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A complete guide to the employee Net Promoter Score (eNPS)

Published on 
November 3, 2022

When measuring employee engagement and satisfaction, the employee Net Promoter Score, or eNPS, is the metric you should use to get actionable insights.

Salary is no longer the leading determining factor for employee loyalty and productivity. Employees want to take on new challenges, learn new skills, and know that their organization values their time and input.

Collaboration, flexibility, and the company’s culture also determine employee experience (EX) and retention rates.

Considering all these factors to measure employee engagement can be challenging. However, the eNPS provides a user-friendly engagement tool you can use to analyze employee satisfaction and identify areas for continuous improvement.

This guide will take an in-depth look at the employee Net Promoter Score, its scoring methodology, and how one single question can be a powerful springboard to measuring and improving engagement within your organization.

Measuring employee engagement: What is the eNPS?

The employee Net Promoter Score (eNPS) is a simple way to track loyalty and pride for your organization. And it’s an important part of the Engagement Metrics in Officevibe. It measures employees’ willingness to recommend your organization as a good place to work, and whether they’re engaged and enthusiastic about their work. It evolved from the original customer-focused Net Promoter System.

{emphasize}

The history of employee Net Promoter Score (eNPS)

It started in 2003 when Fred Reichheld, a partner at Bain & Company (founders of the Net Promoter System), created a new way to measure how well an organization treats the people whose lives it affects — or how well it generates relationships worthy of loyalty. He called that metric the Net Promoter Score or NPS®.

He didn’t keep the methodology to himself. He shared it so anyone could apply it, and organizations developed and expanded it over time. It evolved to extend its use beyond customers, applying it to help build employee engagement and commitment. The new methods had broadened impact, not just on measuring customer loyalty but now also on transforming their organizations.

The Net Promoter System

{emphasize}

The NPS question asks: “On a scale of 0 to 10, how likely are you to recommend our organization’s products or services to a friend or colleague?”

While the eNPS question asks: “On a scale of 0 to 10, how likely are you to recommend our organization as a place to work to others?”

employee Net Promoter Score (eNPS) question scale
The eNPS question in Officevibe.

The employee Net Promoter Score respondent categories

Depending on their answers, your employee Net Promoter Score survey respondents will fall into three categories:

  • Promoters: Engaged employees with a score of 9 or 10
  • Neutrals: Employees with an eNPS score of 7 or 8
  • Detractors: Employees with a score ranging from 0 to 6

Promoters

Promoters are satisfied employees who contribute positively to promoting company image and growth. The company culture resonates with these employees and inspires them to deliver top-tier work.  

Employee promoters power strong business performance because they provide better experiences for customers, approach the job with energy — which enhances productivity — and come up with creative and innovative ideas for product, process, and service improvements.

Bain & Company

Unfortunately, many companies don’t focus on these employees when evaluating employee Net Promoter Score surveys.

Promoters’ feedback can provide valuable insights into what positively contributes to their employee experience, and companies should leverage this information to retain talented employees and increase productivity.

Neutrals

Neutral employees are generally satisfied with their work environment but remain open to offers from other companies.

These employees are not likely to recommend the organization as a workplace. Still, they won’t speak negatively about the company.

The answers from neutrals don’t form part of the eNPS formula. However, gauging neutral employee sentiment is crucial, especially since most employees might fall into this category.

Using the feedback from these employees, the human resources department can implement practical improvements, transforming the neutrals into promoters.  

Detractors        

Detractors are employees who are unlikely to recommend the business as a workplace. Even an answer of “6” in employee engagement surveys typically indicates that the employee is at least partially unsatisfied at work.

The risk of detractors leaving the business is high, and swift action is necessary to prevent this from happening. You can determine the causes of low worker engagement through a stay interview.

Gathering and evaluating this feedback is crucial to minimizing employee turnover and costs. Leading companies genuinely care about detractors’ problems and encourage honest feedback. When a detractor gives details about why they are unhappy, believe them and assume that other employees might be experiencing the same issues.

Employee Net Promoter Score Pros

Deploying an eNPS survey holds various advantages for your organization:

  • Usability. One of the most significant benefits of the eNPS survey is its ease of use. Employees only need to answer one question, saving valuable time and eliminating survey fatigue.
  • High participation rates. Because the eNPS is a quick and easy survey, you can expect most employees to take the time to answer this question.
  • Accurate assessment of employee engagement. The eNPS accurately reflects how employees feel about recommending the company. When employees answer the question anonymously, they will likely have no problem being honest, allowing you to detect the causes of low productivity and engagement.
  • Accurate reflection of team satisfaction. Employee satisfaction is one component of EX, and deploying this survey will help you detect potential issues that increase employee turnover.
  • Cost-effective feedback tool. Because the eNPS only consists of one question, you can quickly deploy this survey via the organization’s existing communication channel at no additional cost.
    • For example, when you deploy Officevibe to your organization, every employee will receive the eNPS question in their Onboarding Survey. After that, the employees will receive the question again every three months.
  • Continuous measuring. Your organization can deploy the eNPS survey more frequently than extensive annual engagement surveys, allowing for effective and ongoing EX monitoring.
  • Benchmarking suitability. The results of an eNPS survey are easy to benchmark against your organization’s past results. Comparing how you’ve scored in the past or how you’re doing vs. other teams in your organization can give you a better idea of where and when things might have changed or where you need to focus your efforts.
  • Similar to NPS. Your employees should be ambassadors for the company and be inclined to promote its products and services to others. Using similar metrics for employees and customers in your organization’s communications can help you deliver products and services of the highest quality.
  • Identify general problem areas within the organization. The eNPS effectively measures employee engagement and satisfaction. However, these metrics can highlight underlying issues in the organization, helping you optimize interdepartmental communication, employee recognition, and other factors.

Employee Net Promoter Score Cons

The simplicity of eNPS is one of its main advantages over other key performance indicators. However, the fact that this score only consists of one question can also be a limitation.

Once employees respond to this survey, you will only know how many team members are promoters, neutrals, or detractors, but you won’t know why.

In some cases, using the eNPS as a stand-alone feedback tool can be ineffective, and you should consider including it as part of a more extensive feedback program.

You can also create a survey around the eNPS with follow-up questions. However, you will need to know the employee’s scores to ensure that you ask the right questions.

The employee Net Promoter Score methodology

The employee Net Promoter Score’s popularity is due to its simplicity. Completing the eNPS questionnaire only takes a few seconds, and you can encourage employees to take this survey more regularly than annual employee engagement surveys. The result? Frequent, quick surveys allow for more consistent input and support a proactive and informed feedback loop.

Short, anonymous feedback requires less effort to analyze than complex, lengthy annual surveys, allowing you to take swift action on what’s working and needs improving.

