Employee Engagement
10M

Employee feedback systems for better employee experience

Published on 
May 20, 2022

An effective employee feedback system gives your organization a real competitive edge. It’s a powerful way to leverage your investment in human capital, keeping your workforce motivated and productive.

But not all feedback loops are created equal. To get optimal outcomes, you need to set up your feedback system the right way.

So we’ve created this quick guide to help you dodge the potential bullets and achieve the best results. You’ll discover what an employee feedback system is, the best way to use one, and best practices for implementation.

What is an employee feedback system?

The phrase ‘employee feedback system’ describes a setup that helps you take the pulse of employee sentiment to gauge factors such as employee engagement, job satisfaction, and other metrics.

In any organization, employees are critical stakeholders who have a significant influence on success. They represent a significant investment, yet there can be times when their thoughts and opinions feel undervalued. Such an impression can lead to frustration, poor team morale, and high staff turnover.

On the other hand, an organization that leverages a feedback system has the opportunity to be much more successful. Such feedback surfaces issues quickly so that so they can be addressed and resolved. Plus, employees can contribute new ideas that help to accelerate success still further.

Feedback loops are easy to initiate and bring a whole raft of benefits. Any business hoping to become an industry leader can benefit from surveying existing team members. And thanks to today’s sophisticated software technology, it’s surprisingly easy to do just that.

How to implement an employee feedback system

We've got you covered if you're wondering how to get employee feedback. There are many different ways to gather the views and opinions of employees.

The option that’s best for you may depend on factors such as:

  • The size of the organization
  • Where your employees are located
  • Whether you have remote employees
  • The technology employees have access to

But there’s no reason to let any constraints prevent you from gathering responses. Even a simple system can yield a wealth of valuable information you can use to your advantage.

Start with an informal feedback loop

Many organizations dip their toes in the water using a purely informal system to collect feedback. Options for achieving this include:

  • Setting up a whiteboard (online or offline) where employees can add ideas and suggestions
  • Having a manager’s open-door policy so team members feel encouraged to share without restraint
  • Inviting employees to share their thoughts and contribute ideas during regular team meetings

This kind of informal feedback is often two-way in nature. Managers can use employee feedback examples to give them a head start in managing tricky conversations.

An informal system does have its limitations. Without structure, good ideas may get forgotten, and the data can be hard to analyze.

Create a traditional employee feedback system

One way to step up from an informal approach is to implement a more traditional system. This system may involve surveying employees by email and then collating the responses.

For further analysis, centralize feedback in an Excel spreadsheet or Google Sheet. This method can be a more organized improvement from the less formal approach but still leaves a lot desired.

Evaluating a large number of responses soon becomes unwieldy and impractical. Once again, the inevitable consequence is that critical feedback is overlooked or misunderstood.

Use a software-based system to collect feedback

The best solution of all is one that automates the whole process. That way, employees have a chance to air their views, vent any frustrations, and weigh in on relevant company initiatives. Busy managers get the vital feedback they need without spending hours analyzing data.

Thankfully, all of this is possible using modern software. Feedback tools designed to measure the employee experience deliver priceless data and help create an engaged workforce.

These feedback systems typically begin with an employee engagement survey that asks a wide range of pertinent questions. The software automatically gathers and analyzes the data, delivering critical insights into employee satisfaction.

A software-based employee feedback system such as Officevibe helps managers:

  • Give employees a safe space for honest communication by collecting feedback anonymously.
  • Get answers on important topics by sending custom surveys to ask specific open-ended questions to their team.
  • Turn feedback into conversations, prompting further questions to get more details, and discuss the next steps while employees can choose to stay anonymous or not.
  • Easily share survey reports to discuss with their team or company leadership.
  • Stay in sync with their distributed or remote team sentiment so they can spot signs of disengagement early and stay connected with direct reports any time, from anywhere, all in one place.

Give feedback to employees

Hand-in-hand with collecting feedback from your team is giving employee feedback, too! 

People share their views in hopes of feeling heard—approach feedback conversations openly and without judgment. As you listen with empathy, consider how you can respond.

Sometimes they will be looking for a resolution, and sometimes you're acting just by giving them an open forum to speak. Seek opportunities to support in the best way possible and provide feedback in the same form you would like to receive it.

Giving feedback doesn't always have to fall solely under a manager's responsibility. An alternative or additional approach to offer employees is 360-degree feedback.

In this system, team members receive feedback from many different team members to help them improve. It's usually a more formal, structured approach that doesn't happen all too frequently as it involves many players. A 360-degree feedback approach does help to eliminate bias from one source of feedback and helps people understand how they are fitting in. 

Set out to turn feedback into conversations, and you'll naturally create a continuous loop of fruitful exchange, build trust, and deepen relationships with your team members.

The importance of collecting employee feedback

No organization can afford to rest on its laurels in a competitive environment. There’s a compelling need to keep improving and staying one step ahead. Standing still is a recipe for being left behind as more nimble competitors forge ahead.

Our employee feedback statistics show that 39% of employees don’t feel appreciated at work. When managers do make a concerted effort, the difference is astonishing. And it starts with knowing where to direct your intention! How do you find out? By getting feedback.

Gathering continuous feedback and acting on it can be a game-changer. A series of small improvements add up to transformational change very quickly. An effective feedback system can bring a more satisfying employee experience and an enhanced company culture.

A solid employee feedback strategy helps in many ways:

Complement annual reviews

The annual appraisal is the most widely-used feedback process of all. And while it certainly has value, it also has limitations.

An event that collects employee feedback once a year will always show up a little late to the game. Significant issues or wins deserving recognition may go unnoticed for twelve months, marking missed opportunities.

By complementing the performance review with a regular feedback loop, you can eliminate this problem. Your employee engagement survey will help you achieve better performance management throughout the entire year.

Understand true employee sentiment

Some employees may be reluctant to criticize their managers or the corporate culture for fear of reprisals. Others may be too shy to speak up.

