’d all like to think that we have a solid grasp on our emotions, how we handle them and how they affect others, but in reality being self-aware is no easy task. It is, however, an important one, and very luckily, one that can be learned.

If you want to send the right nonverbal message, you need to first be aware of your emotions and understand how they impact you – inside and out. For example, we know that our internal stress affects our external body language. If we learn to be aware of how we’re feeling and what triggers our stress, we can better control it – and the way our body reacts.

Tip: Ask yourself questions like: What triggers you? What situations make you feel certain emotions? Does your body language change with these feelings? Keep track of these emotions in a daily journal and then search for patterns. Understanding is the first step to improving.

6 nonverbal communication tips for managers and teams:

There are several ways managers and teams can improve their nonverbal communication cues. We’ve listed the most prevalent ones below which are also applicable for remote work.

1. Be mindful of posture and gestures

When we indicate that we’re motivated, ready to learn and eager to listen, our body language expresses this for us. We tend to sit up straight, lean into a conversation (or towards your screen if you’re working remotely). Positive body language means your posture is open and ready to receive information. It’s a dance between listening and contributing to the conversation. Your posture and gestures encourage others to share their insight while giving you the ability to contribute as well.

Tip: Demonstrate active listening and engagement by keeping your shoulders back, and sitting up tall. If you’re not comfortable, call it out: Let your team know that you’re paying attention despite external circumstances.

2. Establish eye contact

Establishing eye contact may sound like a no brainer, yet it’s something all managers may struggle with. First, being a new manager may incite a level of imposter syndrome making it difficult to assert your presence or make a team member feel supported by an authority figure. A key way to make sure your team knows that you’re present during meetings is to establish and maintain eye contact. Secondly, as an established manager, be sure to maintain eye contact further demonstrating you’re focused and present.

Tip: Look directly into the camera if you’re working remotely and mute alerts during meetings. If you’re expecting an important or urgent call, let your team know that this is the reason your alerts are active.

3. Adopt an appropriate tone

Have you ever answered a question in a way that made it sound as though you were upset, but you weren’t? These awkward situations make us human, and they’re important to take note of. Tone of voice indicates the level of stress of any given situation as well as emotions about circumstances. When you learn to manage your tone with your team, you set the bar for the type of conversations you’ll have. Certain intonations are helpful for some situations while others may not be conducive to productivity.

Tip: Adapt your tone of voice to the situation you find yourself in. If a member of your team is having a personal crisis, your tone will set the bar for them to confide in you, further solidifying trust. Contrarily, if a team hasn’t met their objectives, balance your tone to be both confident and managerial.

4. Look out for exaggerated sighs

The current workplace landscape has changed significantly over the course of the last year. These massive global changes have increased stress levels which can often surface during workplace conversations. That’s why it’s important to note how sighing during an important announcement might deliver the wrong message to your team. 

Sighs may also be a sign of stress, fatigue, or disinterest. On the other hand, gasps can signal stress, anger or frustration.

Tip: Keep a keen eye out for these subtle reactions. Notice if you or your employees communicate with sighs or gasps during meetings. If this is a frequent part of daily interactions, schedule 1-on-1 time to talk about it. Your employees value having their voices heard, they may simply not know how to express it.

5. Maintain receptivity and openness

When it comes to receiving information, our body language says a lot about us. Whether we’re sitting with our arms and legs crossed, or leaning back in our chair, away from the person who’s speaking. On the surface these mannerisms might have to do with circumstantial aspects. For example, we tend to cross our arms if the temperature of a room is cold, or lean back to feel comfortable. Yet, these are also indicators as to whether or not people are paying mindful attention, are upset, or even uninterested in a topic.

Tip: Keep your body language open by uncrossing your arms, and leaning slightly forward. Make sure your team knows you're actively listening with open and receptive body language

6. Be mindful of facial expressions

How our face changes while we speak might be telling a story that differs from the one we are verbally communicating. Being mindful of our expressions, helps. This helps managers stay present and adapt facial expressions in alignment with the areas of discussion. As a result, it establishes cohesiveness,  and understanding to help others understand our key messages.

Tip: When employees share news that may be shocking or stressful, remember that your facial expressions will impact the way people feel. If a topic sounds unclear, before grimacing or reacting quickly, take the time to pause and ask thoughtful questions to learn more.