How to calculate the eNPS

The eNPS formula is relatively straightforward. To determine the eNPS score of your business or a specific department, start by calculating:

  1. The percentage of promoters among respondents
  2. The percentage of detractors among respondents

Next, subtract the detractor percentage from the promoter percentage. In other words:

eNPS = % promoters – % detractors

Let’s look at a practical example of how to measure employee loyalty using the eNPS.

Suppose your organization has 50 employees, and they all participate in the eNPS questionnaire. Upon receiving their results, you notice that of the 50 employees:

  • 12 (24%) are detractors
  • 20 (40%) are neutrals
  • 18 (36%) are promoters

In this example, 24% of your employees are detractors, and 36% are promoters. We don’t include the 40% neutral employees in the eNPS formula.

36% (promoters) – 24% (detractors) = 12%, or an employee Net Promoter Score of +12.

When calculating the eNPS, you don’t consider neutral employees, as their score alone doesn’t provide valuable insights. However, gathering feedback from these employees is critical. Employees who skipped this question are also neutrals.

As you can see from our example, if you have a positive employee Net Promoter Score, your business has more promoters than detractors, indicating relatively high employee loyalty.

If the eNPS is negative, the company has more detractors than promoters. If this is the case, you’ll need to consider employee feedback carefully to zero in on issues with employee engagement.

The importance of your eNPS

Why should you measure eNPS and consistently work to increase this score?

The eNPS gives an accurate indication of employee experience throughout your entire organization. Employee experience is how your team perceives all interactions with their employer. The various aspects affecting employee experience include the physical workspace, company culture, and the company’s technologies.

Employee engagement and optimal productivity are among the most significant benefits of a positive employee experience.

Employees who feel optimistic about the work environment tend to be proactive and resolve issues through creative problem-solving.

When the company-wide EX is positive, absenteeism rates are low. Happy employees enjoy being at work and are not constantly looking for reasons to play hooky.

Improving employee engagement also promotes team loyalty, keeping turnover costs low. These costs include:

  • The cost of marketing a vacant position
  • The cost of hiring a new employee
  • The cost of training a new employee
  • The costs relating to lower productivity due to lower team morale

You can prevent these costs and optimize profitability by keeping your finger on the pulse of employee engagement and taking appropriate steps to make sure that your employees are happy.

Calculate where you stand with your people and build a winning employer brand.

Get the full guide

Ensuring optimal employee satisfaction: What are good employee Net Promoter Scores?

How do you know if your company’s employee Net Promoter Score results are on track?

In theory, these scores range from -100 (100% of employees are detractors) to +100 (100% of employees are promoters). In practice, these scores range from -50 to +50, though scores outside these brackets are possible.

If your company’s eNPS is lower than -10, drastic steps are necessary to improve employee engagement. Look at the answers to follow-up questions to identify areas where improvements are necessary.

Scores ranging from -10 to +20 are normal. If the scores are higher than +10, you can be proud of your company’s level of employee engagement.

An eNPS above +40 is excellent, and you should actively work towards keeping employee engagement at this level. Consult with promoters to determine what the company is doing right.

Ways to improve your employee Net Promoter Score

Here’s how to improve your eNPS and help your company maintain optimal employee satisfaction and engagement.

Incorporate the eNPS into a feedback program

The eNPS consists of only one question, and the answers are numbers ranging from 0 to 10. While these scores are insightful, you will need to dive deeper with a more extensive feedback program to gain additional valuable insights.

Formulate follow-up surveys with open-ended questions to evaluate each eNPS response within a better context. Here are some example follow-up questions to help get you started. Including the eNPS in an employee feedback program will clarify where improvements are necessary.

Communicate with all responders

Find out why your responders gave the answers they did, starting with the detractors.

Passive responders have the potential to become detractors or promoters, and you need to ensure that they fall into the latter camp.

Neutral employees include those who didn’t respond to the survey, and you need to target them in your comprehensive questionnaire, even if you don’t include their scores in the eNPS formula.  

Don’t leave your promoters unattended because you think they’re content. Knowing why they gave a high eNPS can be valuable in formulating long-term solutions for employee engagement.

Monitor your organization’s eNPS continuously

Consistent monitoring is crucial to ensure that your goals to optimize EX are on track. After making positive changes, regularly deploy an eNPS as a feedback tool to determine how effective these improvements are.

You should also measure the eNPS results against the previous responses to gauge your organization’s direction.

For example, poor survey results might coincide with a launch of a company initiative that puts extra pressure on employees. Collecting historical data paints a richer picture of your organization’s EX state over time.

Maintain transparency and open communication channels

Listening to feedback can significantly boost team members’ engagement and satisfaction. In some cases, establishing transparency might require an open discussion about the employees’ survey results and their answers to each follow-up question. With a tool like Officevibe, this type of discussion can remain anonymous thanks to in-app feedback messaging. That way, everyone feels comfortable sharing honest insights on engagement topics.

Consider discussing team scores during performance reviews. You should also let them know how you plan to address their concerns, then check in with them after you make improvements.

The promoters’ input is valuable in boosting employee Net Promoter Scores. Thank the promoters for their feedback and ask why they are likely to recommend the organization to other highly talented individuals.

In some cases, promoters notice organizational efforts that other colleagues might not. Focusing on these efforts can help increase the eNPS results.

Continuously improve

Taking action is the key to improving your employee Net Promoter Scores.

This feedback tool lets you determine which actions you need to take to optimize employee engagement and productivity while preventing team members from leaving the company.

After deploying an eNPS and communicating with employees, formulate and implement specific actions to make improvements. Then, using following-up surveys or conversations, ensure that these actions were effective.

How often should you measure eNPS?

How regularly you deploy an eNPS feedback tool depends on your organization and your employees’ challenges. Ideally, your company should conduct eNPS surveys at least once per year.

If your organization operates within a high-intensity industry, eNPS rollouts should be more frequent, allowing you to monitor employee engagement.

Measuring eNPS once a quarter seems to be effective across most industries. You can also conduct eNPS surveys after changing company policies and incentives, gauging how they affect employee engagement. Because completing these surveys is a relatively quick process, you can conduct them more frequently than comprehensive surveys consisting of multiple questions. However, sending these surveys out once a month or more frequently can result in questionnaire fatigue.

Employee Net Promoter score benchmarking

Benchmarking your eNPS against competitors is not ideal, as getting accurate scores is not always easy. And even if it was, doing so doesn’t give you the insights you need to make practical improvements with your team.

Suppose your eNPS is higher than that of a competitor. Does that mean your eNPS is at the level it should be? Not necessarily.