Unexpressed feedback can lead to managers being oblivious to critical problems or missing out on potentially great ideas. Fortunately, you can prevent that.

Product shot of the Feedback Messaging feature in Officevibe
Turn feedback into conversations with Officevibe's in-app feedback messaging.

Employee feedback systems provide an innovative solution, as most software tools allow for anonymous employee feedback survey responses. Team members can express their concerns freely, and everyone gains from uninhibited idea-sharing.

Achieve continuous improvement

One of the most significant advantages of a feedback system is that it serves to inspire continuous improvement.

Modern companies schedule employee feedback software to conduct employee surveys automatically and regularly. A key here is to stay consistent!

You start collecting vast and valuable information, providing detailed insights into how team members feel and what they care about.

Of course, gathering and analyzing the data is not enough. Next up is that you must act on the matters raised as quickly as possible to reap the benefits.

For example, if several employees say they don’t get enough feedback from a particular team leader, it’s time to talk to the manager in question. Encourage better communication and discuss how this benefits everyone in the organization.

If you are committed to making ongoing improvements based on feedback received, you can look forward to increased employee engagement, commitment, and productivity.

How your employee feedback system enhances the employee experience

A good feedback setup provides important feedback to the management team, but it’s critical for employees, too:

Give employees a voice

With a positive feedback loop, your employees will love sharing their views and ideas. Instead of feeling like a small cog in a big machine, they will know their opinions matter and make a difference.

Remove friction and frustrations

A problem that managers may not notice might be something major brewing within the team. Left unchecked, it can escalate and take managers by surprise.

For example, if one team member frequently brings a negative attitude to a specific task, a manager who doesn't have all the visibility might be unaware. Over time, this negative energy could weigh on others or affect objectives.

A feedback system provides employees with an easy way to raise such concerns before morale drops.

Increase future engagement

When people see their contributions making a difference, employee engagement soars. Replying to employee feedback helps dramatically. Team members will be encouraged to offer more ideas or emboldened to highlight negative issues that worry them.

Our research shows that 63% of employees feel they don’t get enough praise. So if you not only act on their feedback and praise their contribution, you have a winning strategy for happy employees. It only takes a moment to recognize employees and their efforts, but it makes a big difference.

Good vibes recognition feature in Officevibe
Peer-to-peer recognition tools like Officevibe's Good Vibes make giving kudos to team members fun and easy.

Employee feedback best practices

The field of employee feedback is developing rapidly, so it makes sense to stay up-to-date with the latest ideas and best practices.

Here are some proven tips to give you a head start in the race for competitive advantage:

  • Gather feedback often: mood can change quickly, and you need to understand how employees feel right now (not months ago)
  • Schedule feedback collection to occur automatically: ditch error-prone manual systems and manage with software instead
  • Act promptly on feedback received: action that occurs months after an issue arises is almost useless. Take action fast!
  • Acknowledge, reward & praise: help employees to understand that there is real value in getting involved

Leverage the power of technology to enhance employee satisfaction

While it's possible to gather employee feedback the old-fashioned way, putting cutting-edge technology to work makes much more sense. That’s why so many organizations choose the Officevibe Employee Feedback Tool.

[ov_cta id="5117431"]

It’s an easy way to automate and organize how you collect anonymous feedback from employees. No matter how large or small your team is (or where your people are located), you get the data and insights you need to gauge employee happiness and satisfaction.

Using quick Pulse Surveys, you can get real-time feedback to stay on top of current sentiment and then dig deep to discover what you really need to know. Employees can share anonymous feedback with their manager easily, at any time.

Employee engagement: accelerate the pace of change

Tesla CEO, Elon Musk, says “what matters is the pace of innovation.” Companies that utilize an employee feedback system can accelerate change in their businesses, having an honest account of reality and using employees' best ideas to flourish.

That’s a fantastic way to improve employee retention, boost morale and keep your employees engaged. Implement such a system in your organization, and you may be amazed at the outcome.

Discover Workleap Officevibe's latest benchmark report on 12 key employee engagement metrics

What's in this article
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An effective employee feedback system gives your organization a real competitive edge. It’s a powerful way to leverage your investment in human capital, keeping your workforce motivated and productive.

But not all feedback loops are created equal. To get optimal outcomes, you need to set up your feedback system the right way.

So we’ve created this quick guide to help you dodge the potential bullets and achieve the best results. You’ll discover what an employee feedback system is, the best way to use one, and best practices for implementation.

What is an employee feedback system?

The phrase ‘employee feedback system’ describes a setup that helps you take the pulse of employee sentiment to gauge factors such as employee engagement, job satisfaction, and other metrics.

In any organization, employees are critical stakeholders who have a significant influence on success. They represent a significant investment, yet there can be times when their thoughts and opinions feel undervalued. Such an impression can lead to frustration, poor team morale, and high staff turnover.

On the other hand, an organization that leverages a feedback system has the opportunity to be much more successful. Such feedback surfaces issues quickly so that so they can be addressed and resolved. Plus, employees can contribute new ideas that help to accelerate success still further.

Feedback loops are easy to initiate and bring a whole raft of benefits. Any business hoping to become an industry leader can benefit from surveying existing team members. And thanks to today’s sophisticated software technology, it’s surprisingly easy to do just that.

How to implement an employee feedback system

We've got you covered if you're wondering how to get employee feedback. There are many different ways to gather the views and opinions of employees.

The option that’s best for you may depend on factors such as:

  • The size of the organization
  • Where your employees are located
  • Whether you have remote employees
  • The technology employees have access to

But there’s no reason to let any constraints prevent you from gathering responses. Even a simple system can yield a wealth of valuable information you can use to your advantage.

Start with an informal feedback loop

Many organizations dip their toes in the water using a purely informal system to collect feedback. Options for achieving this include:

  • Setting up a whiteboard (online or offline) where employees can add ideas and suggestions
  • Having a manager’s open-door policy so team members feel encouraged to share without restraint
  • Inviting employees to share their thoughts and contribute ideas during regular team meetings

This kind of informal feedback is often two-way in nature. Managers can use employee feedback examples to give them a head start in managing tricky conversations.

