Pharmacy Alberta builds a culture of listening and action with Officevibe and Workleap AI

Highlights and key results

• ‍Supporting ~140 employees across a fully remote, public-sector healthcare organization‍
• 3+ years of continuous listening with Officevibe, expanded from a single team to the entire program‍
• Monthly engagement insights embedded into leadership decision-making, not annual surveys‍
• Workleap AI transforms engagement review into one-click summaries, saving leaders time and focus‍
• Managers respond faster and more confidently to employee feedback with AI-assisted replies‍
• Stress metric improved 64.4% over 6 months period and has sustained over past two years

The challenge: building culture in a newly formed, fully virtual organization

When Pharmacy Alberta became a new, standalone organization, its leadership team faced a familiar but high‑stakes challenge: how do you intentionally build culture, trust, and connection while hiring rapidly, operating fully remotely, and navigating constant organizational change?

Taciana Pereira had already experienced this challenge first‑hand. While still part of Alberta Health Services, she introduced Officevibe to her portfolio to better understand team sentiment during a large, multi‑year transformation project.

“We were in the middle of a really big project, and the team was extremely stressed. Our stress scores were rock bottom.”

When they started using Officevibe the team stress metric was at 4.5, but once quantified, action was taken swiftly and the metric increased to 7.4 and has been sustained at that level for the past two years.

That early signal mattered. The data validated what employees were feeling—and what leadership suspected—but had never been able to quantify or discuss openly. It became the catalyst for meaningful change.

Creating a culture of listening and acting

Rather than treating engagement data as something to review once a year, Taciana embedded Officevibe into the operating rhythm of her teams.

• Monthly reviews of engagement and feedback
• Open conversations with teams about results
• Clear acknowledgment of what could—and could not—be changed
• Regular communication showing how feedback influenced decisions

“Sometimes it wasn’t about fixing something. It was just about talking about it and acknowledging it.”

Over time, this consistency helped establish psychological safety and trust. Employees saw that sharing feedback led to real conversations, visible actions, or thoughtful explanations—never silence.

Even as the organization continued through change, engagement stabilized and resilience improved.

“Our stress scores never dropped like that again, even though the project went on for two more years.”

Scaling listening across the organization

Taciana made the decision to roll Officevibe out beyond her original teams to the entire portfolio, and when Pharmacy Alberta was established, the senior leader team decided to expand to all staff in the program.

Manager adoption was not automatic.

• Some leaders worried about:
• Seeing confirmation that engagement was low
• Receiving negative feedback
• The perceived time commitment required to respond

Taciana addressed this head‑on by sharing lived experience and practical guidance.

“I talked about how we use it, how not to be afraid of the feedback, and what actually takes time, and what doesn’t.”

By pairing the tool with coaching, peer learning, and transparency, managers began to see Officevibe not as a risk, but as support.

Enabling managers to truly understand their teams

Officevibe became a core part of how managers at Pharmacy Alberta understand what’s happening beneath the surface of their teams.

Key use cases include:

• Continuous engagement insights for remote teams
• Anonymous feedback that surfaces issues early
• Custom surveys for targeted questions
• 360° leadership feedback to support manager development

“The anonymity is really important. It allows people to speak freely, especially about team dynamics and leadership.”

For Taciana, who is one level removed from many employees, Officevibe provides ongoing connection and visibility.

“It helps me know what people are thinking and feeling—even when I don’t interact with them every day.”

The turning point: introducing Workleap AI

As Officevibe became more embedded across the organization, a new challenge emerged: time.

Reviewing metrics, analyzing trends, reading large volumes of feedback, and communicating insights across a growing portfolio was becoming increasingly demanding.

That changed with the introduction of Workleap AI.

Before Workleap AI

• Manual drilling into metrics and sub‑metrics
• Time‑consuming pattern recognition across feedback
• Significant effort to synthesize insights into monthly communications
• Managers sometimes hesitant or unsure how to respond to sensitive feedback

After Workleap AI

• One‑click summaries highlighting key changes and trends
• Clear synthesis of qualitative feedback themes
• Faster, more intentional portfolio‑level communications
• AI‑assisted responses that help managers stay open and curious

“Now I just push the button, read the summary, and pull out what’s most relevant. It’s super fast. I love it.”

From reactive to intentional

Workleap AI didn’t replace human judgment; it amplified it.

Taciana still reads all feedback across her portfolio, but AI summaries help surface patterns that might otherwise be missed.

“If I’m reading things individually, I might pick up on trends—but maybe not. The AI makes that much clearer.”

For managers, AI has reduced friction and emotional load when responding to feedback.

“It helps them not be defensive. It helps them respond more thoughtfully and more quickly.”

The result is not more automation, but more intention.

A living feedback loop, not a yearly event

Today, Pharmacy Alberta uses Officevibe and Workleap AI to maintain a continuous feedback loop:

• Employees share feedback knowing it will be read
• Leaders respond quickly and thoughtfully
• Insights are shared transparently
• Actions—or deliberate non‑actions—are explained

“Even if the answer is ‘we’re not changing anything,’ people still appreciate knowing.”

This immediacy is especially critical in a healthcare environment where issues can’t wait a year to surface.

“We’ve had feedback we needed to address right away. I don’t think people would’ve felt comfortable sharing that otherwise.”

Why Pharmacy Alberta recommends Officevibe

When asked why she would recommend Officevibe over traditional annual surveys, Taciana is clear:

• Once‑a‑year feedback isn’t enough
• Engagement requires dialogue, not just data
• Employees need to see action—or at least acknowledgment
• Leaders need tools that fit into real workflows

“It’s not enough to ask for feedback. You have to show that you heard it and acted on it.”

With Officevibe and Workleap AI, Pharmacy Alberta has built exactly that kind of culture—one rooted in listening, trust, and intentional action. See how healthcare teams use Workleap to turn feedback into action.