Performance Management

The modern workforce calls for frequent, forward-looking feedback from managers to employees—and vice versa.

The word feedback itself evokes a reaction—whether it’s excitement, fear, or a visceral rolling of the eyes, people have feelings about feedback. Great managers know that feedback is an essential element of ongoing development, improved employee performance, and agile teamwork. Yet, it’s one of the toughest things to get right.

From making regular feedback in one-on-one meetings more effective to having difficult conversations about performance, having effective feedback exchanges can be challenging for managers.

That’s why we’ve created this comprehensive employee feedback guide, with all the tips, employee feedback examples, and best practices you need to make your feedback more impactful.

Employee feedback demystified: a comprehensive guide for managers: Get the guide

Why is employee feedback important?

In the development-oriented modern workforce, where people seek out dynamic roles that offer opportunities for continuous learning and growth, feedback is essential to employee satisfaction. People want to feel challenged at work, and with a manager who is personally invested in their growth, they’re well set up to actualize their potential. Managers who offer regular feedback and employee recognition support a company culture of ongoing talent development.

Team leaders have the important (and slightly intimidating) role of giving your employees the feedback that will help them develop their expertise and work in more collaborative, agile ways. This is just one of the ways in which managers play an indispensable role in organizational success.

Just as important as giving employee feedback, is getting employee feedback—and getting it on an ongoing basis. Not only does this help you improve in your role as a manager, it also creates a sense of security for your team to share how they really feel with you. Asking for feedback is a great start, but offering a dedicated channel for it shows just how serious you are. Workleap Officevibe’s feedback tool creates a direct line of communication between employees and managers, with the option of anonymity.

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Why is anonymity important?
Providing the option for anonymous feedback creates a safe space to broach difficult topics, helps build trust, support, and authentic connections, and allows employees to ask questions with confidence.

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The state of employee feedback

So what are some employee pain points regarding feedback, and how can you help counter them? We took a look at Officevibe’s Pulse Survey data to find out.

Feedback statistics

According to Officevibe’s Pulse Survey software data…

23% of employees are unsatisfied with the frequency of feedback coming from their direct manager.

28% of employees report that feedback is not frequent enough to help them understand how to improve.

17% of employees feel that the feedback they get is not specific.

Feedback scores in the bottom half of our 10 Metrics of Employee Engagement

While there are issues with both the quality of feedback that employees are receiving and the frequency at which they’re receiving it, both need to be adjusted to make feedback truly effective. Great feedback doesn’t do people much good if they only get it once a year at an annual performance review, and having a 15-minute feedback session daily won’t help employees if there’s no substance to them. This guide covers tactics, tips, and examples to help you finetune your feedback in timing and value, so stick around.

When & where to give employee feedback?

Feedback Frequency holds the 7th lowest score of Officevibe’s 26 Sub-Metrics of Employee Engagement, and 21% of employees say they are unsatisfied with the frequency at which they meet their manager for a feedback session.

What does this tell us? Working on your timing is a good place to start. In the fast-paced workforce of today, employees don’t want to wait until the end of the year (or even the end of the month) for feedback. It’s important for managers to establish ongoing conversations with employees, and create dedicated moments for giving effective employee feedback.

By setting aside a time and place for feedback, employees and managers alike can feel prepared—dare we say even excited—about their exchanges. Use recurring one-on-one meetings for giving feedback, or set up dedicated feedback sessions at an interval that works for each team member. Try Officevibe as a single source of truth to plan, track, and follow up on every one-on-one.

Tips banner Feedback

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Timing tip: check in first

You never know what people have going on or what headspace they’re in, so be sure to ask if it’s a good time before diving into your feedback. Checking in shows that you care, which should ultimately be the intention behind feedback in the first place (more on that next).

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What is good feedback? (with examples)

Feedback can take many forms, and the more comfortable you get with giving it, the more you can adapt your approach based on your employees’ preferences and the relationships you have with them. The following examples outline some high-level ideas of what feedback should look like—and what it should not look like.

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Good feedback IS…

→ Future-focused
Example: Next time, you can plan to do research ahead of time.

→ Specific and clear
Example: Your last workflow improved efficiency, can you use it again this time?

Actionable and applicable
Example: Since we’re working within a tight budget, let’s be detail-oriented so we’re not compromising on quality.

Ideas or thought-starters
Example: The contrast of the colours might reduce the readability of the text.

Intended to improve
Example: Before you finalize, I have a few suggestions.

Good feedback is NOT…

Reviewing past work
Example: It would have been more efficient to do your research first.

Vague or general
Example: Whatever you did last time seemed to work, do that again next time.

Impractical or irrelevant
Example: If we had a bigger budget we could really refine the quality of this and make it ten times better.

An opinion or critique
Example: The colour palate is not really to my taste, and I prefer a serif font.

Intended to prove a point
Example: To be totally clear, I’m disappointed in the result.

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One of the most important elements here is the intention behind feedback. Genuine feedback comes from a place of caring and altruism, and should be intended to help the receiver improve or develop, and not for the giver to simply have their voice heard.

Good or bad feedback

5 principles of effective feedback delivery (with examples)

With the right intentions, a dedicated time, and a safe space, there’s only one thing left to prepare for: your delivery. So, how do you ensure your feedback resonates? Here, we outline 5 key principles for giving effective employee feedback, with examples for each.

1. Establish a common objective

You may know what your motivations are, but you want to be sure to clearly communicate them to your team member and reach a consensus on the goal. Agreeing on the objective of the feedback sets clear expectations for both parties, and lays the groundwork for more meaningful conversations.

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Example: “In our last 1-on-1, we decided you would start presenting your user research findings at the team’s weekly meetings. I’d love to share some feedback on your first presentation, to help you continue to refine your delivery.”

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2. Own your observations

Remember that your feedback is subjective, and offer it as such. Using “I” statements and taking ownership of your observations and perceptions shows self-awareness, and helps build trust.

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Example: “I noticed that you referred to your notes frequently during your presentation, and I felt that more eye contact would have increased my engagement with the information you were sharing.”

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3. Focus on the future

Be forward-looking in your feedback, and connect it with their upcoming initiatives or the goals they’re working towards. If your feedback isn’t actionable or relevant to their context, it won’t be as impactful.

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Example: “Your messages to the team have been really clear lately and I see that they bring a lot of value. Since internal communications are a new part of your role, I’d love to discuss how you can continue to leverage this strength as you grow in this area.”

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4. Be specific and give examples

Vague or general statements are difficult to interpret, and without examples it can be hard to see how feedback translates in our day-to-day. Avoid unquantifiable adjectives like “good” and “helpful”—what makes their work or behaviour “good” or “helpful”?

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Example: “When you stepped in to help troubleshoot the email glitch last week even though you weren’t on the project, it helped the team reach a solution faster. That kind of support really exemplifies our company values, and shows your commitment to the broader team goals.”

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5. Check for a common understanding

After you give feedback, it’s important to check in with the recipient to make sure they’ve understood and that you’re on the same page. Have your employee explain back to you what they’ve taken from the conversation.

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Example: “What do you think of that? How is this landing with you? Does my example make sense to you? Where do you see this applying in your day-to-day? What are your key takeaways from this conversation?” (maybe not all 5 at once, though 😉).

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Delivering honest feedback effectively is a key management skill, so you can look at each exchange with your employees as a development opportunity for both them and yourself.

Giving critical feedback with compassion (with examples)

Critical feedback can be a hot-button issue: some camps argue that honesty is the best policy, yet an increasing amount of research shows that negative feedback is less effective than positive feedback and can even be detrimental to performance. While feedback should primarily aim to build on strengths rather than scrutinize weaknesses, there are moments when sharing constructive criticism is necessary for your employees’ growth, or the wellbeing of the team.

When to give critical feedback

  • Someone is unaware of the way their behaviour is perceived by others.
  • An employee’s actions are counterproductive to reaching team objectives.
  • Someone’s behaviour is causing conflict between team members.
  • You’ve heard the same feedback regarding an employee from two or more sources.

When these moments arise, it’s important to have an honest conversation without trying to disguise the negative feedback as positive feedback—or worse, saying nothing. It all comes back to the intention behind the constructive feedback, and the way that it’s delivered. By the Radical Candor model, you want to care personally and challenge directly. We’ve broken these concepts down for you:

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Care personally
Constructive feedback should come from a place of genuine support. This is when foundations of trust will serve as a platform for honest and authentic conversations.

Challenge directly
This doesn’t mean being confrontational or aggressive. On the contrary, sharing your feedback directly shows that you respect the person enough to be candid with them.

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Negative feedback examples

Here are some examples of negative feedback framed in a constructive and direct way, delivered with compassion.

  • “I reviewed your latest report, and there are elements to it that aren’t aligned with company guidelines. Let’s go over them together to make adjustments.”
  • “With the current drop in numbers, it’s an all-hands-on-deck situation and the team needs your support. I understand how much you have on your plate at the moment, what tasks can you set aside so you can join in on solving the issue?”
  • “I really believed in this approach, but it’s clear that the results aren’t confirming our hypothesis. Maybe it’s time to dig a little deeper into what’s not working, and apply those learnings to construct a new plan.”
Tips banner Feedback

Tips for delivering critical feedback

The best practices of delivering negative feedback are much the same as delivering any kind of feedback, but there are some additional things to keep in mind.

  • Give yourself a buffer to regulate your own emotions and prepare.
  • Ask a trusted colleague to be a sounding board if you feel uncertain.
  • Discuss actions and behaviours, not personality traits.
  • Focus on the outcome of actions, and assume positive intentions.
  • Use clear language, avoid generalizations, and stay focused on the topic at hand.
  • Be direct in your delivery; don’t take a roundabout approach.

Part of coaching your team members is challenging them in a way that’s supportive and helps them grow. This is one of the incredible things about being a true leader, so keep your eyes on the main objective: developing a happy, high-performing team.

Building a feedback loop with employees

It’s important to have feedback sessions with employees on a regular basis to coach their development, but the tricky part can be what comes after. You want to see that your team members are putting your feedback into action, and continuing to build on it after the conversation. In other words, you want to create an employee feedback loop.

Each time you set an action item in a one-on-one, make a habit of adding it as a talking point for your next meeting. This will help you ensure follow-up, and help employees see their own growth.

Officevibe helps you hold one-on-ones that produce real outcomes, so you can keep the wheel of feedback turning. Not only that, you can track employee engagement on an ongoing basis and uncover insights from your team using an employee feedback survey. Making feedback a part of everyone’s day-to-day helps build a feedback culture on your team, so everyone feels heard and valued.

Giving feedback doesn’t have to be frightening. When we begin to see it as the gift that it is, it helps build on our strengths and develop our skill sets. Make time for employee feedback, and approach these exchanges with care, empathy, and a commitment to bettering both your employees and yourself.

Setting employee goals can be tough, even for the best managers. How do you make sure they stick? How do you give employees agency in their own development? And how do you make sure employees across your organization are on the same page? There's a lot to consider and it can feel overwhelming.

Luckily, there are great frameworks set in place to take the guesswork out for you and best practices to keep you on track. These goal-setting tips are sure to help you set meaningful, attainable employee goals for every member of your team.

Why is it important to set employee goals?

If you want to build an aligned team where everyone has a good understanding of where things are headed, and why those objectives are set in place, you need to add goal setting to your toolkit. It's what sets exceptional teams apart and ensures long-term individual and collective success.

Setting meaningful goals from the top down helps by:

  • giving employees common objectives and helping everyone focus on what's important to the team and company.
  • cutting through the clutter, reducing unnecessary stress, and enabling employees at all levels to achieve more in less time.
  • bringing clarity to team members' individual roles and responsibilities, leading to higher job satisfaction.
  • improving confidence, morale, and overall employee engagement for all when goals are achieved.

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How to start your employee goal-setting journey

When it comes to setting goals, the first step is to choose a goal-setting framework to follow. While there are a few to choose from, OKRs are our new favorite at Officevibe. You'll soon see why.

What are OKRs and how do you set them?

OKRs stands for Objectives and Key Results. Objectives are the big-picture goals you want your team members to achieve by the end of the quarter or year. Key results are specific metrics that help you track whether they're meeting their objectives. It's important that these two things align with each other – otherwise, you may just be wasting time.

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Employee goal-setting examples using the OKR framework

OKRs are written as follows: I will [objective] as measured by [key result].

Here's how they come to life in practical ways:

Example 1: I will improve our website user experience by the end of the year, as measured by a 15% increase in traffic, a 20% decrease in bounce rate, and a 30% increase in MQLs.

Example 2: I will improve our customer experience by the end of Q2, as measured by an increase in net promoter score from -5 to 30, a 20% increase in purchase rate, and a maintained customer acquisition cost under $15.

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OKRs make it easy for employees to understand what's expected of them and how their work contributes to the company's goals. When everyone shares the same understanding of how their own goals and work relate to the company's mission, it's easier for everyone to feel invested in their role – which leads to happier employees who want to do great work.

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Setting great OKRs with a goal-setting software

The goal-setting tool on Officevibe, designed with the OKR framework in mind, allows you to create organizational, team, and individual goals to propel your entire company forward with specific and measurable goals.

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Officevibe - Goals OKR Tree View
Goal setting for your company, teams, and employees in Officevibe

9 Tips for more effective goal setting

Once you’ve decided on your goal-setting process and you’re ready to sit down with your employee, follow these employee goal-setting tips to make the most of your meeting.

1. Make goal setting a collaborative effort

First and foremost, you want to set goals together with employees. People want a say in their own development, and your team members will be more committed to achieving their goals when they contribute to defining them. Schedule a one-on-one meeting with your employee to outline some professional goals, together.

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Arrive prepared: Set some talking points in your meeting agenda, like discussing your team goals and company objectives. Ask your employee to reflect ahead about where they’d like to feel more challenged or what skills they’d like to develop more.

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2. Tie goals back to your mission

If your employee’s goals are not aligned with your business’s strategic plan and overall mission, you may be misallocating resources or missing out on a huge opportunity. Engaged employees want to feel like they’re contributing to the success, growth, or evolution of the company. If they can tie their work directly to a global company outcome, they’ll feel valuable to the organization.

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Outline broader KPIs: To create a culture that fosters goal setting, it's essential to have a clear vision of where the company is going and how each employee can contribute to that vision.

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3. Set goals that are SMART

Smart goals are Specific, Measurable, Attainable, Relevant, and Time-based. Always keep this acronym in mind and check that the goals you set with employees fit. By doing this, employees will have concrete guidance and clarity on what's expected of them.

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Double down: You can't go wrong with using the SMART framework in parallel with OKRs. You can do this by having employees write their objectives and key results, and cross-referencing them with a SMART checklist.

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4. Look to examples for inspiration

If you’re not sure how to properly formulate an employee goal, try looking at some employee goal setting examples. Whether you’ve set lots of employee goals, never set employee goals, or haven’t set employee goals in a while, this is a good place to start. It will spark your inspiration and help you understand the key components that make up a well-structured goal.

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Double down: You can't go wrong with using the SMART framework in parallel with OKRs. You can do this by having employees write their objectives and key results, and cross-referencing them with a SMART checklist.

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5. Set goals that are attainable…

Ambitious goals can help push your employees to reach their full potential. But if it’s too ambitious to the point of being an unattainable goal, it can have the opposite effect. When employees get discouraged or start to question their abilities, it can really impact their motivation levels and morale. So don’t hesitate to scale a big goal back a little if necessary.

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Scope it down: When you and your employee come up with an idea for a goal, try breaking it into smaller goals. Ask them how they could outline their goal in a timeline, or what steps they would take to achieve it.

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6. …but keep a little challenge

On the other hand, you don’t want to set a goal that’s so easy that your employee doesn’t have to work for it. Employees should feel challenged by their goals, but in a way that’s exciting rather than overwhelming. It should be seen as an opportunity for growth, skills development, or career advancement. This is sometimes called a stretch goal.

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Build it up: When you have a goal idea, try expanding it a little to make it bigger. Ask your employee how they could take it to the next level, what they would do next after achieving it, or what greater goal they could contribute to.

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7. Play to each employee’s strengths

Everyone has different strengths, and the best goals are the goals that will build those strengths up. Whether it’s their technical skillset, area of personal interest, or natural abilities, try to incorporate employees’ strengths into their goals. At the end of the day, everyone’s personal ambitions, motivators, and work ethic are unique, so their goals should be, too.

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For example: An employee with strong communication skills could have a networking goal. Or, an employee who enjoys learning could register for a course on a relevant topic to the industry or field.

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8. Develop their weaknesses

Helping your employees overcome weaknesses through goal-setting can be just as empowering as further developing strengths. With the right structure, an objective that tackles something your employee is not so great at will not be daunting. A little improvement can also result in a whole lot of confidence.

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Buddy system: People often learn best from other people. For a great learning opportunity, consider pairing teammates up that complement each other's strengths and weaknesses.

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9. Set employees up for success

Employee goal setting is one part of the equation. But it’s not enough to just help your employees set goals, you also need to help them achieve those goals with an action plan. Make sure you’re giving your employees everything they need to hit their key result or objective. Whether that’s additional resources, training, new software or technology, a coach or mentor, or something else.

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Define goal success: When you’re setting goals with an employee, ask them what they would need to achieve them. Determine together what it will take, and how you can get those things in place for them.

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Now that your employee’s goals are set, what should you do next?

Once you’ve chosen your framework and have had your conversation using our nine tips, the rest will come easily. You just need a bit of maintenance to keep your engine running smoothly all year long. Here’s what we recommend:

  • One-on-ones: Meet with your employees through regular one-on-one meetings for tracking progress on employee performance. Speaking about employee goals throughout the year also makes for seamless annual reviews when the time comes.
  • Action items: Assign action items after your one-on-ones to establish clear commitments and help your employees move one step closer to their broader goals.
  • Questions and blockers: Asking the right questions during your meetings will help you monitor your employee’s goal progress and unblock any obstacles that may be hindering their success.
  • Feedback: Give both positive and constructive feedback regularly so employees know where they stand with respect to reaching their goals.
  • Adapt and adjust: Sometimes team and organizational priorities shift or even change altogether. The beauty of great OKRs is that they’re flexible. When strategic business goals change, you can easily adjust your targets as needed.

You’re set for successful goal setting!

No matter what approach you take, these tips will help you with successful goal setting for every employee on your team. Use them to make every short-term goal and long-term goal achievable and motivating.

As a people manager, your ability to guide and mentor employees makes all the difference. And a big part of keeping those coaching and feedback muscles active is having regular one-on-one meetings with your direct reports. 