An informal system does have its limitations. Without structure, good ideas may get forgotten, and the data can be hard to analyze.

Create a traditional employee feedback system

One way to step up from an informal approach is to implement a more traditional system. This system may involve surveying employees by email and then collating the responses.

For further analysis, centralize feedback in an Excel spreadsheet or Google Sheet. This method can be a more organized improvement from the less formal approach but still leaves a lot desired.

Evaluating a large number of responses soon becomes unwieldy and impractical. Once again, the inevitable consequence is that critical feedback is overlooked or misunderstood.

Use a software-based system to collect feedback

The best solution of all is one that automates the whole process. That way, employees have a chance to air their views, vent any frustrations, and weigh in on relevant company initiatives. Busy managers get the vital feedback they need without spending hours analyzing data.

Thankfully, all of this is possible using modern software. Feedback tools designed to measure the employee experience deliver priceless data and help create an engaged workforce.

These feedback systems typically begin with an employee engagement survey that asks a wide range of pertinent questions. The software automatically gathers and analyzes the data, delivering critical insights into employee satisfaction.

A software-based employee feedback system such as Officevibe helps managers:

  • Give employees a safe space for honest communication by collecting feedback anonymously.
  • Get answers on important topics by sending custom surveys to ask specific open-ended questions to their team.
  • Turn feedback into conversations, prompting further questions to get more details, and discuss the next steps while employees can choose to stay anonymous or not.
  • Easily share survey reports to discuss with their team or company leadership.
  • Stay in sync with their distributed or remote team sentiment so they can spot signs of disengagement early and stay connected with direct reports any time, from anywhere, all in one place.

Give feedback to employees

Hand-in-hand with collecting feedback from your team is giving employee feedback, too! 

People share their views in hopes of feeling heard—approach feedback conversations openly and without judgment. As you listen with empathy, consider how you can respond.

Sometimes they will be looking for a resolution, and sometimes you're acting just by giving them an open forum to speak. Seek opportunities to support in the best way possible and provide feedback in the same form you would like to receive it.

Giving feedback doesn't always have to fall solely under a manager's responsibility. An alternative or additional approach to offer employees is 360-degree feedback.

In this system, team members receive feedback from many different team members to help them improve. It's usually a more formal, structured approach that doesn't happen all too frequently as it involves many players. A 360-degree feedback approach does help to eliminate bias from one source of feedback and helps people understand how they are fitting in. 

Set out to turn feedback into conversations, and you'll naturally create a continuous loop of fruitful exchange, build trust, and deepen relationships with your team members.

The importance of collecting employee feedback

No organization can afford to rest on its laurels in a competitive environment. There’s a compelling need to keep improving and staying one step ahead. Standing still is a recipe for being left behind as more nimble competitors forge ahead.

Our employee feedback statistics show that 39% of employees don’t feel appreciated at work. When managers do make a concerted effort, the difference is astonishing. And it starts with knowing where to direct your intention! How do you find out? By getting feedback.

Gathering continuous feedback and acting on it can be a game-changer. A series of small improvements add up to transformational change very quickly. An effective feedback system can bring a more satisfying employee experience and an enhanced company culture.

A solid employee feedback strategy helps in many ways:

Complement annual reviews

The annual appraisal is the most widely-used feedback process of all. And while it certainly has value, it also has limitations.

An event that collects employee feedback once a year will always show up a little late to the game. Significant issues or wins deserving recognition may go unnoticed for twelve months, marking missed opportunities.

By complementing the performance review with a regular feedback loop, you can eliminate this problem. Your employee engagement survey will help you achieve better performance management throughout the entire year.

Understand true employee sentiment

Some employees may be reluctant to criticize their managers or the corporate culture for fear of reprisals. Others may be too shy to speak up.

Unexpressed feedback can lead to managers being oblivious to critical problems or missing out on potentially great ideas. Fortunately, you can prevent that.

Product shot of the Feedback Messaging feature in Officevibe
Turn feedback into conversations with Officevibe's in-app feedback messaging.

Employee feedback systems provide an innovative solution, as most software tools allow for anonymous employee feedback survey responses. Team members can express their concerns freely, and everyone gains from uninhibited idea-sharing.

Achieve continuous improvement

One of the most significant advantages of a feedback system is that it serves to inspire continuous improvement.

Modern companies schedule employee feedback software to conduct employee surveys automatically and regularly. A key here is to stay consistent!

You start collecting vast and valuable information, providing detailed insights into how team members feel and what they care about.

Of course, gathering and analyzing the data is not enough. Next up is that you must act on the matters raised as quickly as possible to reap the benefits.

For example, if several employees say they don’t get enough feedback from a particular team leader, it’s time to talk to the manager in question. Encourage better communication and discuss how this benefits everyone in the organization.

If you are committed to making ongoing improvements based on feedback received, you can look forward to increased employee engagement, commitment, and productivity.

How your employee feedback system enhances the employee experience

A good feedback setup provides important feedback to the management team, but it’s critical for employees, too:

Give employees a voice

With a positive feedback loop, your employees will love sharing their views and ideas. Instead of feeling like a small cog in a big machine, they will know their opinions matter and make a difference.

Remove friction and frustrations

A problem that managers may not notice might be something major brewing within the team. Left unchecked, it can escalate and take managers by surprise.

For example, if one team member frequently brings a negative attitude to a specific task, a manager who doesn't have all the visibility might be unaware. Over time, this negative energy could weigh on others or affect objectives.

A feedback system provides employees with an easy way to raise such concerns before morale drops.

Increase future engagement

When people see their contributions making a difference, employee engagement soars. Replying to employee feedback helps dramatically. Team members will be encouraged to offer more ideas or emboldened to highlight negative issues that worry them.

Our research shows that 63% of employees feel they don’t get enough praise. So if you not only act on their feedback and praise their contribution, you have a winning strategy for happy employees. It only takes a moment to recognize employees and their efforts, but it makes a big difference.

