How Evora Hospice turned employee feedback into action with Workleap AI

When Ajun Budda joined Evora Hospice, he brought with him a strong belief shaped by experience: you can’t improve engagement without objective feedback, and you can’t sustain it unless managers are truly involved.

Having used Workleap in a previous commercial role, Ajun knew the platform could surface honest sentiment and drive action. What surprised him was how powerful it would become in a hospice environment once managers had the right support.

Key results

• Feedback response rate increased from 21% to nearly 60% in one quarter
• eNPS of 63, 50% higher than industry benchmarks
• Manager response time reduced from ~10 minutes to ~3 minutes with Workleap AI
• 99% of employees recognized through Good Vibes within 11 months
• Custom survey insights surfaced in minutes, not days, using AI

The challenge: insight without action

Before Workleap, engagement conversations at Evora often relied on informal signals—manager perceptions, one-off conversations, or the loudest voices in the room.

“Without a tool like Workleap, you rely on managers’ interpretations and outspoken individuals. You don’t really know how the silent majority feels.” — Ajun Budda, Director of Corporate Services

Early on, while employees were providing feedback, manager follow-up was inconsistent. Responding felt time-consuming, and in patient-facing roles, it was often deprioritized.

The turning point: enabling managers, not just measuring engagement

The introduction of Workleap AI marked a fundamental shift.

What started as a time-saving feature quickly became something more powerful: a way to change manager behaviour at scale.

• Response effort dropped from ~10 minutes to ~3 minutes
• Managers responded more frequently and consistently
• Feedback response rates jumped from 21% to nearly 60% in the last quarter

“AI removed the biggest barrier: time. Once that was gone, managers started responding, and employees could finally see their feedback being taken seriously.”

This wasn’t just efficiency. It was engagement becoming visible.

From HR initiative to manager ownership

With faster responses and clearer guidance, engagement stopped being perceived as “an HR task.” Managers began to see Workleap as a leadership tool—one that helped them communicate, acknowledge concerns, and close the feedback loop.

Ajun reinforced this shift by sharing engagement data in leadership forums and wellbeing discussions, making feedback part of everyday organizational conversations.

Proof in action: one manager changes everything

One department consistently struggled with low engagement and participation, even though the team was performing at a high level. After a leadership change, a consultant nurse stepped into a senior role and leaned into Workleap AI—responding regularly, inviting dialogue, and showing visible commitment.

The impact was immediate and sustained:

• Engagement score for that department increased from 5.9 to 7.2
• Participation improved significantly
• Trust within the team strengthened

“That was the clearest example for us. One engaged manager, with the right tools, can completely change the experience of a team.”

Recognition that spread across the organization

Recognition was another early challenge. There was no structured program, and appreciation often went unspoken.

With Good Vibes, recognition became simple, peer-driven, and widespread.

Within 11 months:

• 568 Good Vibes card were sent, with 99% of employees had been recognized
• Recognition extended across departments
• Collaboration and morale improved

“When recognition comes from a peer, it feels different. It’s unexpected and it carries real meaning.”

Faster insight, better decisions

Ajun also used custom surveys to explore deeper themes like change, psychological safety, idea-sharing, and work-life balance.

Workleap AI surfaced key themes from free-text responses in minutes, enabling leaders to act while insights remained relevant.

“The AI doesn’t replace thinking—it accelerates it. It helps us focus on what the feedback is really telling us.”

The takeaway

“If you don’t have Workleap, all you really have is anecdotal feedback. With AI, Workleap helps managers actually act, and that’s what drives real change.”
— Ajun Budda

At Evora Hospice, Workleap AI didn’t just measure engagement.
It mobilized managers, closed the feedback loop, and helped build trust—one response at a time.

See how healthcare teams use Workleap to turn feedback into action.