Each of these points are helpful when conducting important conversations with your team. They contribute to the way we build connections with each other, especially during a time where we may feel disconnected or siloed. Officevibe is a one on one meeting software that helps managers apply each point listed above. We help you get prepared and take action with humility and authenticity, setting you and your team up for success.

Officevibe helps managers facilitate productive 1-on-1 conversations
Officevibe helps managers facilitate productive 1-on-1 conversations

Where nonverbal communication can go wrong

Nonverbal communication is powerful, for better or for worse.

Here’s how it can backfire:

False Impressions

You can give off impressions without intending to. For example, if an employee is resting his face in the palm of his hand during a meeting he’ll be showing that he’s bored, when in reality he might be thinking the complete opposite. Maybe he’s tired, or maybe that position helps him focus. It goes to show how quickly we make assumptions, and that it’s important to dig deeper than what we see. Don’t always believe everything you think.

Credibility Crusher

 If your nonverbal language tells a different story than your spoken language – the “mixed-message” dilemma – people might question your credibility. For example, if you’re giving positive feedback to an employee but you relay the good news with a low, monotone voice – they likely won’t believe your words, and may lose confidence in you.

When you take the time to match your nonverbal messaging to your words when giving positive feedback you’ll see wonderful results. To deliver good news and have it perceived as genuine, sit forward when you speak and smile! If employees accept that your praise as sincere, they’ll feel more encouraged to keep up the good work.

Don’t worry – we’ll shed light on each type of nonverbal communication so you can set yourself up for success with every personal encounter.

How to build effective teams based on nonverbal communication

Employees learn from their managers, which is why it’s important to lead by example when it comes to nonverbal communication style and techniques. 

When you notice how members of your team are not displaying engaged or positive body language, schedule some 1-on-1 time to talk about it.

Learning about your team's nonverbal cues will shed light on other factors that may not be prevalent during meetings. These can be cultural, environmental and personal concerns contributing to misconstrued perceptions. Knowing this helps managers prevent unnecessary conflicts within the team. It’s especially important for remote teams since our environments and circumstances differ greatly. 

At the end of the day, everyone is different and the way they communicate tells their story differently. Being mindful of our own nonverbal communication habits helps us be more aware of others. When managers understand their employees, they can identify their needs and build a better relationships with their team.

Universally speaking, money is an uncomfortable subject - be it with friends, family or in the workplace. In fact, the “pay” conversation that managers are required to have with their employees might be one of the most unanticipated talks of the year.

Managers have the very sensitive responsibility of playing middleman between HR and employees to discuss everything from raises to bonuses (or lack thereof). They have to follow strict guidelines regarding pay, but they also want to keep their teams happy and engaged. So where's the sweet spot?

Officevibe took a trip down to Austin to attend Compference, a two-day conference put on by the industry experts at PayScale.

What we learned will help you get rid of the pay talk woes, once and for all. Hint: The words to keep at top of mind are CONTEXT & COMMUNICATION

Before we continue…

When having difficult conversations with employees, it's not only about what you say, but how you say it.

The importance of communicating context around pay

So - why is context so important? Take a look at these numbers shared by PayScale:

communicating compensation

The operative word in these stats is "believe". They are assumptions, because they don't know the context - and this is the problem.

So why is context so important?

First off - Giving context helps put things into perspective and it explains the "Why" behind the number amount that they are being given.

Secondly - no one likes being kept in the dark about things, especially when it comes to the rationale behind the way that someone values you. Imagine being assigned a number but having no understanding of its meaning.

It can be crazy-making for employees, and a waste of space in their daily thoughts.

Thirdly - Imagine how managers must feel needing to relay a number packed with significance, with no real understanding of how to explain it. It's like asking someone who has never watched a hockey game to commentate on a match.

Pay is a sensitive subject

Pay is a highly sensitive subject as it is, so relaying the wrong information, or even expressing the right information in the wrong way can contribute to your employees losing trust.

When you discuss someone's worth and value in whatever terms it's not so cut and dry - there are feelings involved - so managers need to be able to give a proper, thorough explanation.