Good vibes recognition feature in Officevibe
Peer-to-peer recognition tools like Officevibe's Good Vibes make giving kudos to team members fun and easy.

Employee feedback best practices

The field of employee feedback is developing rapidly, so it makes sense to stay up-to-date with the latest ideas and best practices.

Here are some proven tips to give you a head start in the race for competitive advantage:

  • Gather feedback often: mood can change quickly, and you need to understand how employees feel right now (not months ago)
  • Schedule feedback collection to occur automatically: ditch error-prone manual systems and manage with software instead
  • Act promptly on feedback received: action that occurs months after an issue arises is almost useless. Take action fast!
  • Acknowledge, reward & praise: help employees to understand that there is real value in getting involved

Leverage the power of technology to enhance employee satisfaction

While it's possible to gather employee feedback the old-fashioned way, putting cutting-edge technology to work makes much more sense. That’s why so many organizations choose the Officevibe Employee Feedback Tool.

[ov_cta id="5117431"]

It’s an easy way to automate and organize how you collect anonymous feedback from employees. No matter how large or small your team is (or where your people are located), you get the data and insights you need to gauge employee happiness and satisfaction.

Using quick Pulse Surveys, you can get real-time feedback to stay on top of current sentiment and then dig deep to discover what you really need to know. Employees can share anonymous feedback with their manager easily, at any time.

Employee engagement: accelerate the pace of change

Tesla CEO, Elon Musk, says “what matters is the pace of innovation.” Companies that utilize an employee feedback system can accelerate change in their businesses, having an honest account of reality and using employees' best ideas to flourish.

That’s a fantastic way to improve employee retention, boost morale and keep your employees engaged. Implement such a system in your organization, and you may be amazed at the outcome.

Equip HR and managers with tools to engage, recognize, and drive performance.

Related content

Employee experience (EX) has become a catch-all phrase — so broad that it often loses meaning. At HRPA Ignite, two of Workleap’s Senior HR Business Partners, Sarah Azadi and Samin Sadeghi, set out to change that. In their fireside chat, they cut through the noise, highlighting what truly drives engagement and performance in today’s workplace.

Their conversation was refreshingly unfiltered. No buzzwords, no vague theories. Just real, actionable insights from two HR leaders who work closely with managers across all functions. The key takeaway? Employee experience isn’t about perks or grand gestures; it’s about continuously evolving to meet employees where they are.

Why are we still talking about EX in 2025? (Spoiler: it’s not a one-and-done initiative)

Employee experience isn’t just about making work more enjoyable. It directly impacts two critical business outcomes: engagement and performance. A positive EX fosters motivation, productivity, and retention. A poor EX leads to disengagement, turnover, and declining results.

The challenge? EX is never static. Organizations evolve, employee expectations shift, and the way we work continues to change. “A common mistake I see a lot of organizations make is thinking they can find a one-time solution or initiative and never revisit their EX again,” Samin pointed out.  

The businesses that lead the way are constantly iterating and improving. But how do you know what truly moves the needle on EX and, ultimately, engagement and performance?

What are the most important elements of EX? HR leaders weighed in

A poll conducted during the fireside chat revealed that growth and development (30%), work environment (26%), and alignment to an organization’s purpose and mission (17%) are the most critical factors of EX. This data highlights a shift from surface-level perks toward deeper needs, something Samin hears about often when conducting exit interviews.

In a recent LinkedIn post, Workleap’s Co-Founder and CEO, Simon De Baene, shared this sentiment, saying:

"What really matters are much simpler, more fundamental things: a clear vision, a well-executed strategy, good ideas, solid talent, the right timing… and above all, alignment. Trends come and go, but the fundamentals remain. That’s what we should build on."

Does engagement equal performance? With a well-rounded EX, it can. Without one, probably not.

The results of our poll matter because engagement and performance don’t happen in isolation. Engagement without alignment leads to wasted effort, while high performance without engagement leads to burnout.  

Organizations must balance both, ensuring employees feel valued and motivated while understanding what success means for the organization, and having a clear vision on how to get there. An employee experience that scores high on all the fundamentals will naturally bridge the gap between performance and engagement. More on this later!

Let's get back to the basics with Samin and Sarah's top 5 tips for a strong EX

During the conversation, Samin and Sarah shared actionable tips HR should prioritize in order to see the biggest improvement in their employee experience. Implementing all would be the best case scenario, but even starting small with one of these tips can have a noticeable impact.

1. Align leaders to a shared leadership philosophy

Leaders directly impact EX, yet organizations often lack a standardized approach to leadership. One way to address this is by aligning leaders from the start with dedicated leadership onboarding. “You can’t assume every leader has the same experience or approach,” Samin said. “It’s important to communicate what it means to be a leader at your organizations.”

That includes making three things crystal clear:

  • How leaders make decisions at your organization.
  • How they manage performance and share feedback.
  • How they communicate with their teams and cross collaborate.

When leaders know what’s expected of them, they’ll be much better ambassadors for your culture. Plus, they’ll nurture teams that feel engaged and have what it takes to perform.  

2. Use data to drive decisions (without overwhelming yourself)

HR teams often struggle with not measuring enough or measuring too much and getting lost in the data. When you’re strapped for time and resources, knowing how to navigate data is fundamental. It helps you focus on the things that matter most and will drive the biggest impact.  

The key is to identify just five or six key EX indicators and track them consistently. “Historical data is your best friend,” Sarah said. “Benchmarks are nice, but looking at trends over time is what really helps you make informed decisions.”  

When HR is data-savvy, they can form stronger partnerships with people leaders by proactively identifying gaps and working with leaders to solve them. For example, tracking early offboarding rates can reveal hidden issues in onboarding or culture misalignment. “If employees leave within six months, something is off,” she noted. “The role, expectations, or work environment may not match what was promised during hiring. Managers and HR can collaborate to fix that for the next hire.”

