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The role of a manager: 4 hats you'll need to wear

Published on 
January 21, 2021

At any stage of your career, the managerial role will require you to wear many different hats that each serve their own unique purpose. Some hats are better suited for the interpersonal nature of the role, other hats require your technical skill.

The challenge for many managers becomes not only improving your competencies under each hat but also knowing when to switch hats based on individual employees' needs.

In this article, we will discuss the 4 hats managers must wear and when to use each one when managing a team. Our team of managers at Officevibe was trained on this topic through Edgenda, and this article is based on the amazing lessons they shared with us!

The 4 hats every manager must wear

1. The expert hat

Putting this hat on means you’re stepping outside your role as a manager, and back into the role of expert contributor in order to support your team.

Imagine your new hire is about to touch some code that only you know how to properly write. While you’d like them to be able to eventually do it on their own, you’ll probably need to step in as the expert to first show them how to get it done properly. 

It is equally important to know when to take your expert hat off! There will be other times when you’ll have to let go of the expert work you enjoy doing in order to give those on your team an opportunity to learn, shine and grow.

{emphasize}

If you’re deciding whether or not to step in as an expert, ask yourself:

  • Does my team have the right training and knowledge to perform the task the way it needs to be done? If not, stepping in to show them how it's done as the expert may be needed.
  • What are the risks of me not stepping in to assist as the expert?
  • How will it benefit someone else on my team to take on this work? Sometimes taking your expert hat off and giving other people a chance to do the work will help them grow.{emphasize}

2. The supervisor hat 

Putting your supervisor hat on is needed when you’re required to monitor your employee’s work. For example, if you want to see how your team member is doing on a presentation, you may step in to observe and later give some feedback. It can also be used to check in on your team’s objectives and see how they are progressing against their goals. 

When you wear your supervisor hat, you are present for your team to answer questions as it relates to their job, perform quality assurance on their work, and review the larger body of work before it goes out to clients or the organization.  

{emphasize}

To know when to use your supervisor hat: 

  • Ask your team when they would like supervision on their work. Some team members will enjoy autonomy from the start, while others will feel more comfortable with the support of supervision. Agree on touchpoints and stick to them.
  • When your team is doing something for the first few times, supervising them throughout the process can help as you will be able to provide useful feedback while clarifying your expectations.
  • How well do people on your team understand the processes required?  If there is low understanding, you’ll need to put on the supervisor hat. If people seem to know how to do the work well, keeping your supervisor hat on may be perceived as micromanagement! {emphasize}

3. The leader hat 

When you lead your team, you’re trying to help them work together towards your company’s vision, mission, and values. Mobilizing them in this way means inspiring them to work hard and stay motivated under all sorts of circumstances.

If your team is going through major changes or feeling unmotivated, it may be time to put on your leadership hat. Help them see the bigger picture. Remind them of their purpose. Show them their impact. Lead by example.

If you notice your team struggling as they transition to remote work, use your leader hat to guide them through this new territory. This means unifying your team and shedding light on their new path so they can find their footing.

{emphasize}

Before putting on your leader hat, consider:

  • What motivates each of your team members? By understanding each of their “Whys”, you’ll be able to better understand what’s in it for them, and use this to drive their internal motivation.
  • Show your team that you care. People feel inspired to work harder when they feel like their manager has their best interest at heart. Do this by getting to know each of them personally through 1-on-1 and team meetings.
  • Lead by example. Your team will look at your actions for guidance so it's important to model the behavior you wish to see. When challenges are presented on your team, it's important to switch on this leader hat. {emphasize}

4. The coach hat 

As a manager, one of the best things you can do to help your team develop is to coach them

Imagine your employee comes to you with a question about their work. While it may be quicker to give them the answers, asking them thoughtful coaching questions can often help your employees reflect and come to their own conclusions. This is what leads to their growth. Coaching in the mindset of employee development requires soft skills such as active listening, perception and empathy. It also requires patience.

You might also want to wear your coaching hat when an employee has a fixed perspective on something. Whether it's a conflict with a colleague or they are attached to a certain way of work, it's your job to help employees gain new perspective. You can do this by asking them to explain the situation from another point of view.

{emphasize}

How to know when to put your coaching hat on: 

  • If you notice your employee always asking you for the answers rather than seeking out solutions on their own, use the GROW model to help you coach them towards finding their own solution.
  • If your employees express interest or desire for personal development, put on your coaching hat and help pair them with a mentor in the area they would like to grow.
  • Recognize when the coaching hat is not enough to help address poor performance. Sometimes your employee might need the support of a coach, and other times, they may need a more structured performance improvement plan. {emphasize}

3 key management skills to help you switch hats 

There are three key factors that contribute to strong management, which all contribute to your ability to wear the above-mentioned hats at the right time. These factors include being present, owning your role as a leader, and creating trust within your team. Let’s review each of these! 