Harvard Business Review strongly agrees with the need for context:

Employers today should arm managers with accurate market data reflecting talent markets to base the conversation in fact. Finally, they need to remember that how their employees feel about compensation matters just as much as what they’re actually being paid. When it comes to having a more engaged workforce, you can’t assume that an employee’s perception about pay matches reality.

Harvard Business Review

What are the risks of not communicating pay?

Simply put, employees will come up with their own conclusions about the pay they’re given.

And when our minds are left to wonder, the conclusions we come up with can travel so far off base into the territory of resentment.

Payscale's CEO, Michael Metzger, shared an interesting statistic:

A whopping 35% of people who are paid above market have no idea that this is the case! In fact, they think that they are paid below market.

Payscale's CEO, Michael Metzger

This means that the problem isn't necessarily about money itself, it's about the way we communicate it.

There is a huge disconnect between reality and perceived reality when it comes to pay, and the consequences of this lack of transparency are that employees leave your company in search of what they think is better.

Top 3 things managers need to understand before communicating pay

It’s time to get the conversation flowing to bridge the gap between what HR understands about pay, and what employees don’t.

Managers, this is where you come in, and this is what you need to know.

If you aren’t already getting the training, ask for the proper explanation behind the numbers you're asked to share! It will make all the difference in your relationship with your team.

1. The Company’s Compensation Philosophy

Essentially, the compensation philosophy of your organization is tied to its core values and goals.

Managers need to be able to answer all questions employees might have about pay in line with this strategy so that there is cohesion across the board.

Typical Pay Questions From Employees:

  • Why this specific percentage increase?
  • Why did I get a bonus of this amount?
  • How much will my pay increase next year?

The more context employees get surrounding these questions, the more they will act as an ambassador for your company, rather than a detractor because where there is understanding, there is appreciation.

Pro tip: You want to inspire your employees to continue to work hard. When you explain their raise or bonus, be sure to also explain their value to their organization and recognize them in non-monetary terms.

2. Market Pricing Approach

Managers need to be trained to understand how the company is positioned in the market. Being able to explain this to existing employees acts a retention tool. Remember, context trumps everything.

Here are some important elements of pay to keep up to date on:

  • How exactly a company sets their ranges
  • How they remain competitive
  • Who they compare themselves to
  • Whether they are leading or lagging in the industry

Pro tip: The market is in constant motion. Keep up to date on what’s happening in the industry so you’ll be equipped to answer any compensation questions that your employees have throughout the year.

3. Company’s approach to salary adjustments

HR needs to offer guidance for not only how to discuss pay with new candidates coming in, but internally as well. You may have attracted great talent, but now you need to keep them and one way to do this is to keep yourself and your team informed on how you compensate.

  • How to discuss salary increase with existing employees
  • Promotions
  • Demotions
  • Bonuses
  • Role changes or title changes
  • Job reclassification

Pro tip: Decouple conversations about pay and performance. Performance should be tied to development and personal growth, while pay to market standards. When you put them together, learning becomes extrinsically motivated, which removes authenticity from the process.

The Truth About Pay and Employee Engagement

This is really important to clarify.

We’ve come to understand through recent research that people (for the vast part millennials) don’t only care about salary when looking for a job. Money isn’t everything. They want to learn, grow, connect with their colleagues and be part of something big. They want purpose and meaning in their day-to-day.

But, this doesn’t mean that pay isn’t important, or that employees are willing to settle for less than what they deserve. It means that only once they are paid fairly and feel valued at the root, they tend to care more about growth than they do about money.

pay matters to employees

Compensation at the end of the day is the story of how much an organization values their employees, and unfair compensation, whether perceived or real, could drive employees to leave said company.

HBR puts it best:

Pay is a crucial component of engagement because it’s not just a number; it’s an emotional measure reflecting how valued an employee feels by their employer.

The connection between pay and company culture

Just like every member of an organization - from its employees to its CEO - is responsible for embodying the company’s culture and values, every member of an organization should understand the company’s pay brand, because it is likewise part of the culture.

Starting out as a manager is a totally new experience, and because of that many first-time managers feel afraid of making mistakes.

This fear shows that you care, but making mistakes is a part of taking on a new challenge. As Ion Valis suggests in his book The Magnificent Mistake, it is "crucially important to learn from our mistakes." Messing up is a part of being human, and being human is a part of being a good manager.

