Sport BOP boosts eNPS by 35 points with a bi-weekly feedback rhythm

‍Results at a glance

• 82% participation in a bi-weekly pulse survey
• eNPS of 38 (a 35pt increase since Officevibe introduced)
• 1600 Good Vibes sent/received in four years; 276 in last 12 months
• A 3pt increase in Recognition metric in four years

Sport Bay of Plenty is a New Zealand not-for-profit working to improve physical activity opportunities and wellbeing, and as a mission-driven organization, alignment matters. Danene Jones, GM of business services, sees employee experience as part of keeping people connected to the mission and values. When people feel good at work and recognized for the behaviours aligned to our culture, it’s easier to sustain that alignment.

Officevibe helps Sport BOP listen consistently and turn feedback into visible action.

“It’s not just saying, ‘hey, we’ve got this platform.’ It’s also demonstrating we are listening and we are actioning things based on the information that’s coming through this platform. That helps with engagement.” — Danene Jones, GM of business services, Sport BOP

The challenge: Catching engagement issues earlier, without adding admin

Before Officevibe, Sport BOP relied on yearly surveys to understand employee experience. The problem was timing. By the time results came back, it was often too late to respond to issues while they were still small and manageable.

As a not-for-profit, Danene emphasized how important it is to stay aligned around values and purpose. A once-a-year snapshot didn’t give leaders enough visibility to keep culture and engagement on track in real time.

They also needed something that didn’t become a heavy process. With one HR person supporting engagement alongside other priorities, Sport BOP wanted an approach that leaders could use without waiting on HR to do all the analysis.

And above all, it had to be easy enough that people would keep showing up.

The solution: A steady listening rhythm that leaders can act on quickly, with AI-supported insight

Sport BOP uses Officevibe to run a bi-weekly pulse survey, with 82% participation across the organization. That cadence gives leadership a reliable view of how employees are feeling throughout the year, so they can spot trends earlier and respond faster than an annual survey cycle allows.

For Danene, Officevibe stands out because it balances strong capabilities with an experience that feels intuitive. Workleap AI supports that by helping leaders get to insights faster, making it easier for executives to engage directly with the data and bring themes forward without requiring extra time from HR.

“Workleap is a standout as it’s good at the technology side of things and the user experience. You’ve got features like AI, the insights, and the graphs, and it’s a great user experience as well.” — Danene Jones

Turning insight into action: Strengthening recognition through values-based Good Vibes

One of the clearest examples of Sport BOP’s approach to acting on feedback was recognition.

A few years ago, Officevibe surfaced that employees weren’t feeling great about recognition. Their recognition score flagged a gap, and the feedback pointed to two issues: people weren’t receiving recognition often enough, and the recognition they did receive wasn’t always landing as meaningful.

“A big one for us was recognition, both the frequency and the quality. We saw through Officevibe it wasn’t tracking as highly as we wanted, so we put a plan in place to improve those scores.” — Danene Jones

A key part of that plan was connecting recognition to their values so it felt specific, consistent, and culturally grounded. Danene shared that their organisation’s values are uniquely New Zealand and reflect a bicultural approach by including Māori values.

Sport BOP created a custom Good Vibes collection tied to their values, including Manaakitanga (to recognise those that build strong work relationships and make others feel welcome), Aratakitanga (to acknowledge leadership behaviours such as empowering others) and and Mahi Tahi (which celebrates collaboration) so employees could recognize the behaviours that bring those values to life in day-to-day work. The collection helped turn an abstract idea into something tangible, and people genuinely enjoyed using it.

The impact: From employee feedback to board-level measures

Because participation is consistently high and leaders can move quickly from insight to action, Officevibe has become more than an operational tool for Sport BOP. They use Officevibe as part of strategic planning, with measures that go to the board. Workleap AI helps leaders interpret themes quickly so insights are easier to bring into executive and board discussions, even with a lean HR function.

“We use Officevibe for some of our strategic measures, and those go up to the board as part of our strategic planning. It’s not just operational for us, it’s strategic.” — Danene Jones

Why Sport BOP would recommend Officevibe

For Danene, Officevibe works because it’s practical enough to sustain and strong enough to influence real decisions. It’s easy for employees to participate in, which helps Sport BOP maintain a consistent feedback rhythm through their bi-weekly pulse survey. And on the leadership side, the platform makes insights easier to explore and discuss quickly, so engagement doesn’t become something that depends on one person having time to analyze it.

What ultimately makes Officevibe a “keeper” for Sport BOP is that it supports follow-through. It helps leaders show employees they are listening, act on what they learn, and keep engagement visible as part of strategic planning and board-level conversations.