But quality is just as important as quantity. According to Gallup, 80% of employees feel that meaningful feedback is a major factor of engagement —  but only 16% report that their last conversation with their manager was meaningful. So ask yourself: Are you making the most of those one-on-one conversations? Are you setting clear enough objectives to make the time you spend with employees productive? And is the meeting agenda tailored towards growth?

Goal-driven meetings help maximize the time you have with employees so conversations lead to real results. Goals provide direction — they ensure every next conversation focuses on improvement and act as historical notes to make performance reviews even more effective.

So, managers, keep reading! This article is full of success-driven goal ideas for your own one-on-one meetings, as well as tips to build trust with your employees.

What's in this article

Why regular one-on-ones are important

A one-on-one is a meeting between two individuals working together at an organization. While one-on-one meetings can be between peers or leaders (or any mix of two people, really), the most common (and important ones) are between managers and their direct reports. That's because employee-manager relationships are some of the most critical to nurture.

How come? For starters, regular conversations with employees help managers ensure every individual has what they need to do their best work. They also create bonds and trust-building moments, which are crucial to establishing effective leadership. Collectively, regular touch bases help drive entire teams toward success. 

Benefits of effective one-on-ones 

Digging deeper into the benefits of one-on-one meetings, it’s easy to see how goal-driven one-on-one meetings are a win-win for both managers and employees. When properly planned and with purpose, one-on-ones help:

  • Set expectations: One-on-ones provide great opportunities to align on goals and clarify roles and responsibilities. This helps build a more autonomous, high-performing team so managers can step back and focus on leadership and strategy.
  • Boost confidence: Regular touchpoints help build managerial skills and leadership abilities. Over time, problem-solving becomes second nature, and managers are better able to guide employees in the right direction.
  • Delegate work: Leading successful teams means delegating work to the right people. One-on-ones help managers decide who's best for the job, who’s willing to learn, or who’s got the capacity —  freeing up their own pipeline for more strategic work.
  • Create a safe space: Employees who trust their managers are more comfortable discussing issues with them. One-on-one meetings can provide a safe space for employees to ask questions, raise flags, and address challenges so they don’t feel stuck or disengaged.
  • Build human connections: It's nearly impossible to build rapport with people you don't connect with regularly. Having dedicated and recurring time slots to speak with each team member individually fosters connections and builds trust.
  • Discuss career growth: One-on-one meetings provide employees the chance to discuss professional development. Managers can make employees feel valued, support them in their career ambitions, and ultimately improve their engagement levels.

7 essential one-on-one meeting goals

Without an established purpose, meetings can feel like wasted time. This can lead to employee disengagement, hinder a manager’s own performance management, and even stall an employee’s career development. All in all, goals are key to every meeting.

While there’s no magic formula, there’s no need to start from scratch either. Below are seven essential one-on-one goals to make the most of manager-employee check-ins:

1. Relationship building

Research shows a positive correlation between employees who have strong relationships with their managers and their productivity at work. This is why positive employee-manager relationships are critical to developing high-performing teams.

One-on-one meetings are one of the best ways to get to know your employees, build relationships, and maintain personal connections. They give managers a chance to actively listen to employees, understand their problems, and support them where they need.

Examples of relationship-building goals to set for your next meeting:

  • Get to know your team on a personal level: Spend time discussing non-work-related topics to understand your employees' interests, hobbies, and personal lives.
  • Schedule regular check-ins: Schedule consistent one-on-one meetings ahead of time to ensure continuous communication and demonstrate your commitment as a manager.
  • Actively listen: Practice active listening by paraphrasing and summarizing the employee's points during discussions, showing that their input is valued and understood.

Questions to build solid work relationships:

  • What is currently energizing you outside of work?
  • How can I better set you up for success in your role?
  • What can I do to improve your overall happiness at work?

According to Harvard Business Review, a big predictor of a one-on-one’s success is the amount of time an employee talks — ideally between 50% to 90% of the meeting. As a manager, you should tailor questions and prompts to get your employees talking.

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2. Employee engagement

The importance and benefits of employee engagement can’t be overstated. People want to feel connected, motivated, and appreciated. Engagement is complex and can be impacted by an array of factors, including job satisfaction, recognition, and well-being. So naturally, measuring and acting on engagement takes time and dedication — making it a perfect objective for a series of one-on-ones with your direct reports.

Individual conversations with employees are a great way to gauge people’s engagement levels because they allow you to collect useful qualitative information. They're the perfect time to ask open-ended questions to better understand what motivates (or demotivates) the people on your team.

Examples of employee engagement goals to set for your next meeting:

  • Identify motivators: Ask employees about what aspects of their job they find most fulfilling and exciting, and explore ways to incorporate more of these elements into their roles.
  • Recognize efforts: Make a point to acknowledge and celebrate employees' contributions and achievements, reinforcing their sense of value and commitment to the organization. Doing so at the beginning of the meeting sets a positive tone!
  • Solicit feedback: Encourage employees to share their thoughts on workplace culture, processes, and their roles throughout the meeting.

Questions that help you engage employees

  • What do you enjoy most about your role?
  • What kind of projects would you like to work on this upcoming quarter?
  • Are you currently struggling with anything? If so, how can I help?

🎯 Reach this goal quicker with an employee engagement solution. Keep track of one-on-one meetings and supplement them with regular engagement surveys, so you can measure trends and fluctuations over time.

3. Career development

Having a clear career path and goals that align with this vision helps employees feel like they’re moving in the right direction. People want to know that they have room to grow within their team and the company.

Some managers use one-on-one time for career chats. Dedicating time to discuss professional development and self-improvement helps employees stay engaged and invested in their work. It also lets them know you care about their growth and are committed to supporting their success.

Examples of career development goals to set for your next meeting:

  • Have career path discussions: Explore your employees' long-term career aspirations and identify opportunities that align with their goals to build a relevant development plan.
  • Discuss skill development: Chat about specific skills or knowledge areas employees wish to develop so you can provide them with the right resources or opportunities for training and growth.
  • Identity mentorship opportunities: Ask employees if they have any role models within the company. Together, consider who can provide guidance, advice, and support in their career progression.

Questions to support career growth

  • What skills are you looking to build in the next year?
  • What are your upcoming career goals?
  • How can I best support you to achieve these goals?

Not sure how to bring up someone’s future career path or connect it with the team goals? This career development talk template can guide you.

4. Feedback goals

Feedback is crucial for achieving goals faster.  So, most employees really appreciate when their managers take the time to provide constructive feedback — in fact, many would like it more often!

One-on-one meetings are one of the best settings for feedback. It comes with the territory of being a coach and is an important practice to prepare for upcoming bi-annual or annual performance reviews.

Examples of feedback goals to set for your next meeting:

  • Provide constructive feedback: Make sure to provide specific, actionable feedback on recent projects or tasks, so employees walk away with a clear understanding of how to improve next time.
  • Ask for feedback: Encourage a two-way feedback culture by inviting employees to share their own thoughts on your management style and how you can better support them.
  • Prep for performance reviews: Use one-on-one meetings to also review performance so there are no surprises during formal evaluations.

Questions to spark a feedback loop

  • Have I given you any feedback recently that you'd like me to further explain?
  • Are there any projects you would like me to give you more constructive feedback on?
  • Do you have any constructive feedback about my management style?

Track your feedback: Make sure you take notes in every meeting and set action items you can follow up on. One-on-one software like Workleap Officevibe allows you to store all your meeting notes in one place, so when annual performance reviews come along, your prework is a breeze.

5. Solution-oriented goals

It's important to identify and address any current challenges your employees might be facing. These could be related to their workload, team dynamics, or external factors affecting their performance. One-on-one meetings are a safe space to discuss these issues and find solutions together.

Employees might not always bring up a problem outright — but there are many ways to prompt them in to understand where they might be struggling. As a manager, let them know these discussions aren’t about laying blame but about finding solutions.

Examples of goals to address current challenges:

  • Identify any problems: Talk openly with employees about issues you’ve observed and work together to articulate the root challenges.
  • Allocate resources if needed: Determine what extra support or adjustments are needed to help employees overcome these challenges.
  • Create an action plan: Even if just to outline the next steps, developing a clear, actionable plan together allows the employee to walk away from a meeting with a tangible solution.

Questions to help uncover and address challenges

  • What challenges are you currently facing in your role?
  • Are there any obstacles hindering your progress on current projects?
  • How can I help you overcome these challenges?

Action plans are only effective if there’s a follow-up on progress — so make sure that’s part of the next agenda. As part of performance management, every one-on-one meeting should touch base on the last meeting and any changes that occurred.

6. Recognition goals

Regularly acknowledging and celebrating your employees' achievements helps boost morale and motivation. Even a quick shoutout has a big impact. These moments of praise not only reinforce positive behaviors at an individual level but also encourage a culture of recognition across the whole team.

However, not everyone likes to receive recognition in the same way. Some employees thrive on public praise, while others prefer private acknowledgments. As a manager, it’s important to understand each team member’s preferences to make sure your praise lands perfectly.

Examples of recognition goals to set for your next meeting:

  • Personalize your praise: Recognize a recent achievement and add a personal touch that reflects the individual's unique contributions and preferences.
  • Acknowledge progress since your last meeting: Reference a recent struggle or challenge to make this meeting’s praise that much more impactful and relevant.
  • Celebrate a milestone: This might not be possible for every meeting, but underlining important milestones, like a work anniversary, shows a manager pays attention.

Questions to understand how your employees like to receive recognition

  • What recent accomplishments are you proud of?
  • Is there any particular success you’d like to highlight?
  • How can we celebrate your achievements as a team?

Peer-to-peer recognition is super impactful. Managers should lead by example and encourage their teams to share messages of appreciation with their colleagues. Over here, we like to send out Good Vibes!

7. Goals to set future goals

Goal-setting one-on-one goals? How meta! But seriously — managers can use one-on-one meetings to set and review short-term and long-term goals with their employees.  This puts their ongoing efforts in the context of the bigger picture — ensuring they have a clear direction and understand how they, as individual employees, contribute to the team and company’s objectives.

Of course, managers can lead goal-setting discussions. But the best future-looking goals are ones that are co-created. Rather than telling your employees what their next goals are, do this exercise together. They’ll feel that much more engaged to accomplish them!

Examples of goal-setting goals to set for your next meeting:

  • Set clear objectives for next meetings: Set specific, measurable, achievable, relevant, and time-bound (SMART) goals so it’s easy to analyze their progress.
  • Check that personal and team goals are aligned: Are the current tasks set up to help employees meet both broader team objectives and their own personal goals? Take a moment to ensure there’s alignment.
  • Set up some incentives: Incentives, like a day off when employees reach the halfway milestone, can motivate them to continue working towards their long-term goals.

Questions to set future goals

  • What are your key priorities for the next quarter?
  • How do you see your role evolving over the next year?
  • What support do you need to achieve your upcoming goals?

Do you know about the OKR method? OKRs stand for “objectives and key results” and are used to set goals with measurable results that get everyone on the same page.

How to set realistic one-on-one meeting goals (with your direct reports)

Before scheduling recurring one-on-one meetings with all your team members, establish what you’re both looking to get from them. Based on these goals, you can work together to create meeting agendas and set talking points that will help you really drive those desired results.

One-on-one meetings are a time to get a status report, tackle challenges, give feedback, track employees’ career goals, and delegate tasks. That’s a lot, so pinpointing what your short-term and long-term goals are will help you keep your one-on-one conversations focused.

With the broader goals outlined above in mind, you can set more specific goals for your one-on-one meetings. These could be the same for every employee on your team or different based on their individual aspirations and roles in the team. For example, one employee may be keen on meeting specifically for feedback and coaching. Others might prefer to spend their time discussing their career aspirations and goal progress.

Steps for setting (and achieving) great one-on-one meeting goals

Setting clear goals for your one-on-one meetings is crucial to ensure that each session is productive and valuable. Follow these steps to help both you and your direct reports have more meaningful meetings:

  1. Set your goal: You may choose to set a new goal each week or spend a few weeks focusing on the same goal. Check in at the start of every meeting to make sure you’re on the same page and know how you want to use your time.
  2. Identify milestones: Define success and set some milestones so you can assess and track if you’re meeting your goals with your employees. Follow up frequently to see when it’s time to move on from your current goal or goals, or when you might need to spend more time covering a certain topic.
  3. Take notes: Have a dedicated space for meeting notes, whether it’s a static doc or a tool for one-on-ones. This will help you arrive prepared at every meeting without adding to your workload.
  4. Use a meeting agenda: A one-on-one meeting template keeps you on track to cover the most important talking points and make the best use of your time. You can even collaborate on the meeting agenda with your direct report so you can establish the primary goal of your meeting together.
  5. Follow up: Make a practice of following up. Each time you wrap up, add an agenda item for your next one-on-one so you always follow up on commitments.

Interesting fact: Did you know that employees who feel heard are 4.6 times more likely to perform their best work? By creating an environment where employees feel comfortable sharing their thoughts, you not only build trust but also significantly enhance overall team performance.

Techniques to build trust with your employees

Building trust and creating a safe space are keys to open, honest communication — and incorporating these objectives is essential for effective one-on-one meetings!

Here are some techniques to help you achieve this with your employees:

  • Use one-on-one templates: Structured templates help standardize the meeting agenda, ensuring all critical points are covered and every employee can benefit from the same consistency. Employees will also feel more comfortable walking into each meeting when they know what to expect and how to prepare. 
  • Use anonymous employee surveys: Anonymous surveys can help gauge employee sentiment and gather honest feedback. Surveys can reveal issues that employees might be hesitant to bring up in person at one-on-one meetings, allowing managers to address concerns proactively.
  • Create feedback loops: Establish continuous feedback loops where employees can give and receive feedback regularly. Most office cultures thrive with this feedback mindset, which fosters openness between employees and managers and pushes for continuous improvement.

Turn one-on-one goals into productive meetings and high-performing teams 

With so much distraction in our lives, setting one-on-one goals will help you stay on track, organize your time and resources, and support a thriving team. This way, you can run more effective meetings with your team members and make the best use of everyone’s time. 

Managing this process doesn’t have to be manual. There's some really user-friendly performance management software out there to help managers integrate these techniques seamlessly into their day-to-day. Plus, they provide a centralized hub to track progress, document discussions, and automate follow-ups — ultimately leading to more effective and meaningful one-on-ones.

One-on-one meetings that consistently focus on growth, development, and performance create a continuous dialogue that supports comprehensive performance reviews. By maintaining regular and goal-oriented discussions, managers can track progress, address challenges promptly, and provide ongoing feedback, making performance reviews more meaningful and less daunting.

So — what will your next one-on-one meeting goal be?

Part of a manager's role is connecting their team’s efforts to the broader mission of the company and guiding them along the way. This is especially true in the era of remote work, where ensuring alignment for each team member is as important as ever.

What makes attaining success possible? Team goals that are purposeful, attainable, and aligned with the bigger picture. This comes as no surprise, as 70% of employees report a sense of purpose through their work and, as McKinsey quotes:

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The goal-setting conversation can be a powerful unlock to bring purpose into work and connect the individual to something larger than themselves.

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As leaders, the crucial task of team goal setting falls on your shoulders — it’s your responsibility to establish what needs to get done, what tasks to delegate to whom, and how to bring everyone together to meet every objective.

This article covers everything managers need to set the right team goals. It not only covers why team goals are crucial for business success but also useful steps for setting effective goals with context examples to help guide you in your own goal-setting strategies.

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The importance of team goal-setting for business success

When employees have a clear understanding of company objectives and how their work collectively contributes to reaching these, they become an aligned, motivated, and higher-performing workforce — exactly what drives business success.

Think of your team as your own version of The Avengers. Each with a unique skill set, able to come together thanks to a shared mission. This, obviously, doesn’t just happen out of thin air. It takes a dedicated effort at the leadership level to define this mission, with clear goals and tasks delegated to the right individual.


By setting clear, meaningful, and SMART team goals, managers ensure their employees understand the value of their work and how their efforts connect with their organization's bigger picture. Effective team goals support other aspects of performance management too — like team alignment, task prioritization, development and coaching, strengthening collaboration, as well as maintaining healthy team dynamics.

The benefits of setting team goals

Setting team goals creates a roadmap for success that everyone can follow. They set the stage for collective achievement, which in turn helps set individual goals.

When done right, team goal-setting brings a load of value to managerial objectives — but also has a tangible impact on the team's performance and the employee experience. Benefits of team goal setting, for both managers and employees, include:

Team goals establish accountability

When everyone knows what's expected of them, it's easier to hold each other accountable. Clear team goals ensure that every team member stays on track with their responsibilities to collectively contribute their best — preventing one employee from unintentionally veering off track and impacting the rest of the team negatively.

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Manager tip: To keep everyone on the team accountable, set a goal for each team member to complete weekly status reports on their tasks and progress, which will be reviewed in the team meeting every Monday. This should motivate each employee to hold their end of the stick, so as not to let their colleagues down.

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Team goals improve team cohesion

It’s easier to come together through a shared purpose. Team goals are shared goals, and they create a sense of unity within a team. When each team member works towards common objectives, it strengthens collaboration and builds stronger relationships, too.

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Manager tip: Organize a monthly team workshop where team members collaborate on a common project or problem-solving activity, aimed at enhancing teamwork and communication. You can use a hypothetical example for this exercise — but by using a real-life challenge the team is currently facing, you kill two birds with one stone!

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Team goals increase motivation

Clear and meaningful goals provide direction and purpose. Employees need clarity on the steps they need to take to meet expectations in order to work with confidence. Also, when team members understand the impact of their work, they are more motivated to give their best effort collectively.

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Manager tip: Break down team goals vs individual goals and responsibilities — and paint the bridge that connects the two. During team meetings, acknowledge everyone’s individual contributions, and how they collectively impact the team goal progression.

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Team goals enhance project outcomes

Setting specific goals for projects not only helps focus team efforts and resources but also provides context to said team efforts. Projects that benefit from clear team goals see better results, as they tend to be completed more efficiently and meet their intended outcomes.

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Manager tip: Tune in to what’s worked. Effective project-specific team goals can provide lessons and a great team goal-setting template for future projects. Your team might agree that a certain team goal really helped complete a past project and is worth applying again to the next one.

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Types of team goals

Understanding the different types of team goals can help managers set the right ones for their team. Each type serves a unique purpose and can drive different aspects of team performance and collaboration.

Of course, the variety of actual team goals possible is endless — each can be their own, depending on the industry, objectives, project, and team!