As you become a manager, it’s inevitable that you will make mistakes. What's important is that you try to learn and grow from them when you do. It’s also great to be proactive in avoiding the mistakes that you can to set yourself up for success.

Here are some common mistakes that new managers make and tips on avoiding them.

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5 mistakes new managers make and tips on how to avoid them

Focusing on details & micromanaging

As a manager, you need to look at the bigger picture of your employees’ projects and how they fit into the objectives of your team and company.

Especially if you’re making the shift from employee to manager, you’ll have to adjust from the more detail-oriented approach you took in your previous role. You might feel compelled to coach your employees through every step of their tasks—or worse, do their work for them.

As the leader of your team, your role is to guide your team by setting goals and aligning everyone to meet them. That means supporting your employees as they work towards the goals, but leaving how they get there up to them.

Tip: Have a team meeting early on to discuss collective goals and plan projects that align with those goals. This will get everyone on the same page and give you the confidence to take a step back and let your employees work autonomously.

Not seeing your employees as individuals

Your team works collaboratively towards common goals, but it’s still made up of individuals with unique skill sets and personalities. Each employee brings something different to the table, and together, they form your team.

Be mindful of the differences between your employees and avoid treating them all the same.

Look at the bigger picture when it comes to goals, but get to know your employees and their roles on a more individual basis. Not only do they all have different skills, they all have different needs and will seek different types of support from you.

Tip: Once you’ve met with your team as a group, meet with your employees one-on-one to discuss their individual tasks and work styles. Getting to know your employees on a more personal level will help you to support them more effectively. Our one-on-one meeting agenda templates can help get the conversation started.

Prioritizing your superiors instead of your team

Part of being a manager is shifting your focus back and forth between your team and your superiors. You have to turn the objectives of your superiors into actions for your team, and then show your superiors how the work of your employees achieved those results.

It can be hard to know how to effectively split your focus and ensure that everyone is satisfied. Your success as a manager is demonstrated by the success of your team.

Prioritizing your team will help you to produce the results that your superiors are expecting of you. Part of your role is acting as an advocate for your employees in your interactions with your superiors.

Tip: Meet with your superiors to clearly define the expectations they have of you and how the goals of your team align with those expectations. Relay this information back to your employees so that you can succeed as a team.

Acting like a boss instead of a leader

A major misconception about being a manager is that because you're an authoritative role you call all the shots. While you are in a position to organize and align your employees, that shouldn’t mean bossing anyone around.

A good manager isn’t above their team, they’re part of it.

Part of being a manager is guiding your team towards success, but it’s also about ensuring that your employees have everything they need to get there. Understanding the servant leadership model can be a great place to start when it comes to supporting your employees.

Tip: Establish yourself as a part of the team from the start and get all of your employees involved in collective decision making and goal setting. Employees want to see how their work contributes to the bigger goals of your team and company.

Faking it

An overarching mistake that new managers make is trying to fake it. In your new role, you might put pressure on yourself to be perfect, but it’s always better to be authentic. Trying to fake it in some way often stems from the fear of making mistakes. A few common ways of faking it to look out for are:

  • Pretending to know everything: Becoming a manager is a learning process, and it takes time to get the hang of it. It’s okay if you don’t have all the answers on day one. Ask questions, be open and stay curious. Remember that each of your employees will have something to teach you.
  • Keeping quiet about your challenges: Don’t be afraid to open up about the challenges that you’re facing with other managers and your superiors. You’re not alone and talking it out with people who have been there can give you some great insights.
  • Emulating leadership styles: You can learn a lot from the managers you admire, but avoid trying to mimic their styles. You and your team are unique, and it’s important to find a leadership style that works best for your purposes.
  • Putting up a wall: Being a manager is all about interpersonal relationships and people management, so it’s important for you to be yourself. Embracing your mistakes and showing that you’re human helps you to develop trust with your employees.

Tip: Seek out training and coaching opportunities wherever you can. Encourage your employees to give you feedback on how you’re performing as a manager so that you can constantly improve.