1. Be present for your team to understand their needs and context 

To be a great manager and understand when to switch your hats, you must be present for your team to truly understand your people and their context. Managers can get really busy and stuck in management meetings or strategic planning and employees don't always feel their manager's presence. But at the base, management is an interpersonal role. You can't know when to choose your different hats if you're only getting half the picture. Bottom line - spend time with your team.

To be more present for your team:

  • Stick to your 1-on-1 routines. This is especially important with remote employees as they may not have that regular face time with you. 
  • Take pauses throughout the day when you’re getting distracted or frustrated so you can collect yourself and be present in a more productive way for your team.
  • Pop into Slack here and there to let your employees know that you know you're busy, but you're still there for them.
  • Take stock of the context and environment in order to understand which hat you’ll need to wear in any given situation.

2. Own your leadership style and work towards constant improvement 

As a manager on your team, you must take responsibility for your leadership, especially when it comes to tasks like communicating objectives, conflict resolution, and delivering difficult feedback. In order to put on your leadership hat, you’ll have to craft a clear understanding of what leadership means to you. 

While these parts of the role may be challenging at times, developing your own leadership style will help give you a framework to lead naturally. 

To sharpen your leadership style: 

  • Find a mentor within your company whose style you admire.
  • Be upfront about your management style and remind them that even when direct, your intention is to help them grow.
  • Ask your team how they like to be led, what they need, and how you can improve for them.
Example of anonymous feedback in Officevibe

Use free tools like Officevibe to collect feedback on your leadership style so you can constantly improve.

3. Build a foundation of trust with employees

In order to switch hats successfully without your team feeling defensive or confused, you need to build a foundation of trust. This will ensure that when you switch from a  coaching role to a more direct supervising role, your team understands this shift and trusts that you have their best interest at heart.

Trust won’t happen overnight and will require deliberate action from you as a manager.

To help build trust with your employees:

  • Use time in your 1-on-1s to check in with your employees and make sure their needs are being met at work.
  • Give feedback that is meaningful and speaks concretely to people’s work and behavior to help build engagement on your team. 
  • Take action on the feedback you receive to demonstrate you are really listening to their concerns and needs.

Whether you're just starting out as a new manager, or you’re a seasoned professional, the role of a manager will require you to shift gears and stay sharply in tune with the needs of your team! This may require a little extra attention as working remotely presents new challenges, but with proper attention to switching your hats, you’ll have no trouble with the role of manager this new year. 

Discover Workleap Officevibe's latest benchmark report on 12 key employee engagement metrics

What's in this article
This is some text inside of a div block.

At any stage of your career, the managerial role will require you to wear many different hats that each serve their own unique purpose. Some hats are better suited for the interpersonal nature of the role, other hats require your technical skill.

The challenge for many managers becomes not only improving your competencies under each hat but also knowing when to switch hats based on individual employees' needs.

In this article, we will discuss the 4 hats managers must wear and when to use each one when managing a team. Our team of managers at Officevibe was trained on this topic through Edgenda, and this article is based on the amazing lessons they shared with us!

The 4 hats every manager must wear

1. The expert hat

Putting this hat on means you’re stepping outside your role as a manager, and back into the role of expert contributor in order to support your team.

Imagine your new hire is about to touch some code that only you know how to properly write. While you’d like them to be able to eventually do it on their own, you’ll probably need to step in as the expert to first show them how to get it done properly. 

It is equally important to know when to take your expert hat off! There will be other times when you’ll have to let go of the expert work you enjoy doing in order to give those on your team an opportunity to learn, shine and grow.

{emphasize}

If you’re deciding whether or not to step in as an expert, ask yourself:

  • Does my team have the right training and knowledge to perform the task the way it needs to be done? If not, stepping in to show them how it's done as the expert may be needed.
  • What are the risks of me not stepping in to assist as the expert?
  • How will it benefit someone else on my team to take on this work? Sometimes taking your expert hat off and giving other people a chance to do the work will help them grow.{emphasize}

2. The supervisor hat 

Putting your supervisor hat on is needed when you’re required to monitor your employee’s work. For example, if you want to see how your team member is doing on a presentation, you may step in to observe and later give some feedback. It can also be used to check in on your team’s objectives and see how they are progressing against their goals. 

When you wear your supervisor hat, you are present for your team to answer questions as it relates to their job, perform quality assurance on their work, and review the larger body of work before it goes out to clients or the organization.  