Your competitors don’t have the same number of team members as your organization, and they have an organizational culture that differs from yours.

Other companies also face unique circumstances and challenges, including regulatory requirements, which might, unfortunately, take priority over employee experience and satisfaction.

Instead, your organization should be benchmarking against itself. Your eNPS should improve over time, especially after making organizational changes.

For example, if your eNPS was +5 in 2022, aim for a score of +10 in 2023. Then, if all goes according to plan, you can set a score goal of +15 for 2024.

Your reputation counts

How do your employees view your organization? At Officevibe, the employee Net Promoter Score is among our most effective engagement tools to help you gauge how your team feels and interacts with your business, customers, and target market. And we’re not the only ones. Organizations like HubSpot, Salesforce, Apple, and Netflix recognize the value of this simple survey tool and use eNPS to measure employee engagement and keep an eye on their employer brand.

But eNPS is only the beginning.

Many people make the mistake of focusing too much on the eNPS. While tracking and continuously improving this metric is valuable, it’s not all that matters. The eNPS is only one part of an entire feedback loop that should include employee engagement surveys, performance reviews, and regular one-on-ones to keep the conversations and development flowing.

how employee Net Promoter Score (eNPS) is calculated in Officevibe
Automate collecting and calculating eNPS with Officevibe.

It’s easy to get started. With Officevibe, you can do all that. Automate eNPS question sends by including the question in their next Pulse Survey, and you’ll guarantee a follow-up and consistent scoring every 90 days. Just another way we make sure you have the most complete and up-to-date data on your reputation as an employer. Try for free today.

Calculate where you stand with your people and build a winning employer brand.

Get the full guide

Calculate where you stand with your people and build a winning employer brand.

What's in this article
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When measuring employee engagement and satisfaction, the employee Net Promoter Score, or eNPS, is the metric you should use to get actionable insights.

Salary is no longer the leading determining factor for employee loyalty and productivity. Employees want to take on new challenges, learn new skills, and know that their organization values their time and input.

Collaboration, flexibility, and the company’s culture also determine employee experience (EX) and retention rates.

Considering all these factors to measure employee engagement can be challenging. However, the eNPS provides a user-friendly engagement tool you can use to analyze employee satisfaction and identify areas for continuous improvement.

This guide will take an in-depth look at the employee Net Promoter Score, its scoring methodology, and how one single question can be a powerful springboard to measuring and improving engagement within your organization.

Measuring employee engagement: What is the eNPS?

The employee Net Promoter Score (eNPS) is a simple way to track loyalty and pride for your organization. And it’s an important part of the Engagement Metrics in Officevibe. It measures employees’ willingness to recommend your organization as a good place to work, and whether they’re engaged and enthusiastic about their work. It evolved from the original customer-focused Net Promoter System.

{emphasize}

The history of employee Net Promoter Score (eNPS)

It started in 2003 when Fred Reichheld, a partner at Bain & Company (founders of the Net Promoter System), created a new way to measure how well an organization treats the people whose lives it affects — or how well it generates relationships worthy of loyalty. He called that metric the Net Promoter Score or NPS®.

He didn’t keep the methodology to himself. He shared it so anyone could apply it, and organizations developed and expanded it over time. It evolved to extend its use beyond customers, applying it to help build employee engagement and commitment. The new methods had broadened impact, not just on measuring customer loyalty but now also on transforming their organizations.

The Net Promoter System

{emphasize}

The NPS question asks: “On a scale of 0 to 10, how likely are you to recommend our organization’s products or services to a friend or colleague?”

While the eNPS question asks: “On a scale of 0 to 10, how likely are you to recommend our organization as a place to work to others?”

employee Net Promoter Score (eNPS) question scale
The eNPS question in Officevibe.

The employee Net Promoter Score respondent categories

Depending on their answers, your employee Net Promoter Score survey respondents will fall into three categories:

  • Promoters: Engaged employees with a score of 9 or 10
  • Neutrals: Employees with an eNPS score of 7 or 8
  • Detractors: Employees with a score ranging from 0 to 6

Promoters

Promoters are satisfied employees who contribute positively to promoting company image and growth. The company culture resonates with these employees and inspires them to deliver top-tier work.  

Employee promoters power strong business performance because they provide better experiences for customers, approach the job with energy — which enhances productivity — and come up with creative and innovative ideas for product, process, and service improvements.

Bain & Company

Unfortunately, many companies don’t focus on these employees when evaluating employee Net Promoter Score surveys.

Promoters’ feedback can provide valuable insights into what positively contributes to their employee experience, and companies should leverage this information to retain talented employees and increase productivity.

Neutrals

Neutral employees are generally satisfied with their work environment but remain open to offers from other companies.

These employees are not likely to recommend the organization as a workplace. Still, they won’t speak negatively about the company.

The answers from neutrals don’t form part of the eNPS formula. However, gauging neutral employee sentiment is crucial, especially since most employees might fall into this category.

Using the feedback from these employees, the human resources department can implement practical improvements, transforming the neutrals into promoters.  

Detractors        

Detractors are employees who are unlikely to recommend the business as a workplace. Even an answer of “6” in employee engagement surveys typically indicates that the employee is at least partially unsatisfied at work.

The risk of detractors leaving the business is high, and swift action is necessary to prevent this from happening. You can determine the causes of low worker engagement through a stay interview.

Gathering and evaluating this feedback is crucial to minimizing employee turnover and costs. Leading companies genuinely care about detractors’ problems and encourage honest feedback. When a detractor gives details about why they are unhappy, believe them and assume that other employees might be experiencing the same issues.

Employee Net Promoter Score Pros

Deploying an eNPS survey holds various advantages for your organization:

  • Usability. One of the most significant benefits of the eNPS survey is its ease of use. Employees only need to answer one question, saving valuable time and eliminating survey fatigue.
  • High participation rates. Because the eNPS is a quick and easy survey, you can expect most employees to take the time to answer this question.
  • Accurate assessment of employee engagement. The eNPS accurately reflects how employees feel about recommending the company. When employees answer the question anonymously, they will likely have no problem being honest, allowing you to detect the causes of low productivity and engagement.
  • Accurate reflection of team satisfaction. Employee satisfaction is one component of EX, and deploying this survey will help you detect potential issues that increase employee turnover.
  • Cost-effective feedback tool. Because the eNPS only consists of one question, you can quickly deploy this survey via the organization’s existing communication channel at no additional cost.
    • For example, when you deploy Officevibe to your organization, every employee will receive the eNPS question in their Onboarding Survey. After that, the employees will receive the question again every three months.
  • Continuous measuring. Your organization can deploy the eNPS survey more frequently than extensive annual engagement surveys, allowing for effective and ongoing EX monitoring.
  • Benchmarking suitability. The results of an eNPS survey are easy to benchmark against your organization’s past results. Comparing how you’ve scored in the past or how you’re doing vs. other teams in your organization can give you a better idea of where and when things might have changed or where you need to focus your efforts.
  • Similar to NPS. Your employees should be ambassadors for the company and be inclined to promote its products and services to others. Using similar metrics for employees and customers in your organization’s communications can help you deliver products and services of the highest quality.
  • Identify general problem areas within the organization. The eNPS effectively measures employee engagement and satisfaction. However, these metrics can highlight underlying issues in the organization, helping you optimize interdepartmental communication, employee recognition, and other factors.