Part of taking on any new challenge is making mistakes, but the above tips are simple ways for you to be proactive in avoiding the big ones when becoming a manager. Remember that making mistakes is natural for both you and your employees. It’s how we learn from them and grow that matters more than anything. If you feel unsure about your new manager journey refer to this checklist!

Be proactive in improving your leadership skills with this free 11-day email course on becoming a better leader.

What mistakes have you made as a new manager?

Your turn! Tell us in the comments about mistakes that you’ve made as a new manager and what you learned from them.

What do you do when you can’t get along with one of your coworkers? Does it really matter? Could you just not get along and mind your own business? I suppose you could, but where’s the fun in that?

Your coworkers have a huge role in your happiness and engagement at work.

One of Gallup’s questions on their famous Q12 survey is “Do you have a ‘best friend’ at work?” because they understand how important friendship at work can be.

Specifically, they found that people who reported having a best friend at work were:

  • 43% more likely to report having received praise or recognition for their work in the last seven days.
  • 37% more likely to report that someone at work encourages their development.
  • 35% more likely to report coworker commitment to quality.
  • 28% more likely to report that in the last six months, someone at work has talked to them about their progress.
  • 27% more likely to report that the mission of their company makes them feel their job is important.
  • 27% more likely to report that their opinions seem to count at work.
  • 21% more likely to report that at work, they have the opportunity to do what they do best every day.

These results clearly show that companies should be doing everything they can to develop those friendships at work.

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Similarly, in one of Officevibe’s infographics about friends at work, we found that:

  • 70% of employees say friends at work is the most crucial element to a happy working life.
  • 58% of men would refuse a higher paying job if it meant not getting along with coworkers. 74% of women said the same.
  • 50% of employees with a best friend at work reported that they feel a strong connection with their company.

So, clearly having friends at work is an important part of enjoying it.

But, of course, this is all easier said than done. You don’t always get along with the people you work with.

I’ve always been fascinated with the way workplaces operate.

You can choose who you’re friends with outside of work, but in the workplace, your “friends” are chosen for you.

I’ve always found that to be one of the most interesting social experiments.

Let’s take a bunch of people from different walks of life who have never met before, put them together, and tell them that they have to collaborate, get along, and become friends.

Now especially, with all of the focus on culture, team building, and being one big happy family, we all have to get along.

But is that really realistic? It sounds like a recipe for disaster to me.

Your coworkers can cause you damage

A team of psychologists surveyed 1,100 employees as part of research for their book about dealing with coworkers.

They found that roughly 80% reported moderate to severe stress as a result of working with a difficult coworker, boss, or subordinate.

In another study led by Arie Shirom at Tel Aviv University, which looked at how coworkers affected health, they found some startling results.

The researchers tracked 820 adults for 20 years, starting with a health exam in 1988 to establish a baseline.

Over those 20 years, they were constantly being asked questions about their boss, their coworkers, and their work environment, all while being monitored for their health.

What they found was:

The factor most closely linked to health was the support of coworkers.

According to the study, workers with little or no “peer social support” in the workplace were 2.4 times more likely to die during the study.

So the stress that comes from dealing with coworkers that you might not like has a huge affect on your health.

This is important for you to understand, because realistically there will be coworkers that you don’t enjoy working with, but you have to try hard to get along with them. More than anything, for the sake of your health.

How to get along with your coworkers?

There's a start to every relation. Here are a few tips to get along with new coworkers that will help to prevent conflict.

1. Show interest in them

People love to talk about their passion. In order to build positive relations with your coworkers, take the time to get to know what are their interests outside of work. However, be careful not to overstep boundaries.

Examples of questions to ask to get to know your coworkers:

  • What made you choose your field of work?
  • Why did you choose to work here?
  • What is one skill you're trying to develop?
  • What are your interests outside of work?
  • What are your career goals?

2. Reach out to them

If you want to have a positive relation with coworkers, don't wait for them to make the first move. When you show interest, your coworkers are more likely to have a positive perception of you.

The 30 minutes you take to have a coffee with a new coworker is time well invested if it helps to lay foundations for positive relation that will last.

3. Give positive feedback

Employees love to know when they are doing good work, so don't hesitate to give positive feedback when it's due. Even when feedback is negative, you should find a way to make it constructive so the person has an opportunity to grow from it.