{emphasize}

To know when to use your supervisor hat: 

  • Ask your team when they would like supervision on their work. Some team members will enjoy autonomy from the start, while others will feel more comfortable with the support of supervision. Agree on touchpoints and stick to them.
  • When your team is doing something for the first few times, supervising them throughout the process can help as you will be able to provide useful feedback while clarifying your expectations.
  • How well do people on your team understand the processes required?  If there is low understanding, you’ll need to put on the supervisor hat. If people seem to know how to do the work well, keeping your supervisor hat on may be perceived as micromanagement! {emphasize}

3. The leader hat 

When you lead your team, you’re trying to help them work together towards your company’s vision, mission, and values. Mobilizing them in this way means inspiring them to work hard and stay motivated under all sorts of circumstances.

If your team is going through major changes or feeling unmotivated, it may be time to put on your leadership hat. Help them see the bigger picture. Remind them of their purpose. Show them their impact. Lead by example.

If you notice your team struggling as they transition to remote work, use your leader hat to guide them through this new territory. This means unifying your team and shedding light on their new path so they can find their footing.

{emphasize}

Before putting on your leader hat, consider:

  • What motivates each of your team members? By understanding each of their “Whys”, you’ll be able to better understand what’s in it for them, and use this to drive their internal motivation.
  • Show your team that you care. People feel inspired to work harder when they feel like their manager has their best interest at heart. Do this by getting to know each of them personally through 1-on-1 and team meetings.
  • Lead by example. Your team will look at your actions for guidance so it's important to model the behavior you wish to see. When challenges are presented on your team, it's important to switch on this leader hat. {emphasize}

4. The coach hat 

As a manager, one of the best things you can do to help your team develop is to coach them

Imagine your employee comes to you with a question about their work. While it may be quicker to give them the answers, asking them thoughtful coaching questions can often help your employees reflect and come to their own conclusions. This is what leads to their growth. Coaching in the mindset of employee development requires soft skills such as active listening, perception and empathy. It also requires patience.

You might also want to wear your coaching hat when an employee has a fixed perspective on something. Whether it's a conflict with a colleague or they are attached to a certain way of work, it's your job to help employees gain new perspective. You can do this by asking them to explain the situation from another point of view.

{emphasize}

How to know when to put your coaching hat on: 

  • If you notice your employee always asking you for the answers rather than seeking out solutions on their own, use the GROW model to help you coach them towards finding their own solution.
  • If your employees express interest or desire for personal development, put on your coaching hat and help pair them with a mentor in the area they would like to grow.
  • Recognize when the coaching hat is not enough to help address poor performance. Sometimes your employee might need the support of a coach, and other times, they may need a more structured performance improvement plan. {emphasize}

3 key management skills to help you switch hats 

There are three key factors that contribute to strong management, which all contribute to your ability to wear the above-mentioned hats at the right time. These factors include being present, owning your role as a leader, and creating trust within your team. Let’s review each of these! 

1. Be present for your team to understand their needs and context 

To be a great manager and understand when to switch your hats, you must be present for your team to truly understand your people and their context. Managers can get really busy and stuck in management meetings or strategic planning and employees don't always feel their manager's presence. But at the base, management is an interpersonal role. You can't know when to choose your different hats if you're only getting half the picture. Bottom line - spend time with your team.

To be more present for your team:

  • Stick to your 1-on-1 routines. This is especially important with remote employees as they may not have that regular face time with you. 
  • Take pauses throughout the day when you’re getting distracted or frustrated so you can collect yourself and be present in a more productive way for your team.
  • Pop into Slack here and there to let your employees know that you know you're busy, but you're still there for them.
  • Take stock of the context and environment in order to understand which hat you’ll need to wear in any given situation.

2. Own your leadership style and work towards constant improvement 

As a manager on your team, you must take responsibility for your leadership, especially when it comes to tasks like communicating objectives, conflict resolution, and delivering difficult feedback. In order to put on your leadership hat, you’ll have to craft a clear understanding of what leadership means to you. 

While these parts of the role may be challenging at times, developing your own leadership style will help give you a framework to lead naturally. 

To sharpen your leadership style: 

  • Find a mentor within your company whose style you admire.
  • Be upfront about your management style and remind them that even when direct, your intention is to help them grow.
  • Ask your team how they like to be led, what they need, and how you can improve for them.
Example of anonymous feedback in Officevibe

Use free tools like Officevibe to collect feedback on your leadership style so you can constantly improve.

3. Build a foundation of trust with employees

In order to switch hats successfully without your team feeling defensive or confused, you need to build a foundation of trust. This will ensure that when you switch from a  coaching role to a more direct supervising role, your team understands this shift and trusts that you have their best interest at heart.

Trust won’t happen overnight and will require deliberate action from you as a manager.