Employee Net Promoter Score Cons

The simplicity of eNPS is one of its main advantages over other key performance indicators. However, the fact that this score only consists of one question can also be a limitation.

Once employees respond to this survey, you will only know how many team members are promoters, neutrals, or detractors, but you won’t know why.

In some cases, using the eNPS as a stand-alone feedback tool can be ineffective, and you should consider including it as part of a more extensive feedback program.

You can also create a survey around the eNPS with follow-up questions. However, you will need to know the employee’s scores to ensure that you ask the right questions.

The employee Net Promoter Score methodology

The employee Net Promoter Score’s popularity is due to its simplicity. Completing the eNPS questionnaire only takes a few seconds, and you can encourage employees to take this survey more regularly than annual employee engagement surveys. The result? Frequent, quick surveys allow for more consistent input and support a proactive and informed feedback loop.

Short, anonymous feedback requires less effort to analyze than complex, lengthy annual surveys, allowing you to take swift action on what’s working and needs improving.

How to calculate the eNPS

The eNPS formula is relatively straightforward. To determine the eNPS score of your business or a specific department, start by calculating:

  1. The percentage of promoters among respondents
  2. The percentage of detractors among respondents

Next, subtract the detractor percentage from the promoter percentage. In other words:

eNPS = % promoters – % detractors

Let’s look at a practical example of how to measure employee loyalty using the eNPS.

Suppose your organization has 50 employees, and they all participate in the eNPS questionnaire. Upon receiving their results, you notice that of the 50 employees:

  • 12 (24%) are detractors
  • 20 (40%) are neutrals
  • 18 (36%) are promoters

In this example, 24% of your employees are detractors, and 36% are promoters. We don’t include the 40% neutral employees in the eNPS formula.

36% (promoters) – 24% (detractors) = 12%, or an employee Net Promoter Score of +12.

When calculating the eNPS, you don’t consider neutral employees, as their score alone doesn’t provide valuable insights. However, gathering feedback from these employees is critical. Employees who skipped this question are also neutrals.

As you can see from our example, if you have a positive employee Net Promoter Score, your business has more promoters than detractors, indicating relatively high employee loyalty.

If the eNPS is negative, the company has more detractors than promoters. If this is the case, you’ll need to consider employee feedback carefully to zero in on issues with employee engagement.

The importance of your eNPS

Why should you measure eNPS and consistently work to increase this score?

The eNPS gives an accurate indication of employee experience throughout your entire organization. Employee experience is how your team perceives all interactions with their employer. The various aspects affecting employee experience include the physical workspace, company culture, and the company’s technologies.

Employee engagement and optimal productivity are among the most significant benefits of a positive employee experience.

Employees who feel optimistic about the work environment tend to be proactive and resolve issues through creative problem-solving.

When the company-wide EX is positive, absenteeism rates are low. Happy employees enjoy being at work and are not constantly looking for reasons to play hooky.

Improving employee engagement also promotes team loyalty, keeping turnover costs low. These costs include:

  • The cost of marketing a vacant position
  • The cost of hiring a new employee
  • The cost of training a new employee
  • The costs relating to lower productivity due to lower team morale

You can prevent these costs and optimize profitability by keeping your finger on the pulse of employee engagement and taking appropriate steps to make sure that your employees are happy.

Calculate where you stand with your people and build a winning employer brand.

Get the full guide

Ensuring optimal employee satisfaction: What are good employee Net Promoter Scores?

How do you know if your company’s employee Net Promoter Score results are on track?

In theory, these scores range from -100 (100% of employees are detractors) to +100 (100% of employees are promoters). In practice, these scores range from -50 to +50, though scores outside these brackets are possible.

If your company’s eNPS is lower than -10, drastic steps are necessary to improve employee engagement. Look at the answers to follow-up questions to identify areas where improvements are necessary.

Scores ranging from -10 to +20 are normal. If the scores are higher than +10, you can be proud of your company’s level of employee engagement.

An eNPS above +40 is excellent, and you should actively work towards keeping employee engagement at this level. Consult with promoters to determine what the company is doing right.

Ways to improve your employee Net Promoter Score

Here’s how to improve your eNPS and help your company maintain optimal employee satisfaction and engagement.

Incorporate the eNPS into a feedback program

The eNPS consists of only one question, and the answers are numbers ranging from 0 to 10. While these scores are insightful, you will need to dive deeper with a more extensive feedback program to gain additional valuable insights.

Formulate follow-up surveys with open-ended questions to evaluate each eNPS response within a better context. Here are some example follow-up questions to help get you started. Including the eNPS in an employee feedback program will clarify where improvements are necessary.

Communicate with all responders

Find out why your responders gave the answers they did, starting with the detractors.

Passive responders have the potential to become detractors or promoters, and you need to ensure that they fall into the latter camp.

Neutral employees include those who didn’t respond to the survey, and you need to target them in your comprehensive questionnaire, even if you don’t include their scores in the eNPS formula.  

Don’t leave your promoters unattended because you think they’re content. Knowing why they gave a high eNPS can be valuable in formulating long-term solutions for employee engagement.

Monitor your organization’s eNPS continuously

Consistent monitoring is crucial to ensure that your goals to optimize EX are on track. After making positive changes, regularly deploy an eNPS as a feedback tool to determine how effective these improvements are.

You should also measure the eNPS results against the previous responses to gauge your organization’s direction.

For example, poor survey results might coincide with a launch of a company initiative that puts extra pressure on employees. Collecting historical data paints a richer picture of your organization’s EX state over time.

Maintain transparency and open communication channels

Listening to feedback can significantly boost team members’ engagement and satisfaction. In some cases, establishing transparency might require an open discussion about the employees’ survey results and their answers to each follow-up question. With a tool like Officevibe, this type of discussion can remain anonymous thanks to in-app feedback messaging. That way, everyone feels comfortable sharing honest insights on engagement topics.

Consider discussing team scores during performance reviews. You should also let them know how you plan to address their concerns, then check in with them after you make improvements.