4. Be open to new ideas

Everyone has a different journey and experiences often shape the approach to certain situations. In discussions, try to remain as open to new ideas as possible.

If you are perceived as an open person, your coworkers will be more comfortable being around you and expressing their feelings. This reduces the chances of conflict because you will be able to discuss together when disagreements happen.

5. Be clear when you communicate

Disagreements sometimes are sometimes the result of misunderstandings between two colleagues. To prevent this type of conflict from arising, you should make sure that you leave as little to interpretation as possible.

With the shift to distributed work, text message interactions between colleagues are more frequent than they used to be. If you feel like you are unable to express yourself in a message, do not hesitate to call your coworkers. The extra time you take to communicate is worth it since it may prevent conflict from arising.

Tips to deal with a coworker when conflict arises

Here are a few tips that you can use to deal with a coworker you can’t get along with.

1. Say what’s on your mind

The worst thing you can do is just bottle up all your feelings and walk around all day angry.

It’s important, in a polite way, to tell the coworker how you feel. Be honest, straightforward, and explain why you feel the way you do.

A good tip is to avoid any personal attacks and focus your message on the behavior, and how that behavior makes you feel.

For example, “When you interrupted me during the team meeting, that made me feel like you don’t respect my contributions”.

2. Never assume

Sometimes when we think we dislike a coworker, it’s for something that we’ve imagined in our heads. Making an assumption about a coworker is a dangerous thing to do.

Instead, ask questions to try and find common ground with a coworker.

3. Find something in common

Ideally, you want to have good relationships at work, so try to find ways that you guys can have things in common.

I bet if you try hard enough, you’ll find a common TV show or band that you both like.

4. Change your own behavior

You can’t change other people, but you can change yourself.

One of the best ways to try and fix a relationship with a coworker is by changing your own behavior. If you change, they’re likely to change too.

The best tool you have to change their behavior is to change yourself.

5. Be the bigger person

You need to be the bigger person and figure out a way to get along with this coworker.

The truth is, you don’t have time to deal with these things. Don’t let the stress of a coworker you can’t get along with ruin your life.

Learn how to get along with them for everyone’s sake.

6. Take the blame

This is related to being the bigger person, but a good strategy is to take the blame for their behavior.

For example, instead of saying something like “why do you always belittle me in meetings?”, say something like “I must have said something wrong during that meeting. Is there something you think I should have said instead?”

That will help strengthen your relationship.

7. Show empathy

Maybe when they snapped at you or shot down your idea in the meeting they were dealing with something personal?Sometimes, it’s more about them then it is about you…remember that.Show empathy to your coworkers and you might be surprised at how much more you like them.

As a last resort, if you really can’t get along with a coworker and you’ve tried to change but are unsuccessful, you can report them to your boss.

How to report it to your boss

When you get to the point where you need to report a coworker to your boss, you need to be prepared. You don’t want to be perceived by your boss as a whiner.

Here are a few important things to keep in mind if you’re reporting a coworker that you don’t like to your boss.

1. Show that you’ve tried

You should be able to clearly show that you’ve tried many different ways to get along with this coworker, but nothing seems to be working.

Your boss should get the impression that this is really the last resort.

2. Have a plan

Your boss will be much more receptive if you come prepared with a plan.Don’t make your boss do all the work for you, you want to come prepared with a solution that is fair for everyone. This will show good initiative to your boss.

3. Don’t get defensive

If your boss suggests something or starts asking about your behavior, don’t get defensive. Listen attentively and thank your boss for taking the time and energy to spend on this.

Any stories about not getting along with a coworker?

The more you train and develop your soft skills, the better you will feel about managing your team. And with good reason: the essence of high-performing teams is based largely on the relationships between the people in them.  

A concept you might be overlooking is that of psychological safety. According to some research (which we discuss later in this article), psychological safety seems to be a key factor that distinguishes high-performing teams.

Our data shows that 20% of team members do not feel like they can voice new ideas.

Just think about all the potential you might be missing from team members who feel like they can't speak up.

In this article, we will define the concept of psychological safety, show you how to measure levels of psychological safety on your team, and offer you some tips on how to build a team culture that offers psychological safety to all its members.

What exactly is psychological safety?

Credit for coining the phrase belongs to the brilliant Amy C. Edmondson, who defines it as “a shared belief that the team is safe for interpersonal risk-taking.