To help build trust with your employees:

  • Use time in your 1-on-1s to check in with your employees and make sure their needs are being met at work.
  • Give feedback that is meaningful and speaks concretely to people’s work and behavior to help build engagement on your team. 
  • Take action on the feedback you receive to demonstrate you are really listening to their concerns and needs.

Whether you're just starting out as a new manager, or you’re a seasoned professional, the role of a manager will require you to shift gears and stay sharply in tune with the needs of your team! This may require a little extra attention as working remotely presents new challenges, but with proper attention to switching your hats, you’ll have no trouble with the role of manager this new year. 

Equip HR and managers with tools to engage, recognize, and drive performance.

Related content

When you hear "performance review," what comes to mind? As a manager, do you think of it as a once-a-year task that's just part of your checklist? Or perhaps, do you think of it as a laborious process with no clearly useful output?

Rest assured; the performance review process can be utilized strategically and absolutely be done in a way that is structured, effective, and impactful.

In this article, you'll find your ultimate guide to employee performance reviews. We'll walk you through the essential steps involved in conducting effective performance reviews and provide guidance on what a successful review should look like — before, during, and after. When done right, they can contribute to employee growth, development, and higher business performance.

Here is everything you need to conduct successful employee performance reviews

What is an employee performance review?

Let's first cover the basics. At its core, a performance review is a structured process that evaluates an individual's job performance and provides constructive feedback. Performance reviews are an essential part of the performance management process and support goal-setting, monitoring, and accountability.

Traditionally, a performance review has been an annual event, but in the modern workplace, with continuous performance management gaining traction, performance reviews have taken different forms — be it regular check-ins or ongoing feedback to foster employee development and improvement. In this new era of performance management, managers become more like coaches who empower their employees to reach their full potential.

👉 Find our guide to the modern way of conducting performance reviews with insightful tips and case studies to get inspired.

Why are employee performance reviews important?

Performance reviews don't have to be complicated, just as long as you don't undervalue their power either. They offer numerous benefits for both individuals and organizations at every level. They:

  • Improve communication
  • Identify strengths and weaknesses
  • Facilitate goal setting
  • Enhance employee engagement
  • Strengthen employee-manager relationships

By investing in performance reviews, you pave the way for continuous improvement and foster a more positive work culture.

Key elements of an effective performance review

Performance reviews play a crucial role in driving employee growth and development while contributing to higher business performance. To conduct impactful performance reviews, it's essential to incorporate key elements that foster a supportive, collaborative, and ultimately thriving environment.

Here are the key elements of an effective performance review process:

Frequent review cycles

Break away from the anxiety-inducing annual performance review and normalize conversations about performance. Implementing regular review cycles allows for ongoing feedback, ensuring employees stay on track and have the opportunity to grow continuously.

For example, quarterly or monthly check-ins provide timely feedback and help address any performance gaps promptly.

Two-way conversations

Performance reviews shouldn't be one-sided. By involving employees in two-way conversations, you demonstrate that their opinions and insights are valued, fostering a sense of ownership and engagement.

Encourage open dialogue and create a space for employees to share their perspectives, offer suggestions, and actively participate in the review process.

Focused on improvements

Modern performance reviews shift the focus from dwelling on past mistakes to emphasizing growth and development. By adopting a forward-thinking approach, you inspire a growth mindset and create a culture that supports continuous learning and development.

Encourage employees to reflect on their experiences, learn from them, and set goals for improvement.

Transparent and honest

Transparency and honesty are paramount in fostering trust between managers and employees. Establish clear communication channels to ensure employees understand how their performance is being assessed and how feedback will be provided.

Transparency also involves clearly communicating the evaluation criteria and ensuring employees have access to the necessary resources for improvement.

Fair and objective review process

A fair and objective review process is essential for employee morale and engagement. Use standardized evaluation criteria that are consistently applied across the organization. This helps maintain fairness and ensures that employees feel their performance is evaluated on an equal basis.

Objective evaluations foster trust and provide employees with a sense of confidence in the review process.

How to prepare for a performance review

To conduct an effective performance review, managers need to prepare in advance. Here are the key prep steps to get ready:

1. Align on performance evaluation criteria

Performance evaluations require a clear understanding of the criteria and metrics used to assess employee performance. It's essential for managers and employees to have a shared understanding of what constitutes good or poor performance.

For example, you might establish criteria such as meeting project deadlines, demonstrating strong communication skills, or displaying proactive problem-solving abilities. By aligning these criteria, you can ensure fairness and consistency in your evaluations.

2. Gather employee data and examples

To provide meaningful performance feedback, gather relevant qualitative and quantitative data, as well as examples that illustrate an employee's performance.

There are different methods of performance evaluation, all of which can be pooled to build a comprehensive performance picture. Qualitative data can come from employee self-evaluation, peer reviews, or supervisor assessments. Whereas quantitative data can come from sales figures or other productivity metrics.