Performance goals

Performance goals can focus on improving both individual and team performance. This could mean goals that look to increase sales figures, enhance customer satisfaction scores, or boost productivity.

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A performance team goal looks like this: Increase the team's quarterly sales revenue by 15%, with each team member contributing to specific sales targets.

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Collaborative goals

Collaborative goals, or collaboration goals, aim to improve teamwork. Examples of team collaboration goals include improving continuous communication within the team or increasing the frequency of team-building activities.

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A project-specific team goal looks like: Finalize the design of the new software application by the end of the month, ensuring all initial testing and feedback rounds are completed.

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Project-specific goals

Project-specific goals can have a performance or collaborative focus but are tied to projects and initiatives. These usually involve meeting project deadlines, achieving key milestones, or a team delivering specific results — anything that contributes to the project's success.

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A project-specific team goal looks like: Finalize the design of the new software application by the end of the month, ensuring all initial testing and feedback rounds are completed.

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6 team goal-setting objectives (with examples)

Now that we’ve established the types of team goals there are, let’s talk about team goal objectives. Managers don’t just set goals for the sake of setting goals, after all! Knowing how to set team goals is also about making sure their objectives are aligned with organizational objectives.

Below are some common team goal objectives, with helpful examples to guide you:

#1. Achieving project milestones

Managers can set goals to reach specific project milestones — like completing a research phase, developing a prototype, launching a digital product, or finalizing a project report.

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Team goals with project achievement objectives:

  • Complete the initial research phase of the new marketing campaign by the end of Q2, ensuring all relevant data is collected and analyzed.
  • Finalize the beta version of the software update and have it ready for internal testing by the first week of the next quarter.
  • Launch the new customer feedback system within three months, including training for all relevant staff members.

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#2. Improving team communication

Crucial to internal process success, managers can also set goals to enhance the frequency and quality of communication within the team. These can look like holding weekly check-ins, implementing a new communication tool, or improving feedback mechanisms.

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Team goals with communication improvement objectives:

  • Implement a new team collaboration platform (like Slack) within the next month to streamline communication.
  • Schedule bi-weekly team meetings to review progress and address any communication barriers, starting next week.
  • Create a shared document repository by the end of this month to ensure all team members can access and contribute to project documents easily.

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#3. Enhancing team productivity

Managers can also establish team goals that aim to increase overall productivity — like reducing time spent on specific tasks, streamlining workflows, or incorporating new productivity tools into the day-to-day.

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Team goals with productivity enhancement objectives:

  • Reduce the average time taken to complete standard tasks by 15% over the next quarter by optimizing workflows and using automation tools.
  • Implement a new project management software by the end of the next month to better track progress and manage workloads.
  • Establish a daily stand-up meeting protocol within the next two weeks to ensure everyone is aligned and aware of their daily priorities.

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#4. Boosting innovation

By encouraging team members to propose new ideas and solutions through innovation goals, managers nurture a culture of creativity, initiative, and problem-solving within their teams.

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Team goals with innovation objectives:

  • Conduct quarterly innovation brainstorming sessions, during which team members propose new ideas for better processes. Implement at least one new idea each quarter.
  • Develop a dedicated innovation lab where team members can experiment with new technologies and approaches, aiming to generate at least three viable pilot projects within the next six months.
  • Establish an innovation mentorship program that pairs junior team members with senior staff to work on innovative projects, launching at least two new initiatives by the end of the year.

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#5. Improving performance quality

Managers can set team targets to reduce the number of mistakes — be it about performance or output outcomes like product defects — by attaching specific metrics like a certain percentage range within a clear timeframe.

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Team goals with quality improvement objectives:

  • Achieve a 95% customer satisfaction rate for all support tickets resolved within the next quarter.
  • Reduce product defects by half over the next six months by introducing a new testing process.
  • Increase the accuracy of data entry by 15% within the next quarter through additional training for team members.

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#6. Expanding team skill sets

Lastly, managers can encourage continuous learning by setting team goals for everyone to complete certain training courses or certifications relevant to their roles. These not only support individual development but also strengthen collective skills.

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Team goals with skills expansion objectives:

  • Enroll team members in one professional development course related to their role within the next quarter, ensuring completion by the end of the next quarter.
  • Hold monthly skills workshops where team members can share knowledge on specific tools or techniques, fostering a culture of continuous learning and skill enhancement.
  • Achieve certification in a new industry-relevant technology for at least 50% of the team within the next six months, so the team stays current with industry trends and advancements.

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8 steps to establishing effective team goals

Whether you’re already a team goal-setting expert, or this is your first time establishing a team goal-setting strategy, we’ve got a handy blueprint that helps managers avoid starting from scratch every time.

Check out our short, sweet, practical guide on simplifying the foundations of solid goal setting so you can raise your game and get better results!

Step 1: Understand your organizational and department OKRs

While this step might seem obvious, it’s essential for managers and employees to have a clear and comprehensive understanding of the organization's goals (also referred to as business objectives) and grasp the company’s bigger picture, so everyone’s on the same page.

We suggest OKRs — key objectives and results — as a framework to get started. OKRs are a collaborative goal-setting method used by (and for) teams and individuals to design purposeful goals that can be tracked and measured. The trick is to use organizational OKRs as the reference point for all future team goals.

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Questions to help stay aligned with organizational goals:

  • Is the team clear on organizational OKRs? Do we need a refresher?
  • Does anyone from the team have a creative interpretation of organization OKRs that could be helpful for the rest of the team?
  • Have organizational OKRs been recently reviewed? Are they up to date?
  • Do we have quarterly or yearly organizational OKR review sessions planned?

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Step 2: Host collaborative goal-setting sessions

Once everyone has a shared understanding of the bigger picture, the next step is for managers to establish the who, what, when, and how of team efforts. To do that in a way that certifies buy-in from employees and generates the best ideas, managers should involve the whole team in setting these goals. Collaborative sessions are one of the most effective team goal-setting activities out there!

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Questions to pose during goal-setting sessions:

  • What areas of the company strategy do we see ourselves reflected in?
  • Where can we have the greatest impact as a team?
  • Which KPIs does our work contribute to directly?
  • Which KPIs does our work contribute to indirectly?
  • What sub-metrics of company KPIs is our team responsible for?

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Narrowing down where to direct collective focus helps managers (and team members) create clearer goals and more effectively prioritize team initiatives.

Having a centralized location for team members to refer to collective goals promotes transparency and keeps them front-of-mind for everyone. Officevibe's goals and OKR tool make team goals easier to access and align with business objectives and individual employee goals.

Step 3: Build team goals aligned with organizational objectives

Now that everyone is aligned on the bigger picture, and part of the goal-setting process, the next step is to set the team goals — ensuring they’re in direct alignment with the larger company objectives.

This alignment not only helps in maintaining a clear focus for collective efforts but ensures that every team member understands the value of their contribution to the overall success of the business. By regularly reviewing and adjusting team goals to stay aligned with any changes in organizational priorities, managers ensure team efforts never veer off track.

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Questions to ask to keep team goals aligned:

  • Does each team goal directly or indirectly contribute to organizational goals?
  • Are team goals priorities aligned with organizational priorities?
  • Are there regular team goal review sessions scheduled?

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Step 4: Apply the SMART criteria for team goals

Apart from comparing against OKRs, it's a great idea to also crosscheck team goals against the SMART goal framework — ensuring all goals are specific, measurable, attainable, relevant, and time-bound.

To get started, managers can come up with the first iteration of goals for their teams, layering and fine-tuning them until every SMART criterion is met. This ensures every single team goal is comprehensive and performance-driven — which will make stakeholders extremely happy!

Questions to ensure you’re following the SMART framework:

  • Specific: What end result are you looking to achieve? Is it specifically defined?
  • Measurable: Can you measure the success of this goal with data? How will you measure it?
  • Attainable: Is this a realistic goal to set? Do you have what it takes (resources, knowledge, skills, support) to achieve success?
  • Relevant: Is this goal aligned with your team and the company’s broader objectives? Will it bring relevant value to your organization?
  • Time-bound: When do you plan to achieve this goal? Is it the right time to do so?

Step 5: Get feedback, iterate, and maintain alignment

Great team goals are shaped by the input of everyone on the team — and maybe even other company stakeholders, like senior leaders and other managers. Managers should tap into collective knowledge and perspectives to sense-check that they’re truly aligned with team realities. Feedback is also a great way to get everyone feeling inspired and motivated to achieve these goals together — as it gives participants a natural sense of ownership and participation.

How often should team goals be adjusted? As needed! By having regular touchpoints, managers ensure their goals and strategies remain aligned, agile, and relevant. Things shift quickly in business — so you want to be sure to hold down your team with a solid sense of direction.

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Questions to ask for feedback on team goals:

  • Are the goals realistic and achievable given our current resources and constraints?
  • Do these goals align with our team’s strengths and areas of expertise?
  • Is there anything that might hinder our progress toward these goals that we need to address now?
  • How can we improve our approach to achieving these goals based on past experiences?
  • Do the goals inspire and motivate you to perform at your best?

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Step 6: Turn team goals into action items

Once team goals have been established and the team is aligned, it’s time for managers to translate these goals into tangible action items. This step is one of the most exciting, as it allows employees to directly connect their individual work with the team's objectives.

Have a brainstorming session with your team to come up with ideas for how you’ll all meet shared goals, deciding which ones you’ll tackle together and who’ll take on specific tasks over others. Remember: Adaptability and flexibility with timelines and workflows are essential to making sure the work gets done without compromising quality — and without overloading anyone.

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Team brainstorm agenda template (1.5 hours)

  1. Check-in with the team, get started with a fun icebreaker, and describe the purpose of the meeting. (5-10 mins)
  2. Review organizational goals and let team members ask any questions they may have. (5-10 mins)
  3. Kick off the discussion by talking about how everyone can play into their strengths and have the greatest impact. (10-15 mins)
  4. Provide a recap of previous goals, wins, and challenges. (5-10 mins)
  5. Have a team goals brainstorm and recap where everyone contributes their ideas on a whiteboard or virtual tool. (30 mins)
  6. Wrap it up and provide the next steps. (5-10 mins)

Repeat this process every quarter or each time there are important shifts within your organization or team.

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Step 7: Monitoring and evaluating team performance with KPIs

Managers should have weekly or bi-weekly team meetings to look at team goal progress — as well as have individual check-ins where team goals are discussed more granularly. Make sure everyone is well-equipped to measure progress with clear key performance indicators (KPIs) and targets, and the necessary tools to track these metrics easily.

Scheduling dedicated, recurring moments to review what’s in the pipeline, and flag any potential roadblocks or risks, will ensure progress tracking opportunities don’t get forgotten when times get busy. Look to AI for extra help — automated team progress reports are also a simple yet efficient way to keep the team in the loop without having to think too much about it.

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Team goal KPIs examples:

  • Overall task performance
  • Individual task performance
  • Workload efficiency and distribution
  • Collective engagement score

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Step 8: Support your team in meeting goals

Being a supportive leader can make all the difference to a team. As a manager, you can empower each employee with a sense of purpose and ownership over their goals — helping them recognize opportunities, commend their efforts, and reassure them that you're always there to answer questions and provide guidance when needed.

Managers need to have their finger on the pulse when it comes to understanding a team’s reality, challenges, and concerns. Officevibe's anonymous feedback tool helps you keep a pulse on your team and facilitates safe exchanges between managers and employees, so you can spot issues early and direct your support where they need it most.

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Questions to ask your team in terms of support (but find more here):

  • Are you clear on our team goals and objectives?
  • Are you clear on your assigned tasks as part of our team goals?
  • Are there ways you feel I could better support you — be it mentorship, discussion time, or new tools?
  • Is there anyone from our team you feel you’ve learned a lot from and would like to work more closely with?

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Senior manager tip: Developing a coaching leadership style is a great way to align each employee’s personal goals with the company’s goals, and ultimately boost performance and amplify employee development.

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In-context: 15 team goal examples for managers

Now with the right step-by-step approach to setting effective goals, it’s time to put the theory into action and design your own team goals!

Remember, goals don’t have to be about performance — to help you navigate your goal-setting strategy, we've put together a selection of best-in-class team goals (that are specific, measurable, achievable, relevant, and time-bound) that you can pool inspiration from:

15 SMART team goals examples that you can use:

  1. Increase month-over-month client retention from 75% to 80% by the end of the third quarter.
  2. Produce at least one project in a format we’ve never tried each quarter.
  3. Create one list of team principles to simplify remote collaboration in the next month.
  4. Obtain a qualified lead score above 30% from all lead generation initiatives this quarter.
  5. Increase the team’s Relationship With Peers score by 1 point in Officevibe's employee engagement tool by the end of the month.
  6. Make a video to highlight team wins and share it with other teams in the next month.
  7. Increase traffic by 5% each month on the website home page.
  8. Reduce average request response time from 1 hour to 45 minutes in the next 3 months.
  9. Increase content velocity from 10 to 12 articles per month in the next quarter.
  10. Implement one initiative to improve recognition in the team in the next month.
  11. Plan or participate in regular team-building activities, at least once a month.
  12. Attend 2 industry conferences in the next quarter to grow the company's network.
  13. Earn a new certification for all team members by the end of the year.
  14. Gain 100 new social media followers in the next quarter.
  15. Reduce overtime by 20% by the end of the year.

Feel free to use these team goal examples as they are or tweak them to tailor them to your squad and work realities. Once in place, progress tracking will help you gain better momentum!

Challenges of team goal setting (and strategies to overcome these challenges)

Setting team goals can be incredibly rewarding — but it comes with its own set of challenges. Here are some of the most common obstacles managers might face (and strategies to overcome them):

  • Misalignment with organizational goals: Sometimes, team goals don’t perfectly align with broader company objectives. This happens more than you think — and is easy to correct if you regularly check in with senior leadership and ensure your team’s goals are in sync with the company’s mission and vision.
  • Lack of clarity: If goals aren’t clearly defined, team members might be confused about what’s expected of them. Make sure each goal follows the SMART criteria, and don’t hesitate to double-check that everyone has the same understanding.
  • Insufficient resources: Your team might struggle to meet goals if they lack the necessary resources, such as time, budget, or tools. Address this by assessing resource needs early and advocating for what your team requires to succeed.
  • Resistance to change: New team goals can sometimes be met with resistance, especially if they require changing familiar processes. That’s why team buy-in is so important. Overcome this by involving your team in the goal-setting process to ease them in from the start.
  • Tracking progress: Keeping track of progress can be challenging — especially with multiple goals with different KPIs. Implement regular check-ins and use project management tools to automate monitoring and progress reporting.

If any of these feel relatable — don’t worry, you’re not alone! Just remember: by proactively addressing these challenges, and nipping the issues in the bud, you’ll be able to set your team up for success (even if a few detours are needed).

What to do when goals aren’t met: Tips for managers

Not meeting team objectives can be disappointing for everyone — especially when your team has worked hard towards their shared goals.

Managers should leverage these moments of challenge to rally their teams. These times prove to be great opportunities to come together even more and use that collective determination to find solutions for the way forward.

Team retrospectives have the power to reveal what went wrong and set action items for how these learnings can be applied to even better team goals for the next time.

Questions to reflect on with your team:

  • What blocked our success as a team?
  • Were there external factors at play?
  • Is there something we could have foreseen but didn’t?
  • What have we learned through this experience?
  • How can we apply these learnings going forward?

You want to create a safe space where employees feel comfortable sharing their honest perspectives, so you can effectively move forward as a team. One way to facilitate this is by sending an anonymous survey where everyone can answer these questions without fear of being judged or facing conflict.

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The Officevibe Pulse Survey tool lets you build personalized team surveys to gather insightful and actionable feedback, and better understand your employees’ experience.

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Setting up your team up for success with the right tools and technologies

To build a motivated and high-performing team, each team member should have a sense of purpose in their role, and feel that their work has meaning — both as individuals and as part of a collective. But this magic only happens when everyone has a clear understanding of what’s expected of them and the value of their efforts.

Setting meaningful team goals that align with organizational objectives connects team members to the bigger picture, driving employee engagement and motivation. When team goals are clearly established and managers have team buy-in — then it’s a recipe for success. The steps and examples outlined in this article should contain all the tips you need to know to keep your team on track and motivated.

If you’re interested in taking team goal-setting to the next level, Officevibe’s goal-planning tool is what you need. Its features enable managers to engage and empower each team member through easy-to-follow goal-setting plans, where everyone can access a clear map of the bigger picture and the steps needed to succeed, as well as team dashboards to track their progress and hit their personal goals together.

Picture this scenario: It's the third time you've given the same feedback to an employee about a recurrent problem (say, about a missed deadline or lack of communication on a critical task) and you're running out of new ways to express constructive criticism. Sounds familiar? Everyone deserves a fair chance at gradually improving their performance, but managers don't want to sound like broken records either.

So what's the solution, here? While employees are accountable for the outcomes of their performance, it's a manager's responsibility to deliver employee feedback in a clear and effective way. Done right, even the most negative feedback can churn out positive outcomes.

Managers shouldn't shy away from feedback — employees crave it. In fact, almost a third of employees report wanting more regular feedback from their direct supervisors and peers.

Consider this article a manager's handbook to employee feedback delivery — the fundamentals of effective feedback, practical tips on providing employee feedback, and constructive employee feedback examples to help tailor your own.

What is employee feedback?

Before we discuss the theory, let's ensure we understand what effective employee feedback is and why it matters.

Employee feedback is a core part of continuous performance management and is key to organizational growth. Feedback conversations communicate observations and assessments about an employee's performance, along with recommendations by managers on the way forward. Thanks to feedback, employees have a better sense of direction in their work to enhance their performance.

Employee feedback is a valuable tool for professional development, recognizing strengths as much as areas for improvement. There are different types of feedback, from positive reinforcement to constructive feedback.

Types of employee feedback

There are many approaches managers can take when it comes to providing feedback to their teams. Whether it's positive feedback, negative feedback, or constructive criticism — each has its purpose. By understanding the nuances and benefits of the different types of employee feedback available, managers can tailor conversations and action plans to individual needs.

Ultimately, effective feedback is all about empowering employees and providing them with the right information on their performance so they can improve. It should be clear, supportive, and motivating.

Positive feedback

Positive employee feedback (often referred to as praise or recognition) is all about acknowledging what's going well to reinforce good behaviors or performance outcomes. Providing positive feedback is generally the easiest for managers to do!