Simply put:

Psychologically safe teams trust each other to experiment without judgement, voice opinions without being shamed, and fail without being labelled a failure.

In Edmondson’s quest to determine what characteristics comprise the most performing teams,  she first noted that high-performing teams seemed to make more mistakes than their counterparts.  

But upon digging a bit deeper she realized that it wasn't that high-performing teams didn’t actually make more mistakes than low-performing teams.

High-performing were just admitting to more mistakes.

Why? Because there was a safe environment to do so.

But how is it that accepting more mistakes leads to better performance? Well, because treating failure as an acceptable outcome enables teams to learn, innovate, discuss, and work together to develop better results.

Research shows that psychological safety is a key factor when it comes to performance

Google spent two years conducting Project Aristotle, an attempt to discover what sets their most effective teams apart from the pack.

Their initial assumption was that high-performing teams were founded on the right blend of complementary hard skills. Little did they know that their hypothesis was wrong.

After interviewing 180 teams, it was crystal clear that high-performing teams are in fact founded on a balance of human-centred traits.

Psychological safety was at the top of the list, every time.

How to measure your team's levels of psychological safety

In trying to understand if your workplace is psychologically safe, there are key indicators to look out for.

Barbara Frederickson found that the below traits are solid indicators of psychological safety in the workplace:

  1. Curiosity to ask questions and think big
  2. Trust between employees
  3. Open-mindedness to change, perspectives, etc.
  4. Self-motivation and a sense of purpose
  5. Resilience in confronting and overcoming conflict

While these indicators are a helpful starting point, it’s important to dig a bit deeper. To do that, you’ll need to ask questions.

Leaders who don’t listen will eventually be surrounded by people who have nothing to say.

Andy Stanley

Ask your team, as a whole and in private one-on-ones, to share feedback on how they feel about topics around inclusivity, trust between colleagues, admitting to mistakes, being themselves, comfort to share ideas, tendency to ask questions, etc. Use one on one templates if you're having trouble coming up with questions.  

You can use Officevibe to collect continuous feedback and honest insights about how your team really feels. Sign up for free.

7 tips to better psychological safety on your team

These are our tips to develop a team culture of psychological safety:

1. Focus on learning, not executing

If your team misses the mark on a project, take the time to understand what went wrong instead of rushing to find the solution and moving onto the next task. Position failure and challenges as opportunities to learn and problem solve together as a team. It’s important to give them the space to discuss it openly as a team without shame or fear.

2. Encourage experimentation

A big part of learning and innovating is trying new things. Encourage experimentation and support the exploration of ideas. If you are going to promote a “think-outside-the-box” mentality, be prepared to speak in hypotheses, not certainties. This lessens the blow of failure and therefore makes it easier to share more “risky” ideas.

3. Demonstrate curiosity

Lead by example and ask a lot of questions. Not only will this spark discussions and demonstrate the value of pushing the status quo, you’re showing that your workplace is a safe environment to be vulnerable and not know everything. Even managers have plenty to learn, so let them see that!  

4. Acknowledge your own fallibility

Failure is an inevitable part of learning. How you react to your own mistakes will have a big impact on how your team will react to their own. Be transperent, own your mistakes, and work togethere to gather insights. Lead by example to set a precedent.

5. Embrace discomfort

We’ve all felt the anxiety leading up to a difficult conversation. However, if you set a standard that you and your team openly discuss issues and deal with them head-on, you’ll prevent smaller issues from spiralling into real problems. By creating a safe environment to confront tough topics, you’ll work through the issue and come out stronger.

6. Set it, but don’t forget it

Creating a safe workplace takes time. As your team grows and evolves, dynamics will change. You’ll need to focus on maintaining psychological safety. That means continuing to survey your team on how they are feeling, in group discussions and one-on-ones.

7. Build team values

Create a set of written norms for everyone to follow. Build a mission or value statement unique to your team, including the characteristics that your team will embrace and embody, and the values that you’ll all respect and hold each other accountable to.

Developing a safe, open, and inclusive workplace requires work. But it’s undoubtedly the key to tapping into your team’s full potential, enabling them to innovate, push their boundaries, and truly differentiate your company.

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