By collecting a range of data and examples, you'll have a well-rounded view of the employee's performance that considers all factors — not just numbers.

3. Use a performance review template

Templates exist for a reason. They provide a pre-existing structure from which you can build on and customize. They also save you time!

Performance review templates provide a set of targeted questions that guide you through each aspect of the review, ensuring you cover all relevant areas with your employee. Using a template saves prep time and helps maintain consistency across each team member's evaluation. It also ensures that no important topics or questions are overlooked.

Officevibe includes performance review templates designed to make the review process even more streamlined, effective, and data-driven.

A preview of Officevibe's employee performance review template
Use performance review templates in Officevibe.

4. Prepare a meeting agenda

Before the performance review meeting, create a detailed agenda to guide the discussion. Outline the specific topics you want to cover, such as achievements, areas for improvement, and future goals. Consider including specific examples or projects to discuss during the meeting.

Having a clear agenda helps keep the conversation focused and ensures that all important points are addressed. It also shows employees that you have taken the time to prepare and value their performance.

👀 Check out our one-on-one meeting agendas that cover most manager-employee scenarios, including performance reviews, performance improvement plans, career development, and more!

5. Schedule your performance review meeting

Set a date and time for the performance review that works for both you and the employee. Choose a time when you can give your undivided attention and create a comfortable environment for open and honest conversation.

Avoid scheduling the review during particularly busy or stressful periods to ensure you can devote sufficient time and attention to the discussion. Scheduling the meeting in advance demonstrates your commitment to the employee's growth and development.

By following these steps and adequately preparing for the performance review, you set the stage for a productive and valuable discussion with your employees. Effective preparation ensures that you have the necessary information, structure, and focus to provide meaningful feedback and pave the way for future growth.

[ov_cta id="5122598"]

How to conduct an employee performance review

Now that you're prepared, let's explore how to conduct an effective performance review. This is the time to engage in a productive conversation that supports employee growth and development.

The following guidelines provide the performance review framework you need to promote employee development, foster positive relationships, and drive organizational success:

1. Set a positive and constructive tone during the review

Approach the review with a supportive and coaching mindset. It's critical to create a safe space for open dialogue, which fosters collaboration much better than when employees don't feel like they have input. Remember that the goal is to empower employees in their future performance by emphasizing what they are capable of rather than reinforcing what they may not be doing well enough.

2. Share positive feedback and recognition

Similar to the compliment sandwich approach, balancing positive feedback with areas for improvement can go a long way. Make sure to share your own feedback and words of acknowledgment to strengthen your manager-employee bond. Additionally, pass on any feedback you received from other colleagues or leaders, which could help the employee feel valued and appreciated.

3. Offer constructive feedback

Discuss any performance challenges or areas of underperformance directly and constructively. By framing things in a constructive way and using specific examples to illustrate your points, you provide more actionable solutions for growth. Navigate difficult conversations with empathy and a focus on finding solutions together.

Need the inspiration to find high-quality feedback? Here are 22 constructive feedback examples and tips to help you deliver feedback that gets results.

4. Give specific examples

By providing specific examples, you can ensure clarity and facilitate productive discussions. Make sure to back up your feedback with concrete examples to make it more impactful and actionable. Contextualizing feedback with current and past performance examples, helps employees understand the specific behaviors or situations that need improvement or reinforcement.

5. Address performance challenges

During the review, address any performance challenges or areas of underperformance directly and constructively. There are many ways to approach poor work performance issues, just remember to lead these conversations with empathy and a focus on finding solutions. By addressing challenges head-on, you can work together with the employee to identify strategies for improvement and growth.

Granted, some conversations are a little bit more difficult than others. Hey, managers are only human. Read our difficult conversation tips to ensure the message (and solution) isn't getting lost in translation.

6. Listen actively

During the performance review, practice active listening to show genuine interest in the employee's perspective. Pay attention to their thoughts, concerns, and aspirations. By actively listening, you create an environment where employees feel heard and valued, fostering trust and engagement.

Active listening is definitely one of those skills that can help anyone in all areas of life — not just at work! So read our tips on how to practice the art of good listening.

7. Define the next steps

Collaborate with the employee to identify actionable next steps. This could look like:

  • Creating a development plan
  • Setting clear goals for improvement
  • Adjust existing performance targets as necessary

By involving employees in the process of defining the next steps, you empower them to take ownership of their growth and development.

Remember, conducting a performance review is not just a one-time event but part of an ongoing performance management system. Ultimately, ensuring continuous feedback and regular check-ins throughout the year helps set, align, and adjust employee goals when appropriate, which contributes to employee growth and success.