Some positive employee feedback examples:

  • An employee has demonstrated exceptional initiative and problem-solving skills on a recent project, and you tell them that you recognize and value this during an in-person chat.
  • Your team pooled great effort to deliver a project ahead of schedule, and you tell them at the next team meeting what a good job they've done.

{emphasize}Pro tip: Going the extra mile on positive feedback

There are many ways to deliver positive feedback. It can be via verbal praise alone, but on certain occasions (when managers really want to make a statement), complementing the praise with a reward like a sweet treat or a half-day off incentivizes employees to keep excelling.{emphasize}

Negative feedback

Negative employee feedback is much less pleasant to deliver (or receive) than positive feedback. The goal of negative feedback, though, is to address areas of concern or performance gaps that require the employee's attention and improvement.

Negative employee feedback examples

  • An employee has been consistently late to meetings and you address how this is impacting team productivity.
  • A project delivered did not meet the company's quality standards and you provided this feedback to the team members involved.

{emphasize}Honestly? We don't recommend straight-up negative feedback.

While negative feedback is necessary at times, it's important to approach tough chats with sensitivity and empathy — which is why formulating negative feedback as constructive feedback instead is more effective. Jump to the next bit.{emphasize}

Constructive feedback

Constructive feedback can be viewed as a cross between positive and negative employee feedback. It combines highlighting areas of strength (positive reinforcement) while underlining what needs improvement (what's not great) in a supportive, solution-oriented manner.

Constructive employee feedback examples

  • You acknowledge an employee's strong communication skills while simultaneously suggesting ways they can work on their active listening skills.
  • You underline the challenges with your team meeting their deadlines while providing specific recommendations to help with time management.

{emphasize}Pro tip: How about the sandwich method?

The sandwich method is a tried-and-tested approach to providing constructive feedback — and a winner in our books. The gist of it is that it "sandwiches" constructive criticism between two positives. This way, feedback conversations start and end on a good note.{emphasize}

Continuous feedback

Continuous feedback is less a feedback type and more a framework where ongoing communication and dialogue are emphasized and central to success. It moves away from traditional feedback methods (like once-a-year performance reviews) and encourages real-time feedback and coaching.

Continuous employee feedback examples

  • You regularly check in with employees to discuss progress, and challenges, and make sure goals remain aligned — be it at a scheduled one-on-one or unplanned around the coffee machine
  • You provide feedback immediately after a task or project is completed, focusing on specific actions or outcomes, to inform an employee's performance on the next task or future projects.

{emphasize}Pro tip: Commit to the cycle with follow-ups

The best way to ensure you're engaging employees in a continuous feedback flow is to make a habit of scheduling follow-ups on action items stemming from feedback. This feeds the cycle: provide constructive feedback, set action items, and check back in on how everything is going.{emphasize}

10 tips for delivering effective employee feedback

Providing constructive feedback is essential for employee growth and development. However, delivering feedback effectively requires finesse and tact.

Here are ten tips to help you navigate the feedback process with confidence and clarity:

Tip #1: Set clear goals and expectations

Managers should clearly define expectations and objectives around performance to provide a framework and point of reference for feedback. Clarity helps employees understand what is exactly expected of them. It also helps everyone have more targeted and relevant feedback discussions.

{highlight}For example, if you're providing feedback on a project, outline specific goals, deadlines for each task, and desired outcomes at the outset — which you'll be able to reference back to at the end.{highlight}

Tip #2: Catch the momentum and be timely

Don't miss the window! By delivering feedback in a timely manner, managers can tackle issues with employees as they arise. This provides opportunities for immediate course correction rather than waiting too long for a problem to fester. Timely positive feedback also shows employees that their hard work doesn't go unnoticed.

{highlight}For instance, if you notice a team member struggling with a particular task, address it at the next available opportunity (be it a last-minute meeting or a quick phone call) rather than waiting for a formal review meeting.{highlight}

Tip #3: Focus on behavior, not intentions

Managers should focus on specific behaviors or actions rather than making generalizations or assumptions about the employee. Keeping feedback conversations objective and based on facts avoids turning things into a personal issue and helps employees understand the actionable steps they can take to improve performance.

{highlight}Instead of saying, "You're not a team player," focus on specific instances where collaborative efforts could be improved. This sounds like "When you don't let other team members speak, it takes away from opportunities where we can learn from each other."{highlight}

Tip #4: Be as specific as possible — and use examples

Providing specific examples and evidence to support feedback makes a stronger case for what needs improvement in the eyes of the employee in question. It's about giving context to the feedback, answering not just the "what" but the "why".

{highlight}Instead of saying, "Your presentation was unclear," provide specific examples of where the message could be strengthened, such as "Your presentation could've benefited from organizing the content more logically or using visual aids effectively."{highlight}

Tip #5: Apply a growth mindset

Approaching feedback from a growth mindset perspective means emphasizing the opportunities it presents for learning and development. Encouraging employees to see setbacks as opportunities for growth and resilience-building will avoid deflating motivation and remind them of the bigger picture.

{highlight}Frame every feedback constructively, regardless if it's positive or negative, and connect the next steps to overarching professional development opportunities.{highlight}

Tip #6: Foster open communication between all parties

Managers have to create a safe and supportive environment for feedback where employees feel comfortable sharing their perspectives and concerns. This fosters trust and transparency within the team and is essential for building feedback loops.

{highlight}Encourage open dialogue by actively listening to employee feedback and responding with empathy and respect. Make sure there's always time for everyone to express themselves — otherwise, feedback becomes one-sided.{highlight}

Tip #7: Solicit feedback from everyone

Feedback doesn't just have to come from managers. By inviting employees to provide feedback on their own performance and the feedback process itself, managers can improve their strategies too. This collaborative approach empowers employees to take ownership of their development and builds mutual respect.

{highlight}Actively seek input from employees on how they prefer to receive feedback and what support they need to succeed. A pulse survey is a great way to automate that work for you!{highlight}

Tip #8: Offer support to develop action plans

Accompanying feedback should be the necessary resources, training, or mentoring to help employees address areas for improvement identified in the feedback. This demonstrates a manager's commitment to supporting employee growth.

{highlight}For example, if an employee struggles with time management, offer time management workshops or one-on-one coaching sessions to develop skills and strategies.{highlight}

Tip #9: Follow up, always

Following up on feedback discussions is part of progress monitoring. Regularly checking in also enables managers to offer additional support when needed and recognize efforts and achievements along the way.

{highlight}Check-in regularly with employees to see how they're implementing feedback via a quick Slack message. A weekly or daily reminder will ensure this doesn't slip through the cracks!{highlight}

Tip #10: Lead by example

Managers can model the behavior they wish to see in their teams by actively seeking and responding to feedback from their own managers and colleagues. This sets a positive example for others and reinforces the importance of continuous improvement at every level.

{highlight}Demonstrate a willingness to learn and grow by soliciting input on your own performance and incorporating feedback into your professional development plans.{highlight}

Effective feedback is a two-way street that requires clear communication, empathy, and a commitment to ongoing development from everyone. By incorporating these tips into their feedback approach, managers help cultivate a company culture of constant growth and learning.

4 innovative feedback methods

Traditional forms of feedback aside, managers can leverage more innovative approaches to enhance feedback — making the process more engaging and impactful for everyone involved.

Here are some new ways companies are experimenting to deliver feedback more effectively:

  1. Gamification: Incorporating elements of gamification adds a fun and interactive dimension to the feedback process. Today, there exist many gamified performance management platforms that enable employees to receive feedback in the form of badges, points, or rewards for achieving milestones or accomplishing tasks. Not only does gamification make feedback a dynamic aspect of the employee experience, but it encourages healthy competition at work too.
  2. Video feedback sessions: Instead of relying solely on written or verbal feedback, companies are now embracing video feedback sessions — something that has become a necessity for remote teams. Video feedback sessions can be live, which is ideal to engage in dialogue, but managers can also record personalized video messages ahead of time. Video offers a more dynamic and expressive communication medium, conveying tone and body language much better than an email, which allows for more clarity and empathy.
  3. Peer feedback exchanges: Feedback doesn't just have to come from managers. Peer-to-peer feedback provides employees with the opportunity to receive insights and perspectives from their colleagues. Sometimes, feedback might resonate that much more when it comes from someone who does the same job we do. Facilitating structured feedback sessions between peers also signals that a company fosters an internal feedback culture based on mutual support and learning.
  4. Real-time feedback apps: Real-time feedback apps are gaining popularity across the globe as tools for continuous performance management. These apps enable employees to request and receive feedback from managers or peers instantly, on their phones or laptops, which engages everyone in timely, actionable conversations. Real-time feedback apps are key to building continuous feedback loops, as well as promoting agility and responsiveness in addressing issues.

Of course, nothing beats a high-five and great feedback doesn't have to be complicated. That said, we encourage managers and employees alike to inject a bit of creativity and dynamism into the entire feedback experience to keep employee engagement levels high.

Applying the SCARF model: The psychology behind feedback

Why does effective feedback require such involved consideration? For one, feedback is perceived as a social threat by our brains. This triggers self-protective mechanisms to preserve our self-esteem — hence why some employees get defensive when receiving feedback.

Managers can deliver feedback more effectively by understanding the psychology behind it. David Rock, the author of "Your Brain At Work" and pioneer of neuroleadership, created the SCARF model to explain the social threats our brains perceive.

{emphasize}

Status

Status refers to a person's position relative to others — and any criticism that threatens someone's status can evoke feelings of defensiveness. To mitigate this, managers should encourage employees to self-reflect by asking questions like, "How do you think that went? Is there anything you believe you could improve on for next time?"

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Certainty

Uncertainty about the future (especially regarding job security) can intensify the perceived threat of feedback. By providing clear goals and reaffirming objectives during feedback sessions, managers can help employees feel more certain and secure that there are solutions and a way forward.

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Autonomy

Employees do need support, but they also value autonomy and feeling a sense of self-reliance. Feedback can be perceived as micromanaging and suffocating. When delivering feedback, managers should involve employees in the decision-making process of setting the next steps and new goals to maintain their sense of control and independence.

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Relatedness

The quality of the relationship between the feedback giver and the feedback receiver can influence the way feedback is received. Feedback that feels demeaning or isolating can trigger defensive reactions. That's why managers need to establish a personal connection with each of their staff to foster a supportive environment.

{emphasize}

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Fairness

Employees compare themselves to their peers — that's an unavoidable reality. If unfairness is perceived, like an employee feeling singled out, this can exacerbate defensiveness. Managers should ensure feedback is equitable and transparent, and emphasize that all team members receive similar levels of feedback.

{emphasize}

Master the art of giving employee feedback

Effective employee feedback delivery is an essential skill to hone — and key in driving employee engagement, performance, and success. By mastering the art of giving feedback, you, too, can empower your teams to reach their full potential.

Interested in a deeper dive into employee feedback? Check out our Employee Feedback Demystified: A Comprehensive Guide for Managers for actionable insights and practical tips to elevate your feedback game.

With the right approach and mindset (and a few practical tips), any manager can turn stressful feedback discussions into powerful opportunities that drive individual and organizational growth.

Addressing poor employee performance is a crucial aspect of management and, when handled correctly, can turn potential flops into opportunities for growth. We designed the Poor Performance Discussion Template to guide managers through these delicate conversations constructively and supportively. Use this tool to facilitate discussions that address issues and pave the way for employee recovery and development.

Addressing poor performance template

Recognizing signs of poor performance

Poor performance can manifest in many ways, from missed deadlines and low-quality work to lack of engagement and negative attitudes. Recognizing these signs early is critical as they can significantly impact team dynamics and the achievement of company objectives. Timely intervention is of the essence to prevent further decline and disengagement. Schedule a dedicated meeting to help employees realign with organizational standards and expectations. 

Preparing for the discussio

Discussions on performance can be extra sensitive, making adequate preparation even more critical. To make sure that the conversation is both empathetic and productive, follow these steps: 

  • Gather specific examples of poor performance to discuss particular instances rather than general dissatisfaction. 
  • Review the employee's job description and performance expectations to clarify discrepancies between expected and actual performance. 
  • Reflect on external factors that might be affecting the employee's performance, such as personal issues or workplace changes. 

Conducting the performance discussion

Creating a supportive environment for the performance discussion helps set the right tone for constructive feedback: 

  • Choose a private and comfortable setting to ensure employees feel safe expressing themselves without fear of public criticism. 
  • Approach the conversation empathetically, focusing on understanding the employee's perspective and fostering improvement. 
  • Utilize the "Poor Performance Discussion Template" to structure the conversation effectively: 
    • Begin with a check-in to gauge the employee's feelings about their role. 
    • Clarify expectations versus reality by discussing specific instances of poor performance. 
    • Explore underlying issues contributing to performance issues and discuss possible solutions. 

Sample questions from the template 

Each question within the template serves a specific purpose: 

  • "Do you feel the expectations of your role are realistic?" This question helps understand if the employee feels overwhelmed by their responsibilities. 
  • "How would you describe your current responsibilities in your own words?" This aims to detect any misalignment in the employee's understanding of their role. 
  • "Do you feel you have all the conditions you need to succeed?" This identifies any gaps in resources or support that the employee might be experiencing. 

Developing a performance improvement plan 

A vital outcome of the performance discussion should be the collaborative development of a performance improvement plan, which includes: 

  • Setting clear, achievable goals agreed upon by the manager and employee. 
  • Regular check-ins to monitor progress and adjust the plan as needed. 
  • Continuous support and communication to ensure the employee feels supported throughout their improvement journey. 

Addressing poor performance: An HR management essential

Addressing poor performance is about critiquing and fostering an environment where employees can learn and grow. With the right approach and tools, managers can transform these challenging conversations into opportunities for development and recovery. 

Download the Poor Performance Discussion Template to effectively manage performance issues in your next one-on-one meeting with ease and take the next steps to support your team members' professional growth.

And for more management tools to help you confidently lead, check out the full suite of templates in the HR Toolbox. 

Efficient, effective, empowering

Managing a team requires clarity, foresight, and organization. The HR Toolbox simplifies these challenges, providing structured templates to guide your most critical interactions. Each template includes: 

  • Best Practices: Clear guidelines to enhance your managerial approach. 
  • Talking Points and Sample Questions: Ready-to-use prompts to ensure productive discussions. 
  • Tailored Plans and Agendas: Get everything you need for the task, from checklists to suggested schedules. 

{emphasize}What's included in the HR Toolbox: 

  • One-on-One Meeting Agenda Template: Establish a consistent routine with comprehensive agendas and essential talking points for effective one-on-one meetings. 
  • Stay Interview Template: Discover what motivates your team members to stay committed and engaged, helping you retain top talent. 
  • Career Development Plan Template: Assist your team members in crafting their career trajectories with a guided framework for discussion and goal setting. 
  • Clarify Roles and Responsibilities Template: Clarify expectations and roles, bridging gaps and boosting productivity and accountability within your team. 
  • Addressing Poor Performance Template: Navigate conversations about performance issues with tact and constructiveness, fostering improvement and success.{emphasize}

Welcome back to Vibe Check! In the tenth episode of this series, we dive into the intricacies of making performance management effective in hybrid workplaces. Joining Julie Jeannotte, Workleap Officevibe HR Expert and Researcher, is Scott Behson, an accomplished speaker, professor, author, and consultant in workplace management.

Watch this episode for the real-deal insights on:

  • The evolving landscape of performance management in hybrid settings
  • Strategies to enhance employee performance and satisfaction
  • The importance of a supportive work culture in fostering productivity

Performance management in a hybrid world involves really clear communication, making sure that people understand what the norms are, and how they can be effective both in their in-person and remote work.

Scott Behson, Professor of management and author

Navigating hybrid performance management

As an HR leader, it’s important to ask yourself where you're going, both in modern organizations and within a new world of work, and how you can avoid falling behind. This episode delves into the critical aspects of performance management in hybrid work environments to answer just that. Effective performance management systems, especially those adapted to a hybrid work model, are not one-size-fits-all — they understand and consider how individuals contribute to the overall team dynamic and use that knowledge to their advantage. To embrace Behson’s idea of a “whole-person workplace” is to embrace a cultural shift that values employees holistically.

📺 Watch the full episode for insights on how to navigate the hybrid landscape, making flexibility, accountability, and trust core values to fuel performance success.

Meet our illustrious guest, Scott Behson, PhD

Scott Behson is a professor of management and Silberman Global Faculty Fellow at Fairleigh Dickinson University. He has authored three books, with his latest being The Whole-Person Workplace: Building Better Workplaces Through Work-Life, Wellness, and Employee Support. Scott is recognized for his work with leading companies on workplace flexibility and supportive work cultures.  

The whole-person workplace really starts with a cultural mindset [where] we value employees as more than employees — we value them as people. And [as an organization] you need to express it in as many ways as possible.

Scott Behson, Professor of management and Silberman Global Faculty Fellow at Fairleigh Dickinson University

He has been featured in renowned publications such as Time, NPR, NBC, and the Wall Street Journal. He currently resides in Nyack, NY, where he shares a home with his wife, son, and a few feline companions.

Vibe Check: A conversation series filled with real talk & genuine advice

Vibe Check, Officevibe’s brand-new conversation series, is a place where we have open, honest, and authentic conversations about the human side of business. Our goal is to help you achieve better business outcomes with people-led initiatives.

To set your business up for success, you need real, proven advice. And we have the right experts to give you just that. No sugarcoating or beating around the bush. Just real talk and genuine advice from people who’ve been there, done that. That’s what Vibe Check stands for.

So, what’s a vibe check? It’s a phrase for asking “How are you really doing?” It opens the door to meaningful conversations between colleagues, professionals, and most importantly, human beings.

Want more Vibe Check? Tune into the full series on Spotify or Youtube!

Ever find yourself in the managerial maze, wondering how to boost your team's performance — and where to even start? You're not alone.

Performance goals are the place to start for effective management. They're the building blocks of any good performance management strategy and act as the stepping stones that lead employee performance in the right direction.

You could start with a blank canvas, but you don't have to go at it alone. So let's navigate through the what, why, and how of these goals — with 50 examples for managers to use for their employee management strategies!

What are performance goals, and why are they essential for managers to master?

Performance goals make up the foundation of good management. They're clear, specific objectives that set performance expectations and map out milestones for employees to succeed.

From productivity to development goals, they're strategically designed to measure progress and help every team member succeed. For performance goals to be effective, they must be designed as SMART goals that are realistic and aligned with broader company objectives. There are many goal-setting techniques out there; OKRs are a useful framework for managers to build results-oriented performance plans that are measurable and trackable using key metrics.