3. Listen to employees, but more importantly, act on their feedback

Gathering feedback is only half the battle; acting on it is what builds trust. “In hybrid and remote environments, it’s harder to pick up on workplace sentiment,” Samin noted. “HR and leaders need to be intentional about gathering feedback and making meaningful changes based on it.”

Tactics like engagement surveys, one-on-one meetings, informal coffee chats, and stay interviews can provide deeper insights into employee needs. The key is showing employees that their feedback leads to real change. That’s what makes them feel truly valued.  

“If things aren’t working, you want to create a culture where those lines of communication are flowing and everyone is exchanging feedback with one another, because ultimately, they care and want a more positive experience,” Samin emphasized.  

4. Prioritize growth, however it may look

The best way to create disengaged, underperformers is by letting employees feel like they’re stagnating at work. Employees need to see a future for themselves within the organization, but growth isn’t just about climbing the corporate ladder.  

Promotions are great when there’s a strong business need and the right candidate, but new business needs don’t arise every day. And helping someone move on to the next level when neither them nor the business are ready is not exactly a recipe for success. So, what’s the right balance?

Focusing on learning and development is a gamechanger. HR must think about how the organization can support employees to develop their skills, expand expertise, and learn new tech stacks — all of which create new opportunities for career progression.

Sarah highlighted how Workleap enables this through stretch assignments and cross-functional projects, allowing employees to grow laterally when vertical promotions aren’t available.  

5. Bridge the gap between engagement and performance

There’s a common misconception that high engagement automatically leads to high performance. That’s not always the case. “You can have a tight-knit, engaged team, but if they’re not aligned with the business’s goals, their engagement won’t translate into results,” Sarah explained.

On the flip side, a high-performing team can quickly become disengaged if underperformance isn’t addressed. “If one team member is struggling and leadership fails to take action, it can demotivate the rest of the team,” Sarah warned. “Performance impacts engagement just as much as engagement impacts performance.”

By integrating this perspective into leadership alignment and performance discussions, organizations can ensure that engagement translates into business impact.

Final thoughts: EX is everyone’s business

Sarah and Samin left the audience with a simple but powerful reminder: EX is a continuous process that requires collective effort. “We are all employees. We all impact one another, whether as leaders, peers, or colleagues,” Samin said. “It’s important to create a culture where feedback flows freely and people feel empowered to improve their own experience.”

The only constant in EX is change. Organizations that embrace this reality — and use data, leadership alignment, and employee feedback to drive meaningful improvements — will be the ones that see real engagement and performance gains in 2025 and beyond.

Annual performance reviews have long been a cornerstone of workplace culture, but are they serving employees and organizations effectively? In a recent Workleap webinar, our expert panel tackled this question head-on, exploring why traditional performance reviews often fall short and what HR leaders can do to create a more effective, continuous performance management system.  

Featuring insights from Ricky Muddimer, Co-founder at Thinking Focus; Irina Mocanu, Senior HR Advisor at Workleap; and Brian O'Reilly, Performance Management Product Director at Workleap, the discussion left attendees with actionable takeaways for driving meaningful change in their organizations.

Here’s a recap of the key insights and strategies shared during the session.

Annual reviews may be the standard but they’re failing organizations (here’s why!)

Annual reviews have been the default approach for decades, but as workplace needs evolve, many organizations are questioning their effectiveness. During the webinar, we ran two polls to better understand how organizations approach performance management. The results were revealing:

What is your organization's performance review cadence?

  • 66% rely on formal annual reviews.
  • 16% use formal quarterly or monthly reviews.
  • 9% provide informal, ongoing real-time feedback.
  • 9% have no formal process at all.
Poll answers from our recent Workleap webinar, "Why annual reviews fail and how HR can prevent it"

 

How would you rate your current performance review process?

  • Only 3% said it’s "going really well."
  • 19% feel it’s working but could use minor tweaks.
  • 47% admitted it could be improved.
  • 31% said it needs a major overhaul.

Poll answers from our recent Workleap webinar, "Why annual reviews fail and how HR can prevent it"

These results highlight the problem: while annual reviews remain the standard, they often fail to deliver on their promise of fostering engagement and driving performance. “The annual review isn’t the issue in itself,” said Irina Mocanu. “The issue arises when it’s the only touchpoint for feedback all year long.”  

This gap leaves employees feeling blindsided and disengaged. When feedback is only delivered once a year, it’s impossible to address problems early or celebrate successes when they happen.

4 ways to improve your performance management approach

If annual reviews are just one piece of the puzzle, what does an effective performance management system look like? During the discussion, the panel outlined four foundational principles:  

1. Create a regular rhythm of feedback

Regular check-ins between managers and employees are critical for keeping communication lines open. These touchpoints prevent surprises during formal reviews and allow managers to address issues early. Ricky Muddimer emphasized that the frequency of these check-ins should depend on the organization.  

“Rhythm means addressing issues early  — when someone needs a little support, for example — and celebrating successes consistently. Whether it’s daily, weekly, or bi-weekly, find a cadence that works for your team,” he says. “It’s important to do a sense check of how your people are doing so there are no surprises come the annual review”  

2. Establish a compelling "why”

Performance management should feel valuable for everyone involved. As Ricky explained, “When managers and employees view performance management as an opportunity for growth and connection, it becomes something they actively want to participate in.” Employees want to know their managers are invested in their development, and managers need to see these conversations as opportunities to build stronger teams.

3. Keep it simple

Performance management often gets bogged down by administrative tasks and bureaucracy. But the focus should always be on people. Ricky put it best: “Your performance management approach has to be simple and easy to use. It must prioritize people over the process.” Simplicity ensures managers and employees can spend their energy on meaningful conversations, not paperwork.

4. Monitor your approach

A great performance management system isn’t a one-and-done implementation — it requires continuous refinement. As Irina emphasized, “Monitor what works, what doesn’t work, and adapt. If you stop, in three years, you’ll realize your performance management system is out of date.”  