What to do after a performance review

The performance review doesn't end with the meeting. Here's what you can do to ensure continuous improvement and growth.

1. Follow up on the next steps

After the performance review, it's crucial to stay involved and provide ongoing support. Follow up on the next steps that were identified during the review. Schedule frequent one-on-ones and other touchpoints to monitor progress and measure results. This demonstrates your commitment to the employee's growth and helps ensure they are on the right track toward achieving their goals.

🤔 Not sure how often to schedule one-on-ones? Find your best formula for one-on-one frequency.

For example, if one of the next steps identified during the review was for the employee to improve their time management skills, you can schedule a follow-up meeting a month later to discuss their progress. During this meeting, you can ask specific questions about their strategies for improving time management, inquire about any challenges they may have encountered, and provide additional guidance or resources if needed.

By following up on next steps, you show that you are invested in your employees' success and provide an opportunity for course correction or further development.

2. Keep the performance conversation going

Embrace the beauty of continuous performance cycles by conducting regular check-ins and one-on-one meetings. These ongoing conversations provide opportunities to discuss progress, address challenges, and provide timely feedback. By maintaining an open line of communication, you can support employees in their growth journey and ensure that performance remains a priority.

For example, you can schedule bi-weekly or monthly one-on-one meetings with your employees to discuss their ongoing projects, address any obstacles they may be facing, and provide guidance or feedback. These meetings create a space for employees to share their achievements, seek guidance on their work, and discuss any new challenges that may have arisen, to assess at your next employee performance review. By keeping the performance conversation going, you demonstrate your commitment to their development and create an environment where continuous improvement is encouraged.

Officevibe supports continuous performance management. This feature provides tools and resources to facilitate ongoing feedback, goal tracking, and one-on-one meetings!

Effective performance review phrases to use in your next review

Crafting meaningful feedback is key to a successful performance review. Here are some examples of performance review phrases, be them appraisals or constructive, to inspire your next review:

  • Creativity: "Your innovative thinking has led to impressive solutions, pushing our team to new heights."
  • Communication: "Your clear and concise communication style has greatly improved team collaboration and project outcomes."
  • Accountability: "You consistently take ownership of your responsibilities, delivering results with a high level of accountability."
  • Productivity: "Your exceptional time management skills and efficient work habits have significantly increased productivity within the team."
  • Collaboration: "Your collaborative approach fosters a positive team environment, encouraging open communication and idea-sharing."
  • Coaching: "Your dedication to mentoring team members has empowered them to grow and excel in their roles."
  • Areas of improvement: "To further enhance your performance, focusing on improving your presentation skills will help you engage stakeholders more effectively."
  • Problem-solving: "Your analytical thinking and resourcefulness have consistently resulted in creative problem-solving and successful outcomes."

Again, following up on any performance feedback with specific examples will make the feedback itself more impactful by giving it context. This will also show the employee you gave the feedback thought. For example, you could pair praise about problem-solving with something along the lines of: "Last month, when we had an issue with project X, you managed to fix this by doing A, B, and C and that ensured we could deliver on time! Thank you."

⭐️ Find more examples of employee feedback that creates an impact, especially relating to more sensitive issues like the need for additional training or failing to meet deadlines, and best practices for delivering them.

Use performance management software

Theoretically, you can master your performance review approach all on your own. Logistically, however, there are ways you can make the entire performance management process infinitely easier for yourself (and your employees).

Performance management software like Officevibe turns the review process into a fun and dynamic aspect of the employee experience. With data-driven features such as goal setting, continuous feedback, and performance tracking, it simplifies, streamlines, and enhances the entire performance review process, making it fair, efficient, and engaging for both managers and employees.

By utilizing performance review software, you can maximize the benefits of performance management, foster employee development, and cultivate a positive work culture.

Elevate growth, engagement, and success with Officevibe

Mastering the art of employee performance reviews is essential for managers looking to drive growth, engagement, and success within their teams. By following the key steps outlined in this guide, you can conduct effective performance reviews that inspire improvement, empower employees, and contribute to overall organizational success.

Remember, performance reviews should be a collaborative and continuous process that prioritizes growth, feedback, and open communication. Embrace the opportunity to support your employees' development and create a culture of excellence!

MONTRÉAL — Nov. 25, 2024 — Workleap, a leading Canadian software company behind products that empower 20,000 companies in more than 100 countries to build better employee experiences, announces its fall platform release introducing new solutions and integrated features into an all-in-one simple-to-use platform. This release marks a new milestone in Workleap’s ongoing commitment to transform the employee experience by empowering HR leaders to drive organizational performance and achieve business goals.