Performance goals provide direction, clarity, and a roadmap for professional achievement.

How can performance goals promote employee engagement and motivation?

Performance goals aren't just about hitting performance targets — they're also powerful tools for boosting team morale and motivation. They help employees better understand their role in achieving broader company objectives, which boosts engagement and motivation. When everyone is clear on their purpose, it's that much easier to walk ahead confidently.

By aligning individual performance goals with broader company objectives, managers better understand employees' roles in contributing to organizational success. This clarity of purpose fosters a sense of engagement and motivation as team members feel more connected to the overarching mission.

Performance goals for managers also serve as a framework for delivering constructive feedback, and facilitating productive discussions on areas of improvement and areas of success. This feedback loop empowers employees by providing guidance on progressing while offering support for their personal development goals. Effective performance management hinges on this balance of constructive feedback and developmental support.

When properly set up, performance goals create a dynamic, motivating work culture because they foster employee development and fuel important feedback systems.

Examples of performance goals for managers and their benefits

The performance spectrum is a wide one, and there are many types of goals for managers to set for team success. From improving time management to optimizing processes, find below 50 different performance goals and their benefits to get inspired.

1) Crank team collaboration up a notch

Increasing team collaboration gets peers involved in supporting each other's success. It enhances collective problem-solving, fosters a culture of innovation, and strengthens team dynamics.

{highlight}Example: Schedule weekly brainstorming sessions where team members can freely share ideas, providing a platform for creative and collaborative thinking.{highlight}

2) Turn employees into communication pros

Great performance stems from great communication. Improving communication efficiency by reducing email response times or being clearer with one another increases team responsiveness, minimizes misunderstandings, and enhances overall communication flow.

{highlight}Example: Try implementing a policy to respond to emails within 24 hours and encourage using communication tools like instant messaging for urgent matters.{highlight}

3) Foster more creativity and innovation

Innovative ideas fuel progress, and fostering a culture of innovation elevates performance and boosts engagement by recognizing creative contributions.

{highlight}Example: Organize a company-wide monthly "Idea Day" for team members across different teams and departments to share and explore creative solutions together.{highlight}

4) Help everyone master time management

Enhancing time management skills increases individual and team productivity, reduces procrastination, and fosters a sense of accomplishment. There are many techniques and tools that help with time management and task focus to choose from!

{highlight}Example: Implement the Pomodoro Technique, which encourages team members to break work into focused intervals (e.g., 25 minutes of work followed by a five-minute break) for better concentration and time utilization.{highlight}

5) Brush up on leadership skills

Everyone can sharpen their leadership skills, not just managers! By setting leadership goals, employees can help motivate each other and set a positive example for their peers.

{highlight}Example: Enroll in a leadership training program or attend a leadership seminar to gain insights and strategies for effective leadership.{highlight}

6) Increase productivity across teams

Setting a clear productivity increase goal — say a 10% increase over the next month — improves overall team efficiency, reduces time waste, and contributes to higher outputs (which stakeholders love).

{highlight}Example: Plan activities that thoroughly review existing workflows, identify inefficiencies, and implement changes to streamline processes. This can be easily delegated across multiple team members.{highlight}

7) Improve employee morale without compromise

When you improve employee morale, it enhances motivation and job satisfaction, ultimately benefiting performance. There are many ways to elevate individual and team spirit, from recognizing achievements to making time for human moments.

{highlight}Example: Encourage using peer-to-peer recognition tools where employees can celebrate their colleagues meaningfully.{highlight}

8) Enhance decision-making abilities

Improving decision-making skills helps increase initiative and decision quality. It also fosters a sense of ownership amongst employees.

{highlight}Example: Create a forum for team members to provide input on significant decisions, encouraging open discussion and inviting diverse viewpoints. Try to involve everyone throughout the process so they can learn from each other.{highlight}

9) Prioritize the necessary employee training

Learning is a lifelong journey. When you address skills gaps and enhance employee capabilities, you're ensuring a more well-rounded team is ready and nurturing career development for each employee.

{highlight}Example: Training can be ad hoc and dependent on needs, but you can also design a training calendar that includes workshops, webinars, and courses that everyone can benefit from and do together.{highlight}

10) Make project milestones achievement a breeze

Performance goals can be project goals. Ensure timely task accomplishments by setting and achieving clear milestones and maintaining timelines. This, of course, contributes to overall project success but also boosts team confidence with a job well done.

{highlight}Example: Use software to break down project timelines into specific milestones, track progress, share timely feedback, and celebrate achievements as milestones are reached.{highlight}

11) Champion problem-solving

Cultivate the team's ability to tackle challenges head-on by encouraging active participation in proposing and implementing solutions. The better a team is at problem-solving, the more confident and agile they become.

{highlight}Example: Set up a regular problem-solving forum, like a weekly "Problem Clinic," where team members can bring up blockers and collaboratively address challenges in real-time.{highlight}

12) Acknowledge, recognize, and celebrate

Positive feedback goes a long way, and increasing employee recognition improves morale, enhances job satisfaction, and fosters a positive work environment. Create a structured program for celebrating individual and team accomplishments.

{highlight}Example: Create a culture of appreciation by encouraging employees to shout out to their colleagues, privately or publicly.{highlight}

13) Encourage cross-functional work

Facilitate collaboration between different departments to leverage diverse skills and perspectives for comprehensive problem-solving. This not only breaks down silos but also promotes a holistic approach to organizational challenges.

{highlight}Example: Work with other managers to identify cross-functional project opportunities that require employees from different departments to collaborate and contribute their expertise.{highlight}

14) Improve everyone's delegation skills

Assigning tasks effectively empowers team members to be accountable for their work, aligns with reaching leadership goals, and increases overall team efficiency by sharing the workload.

{highlight}Example: Delegate a recurrent task to a team member, but make sure to provide guidance and support as they take on this new task. Next time, entrust them with the responsibility of delegating it to a peer and supporting them.{highlight}

15) Stand firm in regulatory compliance

Establishing and maintaining processes guarantees adherence to industry regulations and standards, which is crucial for a company as it mitigates legal risks and fosters a culture of responsibility.

{highlight}Example: Conduct mandatory compliance audits and training sessions regularly to ensure all team members are up-to-date, well-informed, and compliant with procedures.{highlight}

16) Show that well-being matters

Implementing initiatives prioritizing team members' physical and mental well-being is proven to increase job satisfaction, reduce burnout, and create a more positive work environment.

{highlight}Example: Start by passing around a wellness survey to gauge what would better impact employees — this could be flexible work schedules or mental health resources.{highlight}

17) Make employees fall in love with their jobs

When job satisfaction is high, productivity soars! Actively seek feedback, address concerns, and implement changes to increase overall job satisfaction.

{highlight}Example: Conduct regular pulse surveys, analyze the feedback you get, and implement changes based on the results.{highlight}

18) Place customer satisfaction at the center

Performance goals can also be customer-related. Elevating customer satisfaction builds customer loyalty, increases repeat business, and strengthens the organization's reputation.

{highlight}Example: You can implement a customer satisfaction feedback system and use insights to improve customer service performance.{highlight}

19) Leverage cross-training benefits

Like cross-collaboration, increasing cross-training makes teams more flexible and puts less pressure on individual roles. This also promotes curiosity and continuous learning.

{highlight}Example: Arrange cross-training sessions where team members can learn tasks outside their usual responsibilities and diversify their skill set.{highlight}

20) Streamline onboarding processes

The onboarding experience can be painfully long and costly, especially when manual! By reducing the time it takes for new hires to become fully productive, teams can achieve success faster.

{highlight}Example: Try onboarding software to automate administrative processes for a smoother and more interactive onboarding experience.{highlight}

21) Reduce tensions and enhance conflict resolution

Strengthen conflict resolution skills to improve team dynamics, reduce workplace tension, and nurture a collaborative and harmonious work environment.

{highlight}Example: Invite a conflict resolution expert to run a company-wide workshop to teach employees active listening skills and mediation techniques.{highlight}

22) Cross project finish lines even faster

Optimizing workflows, improving communication, and enhancing resource allocation all help decrease project turnaround time, which enhances overall project success and profitability.

{highlight}Example: Use agile project management tools to streamline processes and improve project delivery efficiency.{highlight}

23) Build a team of professionals who show up

Enhancing punctuality improves team productivity, sets a positive work ethic example amongst everyone, and contributes to a more organized work environment.

{highlight}Example: Introduce a flexible work hours policy that accommodates individual preferences while maintaining operational needs. It's all about balance!{highlight}

24) Put empowerment back in employees' hands

There are many ways to increase employee empowerment, like involving them in decision-making processes, seeking their input, and providing more autonomy in their roles. This not only improves job satisfaction but also fosters ownership in their success.

{highlight}Example: Establish cross-functional teams where employees have the autonomy to make decisions related to their projects.{highlight}

25) Tighten up data security

Performance goals can be linked to operational goals like this one. Strengthening data security measures ensures the protection of sensitive information and maintains trust with stakeholders.

{highlight}Example: Conduct regular cybersecurity training for employees. Implementing mandatory encryption protocols for sensitive data too.{highlight}

26) Lean into employee retention

Become HR's best friend by reducing employee turnover and increasing retention rates. These are great operational and performance goals as they reduce recruitment costs, maintain institutional knowledge, and secure a stable and committed workforce.

{highlight}Example: Take action before employees quit. Stay interviews help managers understand employee needs and concerns so they can implement changes before it's too late.{highlight}

27) Optimize meeting efficiency

Improve meeting efficiency by setting clear agendas and time limits and ensuring active participation. This increases productivity, reduces time wastage, and fosters a culture of punctuality and respect for everyone's time.

{highlight}Example: Use online collaboration tools to your advantage! Share meeting agendas in advance, and track how well you adhere to the topics at hand in the allotted time.{highlight}

28) Celebrate diversity and inclusion

Everyone has something valuable to contribute. Fostering diversity and inclusion enhances creativity, improves team dynamics, and contributes to a healthier work environment.

{highlight}Example: Help create a DEIB program that includes diversity training programs, reviews recruitment processes for inclusivity, and establishes employee resource groups.{highlight}

29) Encourage employees to participate

Performance goals on employee participation could be related to training and mentorship or even the organizational culture. By increasing employee participation, skills, performance, and relationships are fortified.

{highlight}Example: Offer various training options, including e-learning modules, workshops, and seminars, to cater to different learning preferences. An incentivized program could further sweeten the deal.{highlight}

30) Invest in employee recognition programs

Enhancing existing employee recognition programs is a surefire way to boost morale, achieve performance goals, and foster a culture of appreciation.

{highlight}Example: Listen to your employees and leverage feedback through surveys or focus groups to understand what forms of recognition employees value the most.{highlight}

31) Enhance interpersonal communication

Improve interpersonal communication skills within the team to strengthen relationships, reduce misunderstandings, and foster a more positive team culture.

{highlight}Example: Hosting regular communication workshops carves time to address common communication challenges and provide practical exercises for improving interpersonal skills.{highlight}

32) Nurture initiative-taking

Encourage employees to take initiative whenever possible. This boosts confidence, empowers employees in their abilities, and leads to more creative problem-solving.

{highlight}Example: A monthly brainstorming session for process improvement could be a great forum where employees exercise presenting and discussing their ideas.{highlight}

33) Keep it organized and documented

Enhancing project documentation practices ensures clarity and ease of knowledge transfer, like with handovers, and minimizes knowledge gaps.

{highlight}Example: Implement standardized project documentation templates and guidelines, ensuring project details are consistently recorded and accessible.{highlight}

34) Optimize workflows

Streamline workflows to reduce bottlenecks and increase efficiency in project execution and task completion.

{highlight}Example: Conduct a workflow analysis to identify areas of inefficiency, implement changes, and monitor the impact on task completion times.{highlight}

35) Track and utilize time better

Implement better time-tracking mechanisms to accurately measure productivity and resource allocation. Insights into time utilization — be it individual or team-wide — improve planning and overall time management.

{highlight}Example: Encourage using time-tracking tools or software to log employees' working hours and activities, ideally with granular reporting features.{highlight}

36) Up the standard on training evaluation

Training is a proven investment — you want to maximize its impact. Enhancing the evaluation of employee training programs ensures their effectiveness and addresses specific skill development needs.

{highlight}Example: Implement post-training assessments and surveys to gather feedback on the relevance and effectiveness of training programs. This is something you could automate with the right software!{highlight}

37) Leverage employee cross-training

When employees are encouraged to acquire skills outside their core responsibilities, this creates a well-rounded team and increases flexibility in task assignments.

{highlight}Example: Initiate cross-training opportunities where team members share their expertise in different areas, such as periodic "Lunch and Learn" sessions.{highlight}

38) Allocate resources more effectively

Improving resource allocation enhances project efficiency, minimizes resource shortages, and contributes to overall project outcomes.

{highlight}Example: Regularly assess team members' skills and availability to allocate resources effectively, avoiding overloads or underutilization.{highlight}

39) Finetune recognition programs through feedback

Collect feedback on employee recognition programs and make improvements accordingly to ensure that recognition efforts align with employee preferences and that morale remains high.

{highlight}Example: Use pulse surveys or feedback sessions to understand how employees prefer to be recognized and adjust recognition activities accordingly.{highlight}

40) Help build adaptability in employees

The more adaptable employees are, the more resilient and prepared for new challenges your workforce is. Exposure to different work challenges provides a lot of learning!

{highlight}Example: Training sessions are great, but think outside the box when there could be opportunities to expose team members to diverse experiences, whether for active participation or mere observation.{highlight}

41) Set better goals for team members

Performance goals should essentially help employees set and achieve personal and professional development goals, increasing motivation and engagement.

{highlight}Example: Goal-setting workshops can help employees define their short-term and long-term goals with support and guidance from their managers.{highlight}

42) Level up with employee feedback

Encourage regular feedback from employees on their experiences and suggestions for improvement to foster a culture of open communication and strengthen employee-manager relationships.

{highlight}Example: Implementing regular feedback sessions or anonymous suggestion boxes to collect employee insights are great ways to collect honest and detailed feedback.{highlight}

43) Ensure employee training is accessible

Make training programs more accessible to employees to facilitate equal learning opportunities, accommodate various learning styles, and promote a culture of continuous learning.

{highlight}Example: Offer training materials in various formats (written, visual, interactive) and provide options for flexible learning schedules because everyone learns differently.{highlight}

44) Connect the dots with employee goals

Improving goal alignment so they better align with company objectives enhances team cohesion and provides a greater sense of purpose for everyone.

{highlight}Example: Conduct regular goal alignment sessions where team members can align (and re-align) their goals with the overarching organizational performance goals.{highlight}

45) Cross over to other departments

Cross-departmental collaboration is similar to but different from cross-functional collaboration. It provides an opportunity for employees in totally different fields to contribute to problem-solving more holistically.

{highlight}Example: Facilitating cross-departmental workshops or team-building activities might not be possible to do often, but a year-end "Company Day" is a great place to start!{highlight}

46) Make everyone accountable

Foster a culture of accountability by setting clear expectations and consequences for tasks and projects. This increases responsibility and contributes to a culture of reliability.

{highlight}Example: Clearly define roles and responsibilities, establish deadlines, and hold regular meetings to track progress and address challenges. Use hard data and feedback for added accountability.{highlight}

47) Apply hindsight to make the future better

Enhancing the evaluation process of completed projects (also called post-mortem evaluations) improves how teams can learn from past experiences to perform better in the future.

{highlight}Example: Process improvement is an ongoing quest! Review current post-project evaluations routinely and involve team members for additional insights.{highlight}

48) Boost resilience in the face of adversity

By boosting employee resilience in the face of challenges and setbacks, employees are better equipped with coping mechanisms, which reduces stress and contributes to overall employee well-being.

{highlight}Example: Provide resources and support such as stress management courses or setting up a Buddy System at work.{highlight}

49) Play up mentorship opportunities

Mentorship programs enhance employee development, promote collaboration, and contribute to succession planning. They also foster relationships between senior management and employees at all levels.

{highlight}Example: Update your mentorship program so that experienced employees are invited to mentor newer hires, guide less experienced talent, and share insights with other managers.{highlight}

50) Transform employees into advocates

Employees who are happy with their jobs become advocates for their company. This raises a company's employer value and helps attract sought-after talent for future hires.

{highlight}Example: Conduct routine surveys or feedback sessions to gauge employee satisfaction, address concerns, and implement changes to improve the overall work experience for the better!{highlight}

A tool for managers: Performance goals to reach company objectives and achieve organizational success

Mastering performance goals for managers is a way to lead teams toward better engagement, productivity, and successful employee development. It shapes performance management into a continuous exercise of feedback, alignment, improvement, and recognition.

When tailored to individual managers, performance goals can unlock their potential within their roles. Whether focusing on enhancing team leadership, strategic planning, or fostering innovation — performance goals empower managers to contribute to their organization's achievements. And the right tools can make all the difference.

While performance management software like Workleap Officevibe provides a streamlined approach to goal setting and progress tracking, remember that performance goals are only one part of the entire performance journey equation. Ensure you read up on the benefits of recognition, review, and reporting features — all helpful for mastering performance management.

Happy goal setting!

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Featured A 5 Step Framework For Having Difficult Conversations At Work

It’s the stuff that gets employees up in the morning, out of bed, and ready to tackle a new day at work. Motivation. But is that a given?

Talent may be hard to find, but keeping talent motivated is a challenge of its own. It's the modern-day manager dilemma: ensuring that your A-team isn’t just physically present at the office but also fully engaged and driven to excel.

Once managers get employees through the door and properly onboarded, the question becomes: How can they ensure a team’s sustained performance and long-term loyalty? How can we motivate our employees for lasting success?


This article covers it all!

What is performance motivation?

So, what's the buzz about performance motivation? It's not just about getting employees to punch in and out — it unlocks the door to their inner drive.

Motivation is the spark that turns a mundane task into a fired-up passion project. It's the energy that fuels an employee’s pursuit of excellence. Performance motivation is how managers engage with their teams to bring the best out of them, creating an environment where work becomes more than just a job.

But great performance motivation is achieved through more than just random pats on the back, yearly salary bumps, and free donuts on Fridays (although, who doesn’t love a free donut?). From creative motivation to social motivation, figuring out what exactly motivates your employees starts with having open conversations with them. That’s why feedback loops are so insightful — they give you a deeper understanding of each team member’s unique motivations triggers. 

