Beyond Ratings: Performance Without the Box (Shirvani Mudaly, CPO at Lightspeed, and Kahina Ouerdane, CPO at Workleap)

What if ratings aren’t the only (or even the right) answer to better performance? And what would happen if we trusted people more — not less — to grow, stretch, and lead?In this episode, Kahina Ouerdane, Chief People Officer at Workleap, sits down with Shirvani Mudaly, Chief People Officer at Lightspeed, for an honest conversation about reimagining performance management. Together, they explore why traditional systems often create noise instead of clarity, how feedback and trust build the foundation for high-performing teams, and why great leadership is more about meaningful conversations than perfect frameworks. From practical tips on goal-setting to the deeper question of purpose at work, this episode is packed with wisdom for anyone rethinking what performance can look like in today’s world of work. It’s an invitation to shift from control to connection — and lead with the kind of clarity that truly moves people.

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