The promoters’ input is valuable in boosting employee Net Promoter Scores. Thank the promoters for their feedback and ask why they are likely to recommend the organization to other highly talented individuals.

In some cases, promoters notice organizational efforts that other colleagues might not. Focusing on these efforts can help increase the eNPS results.

Continuously improve

Taking action is the key to improving your employee Net Promoter Scores.

This feedback tool lets you determine which actions you need to take to optimize employee engagement and productivity while preventing team members from leaving the company.

After deploying an eNPS and communicating with employees, formulate and implement specific actions to make improvements. Then, using following-up surveys or conversations, ensure that these actions were effective.

How often should you measure eNPS?

How regularly you deploy an eNPS feedback tool depends on your organization and your employees’ challenges. Ideally, your company should conduct eNPS surveys at least once per year.

If your organization operates within a high-intensity industry, eNPS rollouts should be more frequent, allowing you to monitor employee engagement.

Measuring eNPS once a quarter seems to be effective across most industries. You can also conduct eNPS surveys after changing company policies and incentives, gauging how they affect employee engagement. Because completing these surveys is a relatively quick process, you can conduct them more frequently than comprehensive surveys consisting of multiple questions. However, sending these surveys out once a month or more frequently can result in questionnaire fatigue.

Employee Net Promoter score benchmarking

Benchmarking your eNPS against competitors is not ideal, as getting accurate scores is not always easy. And even if it was, doing so doesn’t give you the insights you need to make practical improvements with your team.

Suppose your eNPS is higher than that of a competitor. Does that mean your eNPS is at the level it should be? Not necessarily.

Your competitors don’t have the same number of team members as your organization, and they have an organizational culture that differs from yours.

Other companies also face unique circumstances and challenges, including regulatory requirements, which might, unfortunately, take priority over employee experience and satisfaction.

Instead, your organization should be benchmarking against itself. Your eNPS should improve over time, especially after making organizational changes.

For example, if your eNPS was +5 in 2022, aim for a score of +10 in 2023. Then, if all goes according to plan, you can set a score goal of +15 for 2024.

Your reputation counts

How do your employees view your organization? At Officevibe, the employee Net Promoter Score is among our most effective engagement tools to help you gauge how your team feels and interacts with your business, customers, and target market. And we’re not the only ones. Organizations like HubSpot, Salesforce, Apple, and Netflix recognize the value of this simple survey tool and use eNPS to measure employee engagement and keep an eye on their employer brand.

But eNPS is only the beginning.

Many people make the mistake of focusing too much on the eNPS. While tracking and continuously improving this metric is valuable, it’s not all that matters. The eNPS is only one part of an entire feedback loop that should include employee engagement surveys, performance reviews, and regular one-on-ones to keep the conversations and development flowing.

how employee Net Promoter Score (eNPS) is calculated in Officevibe
Automate collecting and calculating eNPS with Officevibe.

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Annual performance reviews have long been a cornerstone of workplace culture, but are they serving employees and organizations effectively? In a recent Workleap webinar, our expert panel tackled this question head-on, exploring why traditional performance reviews often fall short and what HR leaders can do to create a more effective, continuous performance management system.  

Featuring insights from Ricky Muddimer, Co-founder at Thinking Focus; Irina Mocanu, Senior HR Advisor at Workleap; and Brian O'Reilly, Performance Management Product Director at Workleap, the discussion left attendees with actionable takeaways for driving meaningful change in their organizations.

Here’s a recap of the key insights and strategies shared during the session.

Annual reviews may be the standard but they’re failing organizations (here’s why!)

Annual reviews have been the default approach for decades, but as workplace needs evolve, many organizations are questioning their effectiveness. During the webinar, we ran two polls to better understand how organizations approach performance management. The results were revealing:

What is your organization's performance review cadence?

  • 66% rely on formal annual reviews.
  • 16% use formal quarterly or monthly reviews.
  • 9% provide informal, ongoing real-time feedback.
  • 9% have no formal process at all.
Poll answers from our recent Workleap webinar, "Why annual reviews fail and how HR can prevent it"

 

How would you rate your current performance review process?

  • Only 3% said it’s "going really well."
  • 19% feel it’s working but could use minor tweaks.
  • 47% admitted it could be improved.
  • 31% said it needs a major overhaul.

Poll answers from our recent Workleap webinar, "Why annual reviews fail and how HR can prevent it"

These results highlight the problem: while annual reviews remain the standard, they often fail to deliver on their promise of fostering engagement and driving performance. “The annual review isn’t the issue in itself,” said Irina Mocanu. “The issue arises when it’s the only touchpoint for feedback all year long.”  

This gap leaves employees feeling blindsided and disengaged. When feedback is only delivered once a year, it’s impossible to address problems early or celebrate successes when they happen.

4 ways to improve your performance management approach

If annual reviews are just one piece of the puzzle, what does an effective performance management system look like? During the discussion, the panel outlined four foundational principles:  

1. Create a regular rhythm of feedback

Regular check-ins between managers and employees are critical for keeping communication lines open. These touchpoints prevent surprises during formal reviews and allow managers to address issues early. Ricky Muddimer emphasized that the frequency of these check-ins should depend on the organization.  

“Rhythm means addressing issues early  — when someone needs a little support, for example — and celebrating successes consistently. Whether it’s daily, weekly, or bi-weekly, find a cadence that works for your team,” he says. “It’s important to do a sense check of how your people are doing so there are no surprises come the annual review”  

2. Establish a compelling "why”

Performance management should feel valuable for everyone involved. As Ricky explained, “When managers and employees view performance management as an opportunity for growth and connection, it becomes something they actively want to participate in.” Employees want to know their managers are invested in their development, and managers need to see these conversations as opportunities to build stronger teams.

3. Keep it simple

Performance management often gets bogged down by administrative tasks and bureaucracy. But the focus should always be on people. Ricky put it best: “Your performance management approach has to be simple and easy to use. It must prioritize people over the process.” Simplicity ensures managers and employees can spend their energy on meaningful conversations, not paperwork.

4. Monitor your approach

A great performance management system isn’t a one-and-done implementation — it requires continuous refinement. As Irina emphasized, “Monitor what works, what doesn’t work, and adapt. If you stop, in three years, you’ll realize your performance management system is out of date.”  

To keep processes relevant and effective, HR teams should regularly assess their approach, gather feedback from managers and employees, and make small, incremental improvements rather than waiting for major overhauls.

Overcoming barriers to continuous feedback

Transitioning from annual reviews to a more continuous feedback model isn’t easy, but the benefits are undeniable. The panel shared their thoughts on the most common challenges organizations face — and how to overcome them.  