How employee motivation impacts organizational success

What does a motivated employee look like? They’re happy when they come to work, enjoy the challenges of their responsibilities, push through the hurdles, and engage with their colleagues. Their enthusiasm is contagious, influencing the collective mood and team productivity. They come in on time, are engaged throughout the day, and don’t look for any excuse to clock out early. A motivated employee genuinely appreciates their job. And their motivation has a positive ripple effect on the rest of their peers.

Now, picture an unmotivated employee. They might still perform — but likely only to do the bare minimum. It might take them two hours to do a 30-minute job because they don’t really take joy or pride in their tasks. They show up to work, but their energy might not be all that positive. They might even bring down and demotivate everyone else

As a manager, you want as many motivated employees as possible. It’s not just for the feel-good factor but also because a motivated workforce is a strategic advantage that can significantly impact your company’s bottom line. It's the difference between a team that meets expectations compared to one that exceeds them.

But don’t take our word for it — believe the numbers. According to Gallup, businesses with highly motivated employees are 21% more profitable.

There’s a real strategy for boosting employee motivation, and it comes alive through excellent performance management.

Performance motivation vs performance management: What’s the difference?

Performance motivation and performance management are very closely linked but not quite the same. See performance motivation as a core piece of the performance management puzzle.

Performance management is about the structure of performance — setting expectations, creating a plan and mapping out goals, providing feedback, evaluating results, and constantly upgrading the system to ensure everyone stays at the top of their game.

On the flip side, performance motivation is the soul of the operation — it taps into what makes employees tick, understanding their aspirations and aligning them with the organizational journey.

While management ensures tasks are done, motivation guarantees they are done with passion and purpose. All in all, performance motivation is the stuff that makes performance management great.

The science behind motivation and employee performance

If you’re a bit of a science buff, you’ll love this — performance motivation is deeply rooted in psychological and neurological processes.

Understanding the science behind motivation unveils the intricate mechanisms that impact employee efforts, persistence, and even choice of task. The better managers understand the psychological foundation of motivation, the better they can support their employees.

Motivation in the workplace can be tied to basic psychological needs identified by psychologists. Recall Maslow's Hierarchy of Needs, which suggests that individuals are motivated by the pursuit of fundamental needs like security, belongingness, and self-esteem. Helping employees meet these needs at work is the foundation for sustained employee motivation:

  • Physiological needs are supported when managers ensure employees aren’t overworked, get enough sleep between shifts, and have time to eat meals during lunch breaks.
  • Security can be achieved through psychological safety strategies and ensuring employees make a fair salary.
  • Belongingness can be promoted through providing opportunities for collaboration between peers or investing in team bonding activities.
  • Self-esteem is boosted via promotions, salary bonuses, and moments of recognition within the office.
  • Self-actualization is possible when companies make career development a fundamental part of their employee experience.
Maslows Hierarchy Of Needs Performance Motivatoin Blog
Maslow's Hierarchy of Needs can help determine how to motivate employees and ensure their needs are met.  

The key is ensuring employees can meet their fundamental needs first (like physiological and security) before meeting needs higher up on the pyramid (like self-esteem and self-actualization). When 65% of Americans report living paycheck to paycheck, managers need to make sure a company’s priorities align with their employees’ for motivation tactics to have a lasting impact.

Understanding motivation from a neuroscience perspective

The brain plays a big role in motivation! It’s all about the chase of dopamine, which the brain’s reward system is mainly governed by. Rewards, both intrinsic (personal fulfillment) and extrinsic (monetary incentives), stimulate the brain's pleasure centers. These all reinforce behaviors associated with positive outcomes.

The more rewarding the experience of performing well is to an employee, the more motivated they will be to perform. That’s why it’s important for managers to create a system that encourages high performance through positive association rather than fear or punishment tactics.

Strategies to motivate employees to improve performance

Global surveys have revealed consistent drops in motivation among employees since 2020. This shows us a great opportunity to breathe enthusiasm back into our workforce!

So, let's get down to business. How do you motivate employees? The first thing is to be aware that different things motivate different people — so motivating for improved performance isn't a one-size-fits-all deal. Like with most performance management processes, the key is a tailored approach.

There are several motivation strategies you can apply to create the right formula for your team:

1. Setting clear goals

Ambiguity can be a motivation buzzkill, whereas clearly defined, achievable goals provide a roadmap for your team. Employees are much more confident and perform better when they know what they must do to succeed. Setting clear goals and regularly revisiting and revising them as needed keeps motivation levels high.

{emphasize}Let's say you're in a sales team. Instead of a vague target like "increase sales," a clear goal would be to "achieve a 20% increase in monthly sales for the next quarter." This specificity provides a roadmap for your team, making their efforts more focused and their success more measurable.{emphasize}

2. Creating a positive work environment

A positive work environment is the breeding ground for motivation. When employees feel comfortable, valued, and supported, they are more likely to be motivated to give their best at work. This also has a domino effect — motivation is contagious.

You want to create the kind of workplace where open communication is encouraged, teamwork is celebrated, and leaders actively foster a culture of respect and appreciation. This ensures employees are motivated not just by tasks but by the positive vibes that surround them, boosting morale and performance altogether.

Daily kudos for a job well done or weekly check-ins go a long way toward making employees feel valued. Inviting team members to share their ideas during meetings, setting aside time for open discussion, and integrating suggestions into company processes are ways to show everyone matters.

3. Providing opportunities for skill development

Motivation often stems from a sense of growth and progress. Providing opportunities for career development shows employees that their professional evolution and happiness matter. Over 65% of employees report they would stay at a company longer if their employer made efforts to invest in upskilling opportunities.

{emphasize}For an IT team, offering coding workshops or certifications could be a way to motivate your team members. It communicates that the company values their skill enhancement and is willing to invest in their long-term professional growth.{emphasize}

4. Being generous with recognition

Recognition is fuel for motivation. When employees know their efforts are seen, appreciated, and even rewarded, it creates a positive feedback loop that enhances motivation. Refer back to our earlier section on the hierarchy of needs — even a simple recognition like acknowledging a job well done during the next team meeting goes a long way.

Programs like a monthly "Employee of the Month" award or fun peer-to-peer recognition like Good Vibes are great ways to spark motivation throughout the year.

5. Empowering through autonomy

Empowering employees to make decisions and take ownership of their work fosters a sense of responsibility and autonomy. After all, it feels good to be entrusted with important tasks and to feel a supervisor has faith in your judgement, right? Autonomy can be a powerful motivator, and it doesn’t have to happen by accident.

{emphasize}Rather than micromanaging every campaign detail, for example, give your team members the autonomy to experiment with different strategies where possible and appropriate. This motivates them to showcase their skills and encourages innovation and creative thinking.{emphasize}

The best ways to measure employee motivation

While you can't slap a number on someone's enthusiasm, it’s definitely possible to measure motivation to an accurate degree. Look for signs of engagement, initiative, and resilience. Are employees volunteering for tasks? Are they bringing fresh ideas to the table? What are employees telling you?

Measuring motivation is complex but crucial to gage if your performance motivation strategies are working. Two main ways to collect insights are directly (surveys) and indirectly (performance metrics).

Go to the source: Leverage surveys and employee feedback

If you want to know how motivated employees are about specific tasks or at a certain point in time, go directly to the source. By regularly gathering feedback on job satisfaction and motivation levels, you can uncover more opportunities to fine-tune your management process. Surveys can also help you understand each employee’s perceptions of motivational factors and what best to capitalize on.

Employee surveys

Employee surveys are a direct window into the collective mindset of your team. By gathering feedback on various aspects of work, including motivation, you gain insights that can guide targeted improvements. Using anonymous surveys could be a great advantage, too, as employees feel more comfortable sharing the negatives when the fear of repercussions is removed.

Conducting quarterly surveys that include questions about motivation levels provides managers with valuable data. Asking employees to rate their motivation on a scale of 1-10 and allowing open-ended comments helps understand the factors influencing their motivation.

Ov Product Shot Performance Motivation
Surveys give employees a voice within their organization and allows managers to conduct temperature checks with their team.

Quality of communication and response time

The quality of communication within a team and how quickly responses are addressed can indicate the work environment's health and its impact on motivation. Take note of your 1:1 conversations or passing comments by the water cooler. It’s incredible what employees can share with you about their motivation levels without even realizing it.If there's a suggestion box or a virtual platform for feedback, regularly reviewing and responding to suggestions or concerns sends the clear message that their inputs are valued. Being able to pick up on small details, like survey participation rates, is an essential management skill.

Look at hard data: Performance metrics reveal hidden truths

Analyzing performance metrics can help managers identify correlations with motivational factors. KPIs like productivity, engagement, and job satisfaction are telling over time.

Employee performance metrics

Performance metrics go beyond assessing output — they can also reflect an employee's level of engagement and motivation. Analyzing key performance indicator (KPIs) metrics provides a quantitative measure of motivation and reveals red flags.

Having a look at KPIs over time, like if sales targets are being met or projects are being completed on time, can show patterns. Consistent performance could indicate sustained motivation, but a decline might suggest a loss.

Attendance and punctuality

Attendance and punctuality can offer insights into employees' motivation and engagement levels. Demotivated employees don’t necessarily arrive on time or early for a job they aren’t excited about — consistent absenteeism or tardiness might indicate an underlying motivation issue.

If a usually punctual employee starts arriving late without an apparent reason, it could be beneficial to have a conversation to understand if there are motivational challenges, which might be external or internal. It’s always good to get to the bottom of these things and keep a close eye on improvement.

Employee turnover rates

High turnover rates might suggest a lack of motivation or job satisfaction among employees. Think about it — motivated employees want to stay in their jobs, not quit them. Tracking turnover can provide an indirect measure of motivation levels within the organization.

If a department experiences a sudden surge in resignations, it's crucial to investigate the reasons behind the trend. It could be related to unaddressed motivation issues. Addressing these can help regain a motivated workforce and, in return, improve retention.

Remember, measuring and increasing motivation is an ongoing process. Regular assessments and a commitment to fostering a positive work environment contribute to sustained motivation and, consequently, better job performance.

Keeping work motivation up: Why it’s everyone’s responsibility

Like any successful performance management strategy, work motivation for performance enhancement isn't a solo act. Cultivating a motivational ecosystem is a collective responsibility.

Organizations as a whole play a pivotal role in setting the stage for a motivated workforce. They are the structure that houses a culture that values employee well-being, provides growth opportunities, recognizes achievements, and sets the foundation for sustained motivation.

That said, managers greatly influence employee motivation, accounting for 70% of the variance in their team’s engagement and performance. But motivation isn’t just a top-down phenomenon, as motivation comes alive through individual employees. By taking ownership of their work, participating in setting the right goals, and actively seeking opportunities for growth, they contribute not only to a motivated mindset but also to a positive peer pressure effect. Remember — motivation is not just a task; it's a shared responsibility. Together, we create workplaces that inspire.

The Workleap solution: Using technology to increase work motivation

Employee performance motivation can be seen as both an indicator of performance and a driving force. It serves as a guide to gauge how well your management strategies are fairing and what needs to be adjusted to reach optimal levels across the team.

Keeping your eye on motivation levels is a day-to-day battle. But there are tools built to help you manage the ups and downs without breaking a sweat and keep your finger on the pulse. That's where Workleap’s Officevibe comes in.

Part of our many workplace solutions, Officevibe is a performance management software designed with both managers and employees in mind. From seamless goal-setting features to real-time feedback mechanisms, it’s a management tool designed to elevate motivation and, ultimately, job performance.  Explore how Officevibe prioritizes performance engagement and motivation to enhance your workplace.

Sustained success is never linear. Even your best employees will experience moments where they struggle with their performance. This isn't a bad thing. Every moment in performance management, good or bad, is an opportunity to learn and improve.

That's why performance management isn't a one-size-fits-all. It's an adaptable process that involves understanding, addressing, and enhancing the performance of employees across the spectrum, from high performers to those who might be struggling, so each can reach their full potential.

Each performance management plan is different. This article deep dives into ones that focus on improvement.

Why poor performance reveals great opportunities

See performance issues as opportunities, not problems. It might seem counterintuitive, but they open up the path towards learning and growing for even greater performance down the road.

While confronting poor performance may be uncomfortable, it can be a catalyst for positive change. The key is to not shy away from addressing it.

Breaking the ice on poor performance — it starts with a conversation

When performance problems arise, the first step is to have an honest, open conversation to figure out what's going wrong. Be empathetic, because poor performance can have various causes. Sometimes, poor performance can be caused by something easily fixed. Or, an employee's performance can be affected by something unrelated to work.

It's incredible what insights a simple chat can bring. Be a good listener and offer support to help your employee overcome their challenges.

How to manage poor performance conversations remotely

Ideally, conversations around performance concerns should be had in person. However, in the case of remote work, this isn't necessarily possible. The next best thing is a video call. It's still face-to-face, but virtual.

Having sensitive discussions around poor performance via email or messages leaves a risk for misinterpretation, and doesn't offer the opportunity for real-time dialogue. Remember, managing poor performance or any other challenge well comes down to clear communication.

Performance management: It's about supporting and motivating

Performance management boils down to two main things: supporting employees in their performance and motivating them to keep improving. That said, every employee is unique. Some might lack technical knowledge, while others might have trouble staying motivated. Some might already excel in their field, and need new challenges. Your strategy to manage performance of all types should match each employee's specific needs.

Assessing performance ability and motivation across the spectrum

By recognizing that performance spans a spectrum — from exceptional to underwhelming — managers can tailor their approach to meet the diverse needs of their team members.

  • Exceptional performance: When an employee has a unique set of skills and talents that contribute to exceptional performance.
    • How to motivate: Acknowledge and celebrate achievements to foster a sense of accomplishment and satisfaction.
    • Example: A sales representative consistently surpasses targets due to excellent negotiation skills (ability) and a strong drive to succeed (motivation).
  • Satisfactory performance: When an employee's core competencies contribute to meeting job requirements adequately, but could still go the extra mile.
    • How to motivate: Recognize and reinforce positive contributions, maintaining a balanced and motivated workforce.
    • Example: A customer service agent effectively handles inquiries, showcasing proficient problem-solving skills (ability) and a commitment to customer satisfaction (motivation).
  • Developmental areas: Areas where skill development or training is needed have been pinpointed for further growth.
    • How to motivate: Engage in open conversations to understand aspirations and align developmental goals.
    • Example: An employee in a technical role seeks additional training (ability) and expresses interest in taking on more challenging projects (motivation).
  • Underperformance: When an employee has specific gaps in skills or knowledge that directly impact meeting acceptable performance.
    • How to motivate: Investigate potential demotivators and work collaboratively to address underlying issues.
    • Example: An individual in a project management role struggles due to a lack of familiarity with certain tools (ability) and experiences a decline in motivation (motivation).

Create a plan for improvement (and success)

Whether you're dealing with high-performing employees or underperforming employees, having a clear plan in place is essential. Here are the steps to creating a plan for performance improvement and success:

  1. Have a candid conversation: Initiate a one-on-one discussion with the underperforming employee. This sets the stage for a constructive, solution-oriented approach. For instance, "I've noticed you've been struggling to meet your monthly sales targets. Let's talk about how we can get you back on track."
  2. Define clear and achievable goals: Together with the employee, define clear and realistic goals that can be monitored. This clarity helps employees understand how to meet expectations, hold themselves accountable, and track their own progress. Use the SMART or OKR frameworks to help with goal setting.
  3. Connect individual goals to organizational objectives: Show employees how their work contributes to the company's overall mission and success. When they understand the bigger picture, they're more motivated to perform well.
  4. Create a timeline: Set a reasonable timeframe for reaching these goals. It gives a sense of urgency and accountability. Your employee should know that there are expectations to meet, like, "We'll review your progress every two weeks for the next two months."
  5. Develop strategies for improvement: Collaboratively, figure out how the employee can reach these goals. What support do they need? If someone is struggling with client communication, you might plan to pair them with more experienced team members for mentoring.
  6. Provide the resources needed: Ensure your employees have access to the tools, training, and support they need to meet their goals.
  7. Have regular check-ins: Schedule frequent follow-up meetings. This helps track progress, provide additional guidance, and keep the employee motivated. Encourage open communication, where employees can ask questions, share concerns, seek clarification, and provide their own feedback.
  8. Support and encourage: Improvement plans aren't about punishment but support. Make sure your employee knows you're here to help them succeed. The occasional kudos goes a long way.
  9. Document everything: Keep thorough records of these conversations and agreements. It's crucial in case you need to make any employment decisions in the future when the employee fails to improve in a reasonable timeline.
  10. Monitor and adjust: Regularly track progress toward goals and adjust the plan as needed. This flexibility ensures that goals remain relevant and achievable.

By following these practical steps, you can guide struggling employees toward better performance and help them become more valuable assets to your organization. With a solid plan in place, you can help employees reach their full potential and contribute to your organization's success.

Tips for managing poor performance at work

Just like mastering the art of leading successful employee performance, knowing how to manage poor performance is just as important. When dealing with employees experiencing poor performance, the following tips can be invaluable:

Tip #1: Help your employees understand the 'why' of goal setting

Boost motivation and guide your employees by putting goals into context. Show them how their work fits into the larger company framework. They're more motivated to succeed when they see how their efforts help the company thrive.

{highlight}For example, you could say, "By increasing our customer satisfaction ratings from 75% to 90% this year, we'll make our customers happier. Happy customers stay with us longer, which means we can grow and offer more job opportunities. So, your role is essential for our company's success."{highlight}

This kind of clarity and connection makes a big difference. Reminders are especially helpful when managing poor performance.

Tip #2: Using the SMART and OKR goal methods

The SMART framework provides a structured approach to goal setting so objectives are clear, specific, measurable, achievable, relevant, and time-bound.

{highlight}For example: "To make sure we improve project time delivery, we will aim for a 95% on-time project completion rate over the next quarter. We will then look back and assess if this was achieved."{highlight}

The OKR framework allows you to align teams around common objectives, measure progress, and adapt strategies based on the outcomes.

{highlight}For example: "We want to increase customer satisfaction and loyalty. We will target a Net Promoter Score (NPS) of 80 or higher at the end of the quarter, and observe how this is progressing over time."{highlight}

Tip #3: Focusing on coaching and mentoring

Employees benefit greatly from additional support and guidance. If a team member is not meeting their performance goals, you can say, {highlight}"Let's pair you with a more experienced colleague who can provide you with one-on-one coaching. Mentorship will give you valuable insights and advice to help you improve."{highlight}

Tip #4: See the opportunity in every performance issue

See managing poor performance as an opportunity — to either improve an employee's performance or change up ineffective workplace practices that might be hindering your employees. Sure, difficult conversations aren't fun, but your employees will feel confident in themselves when you have confidence in them and in the process.

