Hey HR — we know this year has been particularly challenging for you. Talent shortages, constant talks of recession, and a persistent disengagement crisis are likely keeping you up at night. You've probably noticed a decline in morale within your workforce, either across the board or within specific teams. They don't seem as engaged as before, and this is adversely affecting the overall performance of the company. You’re asked to tackle it all — from productivity to performance to well-being — while being hyper-conscious of your shrinking resources.
Still, your proactive and positive approach drives you to seek solutions. You recognize that, as an HR professional, you hold the power to course correct and increase your team’s global happiness metric, ultimately creating a ripple effect on performance.
If this speaks to you, read on to discover how you can identify and address your team's pain points and make the most significant and immediate impact on your organization.
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May 23 2024
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Choose your engagement battle
Successfully navigating the stormy waters of disengagement requires a strategic approach that takes into account the multi-layered nature of the challenge. As an HR leader, you're well aware that disengagement isn't a one-size-fits-all issue; it manifests differently across various levels within your organization.
Understanding the three levels of engagement
Level 1: Organizational
Think of your organization as a garden. You need fertile soil, ample sunlight, and consistent care for it to flourish. Similarly, at the organizational level, engagement must be deeply rooted in the company's culture, values, and overarching strategy — and all of this must stem from data and real insights.
Measuring and managing engagement in your organization is critical to the success of your employees and organization as a whole. Engaged employees have higher well-being, better retention, lower absenteeism and higher productivity.
Gallup, Employee Engagement Indicators
Level 2: Managerial
Just as a skilled gardener tends to individual plants and helps them thrive, effective management can nurture engagement among team members. Managers are the frontline leaders who directly influence their teams' experiences, so they must be empowered and enabled every step of the way.
Managers account for at least 70% of variance in employee engagement scores across business units. This variation is in turn responsible for severely low worldwide employee engagement.
Gallup, Why Great Managers Are So Rare
Level 3: Individual
At the individual level, engagement flourishes when employees feel seen, valued, and appreciated for their contributions. Recognition is a simple yet impactful way to achieve this, and it's a strategy that offers a remarkable return on investment.
Employees who receive great recognition are 20 times as likely to be engaged as employees who receive poor recognition.
Gallup and Workhuman, Empowering Workplace Culture Through Recognition
Figuring out where you stand
While addressing engagement at all three levels is beneficial, great leaders recognize that spreading resources too thin is not the most effective approach.
By examining these three levels, you can gain clarity on the root causes of disengagement. Remember that these levels are interconnected, and improvements at one level can have positive ripple effects on the others. Your goal is not to implement sweeping changes that strain your resources but to focus on quick wins and targeted interventions that create a noticeable impact.
Ask yourself three essential questions:
- Are you looking for a better way to make informed HR decisions across your organization?
- Are you aiming to better enable and support your managers in improving team engagement?
- Are you seeking to make a quick and meaningful impact on your employees' morale?
Digging deeper at each level
Identifying the specific level at which your struggles originate allows you to tailor your efforts for maximum impact while ensuring that your resources are used efficiently. Let’s explore the three levels of engagement — organization, management, and individual — and guide you through the process of uncovering your team’s critical pain points.
Cultivating engagement with data and insights
At the heart of employee engagement lies the organizational level — the bedrock upon which your company culture is built. This is where your company's mission, values, and overall strategy come into play. Engaged employees understand how their work contributes to the bigger picture, and they resonate with the company's purpose. Data is a powerful tool at your disposal here.
How do you currently use your data?
🟡 If you don’t capture engagement data and don’t know where to start, that’s okay. The best time to start gathering data was yesterday, but the second best is today. You can learn how to get started with our handy guide to conducting employee engagement surveys or register for our employee engagement data course.
✅ If you use it to plan your HR roadmap for the quarter/year and understand what’s going on within your organization, you’re right on track. The best organization-wide HR initiatives are those that you craft based on the trends you identify and the feedback you receive from your team. Since you have this covered, it might be useful to tackle engagement at a different level in your organization.
Empowering managers as engagement champions
Managers are the bridges between the organizational and individual levels. They translate the company's values into daily actions, influencing every team member’s experiences. The key is recognizing the significant role managers play in shaping engagement.
Are your managers equipped to be ambassadors of employee engagement at your organization?