Workleap’s comprehensive platform helps HR lead organizations to thrive in the modern setting of hybrid, remote, and distributed work environments. The consolidated solution for understanding employee engagement, driving performance, and developing employees is the best add-on to your existing HRIS and HR technology, allowing companies to add simple experiences across the employee lifecycle. Bringing these functions together in one platform, Workleap enables HR professionals to create a more responsive, agile and employee-centric work environment.

What's New

  • Workleap Performance streamlines performance management reviews and enables HR teams to guide managers to provide meaningful feedback, align teams with business goals, and easily track progress—all in one place.
  • Workleap Pingboard, an intuitive org-chart, visualization, and company building solution, will be integrated within the Workleap platform before the end of the year.
  • Integrated tools to help HR: Easily visualize employee engagement data within your org chart, streamline onboarding and learning workflows, accelerate content creation with AI designed for HR, and launch custom surveys across the employee journey.
  • Unmatched value: Game-changing bundled pricing lowers the barrier for HR teams of any size to enhance the employee experience.

Why It Matters

Hybrid work has completely reshaped the role of HR. It’s no longer just about managing employees—it’s about building the right frameworks, fostering authentic connections, and leveraging tools that drive meaningful outcomes,” said Simon De Baene, Co-founder and CEO of Workleap. “At Workleap, our mission is clear: make work simpler. The Workleap platform brings together the tools HR teams and leaders need to focus on what matters most—creating workplaces where people feel supported, connected, and empowered to grow. By continuing to invest in our platform, we’re accelerating innovation with solutions like Workleap Performance—designed to be simple, effective, and built to keep HR and leaders ahead as the future of work evolves.”

To learn more about Workleap’s employee experience platform, visit workleap.com.

About Workleap
Workleap is the best add-on to your HRIS to build better employee experiences. The all-in-one Workleap platform empowers organizations to make work simpler by unifying onboarding, engagement, performance, and development —in one platform.

Workleap is a Montréal, Canada-based company building the operating system for hybrid work—unifying the experience to streamline talent management and scale productivity tools across 20,000 companies in more than 100 countries.

Media Contact
Jaclyn Pullen
PANBlast for Workleap
workleap@panblastpr.com

At Workleap, we believe that strong employee experiences stem from three core HR actions:  

  • Understand how your employees feel to make them feel heard.  
  • Help managers to connect their teams and drive them to perform.  
  • Develop your employees, grow their careers, and help them deliver for your business.  

HR work should be human work, supplemented by the right tools.    

It sounds simple (and appealing, no?), but the reality is, finding a simple software solution to unify and streamline this work is like finding a needle in a haystack.   

Refreshingly simple employee experience software  

According to HR.com's State of Today's HR Tech Stack and Integrations 2024 report, 37% of respondents are juggling five to eleven (or more) paid HR solutions in their tech stacks. Your job is certainly complex — but the last thing you need is to manage endless tools and increase costs.  

Workleap's employee experience platform brings the simplicity you're looking for — one solution to unify and streamline everything you need understand your people, connect teams, drive performance, and develop careers. 

Engagement surveys, anonymous feedback, performance management, new employee onboarding, learning management, and career progression — yes, all of this, in one place! It seamlessly integrates with your existing HRIS, adding a layer of simple (and consistently used) experiences. 

And with such a breezy setup, you finally have the breathing room to collect the right inputs, take time to analyze and reflect, and plan concrete actions.  

Hybrid work has completely reshaped the role of HR. It’s no longer just about managing employees—it’s about building the right frameworks, fostering authentic connections, and leveraging tools that drive meaningful outcomes. At Workleap, our mission is clear: make work simpler. The Workleap platform brings together the tools HR teams and leaders need to focus on what matters most—creating workplaces where people feel supported, connected, and empowered to grow. By continuing to invest in our platform, we’re accelerating innovation with solutions like Workleap Performance—designed to be simple, effective, and built to keep HR and leaders ahead as the future of work evolves. - Simon De Beane, CEO and Founder at Workleap 

A main takeaway from the HR.com report is that employee experience is the top priority that businesses want to address with their tech stack. Over half of respondents don't have any capabilities at all!   

We know you know it's time to boost your employee experience. And here's how you do it.   

Understand your people. Make them feel heard.  

Listening is a basic human skill — but in the HR context, it's taken to a whole new level. 

Continuous employee listening involves:   

  • Providing a safe space for employees to answer questions and provide feedback   
  • Acknowledging and analyzing employee responses  
  • Actioning on employee feedback and communicating changes  

Ensuring your people feel heard is a key element of employee listening. As McKinsey senior partner, Carolyn Dewar, says: “You need to genuinely listen and learn, because the organization will sense if you are asking questions but not interested in the answers.” 