Boosting employee motivation and morale during productivity slumps

Productivity slumps happen to the best of teams. And with poor productivity comes poor performance. Whether it's due to external factors, individual struggles, or just the occasional off-day, here's how to keep your team motivated and engaged:

  • Acknowledge effort and progress: Recognize and celebrate small wins and improvements. Praise an employee who exceeded their targets last month, even if the overall team performance is down.
  • Regular positive reinforcement: Negative feedback can be demoralizing, so give your team doses of positive, timely feedback. It could be a simple "great job" or acknowledging how they contribute to the company's success during a team meeting.
  • Encourage open communication: Create a safe space for employees to discuss challenges, roadblocks, or personal issues. Listen actively and provide support. This can be as simple as asking, "Is there anything I can do to help?"
  • Empower problem-solving: Involve your team in finding solutions to poor performance. For instance, if you're experiencing a slow sales period, ask for their input on attracting more customers or improving sales strategies.
  • Lead by example: Be a role model for motivation. Your enthusiasm, work ethic, and attitude will rub off on your team.
  • Offer flexibility: Be open to flexible work arrangements, especially during challenging times. This can help employees balance personal and work life while maintaining their productivity.
  • Professional development: Encourage skill development and provide learning opportunities. Investing in your team's growth can boost motivation.

Remember, motivation is not just a one-time fix but an ongoing process when managing poor performance. By employing these strategies, you can maintain a motivated and engaged team, even when productivity hits a temporary low.

Performance improvement plan (PIP) templates to help you manage poor performance

Performance Improvement Plans (PIPs) are powerful tools to help struggling team members regain their footing and improve poor performance. We've provided two templates you can customize, where regular performance reviews are central.

{emphasize}PIP template #1: Improving hard skills like technical knowledge

Goal: Improve proficiency in a specific coding language to boost job performance.

Strategies:

  • Technical training: Enroll the employee in a specialized training program focused on.
  • On-the-job learning: Have the employee practice through real-world tasks and projects.
  • Skill-building projects: Assign them hands-on projects to reinforce technical abilities.

Timeline:

  • Week 1-2: Identify the right training program for the coding language and have them begin.
  • Week 3-6: The training program continues, and on-the-job learning begins.
  • Week 7-10: Initiate skill-building projects to apply learned concepts practically.

Review Meetings:

  • Week 2: Discuss initial insights and key takeaways from the training program.
  • Week 6: Evaluate the application of new skills in on-the-job tasks.
  • Week 10: Review the projects' success and assess overall technical proficiency improvement.

PIP template #2: Improving soft skills like communication

Goal: Enhance communication and interpersonal skills for better client relationships.

Strategies:

  • Mentoring: Pair the employee with a team member skilled in client communication.
  • Communication training: Complete a relevant communication skills course.
  • Role-playing: Regularly practice client interactions with a mentor or manager.

Timeline:

  • Week 1-2: Select a mentor and identify a suitable communication skills course.
  • Week 3-4: Begin the communication skills course and initiate mentorship.
  • Week 5-8: Engage in regular role-playing sessions with mentor/manager.

Review Meetings:

  • Week 2: Discuss initial insights from the course.
  • Week 4: Evaluate the effectiveness of the mentorship and training.
  • Week 8: Review the improvement in client interactions and set future communication goals.{emphasize}

Remember, PIPs are designed to support employee performance and development rather than as punitive measures. By following this structured approach, you can provide struggling employees with a clear path toward success and reestablish their value in your team.

Track progress using performance management software

One vital aspect of a successful performance improvement plan is keeping an eye on progress. Performance management software can be a significant help in this regard. These tools offer valuable insights and data that allow you to evaluate performance objectively — even flagging performance issues you might have otherwise missed.

A well-rounded performance improvement plan doesn't discriminate based on performance. It caters to everyone, from the high achievers to those who need some extra support. A tailored approach to each employee fosters motivation, skill development, and overall performance improvement.

Uncover opportunities through performance management with Officevibe

Poor performance reveals opportunities for improvement — it starts with identifying its root cause, putting a plan in place, and fostering a positive attitude throughout the process.

Remember, a setback is just a detour on the road to success. By addressing poor performance effectively, you can navigate your entire team towards higher achievements and a brighter future.

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Efficiency and fairness in employee performance reviews are the secret ingredients to a happy, thriving team. How can managers ensure this? That’s where performance calibration comes in. 

It’s a term that’s been making waves as of late. But is performance calibration another buzzword — or does it hold the key to successful reviews? 

In this article, we look at the modern practice of performance calibration and how it can be leveraged to execute employee evaluations flawlessly.

What is calibration in performance management?

Performance calibration (sometimes called performance review calibration) is the process managers use to ensure that performance reviews are performed to standard. 

In other words, performance calibration is the practice that reviews the review process. Simple enough, right?

While personalization remains important in performance management and evaluations, companies must ensure uniformity across their procedures. Having a calibration strategy keeps the evaluation process in check. It ensures performance reviews assess everyone’s performance according to the same standards — no matter the role, level, or department.  See it as the quality assurance of performance reviews. Even the best review processes aren’t completely immune to human error, data discrepancies, or unconscious biases. Performance calibration ensures fairness, consistency, and objectivity.

{emphasize}Performance calibration vs talent calibration

While performance calibration and talent calibration both aim to optimize employee potential, their focus is slightly different.  

Performance calibration looks to shape current performance systems and iron out the wrinkles in existing evaluation methods to make sure ongoing performance is as supported as possible. A performance calibration session keeps the present performance scoreboard accurate, setting the stage for upcoming reviews. 

Talent calibration, on the other hand, shapes the future of talent performance. It's all about finding high-potential employees who show promise and setting them up to succeed in future leadership roles. For example, a talent calibration session would revolve around spotting the next CEO or department head internally. 

Performance calibration ensures the now, whereas talent calibration ensures the future.{emphasize}

How calibration fits into the performance review cycle

Performance calibration fits right into the big picture of performance management. Calibration sessions help managers zoom out to assess their own performance evaluation methods — revealing opportunities for improvement and ensuring upcoming reviews are done fairly.

Ideally, calibration sessions occur both before and after individual performance reviews. Calibrating the evaluation system beforehand validates the structure by which employee evaluations will be run, ensuring they are all done in a fair, organized, and consistent fashion. A bit like proofreading an email before pressing send. 

Calibrating the evaluation system after completing employee evaluations is more like a post-mortem analysis — comparing notes and ratings across teams to uncover discrepancies and adjust where needed. A bit like a sanity check, where hindsight learnings can also be applied for the future.

Let’s look at the key stages of the continuous performance review cycle, and see where calibration fits in: 

  • Planning: Managers and employees collaborate on setting SMART goals aligned with big-picture company objectives. Goal-setting sets the tone for the next step of the employee’s performance journey. 
     
  • Monitoring: Through ongoing check-ins, feedback, and other forms of data collection, managers gather performance insights which will be compiled for the employee evaluation.
  • Pre-evaluation calibration: Managers calibrate their performance evaluation framework ahead of reviews, as part of their prep work, ensuring a fair and structured appraisal system will be applied to all employees.
  • Evaluation: Employees are formally evaluated based on their contributions and insights gathered during the monitoring stage. Conversations between managers and employees during evaluations will feed the next steps of an employee’s performance plan.
  • Post-evaluation calibration: After evaluations are conducted, but before making final decisions on the next steps of their team’s performance journeys, managers calibrate their results, making sure there are no gaps in evaluations between employees that may have been missed.
     
  • Development: Here, managers adjust employee performance plans, goals, and support based on the results of evaluations, to ensure every individual’s ongoing performance success. 

Managers from different teams or departments should work together to make calibrations even more successful. Making performance calibration sessions a collaborative exercise makes sure that evaluations are up to standard across the board — and there are several ways to do that. Read on to find out more.

Performance calibration: An asset for employee engagement and better management

When every managerial decision counts and employee engagement is at stake, performance reviews can't be left to chance.

Performance calibration holds managers accountable for fair reviews. It helps them see their own blind spots and ensures employees receive recognition and rewards based on their actual contributions. It’s a practice that instills trust in both leadership and the evaluation process.

This level of transparency and accountability boosts team morale, engagement, and performance. According to HBR, performance improves by 26% and retention by up to 27% when employees believe fairness is applied at work.

Performance calibration is also a data-driven process, helping decision-makers make the right calls. It holds evaluations to a company standard, empowering managers to be more objective and strategic — around promotions, salary increases, or training allocation.

Routinely calibrating the efficiency of performance evaluations helps managers stay on top of things and employees stay engaged in their performance.

Methods of performance calibration

Performance calibration sessions are collaborative meetings where managers and other relevant stakeholders, like HR leaders, come together to ensure a fair and consistent evaluation system is applied to individual performances. 

These sessions are not about tweaking numbers or playing with metrics — quite the opposite. They're about aligning perspectives and collectively agreeing on employee rating standards. 

Calibration sessions answer the question: Does our performance evaluation rating system pass the quality and fairness standards? If yes, great. If not, the system and subsequent evaluations need to be adjusted so that all review outcomes are rightly (and fairly) deserved. 

There are many ways to perform calibration sessions. You can even mix and match them: 

Manager-to-manager sessions

Managers get together to collaborate on reviewing and aligning performance ratings. This is great because it leverages the perspectives of those who perform the evaluations and use the system. Working with managers from different teams or departments also fosters a cross-functional but cohesive understanding of company-wide standards. 

Calibration meetings with HR

These calibration sessions are similar to manager-to-manager meetings but with HR professionals instead. This brings an additional layer of expertise to the mix. HR members can help hold the fort down to ensure the calibration process aligns with organizational values and objectives. 

Checklist calibration

Calibrations by checklist are more self-guided and can be done solo. Using an approved checklist or standardized criteria, managers go through a pre-appointed calibration process to make sure the right performance indicators are being assessed for everyone.

Software-assisted calibration

Like with other aspects of performance management, leveraging performance management software can streamline the calibration process. Calibration tools often come with features like data analytics and customizable performance metrics — which enhance efficiency and remove human subjectivity. We do love our technology.

Employee-assisted calibration

Employees might have useful insights into the performance evaluation experience to inform the calibration process. By leveraging their feedback, managers can calibrate their evaluation approach with even more precision. This method also encourages employees to participate actively in their performance evaluations and fuels a culture of continuous feedback. 

Step-by-step guide to running effective performance calibration sessions 

No matter the calibration methods that managers might gravitate towards, here’s a general step-by-step guide to doing calibrations well: 

  1. Prepare the performance dataset: Before getting started, it’s important to have a base to work off of. This is what will be calibrated. Pre-evaluations, this could be the defined set of KPIs planned to be assessed. Post-evaluations, this could be the collected performance data from all employees evaluated cross-compared.
  2. Identify and invite the key stakeholders: Multiple brains are always better than one. Involve the relevant managers and leaders who can participate in the calibration process to ensure diverse perspectives are considered.
  3. Set the structure and objectives of the session: Just like any meeting, calibration sessions benefit from having an agenda and set objectives to be as effective as possible. The goals of a session can vary depending on if they are for pre or post-evaluation purposes, but they should be time-bound. Having time carved out for different aspects of what’s being calibrated and for open discussions is also essential.
  4. Focus on the data: Fairness relies on objectivity — so analysis and subsequent decisions should be based on the concrete evidence at hand, not subjectivity. Stakeholders should look at the entire picture that the dataset paints. Are there any aspects being overlooked? If looking at the collective performance data of employees, it might be useful to hide names to remove any biases too.

Implement feedback loops: As with any good performance management practice, feedback is key to success. Encourage ongoing feedback between stakeholders during and between calibration sessions to drive continuous improvement.

Best practices: Strategies for performance calibration success

Here are a few tried-and-tested best practices that can help performance calibration become a true strategic advantage: 

  • Leverage technology to make life easier: Performance management tools are your friend. Investing in calibration software that streamlines the process and provides actionable insights has short- and long-term ROI.
  • Use it as a continuous feedback opportunity: Just like evaluations, calibration shouldn't be a once-a-year event — it should integrate with ongoing feedback loops. Every process is an opportunity to drive a culture of continuous improvement.
  • Align your calibration process with organizational goals: By making sure that the calibration process reflects and contributes to broader organizational objectives, you’re ensuring your entire performance management system remains cohesive. 
  • Involve HR: Managers are part of the frontline when it comes to performance, so they know firsthand what evaluations should specifically focus on. But HR team members are the gatekeepers of company processes and standards, so their perspectives can be a real asset to not losing sight of the bigger picture.

{emphasize}The Role of HR in Performance Calibration

HR leaders bring a lot to the table of any organization, and their perspective can be extremely valuable in performance calibration:  

  • Helps hold the line on strategic alignment: Including HR in the calibration process makes sure everything is in sync with the overarching company mission — keeping everything aligned with the corporate values, dreams, and aspirations.   
  • Creates trust and earns support: Transparency builds trust, so letting all stakeholders in on when and how the calibration train rolls, and what it aims to achieve, builds a better understanding and garners more support towards performance management efforts. 
  • Adds a layer of engagement: HR brings everyone together, from department heads to managers, ensuring everyone's on board. Engaging HR ensures everybody’s buy-in and overall commitment to the calibration process. 
  • Boosts continuous improvement: The more helping hands, the better the outcome. HR helps keep an eye on the calibration process and can be a great assist in fine-tuning it based on feedback, results, and the organization's ever-evolving needs.  

Including HR in calibration ensures the process aligns seamlessly with overarching company values and goals so that it contributes to a culture of ongoing improvement.{emphasize}

How performance calibration impacts the employee experience

Performance calibration is more than just what happens behind the scenes of employee evaluations — it also plays a pivotal role in shaping the employee experience (EX). 

According to Gartner HR Research, 82% of employees feel they would benefit from a fairer employee experience through being considered, more supported, and better acknowledged.

As more and more companies put a spotlight on well-being and growth, performance calibration steps up the game:

Supports personalized growth

Performance calibration contributes significantly to personalized employee development plans. By ensuring fair and accurate assessments, employees receive targeted feedback and guidance. Thanks to performance calibration, growth plans get personal. By ensuring fair and square reviews, each employee can receive targeted feedback that actually helps.  

When teams see that their managers care about creating a just system that accurately assesses their performance, they feel all the more a sense of investment in their growth and career progression — which, in turn, motivates employees to step into success. 

Contributes to the magic of recognition

An integral part of performance management is giving props. Acknowledging wins big or small creates a vibe where individuals and teams feel valued. When recognition becomes part of a calibration process’s priorities, employees are better seen and appreciated, which enhances their overall job satisfaction and contributes to a positive work environment. 

Champions improvement

Performance calibration is all about making things better and keeping everyone accountable, which promotes a culture of continuous improvement. When employees see that the organization is committed to fair assessments and ongoing development, it instills confidence and a sense of safety that their employers have their backs. And that's the kind of workplace vibe that inspires employees to self-improve too.  

The future of performance calibration looks promising

The verdict is in. Performance calibration is the real deal, not just corporate jargon. It's a strategic approach to optimize the review process and performance management as a whole. 

As we navigate the future of performance, calibration trends are pointing towards tech integration to help managers shape a high-performing and fair-playing workplace. We invite you to look at what cutting-edge performance management solutions of the 21st century have to offer — and test them out for free.

Modern performance management is all about agility and continuous improvement — where feedback is at the center. However, feedback can make or break the bank of employee motivation and performance. So what's the magic formula?

This article is your guide to mastering the art of continuous feedback — a tool that fuels employee engagement, team synergy, and growth.

The importance of feedback within continuous performance management

Regular and constructive feedback is the backbone of a company's performance management practices. It isn't just a routine check-in. It's a continuous conversation that empowers employees to perform at their best. It's a tool that enables managers to be agile and make better decisions based on the insights it reveals.

Unlike more traditional models of performance management, feedback in a continuous agile system allows managers to intervene and employees to flag concerns at need, rather than wait for the next performance review to be able to connect.

From driving productivity to keeping everyone on the same page, continuous feedback provides clarity and support, ensuring employees know their strengths, areas of improvement, and the next steps they need to take.

{emphasize}What is continuous performance management?

Continuous performance management is a dynamic approach where managers and employees adapt performance activities to changing circumstances, in real-time, while staying aligned to overarching goals.{emphasize}

7 ways feedback helps improve employee performance

Feedback can be a game changer for individual employees and teams alike. Whether positive or constructive, the point of feedback is to support performance and move things toward successful outcomes during and between performance reviews. Here's how:

1. Increased professional (and personal) confidence

Positive feedback isn't just a pat on the back — it can boost an employee's confidence big time. When people receive recognition for their achievements, it reinforces their belief in their own abilities, which can lead to even more confident and effective performance. In essence, positive feedback is positive reinforcement.

2. Enhanced skills and knowledge

Without feedback, employees have to no way to know if they're on the right path or way off. Feedback is the gateway to growth and skill development, as it provides an opportunity for managers to suggest training, mentorship, or resources that can help employees acquire the necessary skills and knowledge to excel. And if the feedback is continuous, so is the improvement.

3. Increased adaptability

The workplace is constantly changing — whether it's with new technology, processes, or management methods. Feedback helps employees navigate these changes, as a key part of transparent communication and support, ensuring employees remain flexible and ready for whatever comes their way.

4. Quicker behavioral changes

Addressing specific behaviors or habits that need adjustment through employee feedback is the quickest way to course-correct. It helps nip things in the bud before little red flags become serious problems. This could be gaps in punctuality or time management skills. Thanks to pinpointed feedback, employees can make swift, effective changes that are necessary to perform well.

5. Better alignment with organizational objectives

Linking an employee's work to the broader organizational goals is a powerful motivator for improvement. It helps them see the connection between their performance and the success of the company, and understand the value of their impact. Feedback serves as the connective tissue, communicating the correlation between an employee's actions and results.

6. Heightened innovation and creativity

Constructive feedback is the muse for confidence and innovation. It can encourage employees to think outside the box and find creative solutions to any challenge. Feedback serves a culture of open communication, which fosters an environment where employees feel safe enough to share their ideas and try new things. This leads to improved performance through new approaches.

7. Faster conflict resolution

There's almost nothing as unproductive as tension between colleagues. Addressing interpersonal conflict head-on prevents good vibes from taking a hit and tanking team spirit. Feedback helps employees develop strategies for resolving issues, improving their relationships with each other, as well as improving teamwork and overall performance.