To keep processes relevant and effective, HR teams should regularly assess their approach, gather feedback from managers and employees, and make small, incremental improvements rather than waiting for major overhauls.

Overcoming barriers to continuous feedback

Transitioning from annual reviews to a more continuous feedback model isn’t easy, but the benefits are undeniable. The panel shared their thoughts on the most common challenges organizations face — and how to overcome them.  

Cultural shifts take time

Implementing a new performance management system often requires a cultural transformation. The panelists encouraged HR leaders to be patient with this process: “Start small and implement changes incrementally rather than overhauling the entire system at once. Progress, not perfection, should be the goal.” By starting with small wins, organizations can gradually build a foundation for larger changes.  

Managers need support

One of the biggest barriers to continuous feedback is managers’ reluctance to have difficult conversations — and the HR leaders agreed wholeheartedly in the webinar chat.  

“Often managers aren’t comfortable/haven’t had enough training [on how to have] difficult conversations and giving and receiving feedback,” one attendee shared. “The problem is everything in training sounds great until it has to come out of your own mouth,” said another HR leader.  

To help managers build confidence in performance conversations, organizations need to reinforce training with ongoing support and accountability. As Irina and Ricky pointed out, training alone isn’t enough — HR leaders need to check in with managers regularly to understand their challenges and ensure feedback is meaningful and actionable.  

One approach is setting clear expectations, like Amazon’s leadership principles, which define how managers should foster high-performing teams. Another is directly evaluating managers on how well they implement continuous feedback and whether their team is high-performing. Ultimately, driving this cultural shift requires not only equipping managers but also empowering employees to take ownership of their performance and feedback.  

Prioritizing continuous feedback requires ongoing effort

Many managers, especially leader do-ers juggling multiple roles, struggle to make time for regular check-ins. Day-to-day operations often take priority, making structured performance conversations an afterthought. However, avoiding these discussions can lead to bigger issues down the line.

Managers already spend time addressing problems caused by a lack of clarity. Instead of reacting to issues, a proactive approach — setting clear expectations and providing regular feedback — prevents problems from escalating. Organizations that prioritize frequent check-ins see fewer performance gaps and build stronger, more engaged teams.  

How technology can help

Technology has become an essential tool for streamlining performance management and reducing administrative burdens. Brian O’Reilly shared how Workleap’s tools are designed to make performance management easier and more impactful.  

“Having a central spot to document one-on-ones and goals ensures no progress gets lost or forgotten,” Brian explained. Tools that centralize feedback and provide insights — both quantitative and qualitative — make it easier for managers to focus on meaningful conversations.  

AI also plays a role in enhancing performance management. “One of the major issues of the annual review model is recency bias,” Brian said. “AI, in conjunction with using the right tools and having access to the right performance insights, can help give managers extra context and cognitive load.” This allows managers to consider an employee’s entire body of work rather than focusing on recent events.

Voices from the webinar chat

Throughout the webinar, attendees actively engaged in the discussion, sharing their own challenges and perspectives on performance management. Their insights reinforced the importance of consistency, effective feedback, and balancing accountability with empathy. Here are a few standout comments that resonated:  

  • On leaders being consistent: “My mantra has always been: be fair and consistent in all you do and who you interact with. That goes a long way.”
  • On feedback as an opportunity: “We need to teach people how to have difficult conversations, not just conversations. Start with the positive and position feedback as an opportunity for growth.”
  • On balancing humanity with performance: “There are ways to ensure that people understand they are valued and that it’s human not to be perfect. That notwithstanding, we need to be honest — in strict behavioral terms — about areas of improvement.”

These comments reflect the shared challenges and aspirations of HR leaders striving to make performance management more human and effective. Kick off your performance revamp with these key takeaways  Bringing all these insights together, our panelists shared essential takeaways for HR leaders looking to transition from outdated performance reviews to a more continuous, human-centered approach:  

  1. Redefine performance: Start by defining what performance means in your organization. At Workleap, we focus on two dimensions: behaviors (e.g., embracing change, innovation) and accomplishments (e.g., the impact of work). “Defining performance criteria that align with your culture is essential,” Irina said.
  1. Integrate feedback into existing rituals: Reinforcing continuous feedback doesn’t mean reinventing the wheel. "When you embed continuous feedback sharing into existing ways of working, it becomes a much more natural process and it’s much easier for leaders to build this reflex,” says Irina.
  1. Engage employees and managers: Equip managers with the tools, training, and support they need to have meaningful conversations and empower employees to take ownership of their own growth. It’s important to constantly remind them of your “why,” so they can feel accountable.
  1. Refine and adapt: Gather feedback after implementation to refine the process. As Ricky noted, “This is about progress, not perfection. Set incremental goals and adjust as needed.”

Want to dive deeper? Catch the full conversation and get expert insights on how to transform performance management

The insights shared during this webinar are just the beginning. To hear more about how to navigate cultural shifts, leverage technology, and foster a culture of continuous feedback, watch the full recording.  Transforming performance management isn’t easy, but the rewards — increased engagement, better alignment, and stronger teams — are well worth the effort.  

When you hear "performance review," what comes to mind? As a manager, do you think of it as a once-a-year task that's just part of your checklist? Or perhaps, do you think of it as a laborious process with no clearly useful output?

Rest assured; the performance review process can be utilized strategically and absolutely be done in a way that is structured, effective, and impactful.

In this article, you'll find your ultimate guide to employee performance reviews. We'll walk you through the essential steps involved in conducting effective performance reviews and provide guidance on what a successful review should look like — before, during, and after. When done right, they can contribute to employee growth, development, and higher business performance.

What is an employee performance review?

Let's first cover the basics. At its core, a performance review is a structured process that evaluates an individual's job performance and provides constructive feedback. Performance reviews are an essential part of the performance management process and support goal-setting, monitoring, and accountability.

Traditionally, a performance review has been an annual event, but in the modern workplace, with continuous performance management gaining traction, performance reviews have taken different forms — be it regular check-ins or ongoing feedback to foster employee development and improvement. In this new era of performance management, managers become more like coaches who empower their employees to reach their full potential.