🟡 If your managers understand the importance of employee engagement but can use some empowering, there’s a lot you can do to help. First, recognize that engagement is a shared responsibility. Then, bridge the gap between HR and employees through effective manager enablement. Get started by taking this course on manager enablement and sharing this complete toolbox featuring all the essential templates for managers.
✅ If your managers have access to their team’s engagement data and tools to help them act on the insights gathered, that’s amazing! If you still feel your engagement can be improved, perhaps it’s time to look at the granular ways you can help employees feel more motivated at work.
The power of recognition
At the individual level, engagement thrives when employees feel seen, valued, and appreciated for their contributions. Recognition is a simple yet impactful way to achieve this, with numerous studies showing a strong link between recognition and happiness.
Recognized employees tend to put in extra effort, leading to enhanced performance. When employees know that their efforts don't go unnoticed, they are more likely to go above and beyond their usual tasks.
In general, do employees at your organization feel regularly recognized?
🟡 If you have an informal system but would love to create a stronger culture of recognition at your organization, you’re setting your team up for success. Starting with an informal system is better than starting from scratch! Your employees just need a little boost to get their recognition engines running smoothly. This course on employee recognition will give you all the tools you need to get there.
✅ If you live and breathe recognition (and if your engagement data proves it), congrats! It sounds like you have a solid understanding of employee engagement and are tackling it at many levels. And while that’s awesome, managing it is a big job for one person (and even one team!) With an engagement solution like Officevibe, you can maximize all of your efforts and streamline each of your engagement strategies.
Finding the right engagement solution for your needs
Once you’ve figured out what your biggest pain points are, you can start drilling down on the solutions that will have the biggest impact on your team.
Solution 1: Using engagement data to prioritize and optimize your HR initiatives
If you’re not collecting employee data, this is the best place to start. Collecting, analyzing, and acting upon this data can lead to well-informed decisions that yield significant improvements in engagement.
Prioritize and optimize: Engagement data can help you identify the areas where disengagement is most pronounced. Are there particular departments, teams, or aspects of work that are consistently receiving lower scores? These insights enable you to prioritize your efforts where they're needed the most.
Tailored solutions: The data will also guide you toward specific solutions. If communication is a challenge, implement regular town hall meetings or open forums. If growth opportunities are lacking, consider introducing mentorship or upskilling programs. Targeting solutions based on data minimizes resource waste and maximizes impact.
👉 If you're looking to become a pro at collecting, measuring, and analyzing employee engagement data, sign up for our complete engagement data course!
Solution 2: Bridging the gap between HR and employees through manager enablement
Managers are the conduits through which engagement flows. Investing in their development and providing the tools they need can foster healthier relationships with their teams and boost overall engagement.
Training and development: Offer managerial training that focuses on emotional intelligence, effective communication, and conflict resolution. Managers armed with these skills are better equipped to handle employee concerns and create a positive work environment.
Transparent communication: Encourage regular feedback loops between managers and their teams. Ensure managers communicate clear expectations, provide constructive feedback, and offer opportunities for growth. Transparent communication builds trust and rapport.
👉 Check out our complete course on manager enablement if you want to learn how to turn your managers into employee engagement champions.
Solution 3: Creating a culture of recognition to drive engagement from the ground up
Recognition isn't just a one-off event; it's a cornerstone of engagement that infuses positivity into your organization's DNA. Cultivating a culture of recognition is a cost-effective way to drive engagement and motivate employees.
Peer-to-peer recognition: Create platforms or channels where employees can acknowledge each other's achievements. Peer-to-peer recognition fosters a sense of camaraderie and empowers employees to uplift one another.
Manager-to-employee recognition: Encourage managers to recognize their team members for a job well done. This can be done in team meetings, one-on-one discussions, or even through written notes. When employees feel appreciated, their commitment to their work deepens.
👉 Want to help employees feel and work at their best? Sign up for our ultimate employee recognition course.
Charting a course for HR success
By taking a strategic approach to employee engagement at multiple levels, HR professionals can effectively address the disengagement crisis. Tailoring your efforts, leveraging data, empowering managers, and fostering a culture of recognition can lead to a happier, more engaged workforce and a more successful organization. When in doubt, remember that a proactive approach can always make a significant and immediate impact.