Cultural shifts take time

Implementing a new performance management system often requires a cultural transformation. The panelists encouraged HR leaders to be patient with this process: “Start small and implement changes incrementally rather than overhauling the entire system at once. Progress, not perfection, should be the goal.” By starting with small wins, organizations can gradually build a foundation for larger changes.  

Managers need support

One of the biggest barriers to continuous feedback is managers’ reluctance to have difficult conversations — and the HR leaders agreed wholeheartedly in the webinar chat.  

“Often managers aren’t comfortable/haven’t had enough training [on how to have] difficult conversations and giving and receiving feedback,” one attendee shared. “The problem is everything in training sounds great until it has to come out of your own mouth,” said another HR leader.  

To help managers build confidence in performance conversations, organizations need to reinforce training with ongoing support and accountability. As Irina and Ricky pointed out, training alone isn’t enough — HR leaders need to check in with managers regularly to understand their challenges and ensure feedback is meaningful and actionable.  

One approach is setting clear expectations, like Amazon’s leadership principles, which define how managers should foster high-performing teams. Another is directly evaluating managers on how well they implement continuous feedback and whether their team is high-performing. Ultimately, driving this cultural shift requires not only equipping managers but also empowering employees to take ownership of their performance and feedback.  

Prioritizing continuous feedback requires ongoing effort

Many managers, especially leader do-ers juggling multiple roles, struggle to make time for regular check-ins. Day-to-day operations often take priority, making structured performance conversations an afterthought. However, avoiding these discussions can lead to bigger issues down the line.

Managers already spend time addressing problems caused by a lack of clarity. Instead of reacting to issues, a proactive approach — setting clear expectations and providing regular feedback — prevents problems from escalating. Organizations that prioritize frequent check-ins see fewer performance gaps and build stronger, more engaged teams.  

How technology can help

Technology has become an essential tool for streamlining performance management and reducing administrative burdens. Brian O’Reilly shared how Workleap’s tools are designed to make performance management easier and more impactful.  

“Having a central spot to document one-on-ones and goals ensures no progress gets lost or forgotten,” Brian explained. Tools that centralize feedback and provide insights — both quantitative and qualitative — make it easier for managers to focus on meaningful conversations.  

AI also plays a role in enhancing performance management. “One of the major issues of the annual review model is recency bias,” Brian said. “AI, in conjunction with using the right tools and having access to the right performance insights, can help give managers extra context and cognitive load.” This allows managers to consider an employee’s entire body of work rather than focusing on recent events.

Voices from the webinar chat

Throughout the webinar, attendees actively engaged in the discussion, sharing their own challenges and perspectives on performance management. Their insights reinforced the importance of consistency, effective feedback, and balancing accountability with empathy. Here are a few standout comments that resonated:  

  • On leaders being consistent: “My mantra has always been: be fair and consistent in all you do and who you interact with. That goes a long way.”
  • On feedback as an opportunity: “We need to teach people how to have difficult conversations, not just conversations. Start with the positive and position feedback as an opportunity for growth.”
  • On balancing humanity with performance: “There are ways to ensure that people understand they are valued and that it’s human not to be perfect. That notwithstanding, we need to be honest — in strict behavioral terms — about areas of improvement.”

These comments reflect the shared challenges and aspirations of HR leaders striving to make performance management more human and effective. Kick off your performance revamp with these key takeaways  Bringing all these insights together, our panelists shared essential takeaways for HR leaders looking to transition from outdated performance reviews to a more continuous, human-centered approach:  

  1. Redefine performance: Start by defining what performance means in your organization. At Workleap, we focus on two dimensions: behaviors (e.g., embracing change, innovation) and accomplishments (e.g., the impact of work). “Defining performance criteria that align with your culture is essential,” Irina said.
  1. Integrate feedback into existing rituals: Reinforcing continuous feedback doesn’t mean reinventing the wheel. "When you embed continuous feedback sharing into existing ways of working, it becomes a much more natural process and it’s much easier for leaders to build this reflex,” says Irina.
  1. Engage employees and managers: Equip managers with the tools, training, and support they need to have meaningful conversations and empower employees to take ownership of their own growth. It’s important to constantly remind them of your “why,” so they can feel accountable.
  1. Refine and adapt: Gather feedback after implementation to refine the process. As Ricky noted, “This is about progress, not perfection. Set incremental goals and adjust as needed.”

Want to dive deeper? Catch the full conversation and get expert insights on how to transform performance management

The insights shared during this webinar are just the beginning. To hear more about how to navigate cultural shifts, leverage technology, and foster a culture of continuous feedback, watch the full recording.  Transforming performance management isn’t easy, but the rewards — increased engagement, better alignment, and stronger teams — are well worth the effort.  

When you hear "performance review," what comes to mind? As a manager, do you think of it as a once-a-year task that's just part of your checklist? Or perhaps, do you think of it as a laborious process with no clearly useful output?

Rest assured; the performance review process can be utilized strategically and absolutely be done in a way that is structured, effective, and impactful.

In this article, you'll find your ultimate guide to employee performance reviews. We'll walk you through the essential steps involved in conducting effective performance reviews and provide guidance on what a successful review should look like — before, during, and after. When done right, they can contribute to employee growth, development, and higher business performance.

What is an employee performance review?

Let's first cover the basics. At its core, a performance review is a structured process that evaluates an individual's job performance and provides constructive feedback. Performance reviews are an essential part of the performance management process and support goal-setting, monitoring, and accountability.

Traditionally, a performance review has been an annual event, but in the modern workplace, with continuous performance management gaining traction, performance reviews have taken different forms — be it regular check-ins or ongoing feedback to foster employee development and improvement. In this new era of performance management, managers become more like coaches who empower their employees to reach their full potential.

👉 Find our guide to the modern way of conducting performance reviews with insightful tips and case studies to get inspired.

Why are employee performance reviews important?

Performance reviews don't have to be complicated, just as long as you don't undervalue their power either. They offer numerous benefits for both individuals and organizations at every level. They:

  • Improve communication
  • Identify strengths and weaknesses
  • Facilitate goal setting
  • Enhance employee engagement
  • Strengthen employee-manager relationships

By investing in performance reviews, you pave the way for continuous improvement and foster a more positive work culture.

Key elements of an effective performance review

Performance reviews play a crucial role in driving employee growth and development while contributing to higher business performance. To conduct impactful performance reviews, it's essential to incorporate key elements that foster a supportive, collaborative, and ultimately thriving environment.

Here are the key elements of an effective performance review process:

Frequent review cycles

Break away from the anxiety-inducing annual performance review and normalize conversations about performance. Implementing regular review cycles allows for ongoing feedback, ensuring employees stay on track and have the opportunity to grow continuously.

For example, quarterly or monthly check-ins provide timely feedback and help address any performance gaps promptly.