👉 Find our guide to the modern way of conducting performance reviews with insightful tips and case studies to get inspired.

Why are employee performance reviews important?

Performance reviews don't have to be complicated, just as long as you don't undervalue their power either. They offer numerous benefits for both individuals and organizations at every level. They:

  • Improve communication
  • Identify strengths and weaknesses
  • Facilitate goal setting
  • Enhance employee engagement
  • Strengthen employee-manager relationships

By investing in performance reviews, you pave the way for continuous improvement and foster a more positive work culture.

Key elements of an effective performance review

Performance reviews play a crucial role in driving employee growth and development while contributing to higher business performance. To conduct impactful performance reviews, it's essential to incorporate key elements that foster a supportive, collaborative, and ultimately thriving environment.

Here are the key elements of an effective performance review process:

Frequent review cycles

Break away from the anxiety-inducing annual performance review and normalize conversations about performance. Implementing regular review cycles allows for ongoing feedback, ensuring employees stay on track and have the opportunity to grow continuously.

For example, quarterly or monthly check-ins provide timely feedback and help address any performance gaps promptly.

Two-way conversations

Performance reviews shouldn't be one-sided. By involving employees in two-way conversations, you demonstrate that their opinions and insights are valued, fostering a sense of ownership and engagement.

Encourage open dialogue and create a space for employees to share their perspectives, offer suggestions, and actively participate in the review process.

Focused on improvements

Modern performance reviews shift the focus from dwelling on past mistakes to emphasizing growth and development. By adopting a forward-thinking approach, you inspire a growth mindset and create a culture that supports continuous learning and development.

Encourage employees to reflect on their experiences, learn from them, and set goals for improvement.

Transparent and honest

Transparency and honesty are paramount in fostering trust between managers and employees. Establish clear communication channels to ensure employees understand how their performance is being assessed and how feedback will be provided.

Transparency also involves clearly communicating the evaluation criteria and ensuring employees have access to the necessary resources for improvement.

Fair and objective review process

A fair and objective review process is essential for employee morale and engagement. Use standardized evaluation criteria that are consistently applied across the organization. This helps maintain fairness and ensures that employees feel their performance is evaluated on an equal basis.

Objective evaluations foster trust and provide employees with a sense of confidence in the review process.

How to prepare for a performance review

To conduct an effective performance review, managers need to prepare in advance. Here are the key prep steps to get ready:

1. Align on performance evaluation criteria

Performance evaluations require a clear understanding of the criteria and metrics used to assess employee performance. It's essential for managers and employees to have a shared understanding of what constitutes good or poor performance.

For example, you might establish criteria such as meeting project deadlines, demonstrating strong communication skills, or displaying proactive problem-solving abilities. By aligning these criteria, you can ensure fairness and consistency in your evaluations.

2. Gather employee data and examples

To provide meaningful performance feedback, gather relevant qualitative and quantitative data, as well as examples that illustrate an employee's performance.

There are different methods of performance evaluation, all of which can be pooled to build a comprehensive performance picture. Qualitative data can come from employee self-evaluation, peer reviews, or supervisor assessments. Whereas quantitative data can come from sales figures or other productivity metrics.

By collecting a range of data and examples, you'll have a well-rounded view of the employee's performance that considers all factors — not just numbers.

3. Use a performance review template

Templates exist for a reason. They provide a pre-existing structure from which you can build on and customize. They also save you time!

Performance review templates provide a set of targeted questions that guide you through each aspect of the review, ensuring you cover all relevant areas with your employee. Using a template saves prep time and helps maintain consistency across each team member's evaluation. It also ensures that no important topics or questions are overlooked.

Officevibe includes performance review templates designed to make the review process even more streamlined, effective, and data-driven.

A preview of Officevibe's employee performance review template
Use performance review templates in Officevibe.

4. Prepare a meeting agenda

Before the performance review meeting, create a detailed agenda to guide the discussion. Outline the specific topics you want to cover, such as achievements, areas for improvement, and future goals. Consider including specific examples or projects to discuss during the meeting.

Having a clear agenda helps keep the conversation focused and ensures that all important points are addressed. It also shows employees that you have taken the time to prepare and value their performance.

👀 Check out our one-on-one meeting agendas that cover most manager-employee scenarios, including performance reviews, performance improvement plans, career development, and more!

5. Schedule your performance review meeting

Set a date and time for the performance review that works for both you and the employee. Choose a time when you can give your undivided attention and create a comfortable environment for open and honest conversation.

Avoid scheduling the review during particularly busy or stressful periods to ensure you can devote sufficient time and attention to the discussion. Scheduling the meeting in advance demonstrates your commitment to the employee's growth and development.

By following these steps and adequately preparing for the performance review, you set the stage for a productive and valuable discussion with your employees. Effective preparation ensures that you have the necessary information, structure, and focus to provide meaningful feedback and pave the way for future growth.

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How to conduct an employee performance review

Now that you're prepared, let's explore how to conduct an effective performance review. This is the time to engage in a productive conversation that supports employee growth and development.

The following guidelines provide the performance review framework you need to promote employee development, foster positive relationships, and drive organizational success:

1. Set a positive and constructive tone during the review

Approach the review with a supportive and coaching mindset. It's critical to create a safe space for open dialogue, which fosters collaboration much better than when employees don't feel like they have input. Remember that the goal is to empower employees in their future performance by emphasizing what they are capable of rather than reinforcing what they may not be doing well enough.

2. Share positive feedback and recognition

Similar to the compliment sandwich approach, balancing positive feedback with areas for improvement can go a long way. Make sure to share your own feedback and words of acknowledgment to strengthen your manager-employee bond. Additionally, pass on any feedback you received from other colleagues or leaders, which could help the employee feel valued and appreciated.

3. Offer constructive feedback

Discuss any performance challenges or areas of underperformance directly and constructively. By framing things in a constructive way and using specific examples to illustrate your points, you provide more actionable solutions for growth. Navigate difficult conversations with empathy and a focus on finding solutions together.