While there are many moving parts, continuous listening should be top priority because it goes hand in hand with one of HR's key metrics, employee engagement. In fact, highly engaged employees are three times more likely to say they feel heard at their workplace (92%) than highly disengaged employees (just 30%).   

Good news is, there are tools out there that help you collect constant feedback, regardless of location or time zone.   

How Workleap helps amplify your listening skills   

In a recent Workleap webinar, we brought in HR experts to break down effective listening. (Here's the link to the guide they created for attendees.)  

During the webinar, we talked about the how: How can HR leaders hear and analyze the perspectives of hundreds (or thousands) of employees? Their answer? Find yourself a really good survey and feedback tool.   

Cue: Workleap Officevibe’s engagement surveys and anonymous feedback.  

Both tools offer a safe space and an easy user experience to increase employee participation rates, which means greater insights for you! More recently, we updated our pulse survey tool to enable flexible listening. Now, you can deactivate or add custom questions to help you measure what matters to your organization. 

My team and I enjoy using Workleap Officevibe because we can instantly view our department's engagement temperature while continuously addressing learning and implementing strategies based on employees' voices. - Sivakumar Muniandy, Head of Singapore Contact Centre Operation, AIA Shared Services 

To close the loop, we recommend sharing updates with your people on what you're hearing and doing to address their needs. Open communication is key!  

Connect teams and drive performance 

Patrick Lencioni, author of The Five Dysfunctions of a Team: A Leadership Fable, captures the power of alignment and connection perfectly when he wrote: 

“If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.” 

When your people are connected, you’re a force to be reckoned with. Without this, the business goes nowhere. People work inefficiently. Decisions are made more slowly. Alignment ensures everyone works in lockstep. And that can make a big difference on revenue. 

What can you do, as an HR leader of a hybrid organization, to connect your teams from the comfort of your home office? Read on.  

How Workleap helps you connect and drive performance 

When you crack the code for driving alignment, you'll discover endless opportunities. There are many ways to get individuals and teams together and moving in the same direction.   

One way is through performance management. Once organizational goals are defined, then all other individual and team goals can feed this North Star.   

The reality is, however, that many HR pros are struggling to find a performance management solution that blend the flexibility needed to adapt to changing needs with the simplicity and user-friendliness that fosters widespread adoption and efficiency. 

With our new Workleap Performance product, you can finally have a flexible and customizable framework to build performance cycles that fit like a glove. You can easily customize questions and evaluation criteria that align with your organizational goals, mission, and values — while still ensuring a consistent and fair process across managers and teams.   

Another way to align people — that's especially valuable for hybrid or remote workforces and incredibly easy to implement — is by helping people connect with the right collaborators across their company. A tool as simple as a dynamic org chart and employee directory can foster faster relationships by showing who you need to speak with to progress your work.   

With Workleap Pingboard you can instantly improve alignment by fostering connections between employees, streamlining resource planning, and improving internal communications.   

Foster continuous learning and development  

Employees care about learning, development, and growth opportunities. This isn't new news.   

We've seen the data, too. When an organization provides these opportunities, great talent flocks and they stick around. According to the LinkedIn Workplace Learning Report 2024, organizations with strong learning cultures have a +57% retention rate and +23% internal mobility rate.   

Talent development starts from day one and it can be tackled with a strong onboarding process. Fresh training and courses will keep people engaged and growing.   

But we know the behind-the-scenes work of an L&D program — planning, managing, and tracking — can be time-consuming, hard to scale, and frustrating to maintain.   

How Workleap helps you develop talent at scale  

The secret to scaling your learning, development, and growth programs is leveraging AI, tried-and-tested templates, and other tools that remove the heavy lifting, so you can focus on the big picture: building a culture of continuous learning.   

Workleap Onboarding, Workleap LMS, and Workleap Skills all offer templates, automation, and AI to streamline manual admin processes and reduce busywork.  

Need to create new safety training? Hop into Workleap LMS and leverage AI to create a course outline in minutes with a few simple prompts. Want to integrate this course into your new hire's onboarding plan that you just built in Workleap Onboarding? Easy peasy! 

Unifying these product experiences isn’t just great for you — it also helps new hires transition smoothly from onboarding to role-specific training.  

When onboarding, training, and career plans are easier to create and manage, you'll see higher engagement — from your HR team, managers, SMEs, and employees. 

All you need to build impactful employee experiences 

With Workleap's unified platform, you have all you need to tackle the key areas of the employee experience:  

  • Understand how your employees feel to make them feel heard with Workleap Officevibe 
  • Help managers connect their teams and drive them to perform with Workleap Pingboard and Workleap Performance.  
  • Develop employees, grow their careers, and help them deliver for your business with Workleap LMS, Workleap Onboarding, and Workleap Skills 

Let's get back to the work we love to do, simply.