Feedback delivery best practices

Feedback is at the heart of growth and performance improvement. But there is an art to it. Managers have the crucial responsibility to deliver effective performance feedback to see positive changes. Whether given during a performance review or an in-between check-in, here are best practices for delivering feedback with impact:

Be timely

When it comes to impactful feedback, the clock is always ticking. Managers recognize there's a certain window of time to provide feedback for it to be relevant and most effective. It's important to provide feedback as close to the observed behavior or performance concern as possible, rather than rely on performance reviews to be the only opportunity for conversation. Swift feedback not only keeps the details fresh in the employee's mind but also allows for immediate improvement, preventing further performance issues from continuing.

Timeliness is just as important for positive feedback too. When managers acknowledge accomplishments when they occur, employees feel recognized. Delaying on recognition may leave an employee feeling like their efforts are overlooked and underappreciated.

Focus on behavior and results

As with all effective communication, feedback needs to be clear and specific. Impactful feedback is objective, addressing specific behaviors and outcomes, rather than personality traits. Managers should stick to observable and measurable actions, which then gives employees something concrete to work off of. This is why KPIs are helpful reference points during feedback — it's about the numbers, not the nuances.

Stay objective

Elaborating on the above point, great feedback maintains an unwavering commitment to objectivity. This means that feedback should be free from bias or personal judgments, and based on facts and evidence. Managers should avoid making assumptions or sharing their performance appraisal comments based off of emotions.

Objectivity is important to maintain throughout the entire performance review process. It sets the tone for constructive dialogue and fair, unbiased evaluations along the employee journey.

Use the "sandwich" approach sparingly

The sandwich method is a great communication technique — especially for feedback conversations. Managers start with praise, deliver the feedback, and then end with praise. The idea is to cushion less-than-positive comments between positive reinforcement to help employees not lose motivation as they look to improve their performance.

While the "compliment-critique-compliment" method can be very effective, it's important to use it only when appropriate. Directness is key when delivering feedback, and diluting the main message may obscure an employee's necessary course of action. Managers need to choose reinforcement moments wisely — they have to be genuine and complement the overall feedback.

Be specific

Ambiguity is one of the top killers of effective feedback. If employees feel unclear as to what managers are trying to tell them, they can't understand what aspects of their performance need improvement or what steps need to be taken. For feedback to be effective, managers need to provide concrete examples and details to illustrate their points.

Offer solutions or brainstorm them together

A manager's role extends beyond highlighting problems — it's also about supporting employees in their performance. Whenever possible, they should suggest practical solutions or steps for improvement within feedback moments. Otherwise, employees might be left hanging, and unclear on how to improve.

Sometimes, two brains are better than one — problem-solving can also involve collaboration. Why not transform a performance review into a shared brainstorming session? Not only does this help uncover realistic solutions but it demonstrates a manager's commitment to helping their employees learn and grow. This can really strengthen the employee-manager relationship, and motivate the employee even more by feeling supported.

Create a safe space

Being on the receiving end of feedback is a vulnerable position. An effective performance review or feedback session occurs in a safe and private environment where employees can openly discuss their performance without fear of judgment. This paves the way for constructive conversations.

Remember, feedback isn't about pointing fingers. Active listening, role-play, and self-reflection are great strategies for managers to develop empathy and meet the employees at their level.

Listen actively

It's also important for managers to offer an attentive ear and undivided attention during feedback sessions. After all, feedback is an exchange, and listening is just as important as speaking. Being a good listener is an essential skill for managers to have.

Allowing employees to respond to feedback, ask questions, seek clarification, and even give feedback on the feedback itself, lets the employees know that their perspective is valued and respected during their performance review.

Use "I" statements

In the art of feedback, personal ownership matters. When providing feedback, it's key for managers to express their observations and feelings using "I" statements.

{highlight}For example, saying "I noticed that...," rather than "You always..." avoids creating generalizations and or an environment of blame, and instead creates an atmosphere of understanding.{highlight}

Be constructive, not destructive

The goal of feedback is to help improve performance, not to tear down an employee. Constructive feedback keeps the focus on how an employee can do better rather than just highlighting what was done wrong.

It's important for employees not to dwell on shortcomings and be empowered to take charge of their growth and development. Managers need to steer all performance review conversations towards positive change. Onwards and upwards!

Tailor your approach

Delivery is everything. And different employees might respond to different feedback delivery styles. Recognizing individuality is important for managers to adapt their methods to the unique needs and preferences of each employee. Some employees prefer a straightforward approach, while some might need more "sandwiching". Some employees thrive by diving straight into the next steps, while some might do better with more hindsight analysis to connect the dots on what to improve.

{emphasize}Your continious performance management starter pack

Jumpstart your way to improvement with our free continuous performance management starter pack! A turnkey solution packed with best practices, a performance cycle action plan, a goal-setting worksheet, and sample agendas to help you map out every performance checkpoint.{emphasize}

15 performance review phrases for positive, negative, and constructive feedback

Now, the crux of this article: Performance review phrases to help shape your own feedback around. Here, you'll find examples of different feedback, from positive to negative to constructive.

As with performance management best practices, these performance review phrases serve as templates — the key is to personalize and expand them, as feedback should be tailored to fit the unique needs of each employee performance review.

Positive performance review phrases

Positive feedback is the source of employee engagement, confidence, and motivation. It's a strategic tool that reinforces positive behaviors, making employees feel appreciated and valued, and fosters a culture of recognition.

Scenario 1: When an employee has gone above and beyond on a specific project or task

{emphasize}Feedback example: "I just wanted to give you a big shoutout for the fantastic job you did on [specific project/task]. Your dedication and hard work really stood out, and I couldn't be happier with the results. Your efforts are greatly appreciated, and I'm here to help you succeed in future projects. Keep it up!"{emphasize}

Positive performance review phrases like the above show employees that you value their extra efforts, which help drive the company's success and well-being, and encourage them to aim to exceed expectations.

Scenario 2: When an employee successfully leads a challenging project

{emphasize}Feedback example: "Leading the cross-functional team on [specific project] was no small feat, and you handled it with tremendous skill. I wanted to commend your leadership and how you helped other team members navigate the ups and downs to get it delivered. You demonstrate great potential to take on more leadership responsibilities in the future, and I'd love to support you in that if that's something you're interested in."{emphasize}

This positive employee feedback example shows employees that you take notice of leadership wins, and appreciate their contribution to team success.

Scenario 3: When an employee demonstrates exceptional problem-solving ability

{emphasize}Feedback example: "I've noticed the way you tackle problems head-on and I am impressed. It's been a game-changer for the team. When [specific issue] required a strategy, you delivered. You should be proud of your problem-solving skills, as they're a tremendous asset to our success. Keep up the great work, we're lucky to have you!"{emphasize}

This positive employee feedback example shows employees that their tactical or strategic skills don't go unnoticed, and tie into helping achieve overall company objectives.

Scenario 4: When an employee took the initiative to improve a process

{emphasize}Feedback Example: "I noticed how you took the initiative to improve [specific process]. It's had a big impact on our team flow, but what impressed me even more was how proactive you were in identifying that there was a problem and solving it! You've stepped up as a great example for the rest of the team, and I appreciate your commitment to continuously improving how we work. Let's keep working together to make our processes even better!"{emphasize}

Positive performance review phrases like the above remind employees that when they step up, their initiative is rewarded. It further nurtures a culture that values proactiveness.

Scenario 5: When an employee consistently provides support to other team members

{emphasize}Feedback example: "I have to say, you've been a huge help recently with [specific example] and [specific example]. As teammates, it's a given that we help each other, but I've noticed you go above and beyond to assist your peers. Your willingness to lend a hand to other team members, and share your knowledge, as well as your teaching skills, has really shined. I'm here to help you step into mentorship opportunities if that's something that sounds up your alley."{emphasize}

This positive employee feedback example highlights a culture of collaboration, and that certain abilities are not only recognized but nurtured to help employees progress in their careers.

Constructive performance review phrases

The objective of constructive feedback is to recognize an employee's contribution while also highlighting areas of improvement — be it about communication skills or time management. For feedback to be constructive, it must frame things so employees understand how improvement will serve them and their team.

Scenario 6: When an employee gave it their all in a project but didn't hit the goal they set out to achieve

{emphasize}Feedback example: "I do not doubt your dedication to the [specific project], and your hard work and efforts have been commendable. While you didn't hit the goal(s) we initially set, like with [specific goal], I feel there's loads of learning potential here to hit a home run next time. Let's chat about what went well, and what could've been better, and figure out a strategy together for when you take on new projects. Your work here is really valuable, and I'm here to make sure you can achieve even more success!"{emphasize}

Performance review phrases like this one communicate that even if employees don't quite hit the mark, their efforts are still appreciated and they can feel reassured that their manager is there to help them improve.

Scenario 7: When an employee demonstrated strong leadership skills but didn't properly delegate tasks

{emphasize}Feedback example: "I really appreciate your leadership on [specific project]. There's no doubt about your strengths. Although, I feel there's room for growth in some specific areas, like delegation, and I'm here to help you work on that. For example, [specific example] could've gone better to avoid [related concern]. Let's take some time to discuss a few strategies to improve your delegation skills. Your leadership potential is something worth nurturing, and I have no doubt that if we refine this key aspect you'll be taking charge flawlessly."{emphasize}

This feedback example sandwiches constructive criticism between praise and encouragement so that employees can understand that improvements are opportunities for future success, not setbacks.

Scenario 8: When an employee's communication skills can be improved for greater clarity

{emphasize}Feedback example: "As you know, communication is vital for any project. I love how communicative you were on [specific project], but there were a couple of instances where clarity could've been better to avoid [related issue]. Don't worry, I've been there before. If we refine this skill, I'm confident communication will feel smoother. I have a few tips on how to be clear and concise, so let's explore ways we can help you structure and enhance your communication skills."{emphasize}

This feedback example also uses the sandwich method, making sure to include praise along with constructive criticism. It also demonstrates empathy from the manager, creating a safe environment where the employee can feel empowered in the opportunity to improve.

Scenario 9: When an employee shows promise but could use additional training

{emphasize}Feedback example: "I love how creative you were when tackling [specific task]. This really demonstrates how much potential you have to succeed. However, it made me realize that additional training in [related skill] could help you improve. Let's chat about some skill development opportunities I have in mind for you. I'm confident that the right training will do your creativity justice in the long run."{emphasize}

This constructive feedback example uses positive reinforcement and praise while steering the employee toward improvement opportunities. It communicates to them that the company sees the value in their creative solutions, and is willing to invest in their success.

Scenario 10: When an employee has provided great individual contributions but could improve on team contributions

{emphasize}Feedback example: "All your recent individual contributions to [specific project] have been valuable, so keep up the good work! That said, I'd like to encourage you to get more involved when it comes to teamwork and collaboration. When we work together instead of alone, and leverage each other's strengths, both our collective and own success shines. Let's talk about a few ways we can make sure you get more involved."{emphasize}

This constructive feedback example acknowledges current value while highlighting where more value could be unlocked. It reminds the employees of the greater picture and how they can have even more impact if they improve collaboration.

Negative performance review phrases

Not every feedback conversation is easy. Some are a little trickier and more delicate. This is the case when feedback addresses larger issues, like poor performance. While managers need to remain empathetic, it's also crucial for them to be clear on the fact that remedying these issues is non-negotiable.

Scenario 11: When an employee has been repeatedly missing deadlines

{emphasize}Feedback example: "I've noticed a pattern of missed deadlines recently, such as with [specific example] and [specific example]. As you know, meeting deadlines is critical, and this can't keep happening, so let's discuss this issue to see how we can remedy this. I want to understand the challenges you're facing so we can put in place an effective plan to improve your time management. Sounds good?"{emphasize}

By ensuring specific examples are given to back up a manager's concern, performance review phrases around a negative situation remain objective and fact-based. It also ensures that employees are reminded of company standards and that they are supported in their own improvement.

Scenario 12: When an employee's toxic attitude is affecting the team's morale

{emphasize}Feedback example: "I need to talk to you about concerns that have been raised regarding your interactions with the team. Based on peer feedback and my own observations, it's become apparent that your attitude is impacting team morale. I might not have the full picture, but I want us to have an open, one-on-one conversation about what's going on, and hear your perspective too, so we can work on this problem and agree on ways to foster a more positive team environment. Can you block your schedule one hour before the end of the day so we can address this ASAP? "{emphasize}

This negative feedback example is straightforward, objective, and prompt. It sets out the next steps to fix an attitude issue right away instead of letting it fester, while also communicating openness towards the employee's perspective.

Scenario 13: When an employee displays resistance to feedback

{emphasize}Feedback example: "Open communication is important at [company], and receiving and incorporating feedback is essential for your professional growth. As your manager, my goal is to support your improvement but I feel there's been some resistance to my feedback. This dynamic can limit your development, and I want to see you succeed. Let's take a moment to discuss the reasons behind this resistance. I will be open to your perspective, as I trust you'll be open to mine, so we can figure out a more constructive way forward together."{emphasize}

This negative feedback makes sure to show openness and willingness towards the employee, while also setting a firm tone that standards aren't being met. It also frames this improvement in direct correlation to the employee's success.

Scenario 14: When an employee struggles to adapt to change

{emphasize}Feedback example: "I know changes aren't always comfortable, but they are par of the course in the workplace. Being able to adapt is essential to succeeding in your role. I've noted a few instances where you've struggled in your ability to adapt, like when [specific example]. Let's explore what strategies we can put in place so you can develop your adaptability and have a smoother experience in the future."{emphasize}

Starting the performance review phrases with empathy helps employees receive negative feedback better and sets the tone for collaboration. Stating clear examples to back up statements also provides clarity and validity to feedback.

Scenario 15: When an employee's lack of collaboration impacts team performance

{emphasize}Feedback example: "Collaboration is fundamental to our team's success, and your limited collaboration lately has been noted. This isn't something I can ignore, as it could keep impacting our collective performance. I'd like to schedule a one-on-one with you to talk about the reasons behind this. I've witnessed your past successes, and this lack of teamwork doesn't seem like you. So let's find ways to get you back into a more collaborative spirit, which is important for me, your colleagues, and your own success."{emphasize}

Performance review phrases like the above are designed to remind employees of company standards when it comes to collaboration, while also communicating that no problem can't be fixed when we come together to find solutions.

How self-assessments supplement manager feedback

The more insights the better when it comes to well-rounded feedback. But it's not a one-way street, where feedback solely relies on a manager's point of view. Feedback is a collaborative journey, and employees play a crucial role in their own growth and development too.

Why you shouldn't skip self-assessments:

  • They foster ownership and accountability: Self-assessments invite employees to reflect on their own performance. This is an important exercise that puts accountability and ownership of one's success back into their hands.
  • They provide a holistic understanding of performance: Self-assessments offer an additional layer of perspective to feedback, allowing both the employee and manager to complete the picture. Pooling from employee insights might reveal important details to the story otherwise overlooked — be it root causes, additional context, or misunderstandings. This helps everyone have a more holistic view of performance.
  • They help tailor performance plans: Self-assessments are powerful instruments to feed the next steps after performance reviews. Their insights reveal how to customize performance plans so they hit the nail on the head of what needs to happen for employees to improve.
  • They set the foundation for a strong feedback culture: Continuous feedback is an honest, transparent, and constructive back-and-forth. Self-assessments encourage employees to take an active part in feedback giving and receiving, which feeds into a culture of communication and collaboration.

Following up after feedback: What to do after performance reviews

Let's say you've leveraged our performance review phrases, provided stellar feedback, and have just concluded a performance review meeting. Now what?

The conversation doesn't end here. On the contrary! Continuous feedback is an ongoing dialogue throughout the entire employee life cycle. After performance reviews, managers and employees both have the responsibility to keep the momentum going. Here are the key follow-up actions:

Encourage questions

After performance reviews, encourage employees to ask questions about the feedback received. Give them some time to think about it, as they might not think of questions on the spot and need some time to process the performance review. Keep the door open should they ever come back with questions — extra clarity is better than not enough.

Ask for feedback on your feedback

Sounds like a mouthful? We call this the feedback loop. Performance reviews are opportunities for everyone to learn — managers included! Just like room for questions, it's important to invite employees to give feedback on the feedback they received. They might be able to highlight what parts of the feedback have been most constructive, so you can better adapt your feedback style to them in the next round.

Set clear next steps

Thesky is the limit when it comes to the next milestones. After a performance review, define actionable steps and goals for the employee, based on the feedback. Of course, make sure these steps are realistic and appropriate. This is an exercise that should be done together, nurturing engagement and collaboration as a key part of growth and development. When employees have a clear roadmap in front of them, they're more confident and empowered in what's necessary to make progress and move forward.

Set them up for success with the right resources

To support employees in their next steps, managers also have a duty to equip them with what they need to succeed. The conversations within performance reviews should reveal materials, training, or other resources needed for employees to meet their objectives. This step is crucial — otherwise employees, no matter how willing, can only do so much without the right support.

Monitor progress

There are several ways to track an employee's progress after the improvement plan agreed upon after performance reviews. Managers can rely on different metrics, such as key performance indicators (KPIs) or objectives and key results (OKRs) to monitor how well things are going. Qualitative observations, feedback from other team members, and additionally self-assessments should also be leveraged to keep a finger on the pulse of progress.

Check-in between your next performance review

The end of one performance review marks the beginning of preparation for the next. But what happens in between? Plenty. Regular check-ins and additional self-assessments maintain the momentum and continuity of the performance conversation. These moments don't have to be as involved as standard performance reviews but they do ensure that employees stay on course. Check-ins, even if informal, provide the opportunity to make adjustments as needed, instead of waiting too long for managers to intervene.

Adjust your approach

Flexibility is key in continuous performance management. And so must the next steps be! Assessing the effectiveness of the feedback process and remaining open to adjusting the plan as needed is an important mindset to have. After all, a manager and employee might both agree on the best next step after a performance review, only to find out later down the road it might not have been fit for purpose. While performance reviews do set the tone for improvement plans, they aren't set in stone either.

Setting up teams for success with performance feedback

It's cliché, we know, but success truly isn't about the destination — it's about the journey. And with the right performance management approach, there's no stopping your teams along this adventure.

By weaving feedback into the day-to-day, keeping it real with each other, and staying agile, you're already on your way toward a bright future of continuous improvement and perpetual growth.

Equip HR and managers with tools to engage, recognize, and drive performance.

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