Need the inspiration to find high-quality feedback? Here are 22 constructive feedback examples and tips to help you deliver feedback that gets results.

4. Give specific examples

By providing specific examples, you can ensure clarity and facilitate productive discussions. Make sure to back up your feedback with concrete examples to make it more impactful and actionable. Contextualizing feedback with current and past performance examples, helps employees understand the specific behaviors or situations that need improvement or reinforcement.

5. Address performance challenges

During the review, address any performance challenges or areas of underperformance directly and constructively. There are many ways to approach poor work performance issues, just remember to lead these conversations with empathy and a focus on finding solutions. By addressing challenges head-on, you can work together with the employee to identify strategies for improvement and growth.

Granted, some conversations are a little bit more difficult than others. Hey, managers are only human. Read our difficult conversation tips to ensure the message (and solution) isn't getting lost in translation.

6. Listen actively

During the performance review, practice active listening to show genuine interest in the employee's perspective. Pay attention to their thoughts, concerns, and aspirations. By actively listening, you create an environment where employees feel heard and valued, fostering trust and engagement.

Active listening is definitely one of those skills that can help anyone in all areas of life — not just at work! So read our tips on how to practice the art of good listening.

7. Define the next steps

Collaborate with the employee to identify actionable next steps. This could look like:

  • Creating a development plan
  • Setting clear goals for improvement
  • Adjust existing performance targets as necessary

By involving employees in the process of defining the next steps, you empower them to take ownership of their growth and development.

Remember, conducting a performance review is not just a one-time event but part of an ongoing performance management system. Ultimately, ensuring continuous feedback and regular check-ins throughout the year helps set, align, and adjust employee goals when appropriate, which contributes to employee growth and success.

What to do after a performance review

The performance review doesn't end with the meeting. Here's what you can do to ensure continuous improvement and growth.

1. Follow up on the next steps

After the performance review, it's crucial to stay involved and provide ongoing support. Follow up on the next steps that were identified during the review. Schedule frequent one-on-ones and other touchpoints to monitor progress and measure results. This demonstrates your commitment to the employee's growth and helps ensure they are on the right track toward achieving their goals.

🤔 Not sure how often to schedule one-on-ones? Find your best formula for one-on-one frequency.

For example, if one of the next steps identified during the review was for the employee to improve their time management skills, you can schedule a follow-up meeting a month later to discuss their progress. During this meeting, you can ask specific questions about their strategies for improving time management, inquire about any challenges they may have encountered, and provide additional guidance or resources if needed.

By following up on next steps, you show that you are invested in your employees' success and provide an opportunity for course correction or further development.

2. Keep the performance conversation going

Embrace the beauty of continuous performance cycles by conducting regular check-ins and one-on-one meetings. These ongoing conversations provide opportunities to discuss progress, address challenges, and provide timely feedback. By maintaining an open line of communication, you can support employees in their growth journey and ensure that performance remains a priority.

For example, you can schedule bi-weekly or monthly one-on-one meetings with your employees to discuss their ongoing projects, address any obstacles they may be facing, and provide guidance or feedback. These meetings create a space for employees to share their achievements, seek guidance on their work, and discuss any new challenges that may have arisen, to assess at your next employee performance review. By keeping the performance conversation going, you demonstrate your commitment to their development and create an environment where continuous improvement is encouraged.

Officevibe supports continuous performance management. This feature provides tools and resources to facilitate ongoing feedback, goal tracking, and one-on-one meetings!

Effective performance review phrases to use in your next review

Crafting meaningful feedback is key to a successful performance review. Here are some examples of performance review phrases, be them appraisals or constructive, to inspire your next review:

  • Creativity: "Your innovative thinking has led to impressive solutions, pushing our team to new heights."
  • Communication: "Your clear and concise communication style has greatly improved team collaboration and project outcomes."
  • Accountability: "You consistently take ownership of your responsibilities, delivering results with a high level of accountability."
  • Productivity: "Your exceptional time management skills and efficient work habits have significantly increased productivity within the team."
  • Collaboration: "Your collaborative approach fosters a positive team environment, encouraging open communication and idea-sharing."
  • Coaching: "Your dedication to mentoring team members has empowered them to grow and excel in their roles."
  • Areas of improvement: "To further enhance your performance, focusing on improving your presentation skills will help you engage stakeholders more effectively."
  • Problem-solving: "Your analytical thinking and resourcefulness have consistently resulted in creative problem-solving and successful outcomes."

Again, following up on any performance feedback with specific examples will make the feedback itself more impactful by giving it context. This will also show the employee you gave the feedback thought. For example, you could pair praise about problem-solving with something along the lines of: "Last month, when we had an issue with project X, you managed to fix this by doing A, B, and C and that ensured we could deliver on time! Thank you."

⭐️ Find more examples of employee feedback that creates an impact, especially relating to more sensitive issues like the need for additional training or failing to meet deadlines, and best practices for delivering them.

Use performance management software

Theoretically, you can master your performance review approach all on your own. Logistically, however, there are ways you can make the entire performance management process infinitely easier for yourself (and your employees).

Performance management software like Officevibe turns the review process into a fun and dynamic aspect of the employee experience. With data-driven features such as goal setting, continuous feedback, and performance tracking, it simplifies, streamlines, and enhances the entire performance review process, making it fair, efficient, and engaging for both managers and employees.

By utilizing performance review software, you can maximize the benefits of performance management, foster employee development, and cultivate a positive work culture.

Elevate growth, engagement, and success with Officevibe

Mastering the art of employee performance reviews is essential for managers looking to drive growth, engagement, and success within their teams. By following the key steps outlined in this guide, you can conduct effective performance reviews that inspire improvement, empower employees, and contribute to overall organizational success.

Remember, performance reviews should be a collaborative and continuous process that prioritizes growth, feedback, and open communication. Embrace the opportunity to support your employees' development and create a culture of excellence!