Two-way conversations

Performance reviews shouldn't be one-sided. By involving employees in two-way conversations, you demonstrate that their opinions and insights are valued, fostering a sense of ownership and engagement.

Encourage open dialogue and create a space for employees to share their perspectives, offer suggestions, and actively participate in the review process.

Focused on improvements

Modern performance reviews shift the focus from dwelling on past mistakes to emphasizing growth and development. By adopting a forward-thinking approach, you inspire a growth mindset and create a culture that supports continuous learning and development.

Encourage employees to reflect on their experiences, learn from them, and set goals for improvement.

Transparent and honest

Transparency and honesty are paramount in fostering trust between managers and employees. Establish clear communication channels to ensure employees understand how their performance is being assessed and how feedback will be provided.

Transparency also involves clearly communicating the evaluation criteria and ensuring employees have access to the necessary resources for improvement.

Fair and objective review process

A fair and objective review process is essential for employee morale and engagement. Use standardized evaluation criteria that are consistently applied across the organization. This helps maintain fairness and ensures that employees feel their performance is evaluated on an equal basis.

Objective evaluations foster trust and provide employees with a sense of confidence in the review process.

How to prepare for a performance review

To conduct an effective performance review, managers need to prepare in advance. Here are the key prep steps to get ready:

1. Align on performance evaluation criteria

Performance evaluations require a clear understanding of the criteria and metrics used to assess employee performance. It's essential for managers and employees to have a shared understanding of what constitutes good or poor performance.

For example, you might establish criteria such as meeting project deadlines, demonstrating strong communication skills, or displaying proactive problem-solving abilities. By aligning these criteria, you can ensure fairness and consistency in your evaluations.

2. Gather employee data and examples

To provide meaningful performance feedback, gather relevant qualitative and quantitative data, as well as examples that illustrate an employee's performance.

There are different methods of performance evaluation, all of which can be pooled to build a comprehensive performance picture. Qualitative data can come from employee self-evaluation, peer reviews, or supervisor assessments. Whereas quantitative data can come from sales figures or other productivity metrics.

By collecting a range of data and examples, you'll have a well-rounded view of the employee's performance that considers all factors — not just numbers.

3. Use a performance review template

Templates exist for a reason. They provide a pre-existing structure from which you can build on and customize. They also save you time!

Performance review templates provide a set of targeted questions that guide you through each aspect of the review, ensuring you cover all relevant areas with your employee. Using a template saves prep time and helps maintain consistency across each team member's evaluation. It also ensures that no important topics or questions are overlooked.

Officevibe includes performance review templates designed to make the review process even more streamlined, effective, and data-driven.

A preview of Officevibe's employee performance review template
Use performance review templates in Officevibe.

4. Prepare a meeting agenda

Before the performance review meeting, create a detailed agenda to guide the discussion. Outline the specific topics you want to cover, such as achievements, areas for improvement, and future goals. Consider including specific examples or projects to discuss during the meeting.

Having a clear agenda helps keep the conversation focused and ensures that all important points are addressed. It also shows employees that you have taken the time to prepare and value their performance.

👀 Check out our one-on-one meeting agendas that cover most manager-employee scenarios, including performance reviews, performance improvement plans, career development, and more!

5. Schedule your performance review meeting

Set a date and time for the performance review that works for both you and the employee. Choose a time when you can give your undivided attention and create a comfortable environment for open and honest conversation.

Avoid scheduling the review during particularly busy or stressful periods to ensure you can devote sufficient time and attention to the discussion. Scheduling the meeting in advance demonstrates your commitment to the employee's growth and development.

By following these steps and adequately preparing for the performance review, you set the stage for a productive and valuable discussion with your employees. Effective preparation ensures that you have the necessary information, structure, and focus to provide meaningful feedback and pave the way for future growth.

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How to conduct an employee performance review

Now that you're prepared, let's explore how to conduct an effective performance review. This is the time to engage in a productive conversation that supports employee growth and development.

The following guidelines provide the performance review framework you need to promote employee development, foster positive relationships, and drive organizational success:

1. Set a positive and constructive tone during the review

Approach the review with a supportive and coaching mindset. It's critical to create a safe space for open dialogue, which fosters collaboration much better than when employees don't feel like they have input. Remember that the goal is to empower employees in their future performance by emphasizing what they are capable of rather than reinforcing what they may not be doing well enough.

2. Share positive feedback and recognition

Similar to the compliment sandwich approach, balancing positive feedback with areas for improvement can go a long way. Make sure to share your own feedback and words of acknowledgment to strengthen your manager-employee bond. Additionally, pass on any feedback you received from other colleagues or leaders, which could help the employee feel valued and appreciated.

3. Offer constructive feedback

Discuss any performance challenges or areas of underperformance directly and constructively. By framing things in a constructive way and using specific examples to illustrate your points, you provide more actionable solutions for growth. Navigate difficult conversations with empathy and a focus on finding solutions together.

Need the inspiration to find high-quality feedback? Here are 22 constructive feedback examples and tips to help you deliver feedback that gets results.

4. Give specific examples

By providing specific examples, you can ensure clarity and facilitate productive discussions. Make sure to back up your feedback with concrete examples to make it more impactful and actionable. Contextualizing feedback with current and past performance examples, helps employees understand the specific behaviors or situations that need improvement or reinforcement.

5. Address performance challenges

During the review, address any performance challenges or areas of underperformance directly and constructively. There are many ways to approach poor work performance issues, just remember to lead these conversations with empathy and a focus on finding solutions. By addressing challenges head-on, you can work together with the employee to identify strategies for improvement and growth.

Granted, some conversations are a little bit more difficult than others. Hey, managers are only human. Read our difficult conversation tips to ensure the message (and solution) isn't getting lost in translation.

6. Listen actively

During the performance review, practice active listening to show genuine interest in the employee's perspective. Pay attention to their thoughts, concerns, and aspirations. By actively listening, you create an environment where employees feel heard and valued, fostering trust and engagement.

Active listening is definitely one of those skills that can help anyone in all areas of life — not just at work! So read our tips on how to practice the art of good listening.

7. Define the next steps

Collaborate with the employee to identify actionable next steps. This could look like:

  • Creating a development plan
  • Setting clear goals for improvement
  • Adjust existing performance targets as necessary

By involving employees in the process of defining the next steps, you empower them to take ownership of their growth and development.

Remember, conducting a performance review is not just a one-time event but part of an ongoing performance management system. Ultimately, ensuring continuous feedback and regular check-ins throughout the year helps set, align, and adjust employee goals when appropriate, which contributes to employee growth and success.

What to do after a performance review

The performance review doesn't end with the meeting. Here's what you can do to ensure continuous improvement and growth.

1. Follow up on the next steps

After the performance review, it's crucial to stay involved and provide ongoing support. Follow up on the next steps that were identified during the review. Schedule frequent one-on-ones and other touchpoints to monitor progress and measure results. This demonstrates your commitment to the employee's growth and helps ensure they are on the right track toward achieving their goals.

🤔 Not sure how often to schedule one-on-ones? Find your best formula for one-on-one frequency.

For example, if one of the next steps identified during the review was for the employee to improve their time management skills, you can schedule a follow-up meeting a month later to discuss their progress. During this meeting, you can ask specific questions about their strategies for improving time management, inquire about any challenges they may have encountered, and provide additional guidance or resources if needed.

By following up on next steps, you show that you are invested in your employees' success and provide an opportunity for course correction or further development.

2. Keep the performance conversation going

Embrace the beauty of continuous performance cycles by conducting regular check-ins and one-on-one meetings. These ongoing conversations provide opportunities to discuss progress, address challenges, and provide timely feedback. By maintaining an open line of communication, you can support employees in their growth journey and ensure that performance remains a priority.

For example, you can schedule bi-weekly or monthly one-on-one meetings with your employees to discuss their ongoing projects, address any obstacles they may be facing, and provide guidance or feedback. These meetings create a space for employees to share their achievements, seek guidance on their work, and discuss any new challenges that may have arisen, to assess at your next employee performance review. By keeping the performance conversation going, you demonstrate your commitment to their development and create an environment where continuous improvement is encouraged.

Officevibe supports continuous performance management. This feature provides tools and resources to facilitate ongoing feedback, goal tracking, and one-on-one meetings!

Effective performance review phrases to use in your next review

Crafting meaningful feedback is key to a successful performance review. Here are some examples of performance review phrases, be them appraisals or constructive, to inspire your next review:

  • Creativity: "Your innovative thinking has led to impressive solutions, pushing our team to new heights."
  • Communication: "Your clear and concise communication style has greatly improved team collaboration and project outcomes."
  • Accountability: "You consistently take ownership of your responsibilities, delivering results with a high level of accountability."
  • Productivity: "Your exceptional time management skills and efficient work habits have significantly increased productivity within the team."
  • Collaboration: "Your collaborative approach fosters a positive team environment, encouraging open communication and idea-sharing."
  • Coaching: "Your dedication to mentoring team members has empowered them to grow and excel in their roles."
  • Areas of improvement: "To further enhance your performance, focusing on improving your presentation skills will help you engage stakeholders more effectively."
  • Problem-solving: "Your analytical thinking and resourcefulness have consistently resulted in creative problem-solving and successful outcomes."

Again, following up on any performance feedback with specific examples will make the feedback itself more impactful by giving it context. This will also show the employee you gave the feedback thought. For example, you could pair praise about problem-solving with something along the lines of: "Last month, when we had an issue with project X, you managed to fix this by doing A, B, and C and that ensured we could deliver on time! Thank you."

⭐️ Find more examples of employee feedback that creates an impact, especially relating to more sensitive issues like the need for additional training or failing to meet deadlines, and best practices for delivering them.

Use performance management software

Theoretically, you can master your performance review approach all on your own. Logistically, however, there are ways you can make the entire performance management process infinitely easier for yourself (and your employees).

Performance management software like Officevibe turns the review process into a fun and dynamic aspect of the employee experience. With data-driven features such as goal setting, continuous feedback, and performance tracking, it simplifies, streamlines, and enhances the entire performance review process, making it fair, efficient, and engaging for both managers and employees.

By utilizing performance review software, you can maximize the benefits of performance management, foster employee development, and cultivate a positive work culture.

Elevate growth, engagement, and success with Officevibe

Mastering the art of employee performance reviews is essential for managers looking to drive growth, engagement, and success within their teams. By following the key steps outlined in this guide, you can conduct effective performance reviews that inspire improvement, empower employees, and contribute to overall organizational success.

Remember, performance reviews should be a collaborative and continuous process that prioritizes growth, feedback, and open communication. Embrace the opportunity to support your employees' development and create a culture of excellence!

MONTRÉAL — Nov. 25, 2024 — Workleap, a leading Canadian software company behind products that empower 20,000 companies in more than 100 countries to build better employee experiences, announces its fall platform release introducing new solutions and integrated features into an all-in-one simple-to-use platform. This release marks a new milestone in Workleap’s ongoing commitment to transform the employee experience by empowering HR leaders to drive organizational performance and achieve business goals.

Workleap’s comprehensive platform helps HR lead organizations to thrive in the modern setting of hybrid, remote, and distributed work environments. The consolidated solution for understanding employee engagement, driving performance, and developing employees is the best add-on to your existing HRIS and HR technology, allowing companies to add simple experiences across the employee lifecycle. Bringing these functions together in one platform, Workleap enables HR professionals to create a more responsive, agile and employee-centric work environment.

What's New

  • Workleap Performance streamlines performance management reviews and enables HR teams to guide managers to provide meaningful feedback, align teams with business goals, and easily track progress—all in one place.
  • Workleap Pingboard, an intuitive org-chart, visualization, and company building solution, will be integrated within the Workleap platform before the end of the year.
  • Integrated tools to help HR: Easily visualize employee engagement data within your org chart, streamline onboarding and learning workflows, accelerate content creation with AI designed for HR, and launch custom surveys across the employee journey.
  • Unmatched value: Game-changing bundled pricing lowers the barrier for HR teams of any size to enhance the employee experience.

Why It Matters

Hybrid work has completely reshaped the role of HR. It’s no longer just about managing employees—it’s about building the right frameworks, fostering authentic connections, and leveraging tools that drive meaningful outcomes,” said Simon De Baene, Co-founder and CEO of Workleap. “At Workleap, our mission is clear: make work simpler. The Workleap platform brings together the tools HR teams and leaders need to focus on what matters most—creating workplaces where people feel supported, connected, and empowered to grow. By continuing to invest in our platform, we’re accelerating innovation with solutions like Workleap Performance—designed to be simple, effective, and built to keep HR and leaders ahead as the future of work evolves.”

To learn more about Workleap’s employee experience platform, visit workleap.com.

About Workleap
Workleap is the best add-on to your HRIS to build better employee experiences. The all-in-one Workleap platform empowers organizations to make work simpler by unifying onboarding, engagement, performance, and development —in one platform.

Workleap is a Montréal, Canada-based company building the operating system for hybrid work—unifying the experience to streamline talent management and scale productivity tools across 20,000 companies in more than 100 countries.

Media Contact
Jaclyn Pullen
PANBlast for Workleap
workleap@panblastpr.com